Friendly staff and quick food services.

King was very friendly and professional at the window, props to him and everyone else!!

I'm never one to leave reviews but I went through the drive-thru recently and they forgot one of the sandwiches and as I was about to turn onto Plano Rd. and leave the plaza outright these crazy beautiful people sent someone to run to my car to give me the sandwich. That's completely insane, unnecessary, and awesome.

Hmmm ok visit the location forgot to include napkins in the fo bag through drive thru

Honestly every time I’ve come here through the drive through the staff have been always been very kind to me, I hope that Natalie gets a raise she is so compassionate

Yesterday I had the very best Whataburger I have ever eaten. It was exactly as I ordered it. Contents were fresh and flavorful. I have been eating Whataburgers since the franchises opened. Thank you for a wonderful experience

Went to another Whataburger up the road off of Plano rd and they gave we a cold coffee with a leaking cup. I didn’t notice til I was down the street. I stoped at this location and they were so kind and got me a fresh cup on the house! Would definitely return to this location since both are on my way to school

Best service of any whataburger i have been to.

Mandy has extremely great customer service. That's why we liked it!!!

Fast food but so fast but always fresh. If u get a burger why not a whataburger? The food was fresh and the employees were attentive.

Before work tonight I stopped by. Clean restaurant, attentive and sociable employees. And just overall good experience. I commend Kevin and his team this evening. 🫡

Always EXCELLENT! Hot and made to order, fresh, correct, and in an understandable amount of time. Service is friendly.

We drove through and the food was good but they didn't put the ketchup in the bag lwe asked form

We stopped for a snack. Always clean. Staff is always friendly!

I got a reward for a free Patty Melt meal. Never had one. Wow! How delicious is that sandwich?! The sauce and onions were so yummy with the 2 patties… getting this one again! Thanks Whataburger!

Sweet n spicy bacon cheeseburger! 100% yumminess! Tastes great and presented well. Happy employees! Clean restaurant!

Kevin you're awesome 😎 once again in a week. Jack was the manager and my order was messed up. But he was very polite and Nice and apologized. Thank you Jack. Then went through the drive thru Sunday. And the young lady outside taking orders messed up and gave me all fries when I asked for onion rings on one order..but I called back and spoke to Kevin and he apologized and told me to come back and as always he would take care of me.. he's a keeper.good customer service is hard to find. Thank you Kevin for your service and kindness keep it up. You should be a GM SOON🙌💪

Definitely the cleanest and most efficient Whataburger location. The counter staff could handle multiple customers concurrently and accurately. Food quality better than other stores. Lots of parking in lot.

We went inside to eat this evening and have 3 very active kids. Maddison was our cashier, she was super patient and helpful with us all. She even directly let my 3 year old order and gave her all of her options for her kids meal! They brought all of our food directly to the table and provided all condiments/napkins. The food was hot and delicious. The service alone will keep bringing us back to this specific location!

I love whataburger and I feel like this location is the most calmest ever since i've started coming here

Stopped by and grabbed a pancake platter and breakfast platter. Didn't want the Mrs. cooking breakfast...of course had to get

King was very friendly and definitely should be rewarded for his hard work

Thank you so much! Best french fries, divine burger and - thank you for being smiley and welcoming!

Just got to Texas, and we were craving some whataburger. Phenomenal fast food experience. Joe took care of us, and let me tell you his attention to detail, his kindness and professionalism shows how proud, grateful and happy he is to be working here. It’s not often you find someone like him often. Even after we sat to enjoy our meal, he came by twice to check on us… go show Joe at this location in Richardson TX on Plano rd and belt line some love, man deserves a raise

Was cooler in the restaurant than I like but the food was amazing.

One of the best burgers franchise around and the staffs always gave great services . Always consistent.

App doesn't let you add triple cheese to double Whataburger.

Late night 🌙 😴 is alright when there's a Whataburger in site. A #5 🔥 or or Jr#7 will be on time either way when we get to Whataburger I know my family while be served goodness in this Orange & White Whataburger In house or Drive Thru Line!!!

