Springbone Kitchen
Health food · New York
Informazioni su Springbone Kitchen
At Springbone Kitchen, we're passionate about serving up nourishing, plant-based eats that warm your soul. As a hip counter serve in the heart of New York, we specialize in rich bone broth and creative vegetarian, vegan, and gluten-free dishes that delight both body and taste buds. Our cozy atmosphe...
At Springbone Kitchen, we're passionate about serving up nourishing, plant-based eats that warm your soul. As a hip counter serve in the heart of New York, we specialize in rich bone broth and creative vegetarian, vegan, and gluten-free dishes that delight both body and taste buds. Our cozy atmosphere is designed to make you feel like you're gathering 'round a comforting meal with friends. We've received rave reviews for our hearty bowls and thoughtful service, with many customers raving about the love and care that goes into every dish we serve.
Cosa dicono i clienti di Springbone Kitchen
Springbone Kitchen receives praise for its healthy, flavorful bowls and broths, often described as a great spot for those with dietary restrictions. Earl is a standout employee. Recent negative reviews mention stale ingredients and poor food quality, a decline from previous experiences.
Piatti popolari
Ideale per
Tip: Order online in advance for a great pick-up experience. Be aware that recent reviews mention a decline in food quality, so check recent reviews before ordering.
Services
Cosa vedere nelle vicinanze
Dati da Wikidata
Esplora i dintorni di Springbone Kitchen
Springbone Kitchen si trova a New York, circondato da luoghi di interesse culturale e storico. Ecco alcuni dei punti più notevoli nelle vicinanze.
Patrimonio Storico
- Judson Memorial Church, Campanile, and Judson Hall (A 87m) — iglesia estadounidense Lugar inscrito en el Registro Nacional de Lugares Históricos
Edifici Religiosi
- Washington Square Methodist Episcopal Church (A 177m) — church building in Manhattan, New York, United States of America
Parchi e Giardini
- Adrienne's Garden (A 148m) — park garden in Manhattan, New York City, United States of America
- Fiorello La Guardia Park (A 165m) — park in Manhattan, New York City, United States of America
- Minetta Green (A 194m) — park in the United States of America
Altri Luoghi di Interesse
- Furman Hall (A 54m) — building of New York University School of Law
- Vanderbilt Hall (A 73m) — building of New York University School of Law
- Trinity Chapel, New York University (A 97m) — chapel in Manhattan, New York
- Mills House No. 1 (A 187m) — building in Manhattan
- Fales Library (A 191m) — library
Dati da Wikidata
Domande frequenti su Springbone Kitchen
Recensioni di Springbone Kitchen New York
This place is possibly one of the best places in West Village to get some good food into the belly! From a Paleo-friendly (and vegan!) Zuccini Bolognase to their Berries and Cream smoothie (made with a Beef cube, mind you!), it's an extremely unique place to eat. What I admire is their wooden decor-which is a great grounding mechanism for us humans! The REAL show stopper is their Bone broth-ready to go inside of a coffee cup! It feels good knowing that I could get my nutrition while on the go. My personal favorite is their Spicy Vegan broth made with Shiitake Mushrooms (sometimes, I like an added "oomph" so I add Golden Milk to it). Their Shrooms on Shrooms has a funny title yet but nutrious. Also, their Chia Pudding is a phenomenal little snack that pairs well with their grain-free granola! This is a MUST try if you're in the neighborhood for some good nutrious food. AND they also deliver through their website, woohoo!
I felt so incredibly relieved to basically walk off a plane in NY and find a place I feel excellent about eating (with all my many food issues) less than 3 blocks from where I'm staying with a friend. And the food is *so* delicious!! Highly recommended.
Fantastic! Great seasoning, hearty broth and great solid food too. Zucchini spaghetti and meatballs, beef broth, yum yum! Good value too. I would eat here every day if I could!
Service is unmatched! They are always so kind and helpful. Food quality is great.
Broths are so delicious and very well priced. I have dairy and gluten allergies and many places that say they're gluten free or dairy doesn't taste that good but here everything is pretty much delicious.
