CAROLE BREMERMAN

I went thru the drive thru which was very satisfactory. However my chicken salad sandwich had exactly 2 tablespoons of salad on one half and less on the other. Then it was piled full with lettuce and tomatoes. Super expensive for no more meat that I got.

Mary Dillon

I got my favorite Fuji apple salad and I order ahead and pick up inside off the shelf. They do a great job usually, except this time they gave me the wrong dressing (not Fuji apple dressing), and they put almonds on it (not the pecans that are supposed to be on it). They did add the avocado extra chicken, and took off two ingredients, as I asked! I caught the wrong dressing at the store, before I took it home. But unfortunately I didn't catch the almonds, which were supposed to be pecans. Because they got some of my special order right and it was ready on time, I gave them a 3 for service. Maybe I should have given them a 2, but they have gotten my order right other times. When you are picking up and in a hurry, or driving through they need to especially make sure they get it right. If you are in the store eating you can always go ask to correct things. Not so easy once you are home. I always check it when I pick up.

Richard Davis

Are they under staffed or clueless? Went in there was a customer waiting at the register. An employee was doing something with the baked goods and walked by several times, there was another walking back and forth finally mentioned something about baking baguettes, 1st employee says "we have some", points by register. 2nd employee, " I was told to make more. She wonders off returning later with maybe 8 frozen baguettes, rolls those in the oven. Finally comes to the customer. I was there 10 minutes behind this person, thinking she needed the baguettes. Nope. Baguettes take priority over customers. Food was okay, I would serve the french Onion soup differently for a carry out order. Topping were either non existent or had dissolved in the soup. Was getting lunch to go for myself and a co-worker, there is a reason I avoid Panera.

Person calling names of ready orders was not friendly. You say thank and have a good day he just looked at you. They forgot my side of bread and he looked at me crazy picked up the bread ripped it in half and just handed it to me. Disappointing experience

Cortney Grubbs

I had a truly frustrating experience at this location on. The staff seemed unenthusiastic and operationally lost, leading to four consecutive issues: Seasonal Drink: They advertised a seasonal hot drink everywhere, yet told us they simply could not make it, offering no explanation or timeline for when they might. Bagel Order: A bagel was handed to us missing the requested cream cheese. Cookie Order: I had to watch an employee go to the back to check for a cookie that was clearly stocked right behind them on the display rack. Checkout Rush: The cashier did not bother to ask for my MyPanera number or if I wanted to use rewards, jumping straight to payment. I've never seen employees so unenthusiastic or encountered so many issues just trying to order items that are clearly available and advertised. Given the multiple, basic errors in a single visit, this location is an operational mess. Management urgently needs to step in, or honestly, the store should close its doors before it further damages the Panera name.

A B

This Panera sucks. Last time I ordered, it was online and their inventory was incorrect so they didn't have the items I'd paid for. Instead of letting me know beforehand, that waited until I was in the store to tell me they didn't have the stuff I'd traveled there to get. Would have gone to a different Panera. Today, I had a question and stood in line for 5 minutes (timed it) and no one showed up at the register or bothered to acknowledge me at all. So I left without ordering. Go to the other Panera in Lawrence if you want accurate menu items or to actually be able to order.

Imani Karani

I ordered a sandwich with avocado, they charged me for the avacado, but later informed me they ran out. They also added tomatoes to my tuna sandwich when I asked for no tomatoes. The coffee wasn’t all to good with just wasn’t an enjoyable experience, different Panera’s have made for a better experience for sure but this one particularly has given me an issue.

Allison Richards

Received a cold smashed flat breakfast sandwich that had clearly never been warmed up.was told my only option was to return to store and have it remade.

stef wingebach

If you order online from Pickleman’s, they have way cheaper prices and much better food, even without the “$5 dollar sign on coupon” which goes entirely towards taxes.

Pam Funk

I ordered a Strawberry Poppyseed salad with no chicken but they went ahead and added chicken anyway. My salad was ruined! I’m a vegan and I didn’t appreciate the mistake.

Todd Williams

Ordered two salads to go. Got home and found they had failed to put chicken on the salads. Called through their highly convoluted national call system, can’t just call the store. Had someone spending twenty minutes trying to give me store credit. Finally they say they can’t and tell me they have requested a refund. Say I’ll get it in 30 days or more. Just not worth the time and effort.

Amy Watowa

I had ordered online to go the 6 tulip cookies pack which were stale, icing was barely there and HARD. I also ordered a chicken salad salad which had a hair in it which was found on the first bite and was not mine. My other half sandwiches were a joke. The bread was stale and poorly made. This was at 10 in the morning so cannot blame it on that's all the bread that was left blah blah.. macaroni was good but very little of it. One would think after spending over 40 bucks only to toss it all (except the tea) and go straight to a Mexican restaurant to buy edible food is disappointing. I did take the survey in which Dan the manager called me and left message to call him back which I did 3 times and days with no return call. It was a let down beings it was my first visit to this particular location and long drive. Make it right Panera for other customers, they deserve better especially for the prices they pay.