This location is always great, they have it down to an art. Even with covid, they never skipped a beat.. they assessed it and quickly came up with a fix by opening more drive thru lanes and having more employees available to fulfill orders in a timely manner. With all this craziness, in the last year, they have yet to get our order incorrect. I applaud their attitude and commitment to their costumers during this crazy time. Any if they can do it during these times, that speaks volumes on how they run under normal conditions. A+ rating, I have and will continue to go back for a great, quick meal!! #WB4L 😉👍

Been coming here for years, best drive thru experience I’ve had in a hot minute. Everything I ordered was FRESH. Thanks to the staff.

Jeff was the one that assisted me today and he is one righteous dude. Totally love y’all’s burgers 🍔 and fries 🍟. Y’all also have the most bodacious milkshakes. Rock 🪨 On 🤘!!

+3

Paul Healey

The big plus was I asked the nice lady who brings condiments to the table if the had lemon juice packets - which I could see none on her tray. She asked “how many?” I said 3. She brought me four. It made their good tea that much better. And I needed all 4 packets.

Xochitl

I've never went in, but looks nice in there. Drive thru is fast and accurate. Food taste good.

Steven Brunson

Excellent Whataburger location. The crew each time has been friendly and fast preparing any meals I've ordered. I recommend them highly.

ken dy

OCTOBER 7, 2025 The Manager Arely C took my order. I had a Free Bacon Wrangler Double Burger with the purchase of a Medium Fries & Medium Drink through the app. Arely approved my request to substitute milk instead of the Md. Drink. No problem toasting the buns, and giving me additional Veggies (Lettuce, Tomatoes, Pickles, and Onions) on the side for no extra charge. Elijah brought me my food. Juan & Jerrol helped. Everything tasted fresh & was delicious. Good food + good people who work here + good customer service = 5⭐⭐⭐⭐⭐ Google Reviews! OCTOBER 23, 2025 UPDATE I had an email offer for a choice of FREE Onion Rings or French Fries. I had a problem importing it into the App. King H., who took my order, and the Manager Jack helped resolve that issue. I also ordered through the App a DMCH WB JR. Erik brought me my food, and Eliva checked to make sure everything was good. It was. Thank you all!

+14

Diane Crenshaw

Such nice people. My grandson dropped his shake and they not only replaced it but smiled thru the whole mishap. They made an embarrassing situation not so bad. Kudos to the assistant manager on Labor Day duty for his friendly and cheerful manner. Thanks for being a great team.

C Coontz

Not many chains, big or small are family run anymore. The burger was made fresh. The onion rings were hot and plentiful. I like that they bring napkins and condiments out to you. Would love one in Illinois!

Love our Whataburger!\nOf course we're still big fans of the jalapeño cheddar biscuit for breakfast, such a treat. We also like the patty melt and the buffalo chicken sandwich!\nUsually we order togo…

Love our whataburger!\nOf course we're still big fans of the jalapeño cheddar biscuit for breakfast, such a treat. We also like the patty melt and the buffalo chicken sandwich!\nUsually we …

Love our whataburger!\nOf course we're still big fans of the jalapeño cheddar biscuit for breakfast, such a treat. We also like the patty melt and the buffalo chicken sandwich!\nUsually we order to…

This was my first-ever visit to a whataburger, and it did not disappoint! :-)\n\nWhataburger is Texas's version of In-N-Out in California. Similar restaurant layouts, only a lot more bench & booth …

The Whataburger on Plano close to Belt Line is the one I go to all the time mainly for breakfast. Love their fast and tasty breakfast menu. chicken biscuit is delicious and my husband enjoys the br…

Usually pretty good. A bit bummed out on smaller than usual chicken strip portions though.

We (28 people) had to wait to get all our food; they tried their best with the drive-through customers.

Not bad just avoid ordering inside at night. They take care of the drive tru before the customers inside had to wait 25 minutes for tenders while the drive tru was cleared out. Only takes 6 minutes to cook tenders.

My Uber driver said I had to try this place while in Texas,so... It was a solid recommendation. Good greasy spoon burgers with better than average service.