It's a nice place that I recently found and the manager is a very good person! This is the second time that I came in. I ordered a small classic chicken broth, but I didn't know they don't accept cash and only had a 20 with me. The manager just came in and payed for me! What a nice person!
Got the avocado toast and it was great. Also had some of the traditional chicken broth. It was very heavily seasoned but super tasty. The summer hours mean they open at 1030 not 10 like on their website but they really should be open for earlier breakfast to take advantage of the breakfast crowd and they would do really well bc who doesn't want some awesome broth and avocado toast for breakfast especially during colder months.
Everything you'd want and more. Seed oil free, clean ingredients.... you're actually eating real food. A holistic health girl heaven. Bone broth is delicious, and their beef barbacoa bowl is incredible.
Fantastic spot! Probably the healthiest take out place in nyc. Tastes great with grass fed beef, no antibiotics chicken, grain/gluten/sugar/seed oil free dishes. Next level.
Just the place to feel yourself at home, where no one is trying to sell you something fake. Their broths are authentic, like your mother made it for you when you were sick. Even the smell makes you fell alive. I've tried a lot of broths around NYC and this is the only real good one, that will make you fill full of energy. If you will drink it instead of dinner you will loose weight like crazy by still feeling full. And you will get all the nutrients you need.
Walked by, noticed the sign, took a speedy U-turn, and walked out happy. Great staff, garlic ginger bone broth is a total soul-strengthening winter warmer, lots of fun bowls and soups to choose from, not outrageous prices. This place will help me survive the winter. Just grumpy they close so early!
SO delicious. I had the zucchini and meatballs, liquid gold broth (amazing), and the berry sorbet which was SO GOOD. can't wait to go back, and would highly recommend. Update: chicken and rice is also great, chia pudding is nothing to write home about.
Love this place. Earl is FANTASTIC. Awesome food. Healthy and delicious. Celiac’s dream (my fiancé who can eat gluten also requests to come here!).
I have never been here, however, I have it delivered almost once a week. It is always delivered hot and in great condition, the food is amazing (big fan of their all day breakfast) and the bone broth always makes me feel better. They even have a "box of broth" which is perfect when your living in a nyc apartment with 3 other people whom are all sick as well. Highly recommenced.
The liquid gold was delicious, as was the burger (with avocado). The food is unique and original. I plan on going back to try a different broth & the meatballs. It was refreshing to grab a hearty, healthy meal. It's a great place.
So glad I found this place! 100% gluten free, mostly dairy free, 1000% healthy. I stopped in for some chicken bone broth and definitely plan to come back for the chicken & rice and vegan soft serve. Great atmosphere with fast & friendly service.
I absolutely love this place. Everything I have had so far I have been extremely happy with the taste presentation and portion. The Liquid gold and the Yuzu are my favorites.
This place is great! They have fully established the whole food healthy diet and created a safe place to eat according to the best advice from the greatest health books ‘Deep Nutrition’ and ‘The Omnivores Dilemma’. I hope more places get on the no vegetable oil bandwagon. It is this kind of eating that will save us from obesity, ADHD, mood disorders, sleep disorders, Alzheimer’s and more. Our genes can be healed with proper nutrition. Whatever the owners actual prerogative is, they are helping us in a genuine way. Keep at it- and come to Brooklyn!
This is one of my favorite places! Their bone broth is the absolute best in the city and I love their food and vegan ice cream. I can always know that I will feel great after eating here!
The tomato soup is the best I’ve ever had.
I’ve been on keto for a year and a half now. I miss eating food w/flavor. And zest.. This place has flavor and zest. My go-to spot every time I visit NYC from now on. A1!
This place is a great counter serve spot! Springbone Kitchen is the perfect restaurant for a healthy lunch! While they are known for their bone 🦴 broth, you really come here for their vegetarian 🥙, vegan🥗, and gluten-free options. The Kale 🥬 Caeser Salad is fantastic! Great for a dine-in or a grab-and-go! Staff 👨🍳 is nice and the service is quick! I wish I came here more often!
