Cicis

Eric Messex

Still the best CiCi’s location in DFW. Great service and very clean dining room. Spacious as well.

RNU REFLECT

When I tell you I order some cinnamon rolls and I came inside the manager I believe who is bald older man was very chill and sauced the cinnamon rolls right in front of me to perfection.

This place was one of the cleanest I've been to. Food taste good. Cool spot but it did get packed and loud quick.

Nora Guerrero

The food had no taste and tomatoes were generic, no quality in taste. Won’t go there again

LaLa Henry

I come here all the time but now you have to pay for water. The staff aren't very friendly they kind of just stand around watching you . 1 guy followed me as I made my plate and a lady watched me make my salad . That's weird. Lately the pizza is cold by the time I get to the table and they have 2 or 3 of the same pizzas no variety. It's better if you go during the week . Why spend $26-30 for 2 people to eat thin cold pizza . When I can go somewhere else and get 2 large speciality pizzas for 20 ?

KaDaria Henderson

This cicis needs a major upgrade. Everything seems outdated and worn out. There is always a bunch of teens hanging out. They also don't have a good variety of pizza like other cicis I've been to. They really only have the basics.

Rachel Robertson

Charges for water. Claims they don’t have water in the fountain and forces you to buy a bottle or a soft drink.

Brawser (Brawser)

My family and I been going to this location for years. Now we are forced to buy water for $3. Disappointed 😞 so much for more customer service. Bring your own water

Gifton Milburn

Today, I had the pleasure of visiting the Lancaster-Pleasant Run, Texas location (Store #626). Janiyah Brown was the stated manager on duty. Upon entering the restaurant, I was asked if I wanted to dine-in or takeout. My request was to dine-in and also requestd a water, as I do not drink soda/pop. I was charged $10.81 for the adult buffet. After completing the transaction, I was not given a cup for the water. The manager told me, "we don't have water cups. You either have to buy a cup or buy bottled water". It was at this point I requested a refund. I left shocked and appaled that this is being established in my neighborhood. This notice is not advertised on TV, published anywhere in the restaurant, and not emplemented at any other location north of the Lancaster, TX location. It would be shocking to imagine Cici's Pizza sanctioning such predatory activities being labeled as "company policy".

Earl Davis

Expense Warning: No More Complimentary Free Water for Paying Customers at this Cici's location. *They now Force Customers to Buy Bottled Water from them. *They have also Removed the Water tap option from the soda fountain. (feel free to call them to verify that this is true) Unacceptable. This Now will Unnecessarily Cost Families with groups of children Noticeably More Money - Just For Water, which just a few months ago used to be on tap there for free, and Always had been free there - like most restaurants have available to their Paying Customers. *Please Stop Shortchanging Your Community in this way - it is especially Unfair to Families and people with more limited money resources. ...So, for the time being, I recommend to Customers who do not want to be forced to pay - just to drink water with your meal .... to just simply Bring in Your Own Water Bottle or Cup. (fortunately the staff there is ok with that) *plus you can also add ice to your own water cup there, at the soda fountain.🥤 (I dined in there on 12/03/2025)

Krystal Evans

The manager, that was there, I believe his name was Mr. Albert. He was very rude. He was disrespectful. We go probably once a week or once every two weeks and every time that this guy is here we have a terrible experience. I don’t know if he’s miserable with his whole life and taking it out on his work life or what But this guy is the most unprofessional rude employee at this location but when he’s not there, we always have great service. We always have a good experience but when he’s there it’s terrible. I don’t understand why they even have him as a manager.

Cynthia Castle

To start the prices have increased, but the quality of service has decreased significantly. After dining in I purchased a box to go and was told how much I can put in the box. It’s suppose to be all you can eat, but my babies were told how much they can put on their plate. Then a customer comes in and her child throws up a right in front of my table and leaves it. After bringing it to the staff’s attention they take theirs precious time cleaning it up. Then to top it off and make matters worse, the manager and staff just sits and stare at you while you eat.