Sherry

You know that one restaurant you were eating at since you were little and still go to to this day? For me, it's Boiling Point and they've been around for 20 YEARS! (Wow, I've just aged myself, haven't I?) I remember having to grab the sauces yourself at a little sauce cart at their OG Hacienda Heights location. I have SO many memories here and so many favorites, but the 臭臭鍋 (Taiwanese stinky hot pot) will always have my heart. Some things have changed, like their BRAND NEW drinks menu, but the taste is always just like how I remember it to be~ Thanks for reading! ^-^

+6

Ben Chen

Worst service ever by Chris L! Super rushed and mumbled every word! Couldn’t understand a word he’s saying. The only tip we are leaving is the super sweet and iced green tea because we didn’t have time to ask for no sweet and no ice! The TRAINEE even got the bills mixed up, kept sending us the check and card from the next table, and billed our table on their card, causing so much confusion and delay. If you don’t want to work on New Year’s Eve just stay home. Nobody forces you to work… Food was ok but inconsistent though. I recommend take out if you want the food.

J C

Was there a change in management? Loved coming here years ago but somehow the wait times are longer and the service gets worse every time I come here. I always hope things improve but some how they disappoint every time. In terms of the store style and vibe They’ve toned down the uniqueness and asianness in favor of blandness. If im at boiling point I’m expecting to hear Jay Chou not 102.7 kisfm Things more expensive too but I assume that’s the corporate side. Cheaper but smaller portions, so if you want to be satisfied you’ll to have your own hotpot and additional meat plates. I used to be able to share one regular hotpot and be satisfied. And they got rid of the free jelly You’ll wait a long time (2 hours. But I assume it’s because of the weekend and the ABUNDANCE of “trainees”. They used to be able to hold on to experienced waiters.) and you’ll be lucky if they notice you want to order, whether because they’re new or just too busy

Kai

What a disappointment. I usually come to boiling point for dinner, and this time I came with a couple and another homie. The couple decided to share a pot but they order 4 extra plates of meats and extra noodles. One of the staff Daniel, mentioned that rice is refillable. Keeping that in mind, I finished my bowl of rice and tried to get refill with another staff called Luke. He proceeded to count the pots on our table (3) and told me there will be a charge. He said that there is a charge for rice if the pot to people ratio is not balanced. I told him I understand if he is afraid that we might abuse the system and share the rice amongst ourselves, but I just wanted to have the rice and the couple who was sharing even ordered extra noodles . He then rejected me. Considering how many sides were ordered I just thought he was being inflexible. For a big restaurant chain they can’t even uphold their refillable rice promise. Disappointing customer service. Shout out to Daniel for trying to help me with it, but salty Luke rejected his kind service.

Alynne Chen

Boiling Point is a family favorite. However this is the second time staff has been so rude. I'm used to the old system where you took a ticket...we moved away and now see that you scan the QR Code to be added to the waiting list. The text said to check-in with the staff at the counter. However we waited inline quite awhile without anyone saying anything. So I asked a staff member with a mask and glasses...he yelled something back but I couldn't understand him or read his lips. I use hearing aids and forgot to wear them this particular day. It definitely felt like they were ignoring us. They gave us our food which was amazing as usual but didn't give us our rice. I had to rely on my son and husband to communicate because in this particular environment; it was hard for me to hear with my hearing loss issues. Love the food but service is quite bad.

Lynn Le

Super disappointed by our experience this time. I ordered a non-spicy lamb soup but was given medium spice with too much chili oil. Flavor was good but the spice stopped me from eating more than 1/3 of the pot. I didn't think it was worth calling waitstaff over when I had already touched the food and decided we wouldn't be coming back in the future. This isn't the Boiling Point experience I remember and I'm sad they've dropped in quality of service

Kyle Zheng

Extremely disappointed. I found a short black hair right in the middle of my food (as shown in the photo). This is absolutely disgusting and a major food safety concern. I have long hair myself, so there is no doubt this came from the kitchen. It’s clear that the staff are not following proper hygiene protocols.

Elaine S

I would give 0 stars if I could. Lots of servers working but extremely bad service. I was really looking forward to eating here as I’ve been to many other BP locations but never this one closest to us. We wasted almost an hour here today with our baby from 2:45 pm. We signed up for the waitlist and waited 15 minutes for an open table (there were a bunch available but had not been cleaned yet). After checking in, we waited another 15 minutes of being ignored at the podium. Finally after flagging someone down, someone seated us and after 10 minutes of nobody coming to take our order, we decided to leave to go eat somewhere else. It seemed like all of the servers were working on takeout orders and only a trainee was running around trying to service the tables. It almost seemed like they were avoiding the tables because everyone had to flag down a server for any service. As much as I love BP, I’m sad to say I will probably never be back to this location.

OK痾

The waiters were clearing the tables slowly, and most waiters were chatting, resulting in long wait times. Most importantly, the tableware was oily, and even after complaining once, we still received oily table set.

Zhao Yue

As a fan of this restaurant, I have visited many times, but this is my first time coming to the Irvine branch. The food is still top-notch, but the service in the store made both me and my companions very unhappy. A service staff wearing glasses couldn't even look at you politely or answer your questions when you asked about the meal. We didn't feel any service or enthusiasm at all! It's really bad!