I love this place it's amazing, the best soups to have on my break fast, and efficient. I love the chicken and rice soup as well as the lentil!!!."
The broth was excellent. I tried avocado toast for the first time, felt very millenial. Super tasty. Took way too long to give me my food but the manager noticed without my mentioning and gave me a dessert to make up for it. Everything is gluten free. Wish I could eat here every day.
Springbone Kitchen is an amazing gem, especially for gluten free food. Delicious, hearty, healthy, comforting and tastes like your grandma made it. Don't pass up the opportunity to get yourself one of the only meals in NYC that's made with love.
the bone broth was amazing. the employee who helped us was full of all the ingredient information i needed. we were able to taste each and i took home 3 jars frozen. WE HIGHLY RECOMMEND THE BARBACOCA SANDWICH. WOW.
One of the major reasons why I love this place is for their bone broth variety. If I were to make bone broth at home- it would take several hours that I just do not have. However, the other items on the menu are delicious too! One of my favorite things to order is the Pho and avocado toast. If I lived closer, I would frequent this location daily. So good!
Ever Since SpringBone Kitchen opened in Manhattan on 51st between Madison Ave and 5th Ave. across the street from St Patricks Church. I've had the pleasure of eating every plate they have on the menu and, I have not been disappointed at all. I'm not a vegetarian but I really enjoyed their vegetarian selection also. Their Salmon plate is really delicious. Their Chicken or Balbacoa (Shredded Beef) Mexican plate is extremely flavorful a big hit, and their Immunity Broth is my favorite. To be honest, all their Broths are delicious. The staff is awesome, I can't say anything bad about the SpringBone Kitchen .
Is this place joking??? Yummiest chicken and rice I’ve had in AGES. And truthfully I was not optimistic about the soft Brussels sprouts but they are INSANELY good and not covered in char bacon grease (normally the only way I find sprouts palatable). Want to try everything on the menu. Fab fab fab. No pic bc I’m too busy trying to inhale it all in three bites
A friend recommended eating here to warm up on a cold New York day. The place is gluten free and vegan friendly. I enjoyed the Bad Hombre Broth. My mom makes a similar broth so it was nice to get a taste of home all the way in New York.
Delicious food and really kind staff. I'd highly suggest them! I'll definitely be making them one of my regular lunch spots.
This place is so yummy I love it so much. The wait staff is great too. My order had a tiny mix up and they made it right and were super kind
Hands down for bone broth / chicken quick healthy snack !
Best meal I’ve had in NYC! Delicious vegan options. So healthy. So tasty. High quality ingredients
Love the food here Frequent go to spot Could eat here everyday Also love grabbing food here to take to Washington square park
Quick and friendly service, ample portions, and plenty of vegan options.
The lunch was fantastic. I got the Mexican bowl and it is everything you and expect. The bone broth rice was warming and the guac was perfect. I love that this place is healthy and seed oil free. It is also pretty well priced. Overall, love this place is wonderful! Check it out. The only thing that’s annoying is seating. It can get crowded but the service was great. The cashier with the nose ring was so kind. Thank you:).
Our favorite place at the moment for hearty, warm bowls!! We absolutely love the bone broths. Grandma’s Chicken Soup is the best!! The customer service here is top notch. I spoke with James (and another wonderful guy that helped me put down our order name when Grandma’s Chicken Soup was out of stock temporarily, so he could change our order to the correct bowls when it came in). You usually don’t get this quality of service from other places. Love it here!! Thank you guys!
I’ve loved Springbone since it opened, and it’s exciting to have so many shops now. As someone with Celiac, having healthy gluten free food is such a gift. I’m so grateful!