This location is nice for their self-serve fountain station. Not recommended for a fast meal place! Takes 5-10 minutes to get your regular food

Best Burgerd. B3st ONION RINGS. NO COMPARISON.

The best Whataburger in the Richardson area. Judging based on breakfast but also regularly visited since the new one opened off of bush.

Lenard Morris

Always has some pretty good breakfast taquitos. The weight to get your food can be a little long, but the food is always hot.

Kristina Kersey (KK)

We live around the corner from this Whataburger, so it’s our go-to for a quick lunch. Today, I craved something specific: the Patty Melt Jr., a smaller, just-right version of the classic. It’s listed on the website, so I texted my sweet husband my order and off he went. Cue the comedy: three employees insisted the Patty Melt Jr. didn’t exist, even as my husband showed them the item on his phone. They tried to swap in a Whataburger Jr. instead (not the same thing, y’all). Thankfully, he checked the receipt before leaving and caught the mix-up. They remade the order, and justice.. and lunch, was served. The sandwich itself? Delicious. Exactly what I wanted: melty, savory, and not too heavy. But the journey to get it felt like a side quest in a fast-food RPG.

Nette Rab

My co-workers wanted to try this spot. I've been to other locations, so I was down to take them there. The restaurant is clean, and the service was quick. I shared a bacon burger with a co-worker, and it was good. The fries were hot. My other co-workers thought the burger was just ok. Overall, I'd still stop by here or other locations.

+1

One of the best burgers franchise around and the staffs always gave great services . Always consistent.

My co-workers wanted to try this spot. I've been to other locations, so I was down to take them there. \n\nThe restaurant is clean, and the service was quick. \n\nI shared a bacon burger with a co-…

The burger was good and the fries were not fresh. I will come back another day to try and see if I can get fresh fries.

We've gone to this location plenty of times and have almost always had an issue with our order. Either missing an item or an incorrect item. The food is always consistent with Whataburger flavors which is good! Except our latest experience trying the chili cheese fries-cold fries with a tiny amount of cheese and chili, burnt chili bits.

Food is good but the wait after order drive true a number 10 take long time ⌛️

For as much as you pay for fries, at least fill up the container. Disappointing.

Starting to go down. Messed up order again this morning.(drive through) Had to go back in and get it corrected. Then i noticed a phone on the serving line. See pic Dont have the receipt. She took it and did not put it back in the bag Sunday apx 8:40am. Food was still good.

The food is usually pretty good, though depending on your order if the wrong fry cook is working you can be disappointed. Customer service leaves a lot to be desired and as a result there are frequently employees on their phones watching videos without headphones, and dirty tables.

Ordered delivery & delivery place took hour 48 minutes to pick up. My bag was dropped off on sidewalk by street instead of being brought up to the house. Fries cold & no Whataburger hamburger in bag. Called Mgr & she was rude. Made complaint to headquarters & they didn't seem to care. Got refund on fries but they didn't do anything about burger. NEVER WILL DO DELIVERY OR ORDER FROM AGAIN!!!

Allen Adkins

What they say a jalapeño cheese burger looks like and what it really looks like. If I did not move the tomato’s you would not even know it had jalapeños

service was good. Food was fast inside was clean and very busy ordered online picked up to go. Everything was flawless unfortunately Whataburger has really cut down on the size of their meat paper …

Service was good. Food was fast inside was clean and very busy ordered online picked up to go. Everything was flawless unfortunately whataburger has really cut down on the size of their meat paper …

Service was good. Food was fast inside was clean and very busy ordered online picked up to go. Everything was flawless unfortunately Whataburger has really cut down on the size of their meat paper …

Just not what it used to be. 90% of the time: fries are soggy, chicken is cold and cooked and hr ago, burgers have too much ketchup/mustard and cold meat, etc. It is breakfast only for me

All my life I've gone to Whataburger, it's a Texas staple. And of all of them, this one in particular stands out. The abysmally long wait times are ridiculous. It's supposed to be FAST food, and you're known for burgers and fries. To me, that suggests that when I order a burger and fries, that I'll get it quickly. But every time, it's the same thing.

