Soph

i come here from salamanca almost every day, some of the employees are grump but for the most part it’s always a nice experience. until today! wowza, new lady sherri is something else. telling us that we should have used the mobile app to order so we didn’t back up the drive thru!! pull the cars or deal with it because it’s your job!! don’t be in customer service if you can’t be nice to your customers.

First things first, I was a regular here, BUT, I don't know what's going on lately. Past few weeks has been a quality issue after quality issue. And I'm afraid to say anything because this new staff, is rude as hell and almost refuse to accept fault for anything wrong with the quality of the coffee. I ordered a hot coffee with cream and sugar, simple. however over the past few weeks, I've gotten a few questionable coffees. Two times (one of those times was yesterday) I have received a mildly hot coffee with creamer that doesn't blend in, in fact some pieces of the cream, were large enough chunks it looks like cottage cheese. Now, let's fast forward to my phone call to the store. I called, they essentially told me I was lying, and the girl who was in the background was telling the girl I was speaking with I was crazy....... Ya. I heard the entire conversation and it was disgusting that my cottage cheese coffee was genuinely a non issue for them. So to be clear. I'm always kind and courteous and understanding, but this is disgusting. Attached are the photos from my chunky coffee yesterday after trying to stir in the "frozen chunks" as they called them, and still a pile of floaters on the cup.

Maureen Curcio

Service is SLOW SLOW SLOW! Forget telling them YOU'RE in a hurry. Like you need to get to work or something dumb like that. 🙄

scoobs life

Every time I have come they have been out of inventory for me to then be stuck in line waiting for nothing

Brooklynn Halsey

I’ve given this place so many chances. Nasty food, incorrect orders, and nasty attitudes. You wait 30 mins in the drive thru to get a bagel from a toaster that hasn’t been cleaned probably ever, a drink covered in hair, and a disrespectful employee just go somewhere else tbh. I’ve never even received a single refund for the awful things I’ve bought here.

Caroline Weber

I waited in line for 30 minutes. There were four cars in front of me. When I got to the window, the worker didn’t even know which order was mine. When I received my avocado toast with bacon, there was no bacon on it. It was handed back to me like it shows in the picture. I had to pay extra money for the bacon so I asked for more. It took several minutes after talking to three different workers to get a bag with a single slice of bacon. Upon arriving at home, the bread was not even toasted. I am very disappointed in the quality of service and the taste of the food.

Tina Ruszkowski

The slowest drive thru around. Weekend staff is rude as he'll and likes to make u wait 10 minutes at the speaker beforw taking your order. They also never honor promotional prices even if it's on their menu board. What a joke!!!

Jaci Gibbons

Very disappointed with the Olean location. I will only go to ones on vacation from now on. I wanted a salted caramel cold brew 5 cream 5 sugar. The lady again asked me what I ordered at the window. And still gave me the wrong drink. She gave me ice original macchiato 3 caramel swirl almond milk. Not even close to my very simple order. I have never once went to this location and got the right order. I don’t understand I can order that drink at any other location no problem. But the olean Dunkin’ has no consistency and you never know what you will be getting. In my opinion they need to spend more time on training and learning proper builds. I will continue to go to Tim Hortons as they don’t mess my order up ever.

Mandy Sillick

Hands down the worst experience we’ve ever had a Dunkin. The drive through had a paper sign that said headsets were broken and to pull forward. After over 15 minutes of waiting we were told they weren’t selling any food items because they were too busy (our kids wanted an egg and cheese wrap for breakfast). We got our drink order and the latte was all milk and caramel. It didn’t taste like there was a drop of expresso in them. This location needs new management and better staffing asap.

Kristian J Patterson

Superslow service period, often doesn't have items available, General management is obviously quite lacking. Ungloved, hands pressing down lids full palm over areas customer expected to drink from, counter prep areas look horrible, high potential for disease spread, and allergic reactions from cross contamination of products. Do not Recommend but your welcome to have your own experience at this kindergarden coffee shop

Heather Sterling

Went here today and saw a sign on the door that said Lobby closed due to the only being 2 people there today. Okay! I'm happy to go through the drive thru, but wait... another sign saying in fact the drive thru is also closed! I was one of 6 people who pulled in during the very few minutes I was at this location. I can only imagine the revenue lost in these hours.

Mark Mangkhalakhili

Came here frequently for morning coffees and decided not to anymore. I mostly used drive through and it's usually 10 to 15 minutes with little to no people. Going inside is about the same wait time. I decided to start putting my order in 20 minutes in advance, and it actually took longer because they never started my order until I showed up saying I have a pick up. I have no idea what kind of queue they have going on but it seems arbitrary. I ended up waiting 35 to 40 minutes for a pick up order while watching over a dozen people come in after me and leave before me at the register and drivethrough. An acquaintance had a pick up order placed 10 minutes after me and still left before me. I tried multiple times to get somebodys attention only to be dismissed and rudely told they are doing things in the order received. Everybody I have interacted with previously was fairly friendly, but after that I don't think I will return