Bone up never BoneLess! Love this spot. After volunteering with Madukes we got a lil hungry and needed to stop and recharge. So grateful for her idea to stop at this blessed location. Staff vibes and fellow soup slurpers were all on peak unconditionally loving vibrational energy. Very thankful to have been able to experience the joy of soup had to try three! And make sure to add Immunity Broth. I feel stronger and I know il last longer now! The carrot ginger, lentil and chicken and rice are all superb as well I couldn’t pick a fave. I reckon u Def pop in here for one ya here! Il see u there!
Tried Spring Bone Kitchen and got the Grandma’s Chicken, it was comforting, flavorful, and perfectly cooked. Great quality ingredients and fast service. Will definitely be back.
Earl is the GOAT! Good, nice people deserve recognition in this city. I get springbone at least 1-2x a week and the food is consistently fresh and high quality. Thanks so much!
The vibe here is perfect for daily unwinding. Nothing out of place. This spot deserves its own rating category. Their team balances friendliness with attentiveness. Visit this spot and you'll be glad you came.
If you want to.eat food made with heart, carefully and with good quality ingredients (And just prices) this is the place, I'm really glad to had given me the opportunity to taste the food on this place, you'll gonna love it. I visited the Greenwich Village location and tried the Mexican bowl and I hace to say it was marvelous!!!! 100% recommended!
We had such a great experience here. They make delicious, healthy, simple bowls with amazing flavor. There are a nice set of options from bowls to salads with various meat and topping combinations. The hot sauce is killer! The service was so good, the staff was friendly and welcoming and generous. They were tops! We will be back for sure! The facilities were clean, everyone wore a mask and gloves- and it’s nice to grab to go and head to the park.
I hadn’t tried Springbone because I thought it was just broth, so I was really surprised when I found so many other nutritious offerings! There are various bowls from which to choose, all with no added sugars, no soy, and no gluten! The entrance is accessible with a ramp. The restaurant is quick serve/grab and go.
Food is great, feels fresh and the use of olive oil means i can enjoy the food there without thinking about all the industrial oil everyone else uses!
I used to love coming here for the food but now I mostly order only broth. The chicken and rice dishes used to be fairly portioned between meat, veggies and rice (even used to be wild rice). Now it’s mostly white rice in the dish with small portions of chicken and veggies, too bad. Bring back the old dishes!
4 stars instead of 5 because the food was unnecesarily salty, which, considering this is supposed to be healthy eats, is unfortunate. Also because the food itself was flavorful and did not need so much sodium. We ordered the chili, lamb, grass fed burger, Mexican bowl and beef broth. All the food was fresh and flavorful, staff was friendly and service was fast. Love not having to worry about gluten contamination.
Food was decent. Nothing spectacular, but not really disappointing either. The place is a little small, which is great if you're going in and out quick to eat. But two people had their laptops setup and were browsing news and shopping sites. The seating is not conducive to long-term stays.
This place is nestled in NYU territory. The food was fine but nothing to travel for - more like a you’re in the area and want a healthy bite. Staff did not seem like they wanted to be there 🤣
The broth is great and they offer gluten free options! Sometimes it’s take so long to get anything in here. You order and it takes about 20 minutes to get your food. It would probably take the same amount of time to make the food at home.
I had a medium beef broth. My first sense was that it has the smell of the butter on fresh movie theater popcorn 🤔 So it was delicious. Their menu is really broad which was a surprise to me since I came solely for the broth. They basically have healthier options and versions of my favorites like spaghetti, Tex Mex, middle eastern, and hamburgers. They even have healthier themed desserts like brownies, pudding, and vegan soft serve ice cream. The staff is knowledgeable and friendly and that makes the customer experience very positive.🙂
Had the Mexican bowl and enjoyed it. I'm a life long Bronx resident. Is there better Mexican food in the hood? Absolutely. But considering the neighborhood and foo-foo attitude of many people in the area, this a solid meal and fairly priced.
