Ivonne Luna

These baconator fries need more bacon and cheese needs to be more fresh. It looks like they been sitting for a while . Also the lines of the fountain drink machine needs to be cleaned out because the fountain drink have an after taste.

Bonnie Oleary

Fries were perfect. Chicken wrap was questionable at best. My big issue is how they completely ignore the customers at the counter. By the time they finally took my order, the three other members of my group were done eating. Myself and all the people behind me in line had to wait because we're not as important as Drive Thru or Doordash customers. At least 3 other people in line gave up and walked out.

Hector Velez (Bossman)

First was the soda from the machine taste like it was out of syrup but the attendant offer to fill me up from the dispenser behind the counter. When I got home I found once again the soda to be lacking syrup and to top it off was a dry burger and old tasting fries. Total disappointment!

If you're going to get Wendy's, do yourself a favor and go to another location. I received soggy, cold fries and a smashed burger with my most recent order. Person at the window didn't say a single word to me. I used to think this Wendy's was one of the best. The food and service quality has really gone downhill.

Yo, you should change your listed hours if your employees are gonna turn me away from the drive-thru at quarter to 10pm. I get that it's a Sunday night, but wow! I was told, "we're only accepting mobile orders and door dash right now". It's okay tho, I got some KFC instead. Their dining room was still open!

C. H.

Don't use your corporate social media account to state openly that you hate the Buffalo Bills.

nathan wiltsie

Great spot for a wendys but everytime I order here they screw up the entire order. I returned a sandwich because I asked for no american and they handed a new one to me with cheese on it. every single time. Train the staff please! or give me refunds easier since they always screw everything up

Fitz Magic

This was probably one of the worst experiences I have ever had, and I will not be going back to the store and I encourage everyone to stop eating Wendy’s. Especially this location as once before a few years back there was some attitude issues and now it seems like it’s coming back. Went to the drive-through to make an order ordered two value meals, hot spicy chicken with bottled waters. The girl was very short on the speaker when I pulled up I said as she did not offer me any size options for the value meal I said does this come in other sizes like other ones just curious and she says what size do you want? I said Which one do you have me on, and she said again what size do you want? While staring at me almost like she’s interrogating me I said well how much is this one? What size do you want. I said never mind just leave it as it is. She handed me my waters as I was putting my card back in my wallet and she started shaking her head the other people , they were laughing. So when I went to make a complaint on their website. I have no receipt so I don’t even know how to prove anything. So I threw the food out because I didn’t trust it. It was like 26 bucks it was location.Wendy's 521 Lancaster in Depew, NY

Rob ski

I ordered the jbc special witch included 2 Junior bacon cheeseburgers a fry and drink . The burgers were really cold and very dry. With prices high a lot of places i would hope the quality would be there to. It's crazy. It must take shortcuts or not care.

Susan Wojcik

Hadn’t been to Wendy’s in a long time-probably a year or more. We stopped going to this location because the service was bad and the food was worse, but we were willing to give it another chance. At around 6:30 pm on a Thursday, we went through the drive thru. First, I pull up and I am asked to wait. Ok, no problem. They were very polite about it and there were several cars ahead of me. However, I literally waited over 5 minutes, which doesn’t seem like a long time, but think about it, it’s fast food, that equates to hours in real time. Finally, they come back and apologize for the wait-I give them praise for that. I place my order- they are out of baked potatoes-of course, the one thing I really wanted. Fine, I order fries instead-in my head I knew that was a bad decision. After I finish placing my order, I go to pick it up, all is good, it is out quickly. Great. Nope. I was smart enough to check the hamburger before leaving the parking lot. We ordered a hamburger with ketchup and onions only. This hamburger had cheese on it. Now, I had to get out of the car and go in. The server was nice enough, apologized and gave me a new burger. And we are off. I live about 5 or 6 minutes away. We get home, everything is ice cold, and I don’t mean “warm” or “cooling down.”I mean food that had been sitting around before they put it in the bag. The fries were literally cold and hard. The burger was flavorless and now they left the ketchup off. Come on-this is my new burger? Are you kidding me? Crispy nuggets-not crispy just cold. Talk about a disappointing meal. We ended up throwing everything away except for a frosty. $17 wasted on garbage. Failed. No more chances Wendy’s. You need to hire people that care about their jobs and don’t just want to stand around and get paid for doing nothing.

dean degener

Paid for a large fry, recieved a small fry in a large fry container. Wouldn't really mind if it was almost $5 for a large fry. This Wendy's is trash

Jen Karaoke

The potholes throughout the parking lot are more like sinkholes. Help, Ive fallen in............................. Update- literally the worst food I have ever had from wendys. Food was old, hard, dried out, cold- chicken, burgers and fries. Missing a chili, no chili on the chili cheese fries, no frostychino, and they gave me a container of fries instead of the baked potato i ordered. Maybe its funny for the staff, but not so funny when i paid $40 to feed my family and had to throw it out.