Let's be honest. Whataburger is great. Management in the evenings awful. The adult manager there, awful at her job. Since she's taken over (I noticed when ordering online the name changed on day when choosing the location) my prefer had been correct as often as it should be wrong. She's very complacent. As far as the entitled young lady (if you can even say that) that takes over for complacency at 6pm, she's even worse. As I don't even think she's out of highschool and her attitude reflects that of a person that lacks any definitive skills. It's unfortunate. When you purchase something you expect people to get out right at last a few times. Nope, that's an expectation you reserve for more intelligent people. I wish I didn't have to point this out. But putting things in a bag from a list someone writes down for you is probably the most basic of skills you could possess. That's wishful thinking here. The new 18 is definitely 26 (is they're lucky). No accountability. And yes I'm complaining about Whataburger. It took me almost a year to complain. I've simply had enough of people being this bad at their job for so long. Do better. It isn't hard.

Ate inside, the toast double cheeseburger was very salty. Don't have high blood pressure or sugar, but eating a burger like that will give it to the! Not hurting, no feelings. I took it home and trashed it. Someone is have on the salt or soduim

Whataburger no longer post, 100% pure beef, because it's not. Their burgers no longer smell like a Whataburger. Patty size has shrunk since new owners. This is my last meal, at a company that used to have WHATABURGER.. Sad Whataburger gone forever.

I ordered a number 2 and the gave me a burger with no meat. Trash! Ill never go to whataburger again

Made my order on line to pickup in store. Arrived found my drinks on the rack where they put the Togo orders. Waited a few minutes then went to counter to ask about my food and they told me that an uber driver has already picked the food up and taken it. I told them it was an online order to be picked up by me in store. The lady behind counter told me no it was an uber driver. I NEVER USE UBER OR AND OTHER DELIVERY SERVICE! They proceeded to ignore me. When I finally got someone’s attention I asked if they were going to remake my order. A different lady said yeah. She was short with me as if I was trying to pull a fast one on them or something.

They all seem pretty happy in there but they forgot my chicken honey butter biscuit sandwich. I can't even go back in the area for another two hours.. what a waste.

I ordered in the drive thru and the order taker was polite & quick to respond. There are two lanes, one for paying with cash and the other for paying with a card. I noticed that My burger was made incorrectly after I had driven off and was almost well into my drive home. I had to turn around to get this corrected and the order taker was still polite. After my burger was fixed, the person that handed it off to me asked me to check that the new burger had all of the correct ingredients that I wanted. Besides this, the food was fresh & hot! Update: 3/2/25: I had to drop stars for this visit. A customer walked in to pick up an online order for teas. He was served newly poured teas, but his online order was already waiting. The worker took those old teas and poured them back into the tea containers. DO NOT ORDER TEAS FROM THIS LOCATION because this may be the norm since she did it right in front of me as there was no care in the world.

Craig Chappell

I am astonished that half my online orders are wrong for someone in my family. Usually something is wrong or missing. Our order is correct, just not what is given to us is right.

Jenni Durbin

Ordered able whataburger special order fries onion rings gravy. Burger was single with NOTHING on it, fries cold, onion rings cold, no gravy. Called, gave name to mngr for replacement meal. Tried to obtain replacement meal and greeted via phone with disrespectful kid stating no. Won't go back. Worst whataburger ever. At 65 yrs old, I choose to go to an establishment where respect is a mainstay in their customer service

The last couple times I tried to complete the surveys it didn't work, no web address? After much time and incompetent staff, I found out that after many years of loyalty, the unethical Whataburger le…

The last couple times I tried to complete the surveys it didn't work, no web address? After much time and incompetent staff, I found out that after many years of loyalty, the unethical Whataburger …

The employs will steal your change make sure count it. And if confronted they have an issue with. The manager Esme even tried to explain it as being short on change!

Incomplete orders , corporate sends "apoloogy" letters, I know it's fast food but can they try to take some pride?

Incomplete orders , corporate sends "apoloogy" letters, I know it's fast food but can they try to take some pride?