I had the dark chocolate avocado ice cream and it tasted good. I loved the fact that most of the ingredients were organic if not all. Quite a decent place to sit and relish your food with friends. It is self service and the people are friendly. Glad to see more organic options springing in NY and I recommend that we encourage them
Very nice, feel-good health food in a quick-service style. The salmon was very well-cooked and the staff was extremely friendly and responsive despite the rush hour. While some people might find the price points slightly higher giving the NYU-centric locale, I would justify it given the quality and variety of the ingredients presented. The only downside to the entire joint is that it is rather small and seating space is quite limited. There are also accessibility issues for left-handed people if we get a middle seat on the long table since my arms used to bump into fellow guests while having my meal.
I ordered line in advance and great pick up experience. I had the seasonal veggie bowl. This was actually my first time trying springbone. The food was not bad and not better than I expected, but I think it’s a little overpriced. However, I may give another try next time for other flavors
2 months ago, would have rated 6/5 stars! Great quality, transparency and taste… BUT now the portions are getting smaller, especially the meat (i think i got a tablespoon worth of barbacoa) and it’s $20 for a barbacoa bowl with mostly rice and beans which is not worth it. They also took away the Barbacoa Sandwich, which was the best item on the menu with gluten free bun, a big hunk of barbacoa, guac, and kimchi… healthy and delicious. Guessing because of margins. Would really like to see the quantity and quality go back up because I love recommending you guys to friends in town, but now it’s becoming less worth it
GREAT FOOD! MOSTLY Great staff, but the few with the attitude really ruin it. Also once an employee turned my salmon bowl to the side to get it in the bag and all of the sauce was on the cover! Sheesh. Attitudes prob come from the iffy management. But the food and most of the employees are wonderful.
The hipsters are at it again. Don't get me wrong, I understand that the definition of certain foods can be pretty loose, like everything is a sandwich and pretty much everything can be a poke bowl. However, when I order a soup, I expect, you know a liquidy meal with everything mixed together not a bowl of rice, meat and puree. The food was delicious and I would probably come back but was it a soup? NO IT WASN'T!
I love this place and go here often and always buy their granola which is made in house (I believe) it tastes great but the last two times I've purchased it, I've found a hair in the jar. Clearly the people packaging the granola are not wearing hair nets...maybe something to consider...It is really a shame because it is SO good.
The food was delicious but the dude who worked here was so nasty and scary. Like hello? Outwardly mean and scoffed when we ordered. Rude to other customers too. It’s not like we came in close to closing either. It was literally 5pm. It was dude with the earrings. Appreciate the vegan options tho and it was super yum.
Their broth is good, wouldn’t recommend the food or service. My friend and I had the coconut milk chicken broth (liquid gold) - it was great. When we ordered they didn’t tell us they were closing soon, so we had to scarf down our food in like 10 minutes, it was way too cold to eat outside. And the woman seemed confused when we said we were eating there. The burger was dry and underwhelming, lacked flavor, they needed to have some add-ons, I even had a fried egg on it and was non plussed. And for $16.5 you kind of want to enjoy it.
Got the mexican bowl; chicken is clearly reheated and dry; rice and beans are alright; pico is a little slimy; worst pickled onions ive ever had. Way too expensive for what it is and the portion.
UPDATE: the owner has since advised he’s retrained his staff to not dispense the broth after it gets down to a certain level - this should eliminate the grease problem. I’ve since had both the chicken and beef and it’s clean and not greasy. Thank you for righting your ship! +++ Let me state up front the food is great in the healthy hearty bowl space (though I wish they’d hold off making practically everything spicy) - but I’m giving 1 star to flag an issue with the bone broth. It’s not defatted—for non-keto people you’re consuming a MASSIVE amount of saturated fat and cholesterol in every cup (see photos). After sipping the chicken broth and noticing the greasy feel on my palate, I took it home to refrigerate overnight as a test. Sure enough, look at the thick layer of grease on top (see photos). Springbone should invest in a stock dispenser that draws from the bottom (like a watering can) so the fat floating on the top stays separate from the stock. It’s not perfect (as the fat won’t separate as cleanly under heat), but it’s better than this. Or, chill, defat and reheat. I know it’s an extra step, but if you build your brand on bone broth it should be done right.
