rehman diwan

This ihop has been great every time I dine in , I have been a customer for years , but after today, with the way I was treated by the staff member attending to the take out order and the most of all rude manager. I simply put a memo, to add chocolate chips on my buttermilk pancakes, because the seperate option for it wasn’t showing at the time. I come in and I get hounded you can’t add the extra topping like that. I apologized and explained option was showing at the time. She proceeded to call the manager, which then didn’t even start with good morning or nothing, then proceeded to look at receipt and said with an a bark of a attitude, you want chocolate chips on pancakes you gotta pay for them . I said I had no issue paying, wasn’t done on purpose either which I explained to the staff member prior. Felt a little disrespected. Then proceeds to look at my 2nd order. Oh you can’t get salsa and sour cream on side. It’s extra. I’m like it comes in the order. With an attitude again proceeded to say gotta pay for that. Can’t take it. Acting as if I’m stealing the order or something. Mind you I have been going to this specific ihop since I was 10 years old. Staff members and manager need to be taught some manners. Not come up to the customer, like with anger . Would not recommend this place to anyone .

Dennis Fazzio

I just want to say my problem with this place is not with the staff or the food which were great but with the condition of the restaurant. This place is not in the best condition and i'd swear it has not been updated since the last time I was there back in 2019 even then it was not so great. So I do believe the pictures of the worn out floor, stained ceiling tiles do speak for themselves.

Faryal Ali

We ordered one cup of coffee and asked for an extra paper cup but they refused saying we charge by cups then they charged us twice for the coffee. Manager was extremely rude and said because you shared the cup we are charging you two coffees. That never makes any sense. Extremely disappointed And coffee tasted disgusting

Steven Cheung (W)

Called an order in for pickup. Manager was rude and refused to accept a Visa debit gift card for payment - he did not even try, and insisted that they do not accept these types of cards, citing that the system will not accept it. I use these everywhere else with no issues. As a business owner myself, this makes absolutely no sense unless the only concern is chargebacks, which can be mitigated by taking down a driver license and ID number, which I have done in the past. Will be writing a letter to corporate and Advising the franchise owner as time allows. This manager needs retraining..

I S

Horrible,just ordered two pancake combos food took longer than expected and when it arrived both orders were burnt!! No syrup butter or napkins. I tried calling 5x and they purposely didn’t answer. Worst part is uber takes forever to refund your money bc they have to do an investigation.

felix lee

Super disappointing experience. The server was rude and didn’t even greet us when we came in. They sat us at a very hot spot even if there were other seats available. Worst part, the pancake they served us looked reused, which is really unacceptable. Definitely not the service or quality I was expecting from IHOP.

Ebrar Cakmak

I was out with my friends and the French toast was looking fine from the outside but the inside was raw. The water tastes like sink water and the chicken and waffles were good but one of the chicken strip was slightly raw and I recommend to go to another IHOP.

zubair ali

Our family is dining into so many IHOP in so many different locations, and this location experience is not worth it it's a very unhappy and unfortunate bad experience, which i think is not the IHOP standards We order strawberry shake which server bing less because they run out of sice cream also the tea pot is dirty and empty We also ordered some ramadan deals As well they run out We order qasadia, which tastes not close to qasida as well on orderded chicken tender, which with mozzarella and onions fried i overcooked and dry I don't understand why the quality goes so worst No one welcomed us in-store as well after we inside the sitting area they told us please we choose where we like to sit Any way not recommended i travel from Brooklyn and have some work there and we stop there which is mistake

+6

A K

Pathetic take out service. I went there today after ordering some pancakes and a buttermilk biscuit for my kid. Found out the biscuit was missing. I called them. The guy was not even apologetic and sounded like it was my mistake. I had to go again to pick it up. I was stupid to not check the bag inside this time around too, trusted him and when I opened the bag at home, there was 2 piece of bread, unbaked and raw( pic attached). Don’t have patience to go again, hence putting it out here. Would try other IHOP in the area next time.

Quinn

Place was empty!!! Should’ve known better to still want eat here!!! If I can give no stars I would!!! Walked in and the look on this guy face is like why are u here!!! Bathroom is a miss thr floor is wet and full of oil the whole dining room!!! ask for table for 2 he said let me clean the table and he start to clean every table and have us wait as he does all of them and I ask u don’t have to clean all of them ??? and he said to me don’t u see me clean the tables!! Is the guy in the video I put up!!! His name is JEFFERY!!! The more I watch the video I made the more I believe this guy is on drugs!!! Don’t waste your time coming here head to westbury one which is 9 minutes away they are clean and great ppl!!!