Corey Bryant

Cam in tonight and ordered food after working all day. I live 2 mins away and I got ice cold fries. Completely ridiculous that you give your customers old food and expect us to pay for it. I won't be back and would rather hit burger king if I need to.

Dee Wojcik

If I could give zero I would. Find people that know how to do their jobs. Third time these people can't find a Doordash order

Breonna Phillips

Waited for 20 mins for food. Food was cold, they got a sandwich wrong and didn’t add the cheese or bacon and gave a lil attitude at the counter then only put one slice of bacon and didn’t warm up the cheese the dining room was disgusting all the tables were dirty and the floor we had to clean out own table

Daniel Tripoli

Crappy food. Lol over priced. Crap service. But don't expect much its McDonald's I dont even know why Im leaving a review

Jeremy Austin

Never in my life have I seen a mcdonalds not have any fries. Why do they not have fries today you ask? The reason I was told so they could clean the fries station. That's cool and all but they should have waited closer to closing time at 11 not 9 o'clock on a Friday. So I was unable to get any meals or meal deals. I couldn't even get the kids the happy meals I promised them. When I did get our double cheeseburgers they were a totally mess and had to wait 20 minutes. Completely unacceptable for a fast food place.

Dan O'Day

On 04/15/25 @ approx. 8:45pm. Filthiest McDonalds I have ever been in. Food, receipts, straws, napkins, etc. dotted the floor. Beverage station was a disaster. Wet and sticky with no clean or dry surface to, set your cup. Empty napkin holder. Empty straws. Difficult to find a table that had been cleaned.

Shannon Sekel

Always packed. I made an online order and put that I was there and I went there 30 minutes later and it still wasn't started. This is a normal thing. We dread going there it takes forever.. This time I got burned fries "freshly made". They made the milkshake and sundae 20 mins before the food so it was melted. Listen I love mcd but the wait times are insane in Herkimer. Just go to the next city over. Not to mention they had two people at the counter that I'm positive cannot read. I say this because I had to read them the receipt of what I got and my name and he looked at it and I had to read it again before he would give me cups 😂

Bernadette Meddaugh

We tried to get shamrock shakes and ended up getting just the green mix. It was so late though, we didn't realize till we got home.

Jessica Johnston

Ordered 30.00 worth of food. They forgot a sandwich and an order of fries. The food we did get was horrible. Fries were obviously reheated countless times, to the point there was no potato left inside. There was so much salt on them. Chicken nuggets were only slightly warm and had been sitting for quite a while.

Cory Cool

How is it that this place can never get an order correct! Every single time they screw the simplest thing up. Cheese burger with mayo and no mayo but Mac sauce 🤦‍♂️. Not to mention the burgers look like they’ve been sitting for 8 hours

Karissa OD

Horrible customer service by the drive thru lady. And Trista one of their new employees steals from people and uses them. That's what McDonald's in Herkimer is coming to. Not going there ever again! I'm must be stupid but there is not cheese on my sandwich which there should have been. Can someone with a brain work here please!