I used to love springbone, especially their Mexican chicken and rice dish. Someone changed it and now it’s just a bad halal guys copy. Very disappointing but hopefully the broths are still the same
All of our food was spilled by our Doordash driver. The soups were in coffee cups with saran wrap. We called to inform them and they told us to call back another time. Will never reorder from them again.
the grandma's chicken and rice bowl is good but the salmon has given me food poisoning twice (would not recommend ordering it)
the food and service here is solid. the customer base weren't so solid, me and my friends and my friend's son was stared at the entire time. visiting from DC it's normal to see interracial social groups interact with each other. I was pretty much gawked at the entire time, and felt uncomfortable throughout my entire time eating here. Since I have a gluten allergy this was the best option for me to grab lunch.. I would recommend this still despite that because I understand that a business can't 100% control their customers. Just try to make it feel less like a jim crow vibe and more like I'm actually in NYC as far as atmosphere is concerned.
The broccoli was the only thing that’s good. I had a salmon make your bowl and the ingredients tasted so old! I’m pretty bummed out about this. The salmon had a really fishy taste and the rest just tasted a few days old?
Just a more bland version of all of the other bowl restaurants out there these days, and more expensive with more limited options (and no wrap). The only interesting thing is the soup, which I might try, but for bowls or salads it's a no.
I don't know why I even came here I just passed by and heard it was good, but of course not. I walk in and immediately crowded by fresh NYU kids from Malibu. I should have just gotten a Chinese restaurant chicken and rice for cheaper and better. The bowl was not good.
Stood there been ignored, when I finally asked for attention your rude employee comes out and gives me an attitude that they’re busy. Duh it’s obvious, just communicate. Don’t be rude and ruin my appetite. I also had some question regarding the menu he gives me an attitude again “all the menu is over there just read it yourself” while he’s picking his nail.. speechless. Am I getting free food? Nobody deserves to be treated like this!
Zero respect for clients. I ordered through Uber Eats and called the restaurant after one hour. I was told they would start working on my order, but it never happened. When I tried calling again, there was no answer. Places like this should be banned from Uber Eats.
Is this place for real? I just spent $20 on a lamb meatball + rice bowl. First, I was surprised that the order took about 30 minutes to make after ordering at the register. Waiting, waiting and then more waiting in a restaurant where I was the only person standing inside. Second, I was even more surprised to find 3 marble-sized meatballs inside the bowl. I would be remiss not to mention the tasteless medley of vegetables and “bone broth rice” (whatever gimmick that is) comprising the remainder of this overpriced bowl of mush. Overall… what? Not only was this a huge waste of my time, but $20 for this? A meal for ants? Springbone is a short-term restaurant concept, designed to capitalize on the social media popularity of bone broth. At this price point and quality, this isn’t a sustainable restaurant in any way. The Springbone concept will be gone soon (another year or two?) and I will cheer for its demise in the meantime. Woof.
Missing an item from my take out order, which I didn’t notice till I got home as the takeout bag was stapled. Also never gave DoorDash realtime update on my order status. I arrived at the estimated time provided by DoorDash only to find my broth sitting on the takeout shelf already cold. I occasionally come to this restaurant and have always found it to be poorly managed, but this is a whole new level of unacceptable.
New york has ratings outside each restaurant so I was looking for a location with an A rating.The food portions at this location is too small ...great if your nine years old but not enough for a grown women yet a grown man and I dont require a lot of food but come on with this tad bit of food. I left playing around 15.00 and you can do the same hot bar at Wholefoods for about 7.00 for the same weight. Food taste as expected bland no real pop. Casual dining environment, no bathroom which sucks. Staff friendly but overworked. Would I go back not in this lifetime just not worth it with the other new york dinning options.
Probably the worst tofu noodles I had in my life. Watery, half warm half cold, extremely sweet-sour like you’d expect from the lowest fast food place. Not coming back there!!