Raw chicken stops and cold fries. By the my spring was wrong. I just fired them and yelled at the GM which she did even care. \n\nHonest don't eat there. In and out is better anyway

raw chicken stops and cold fries. By the my spring was wrong. I just fired them and yelled at the GM which she did even care. \n\nHonest don't eat there. In and out is better anyway

Third strike and they are out.\nOrdered plain and dry - had everything on it.\nOrdered onion rings - got fries.\nOrdered coke zero - got coke.\nNo condiments, napkins or straw.\nREALLY????\n\nWhen …

Terribly slow. Not even busy. Been sitting here 20 minutes waiting for food to come to the table. Nearly every table is filthy. Trash on benches and floors. At least 6 employees sitting around doing NOTHING. Slowest employee ever running the register. This place used to be good, I just deleted my 5 star review from a couple years ago. I can't believe how terrible this place has become. Edit: never got food after 30 minutes. Asked for a refund. I asked manager for an explanation and all he did was shrug his shoulders and point to the cook area.

+1

Horrible customer service I ordered a burger with cheese which it didn't have. I went back through the drive through and was asked if I wanted the burger to be re-made or just the slice of cheese. I got to the window and was a handed a slice of cold cheese wrapped in a piece of paper. No apologies for the wrong order or anything. I actually gave the food back and requested a refund with still no apology from the manager. My family and I won't be going to this location again and I'll definitely make sure this is on my travel vlog for ALL of my viewers to see!!!!!!!!!!!

Flirting fiesta in the kitchen the mgr.is not funny just short and desperate for a date slow service and they got my order wrong Scraped it off in the parking lot and left

I love whataburger, but this is the WORST location in town. I hate what this place does to the whataburger name. If someone went to this location as their first whataburger experience, they would likely never return. They continually screw up my order here, and they can NOT get the double drive thru correct to save their lives! I included a picture of my latest experience in the right lane drive thru. Also, I reached out to the corporate office and was ignored.

Food was cold and hard. Terrible experience

Rude young Hispanic lady at the drive through. We only ordered fries and got them in 5 minutes and there were two cars parked in front of us (past the window) waiting on their food. We sat there for maybe 10-15 minutes and could not leave due to the cars in front of us. After waiting for 10 mins fine it take, politely asked the Hispanic girl at the window if she could ask the to move up a bit as we already for our food 10-15 minutes ago. She raised her voice and said “wait they are waiting on their food” and closed the window. Terrible customer service. I’ll never be back to this branch.

Honestly great burger but why is the whole cup just ice?!!

I went through the drive through and my order was wrong and it was overpriced. I ordered the number one with cheese. I was charged for a double with cheese. I asked if they had changed prices and the guy said no, when I got home, it's when I realized I paid for a double meat, double cheese burger that was not any good. It was awful. I will not be going back

If you go through the drive through you will get cold, hard, old food and 9 out of ten times it will not be the way you ordered it. We had to go in twice bc the line outside was too long and they STILL messed up the order from inside the store

I come this location for my breakfast 2 ,3 times a week every time great service warm welcome but today Manager joselyn has very bad so mean and rood no response busy talking to others employees in Spanish customers don't pay attention any customers next time if she is working I'm not place any order she needs to learn some manners how to talk and respect and quit talking in Spanish at front of customers I hope Whataburger teach her how to talk and respect.

I swear you people at this location can neve for the life of you get a dam burger made correctly every God dam tome literally every dam time its made wrong how hard is it to get a burger plain with cheese

Ordered large fries and were served burnt overcooked uneatable fries

What a mess that's second time in this store new manager joselyn busy on her phone can't said anything just said yes and taking my order and keep watching her phone it's take seven to eight minutes to take my order and no smile no thanks nothing I really disappointed 😞 she needs some customer service training and ovaid using phone at work bad service

Manager Jorge would not honor the coupon that was emailed to me for the: Free Chicken Sandwich with the purchase of a order of fries and drink. When I clicked on the link in the email it would show zero in the offers. So he acted like I had already used the offer some time before. Well this is the last straw with Chicago Burger for me. Since the sale of the chain it has only gone down hill. Also they need to STOP THE FALSE ADVERTISING IN THE WINDOWS. IT IS NOT FAMILY OWNED ANY LONGER. TAKE THE DARN SIGNS OUT OF THE WINDOWS.

