Employees are very nice but the wait time the last few weeks have been AWFUL. Waited an hour for my food. They need new or better management.

Employees are very nice but the wait time the last few weeks have been AWFUL. waited an hour for my food. They need new or better management.

Toni Parks

First the carhop didn't bring me my food, just my drink, she had to go back for the rest. Then after I left I discovered that my burger had onions on it when I asked for no onions. Order #1000286052259

When picking up order today, I asked the girl for picante sauce, she assured me that it was in the bag. Got to work, no picante sauce. If you want to cheap out, fine, but don't blatantly lie to me.

When picking up order today, I asked the girl for picante sauce, she assured me that it was in the bag. Got to work, no picante sauce. If you want to cheap out, fine, but don't blatantly lie to m…

They do not clean their drink machines. Drinks taste like mold or dirt. very nasty I promise you do not want a drink from here. they gave me burnt onion rings with my order.

They do not clean their drink machines. drinks taste like mold or dirt. very nasty I promise you do not want a drink from here. they gave me burnt onion rings with my order.

They do not clean their drink machines. Drinks taste like mold or dirt. very nasty I promise you do not want a drink from here. they gave me burnt onion rings with my order.

There is something seriously wrong about this location. the cheap out on the soda for sure. there was no flavor in the one i got and the ice is filled to the brim. i got like two sips and could not t…

There is something seriously wrong about this location. the cheap out on the soda for sure. there was no flavor in the one i got and the ice is filled to the brim. i got like two sips and could not…

There is something seriously wrong about this location. the cheap out on the soda for sure. there was no flavor in the one i got and the ice is filled to the brim. i got like two sips and could not…

Service was horrible took over an hour to get our food I thought this was fast food! food was soggy.

If I could, I wouldn't even give them one star. We did a order order ahead for just a drink in order of tater tots and we are up to 45 minutes at least waiting. It is awful. Don't ever go here.

The ocean water Slush tastes like pool water mixed with sprite I only got this app to tell you how horrible this is

Aili Cov

They had served us sour/old ice cream. Went back didn’t get a refund but they made them into shakes which weren’t even close to fully filled.

Morgan Fulton

11pm on a FRIDAY, no ice cream or anything because they’re cleaning it. So if you want ice cream late, don’t go here.

james b

I didn't get any marinara with my cheese sticks. I didn't know they couldn't read in texas. Thought they were better schools here than louisiana but I c they r not

MaTreeka Rogers

I ordered a simple chicken sandwich. Take the mayo off. Don’t come with cheese in the first place and they put cheese on it. I can’t have cheese. I drove all the way back to the location was very nice about it. Gave them the receipt and they said they were going to remake it. They did that and even with the receipt they made it wrong again and put mayo on it. When I press the button and told them I asked for the manager to which they put me on hold and refuse to let me speak with the manager and just said they were going to remake it yet again. Can these employees not read? When a manager is requested, it should be no problem for them to come out and speak with the customer, especially after being so nice. Mind you this was a online order So it’s not like there was any miscommunication while ordering all they had to do was receipt In the first place. I’m very nice when it comes to fast food restaurants seeing as though I started out in fast food. But this is unacceptable and if I was running a restaurant, this is not how I would treat the customers, especially when they were so nice. Not to mention that the other day, when I was here, I had to wait for an extended period of time to which the employee generously brought me out two coupons for the long wait. One of which was expired… Get this place under control.

Jamie Fenton

I ordered a sweet top strawberry lemonade and they brought it out with just lemonade and the foam on top. I told them I asked for a strawberry I would pay the difference she asked me could she just give me some strawberries on the side in a cup then I said no I would like them in the drink at the bottom like it’smade please. Then she took my drink back inside and she mix the cream all in with the strawberries into the lemonade, and then brought it back to me again, and it was all mixed together which defeats the purpose of it being a strawberry cream top lemonade. You don’t mix the ingredients together l it looked absolutely disgusting and so finally, she agreed to remake it after she told me she doesn’t drink that kind of drink. I was dumbfounded that the manager was standing behind her. I got no re Receipt for my order at all every time I go to this sonic ,sonic service gets worse and worse. It’s really sad. This used to be the best on it. Sonic.

Joe Reneau

Me and my sister ordered two hamburgers and two drinks and had to wait for like 20 minutes plus for our order and then as my sister bit into her burger there was a big chunk of plastic in her burger. We went back and they didn't offer us our money back they just brought two burgers in replacement and a $2 gift certificate. Appreciated yes but ridiculous even more.

Lay Hunter

I order me and my sister one of the new honey chipotle jr sandwiches with cheese and they couldn’t get the order right for nothing! I stayed there for 30+ minutes before the order could be made correctly! Never coming back to this location! Highly disappointed!

Meagan Mills

The worst Sonic in East Texas! Don’t bother ordering ahead on the app because you will still wait forever only for your order to be wrong. It is very unfortunate because they have such a great location to do business. I called and spoke with the manager Oscar today because I was fed up about my order being wrong once again and he offered me a refund. I won’t hold my breath.

C Harvey

Sucks! Order on the app and they can't seem to figure out how to get it out the door to you. Literally threw the food together after calling a 2nd time to remind them I was waiting on my app order.

Wendy Sutton

This Sonic is consistently BAD. They do not know how to make it through busy times, so you’re left waiting 20 or more minutes for your food, even if you order ahead. The carhops are more rude than nice. I’ve witnessed employees outside talking to friends in groups by the friends cars instead of working. An “I’m sorry” doesn’t work when you’ve paid for food that took 30 minutes to get to you and it’s cold. My food looks like it came out of the garbage. I’ve seen 4 different franchise owners at this Sonic and there’s no wonder why. The owner doesn’t even care about his restaurants and most definitely doesn’t care for the customers. I’d say do better, but you don’t care. Thanks for nothing Sonic! Here we are AGAIN! Why did I think ordering just a drink wouldn’t be a problem. NOPE! Ordered ahead and after waiting 15 minutes I finally pressed the red button so I could get my drink. The first girl didn’t have a clue what she was doing, so I was hung up on. Then the second had to ask which stall I was in. This is after the screen told me 5 minutes before my order was ready. DO BETTER FOR ONCE!!

Liz

Don't get me wrong I KNOW sonic is slow, but this is literally the slowest one I have ever been to, like ever!! I waited almost 30 min for a PRETZEL AND DRINK I PRE ORDERED ON THE APP MYSELF!! Which is also the only reason i didn't leave, not to mention there was literally maybe 5 other cars at the restaurant at the time....ridiculous!! This is the reason I almost never go to sonic, why choose this "fast food" joint nothing "fast" about it...

Nathan Threet

Very disappointed... came in on a Sunday morning.. as seen by the receipt... ordered a #16 with tots and a Sonic Sunrise... lady was very rude.. said we dont do those anymore... so my wife said she would take a Vanilla Dr Pepper. I ordered a # 1 with Onion Rings... lady said we dont have Onion Rings... ok.. Let me have tots as well. Order was delivered to the window... lady doesn't say good morning, hi, how are you... nothing. She simply says heres your food.. she seemed bothered when I asked if we could have some ketchup... So on to the food... Toaster was fresh... Hamburger was fresh... but as you can see in the pictures below.... the toys are burnt to a crisp... and I dont remember ordering fries.... Sonic has a great reputation but the leadership needs to open their eyes here...