DQ Grill & Chill

nick gerleman

Gave this place another try after their remodel. Unfortunately they did nothing with their employees. The staff needs help with time management and multi tasking. They only help one person at a time in the drive through. Been waiting 45 minutes and just got to the window.

David Hood

We pulled into the drive thru around 5:15 PM. There was not a single car in line or in the parking lot. After sitting at the speaker for about ten minutes with no response, I decided to go inside. I asked if the speaker was broken and was told no. After ordering, I waited and watched the cook, Priscilla I believe, laugh, struggle to heave herself out of a booth, and then start cooking. She was wearing no gloves and did not wash her hands beforehand. She put her bare hands into the lettuce, cheese, tomatoes, and everything else. She placed sliced tomatoes on tacos, broke two taco shells, slammed together a burger with her hands, and somehow even broke my daughter’s chicken strips in half. It was a complete spectacle. The restaurant itself was filthy. The entire ice cream prep area was disgusting. Cups were stacked all over the counters with no organization. The kid behind the counter started scooping trash off the counter into a trash bag with no gloves, then immediately put those same hands directly onto my food to bag it. I have never seen anything like this. Where is the manager? Why did going to a Dairy Queen in Texas feel like buying street food in India? Either shut this place down or require a manager on site. This location is a joke.

Alexa Johnson

Horrible!!!! Horrible horrible horrible. You’ll be sitting in the drive thru waiting to order forever. All teens! Every time I have a horrible experience here. And they just laugh and sit on their phone. Very disgusting behavior.

Christy Ruyle

Our Dudes were made from chicken patties, not chicken fried steak...beef! Tried to call to ask why, but no one answered the phone.

Austin Hart

After waiting an hour in the drive thru to move up 2 cars, I sat reading the reviews and decided to leave because if they haven’t fixed the drive thru times, why would they have fixed the other issues. I saw one teenager running between the front registers and the kitchen. This place needs better management and hire more adults. One kid shouldn’t be running a location alone during busy hours.

Vince Justus

Too expensive, food is no longer good like it used to be - there is absolutely no value in coming here. And thr ridiculous amount of time you havd to wait? Forget it

Chloe Siddiqui

Why is there never an adult manager or someone at the DQ to manage all these kids/highschoolers working here. Some of the kids do a good job and others not so much, when other high schoolers come in to buy something the high school employees get so distracted they can’t do their job. Either they need to be managed better or they need to be trained in customer service. This time we went late, they were still open and no one was managing the drive thru, we sat for awhile but gave up and went somewhere else.

Alexa Brooks

Horrible service at night time when it’s teens. Horrible! We sat at the drive thru for 10 minutes saying hello?! We pulled up and then we see teenagers giggling and not even paying attention and eating ice cream. This has happened multiple times. I’m sitting here at the drive thru at the window and just keep getting looks from the workers and no help. HORRIBLE!

logan brown

My brother and I Waited an hour in the drive thru when there was only one other car in line. When I got to window got asked to retake my order and when I got the food was missing a whole meal and two jalitos. When I went in to get the rest of my order I got given a half full jalito and the meal with a half fry.

Charles Freund

have stopped at this DQ several times in the last year. up to now it's always been OK. Today stopped for a take out order, had slow service, received wrong item, chicken finger baskets had no gravy and half normal amount of fries. will have to seriously consider if we will stop there again

Dustin Allen

This Dairy Queen is straight out of a sitcom — except it wasn’t funny when it was my order. I asked for a Reese’s Blizzard and an Oreo Blizzard. They said, “Say less,” and gave me two mystery mashups that tasted like confusion. Apparently, they were out of large cups too, because why wouldn’t they be? The line was so long people were literally giving up and leaving — smart move, honestly. No manager in sight, just two teenage boys holding the fort like it was the Alamo. Bless their hearts, but maybe someone over 17 should be running the show next time. Total chaos, zero quality control, 10/10 entertainment if you like watching things fall apart

melanie Vranovsky (Mel)

Service took a very long time. 😠😒🙄 There were customers going behind the counter. 🤔🧐🤨 Or they were employees that were not on the clock. 😮‍💨🤨🙄 Dairy Queen was not of the recommended food quality. 👎😬🤢 the drinks were very gross in watered down or over syruped. 🤮🤢🥴 it also looked like it was under construction and not open.🚧🏗️😔

Bethany Paige

Disappointed that I’m even having to leave this negative review but it’s necessary. We come here once a week and have never had an issue until today. For starters we were the only ones in the drive thru and still had to get someone’s attention through the intercom. We then had to repeat our simple order(small vanilla cone and French silk pie blizzard) several times before being told they didn’t have the ingredients for the blizzard so we ordered a different blizzard. We get to the window and the girl working seemed rushed and annoyed. We were given the blizzard but no cone. She quickly made a cone and once again basically rushed us out. We weren’t charged for the cone and our blizzard was wrong. Not sure who was working but it was a terrible and frustrating experience. Won’t be going back for awhile. Do better.

Minor Threads

There is no reason a fast food place should only have one person working. Not only is it a bad experience for the customers, its dangerous for the employee. Do better.

Brittany Cundiff

Very dirty and service is terrible. Trash everywhere. Girls behind the counter taking selfies and brushing hair. Would not not take our order and were arguing who was gonna take the order