I actually love their broth and really wanted to like the rest of their menu items but my god was the bowl I ordered absolutely atrocious. I’ve never seen anything like it- an entire chicken breast half cold, unseasoned, tough, and uncut, foul smelling ingredients, I couldn’t even pick out what ingredients were stale because the entire bowl felt old and stale. Their bone broth rice also didn’t really have any particular feel to it, which I was quite disappointed about. Genuinely the worst meal I’ve had in this city so far, and I really do not leave bad reviews often. Their soup is fantastic but NEVER try their bowls
This was the worst food I think I’ve had in at least a decade. Worse than airline food, worse than in-patient hospital food. I had the chili tofu noodles- the noodles were sour in a way like they had gone bad, the pickles were soft and offputting, the tofu was bitter. The broccoli was strangely very good. It tasted like the entire bowl had been microwaved all together at least twice. Because I was really hungry, I ate about a quarter of it before throwing it out. The person taking the order was also extremely rude- while I was looking at the menu she shouted “WHAT DO YOU WANT” from across the room, and after I ordered she shooed me away with her hand. Even if you need something gluten free desperately and there is no other choice, don’t come here. It is disgusting.
Nasty. First time and last time. Chicken is mostly dark meat. Just has a gross taste. Brussels seem blackened…I guess. Sweet potatoes are undercooked. Bone broth rice seems catch/trendy but not tasty. Pickled items are pickled. I navigated the bowl to eat the rice, Brussels and pickled items. Mainly bc I spent so much on this nasty lunch. Butternut squash soup very meh as well. Portion is decent but inedible…for me.
What is going on here?… Someone or some entity please take the wheel!..yikes. I’ve been to this location multiple times since they’ve opened and lately something’s been off about the staff. Despite past vibes..I recently had surgery and needed to eat soft foods and decided I would just be hopeful and give it a shot one more time.. Well…I made a very large purchase of a mix of fresh soups and frozen broths to last me throughout most of my recovery and sadly when I opened one of the frozen broths after thawing I was sad to see I had encountered the same issue as the reviewer who commented about the fatty broth (except worse.) It seemed as if most of the broth was fat not just the top layer. It didn’t even look like broth. I called immediately and told them I’d have to come in to exchange and the person a I spoke to sounded “okay” (not apologetic or anything) and agreed to do an exchange, didn’t offer delivery or anything at all. I just went with it since this I guess good customer service is not what I really come here for lol. Well I sent my partner the next day since I couldn’t physically go and he too informed me that an employee made it a point to demonstratively show their irritation about this extreme inconvenience for them. They opened the containers, sniffed them, rolled their eyes and threw out the obviously inedible broth and were irritable throughout the entire transaction. As if this was our fault or like we were exaggerating the issue. I’ve made broth for years and know what it’s supposed to taste and look like and just decided to invest my time and money (almost $200) because I didn’t feel I had the energy to make it myself this time. But when you encounter these extremely unprofessional, and questionable standards with the people selling our food it’s concerning to think about what is going with the food and service industry. What is this entitlement about ? Are you not profiting from consumers? I had half joked with my partner to ask for a free cookie to see if they just offer it for our inconvenience …and should they not offer I had asked him just to buy it if nothing was offered. Well of course nothing was offered, and, he didn’t even feel comfortable in asking for the cookie because the employee was so irritable. So now I’m just in bed disappointed I spent my money here AND have no cookie,..yay.. How sad, I guess I’ll plan to cook from home from now on! Eek. I’ve never left a negative review online ever ..but you witness a close loved one be treated in this way it just does the trick. Please see the picture, it’s quite revolting. Do better.
Worst place I’ve ever been. They made me eat their mistakes. When I was waiting there, all of us smelled that, something was burning. Some of the employers even discussed “it smells so bad!” So the way they solved it is burying it under your wild rice. Maybe they did that because I was ordering food to go. I can only find out after left there so they don’t need to care about it. Grandma’ Chicken & Rice kills🤮 Recommend to people who love BBQ.
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Informazioni su Springbone Kitchen
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90 W 3rd St, New York, NY 10012
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90 W 3rd St, New York, NY 10012
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