Went there on 1/28/26 around 715pm ordered 2 #2s and 1 bubble meat burger and my drink cup had hair in it asked for cheese on 1 of the #2s and they gave me a slice of cheese over the counter which I payed for and then tried to keep my 76 cents..asked for the manager and he asked Why....no one came out...not good service will not return.......

I have been going to this Whataburger for about a year. Usually I get really great service with really great food, but tonight I was left with such a bad taste in my mouth not only from the food but from the employees. Now I am not writing this to harp on the underpaid and overworked employees, but the way I was talked to by a TEAM LEADER was shocking. It started when I tried to order my food, halfway through my first sentence this lady is yelling at me through the drive through yelling she cannot hear me. You either couldn't hear me because A) You are not listening. B) Your volume on your headset is low. C) You want to get in an argument with me. And as someone who worked for Whataburger and was a Team leader for 2+ years, I've learned when you're interacting with someone who just wants to argue and fight, just ignore them and that's what I did. I paid in cash they refused to give me a receipt and slammed the window on me. After checking my bag there were multiple items missing as well as a wrong flavored milkshake. Nonetheless I went back in and got it fixed, I know these reviews are maybe glanced at by the General Manager, but some serious auditing needs to be done for the night shift, I get it is a struggle to find people to work the 11pm-7am but this location has promoted someone to a leadership role and they can barley handle there own emotions. I do hope this review sparks some kind of change because I loved going here but after tonight, never again. Bad food, bad service, bad attitude. Do better.

Had a terrible experience lastnight gave me the wrong flavor of shake and wouldn't add chicken strips to my order

Neeve Dunn

1/27 at 9:30pm I went to the drive through and had to repeat my order 4 times because the ones working the drive through kept laughing screaming and playing. It got so bad I just waited for them to stop playing. Something told me to take my order somewhere else because I was worried it would be messed up and it was. We ordered 3 meals and all 3 were wrong. Even the burrito was rock hard. Im so irrated with wasting money because obviously the manager wasnt there.

Jer'keem Senegal

This Whataburger is full of young workers and they do not care how they make your food. Threw small portions on 1 spot of the burger. And did not have good customer service at all.

Juliet

I waited outside in the drive-thru for 20 minutes, and my food was never delivered. I went inside the restaurant to pick up my order, and they had already prepared it, but it was cold. I think they prepared it on time but didn't want to deliver it. I asked them to remake it, and then my order was incomplete; I was missing a side of fries. My food was finally delivered at 1:20 AM.

Kaitlin Navarro

I just called to let them know that whoever was taking orders messed mine up. They told me I had the wrong address. I used to work there so I know that I did in fact have the correct address. The manager Nadia ( couldn’t understand her that well so this is what I got from what she told me her name was) was rude. Her tone was very poor. She sounded annoyed with me. Definitely not going there again.

? Schmitt

Twice in a month they messed my simple order up and didn't give me a receipt so I can complain online. Since this place has gone to a different corporation it's just been downhill over the years.

Crystal Coats

Just got an order for drive three went to eat the burger and out cam the bug. Yes a bug I did not want to eat here again. On top of that they over charge you three time for something that you did not get. Watch your order and your food. I would say they need health department in here with that bug I. The food.

uyen ho

Today, I had the worst experience at this fast food place ever. The food was cold, the milkshake was horrible, and the french fries were really soggy. And don’t even get me started on the service. The cashier was rude and was arguing with me for no reason when I was trying to get my order. They didn’t greet us at all, they just asked us straight away what we wanted in a rude attitude.

D J

My sandwich was hard as a brick on the bottom. Same exact thing happened yesterday and I had to go back and the guy made me another one with a freshly made biscuit. This isn’t the first time this has happened. Why use old bread??? Whoever is preparing the food knows that it’s old. Just stop using it and throw it out and cook fresh bread daily. I don’t mind waiting but to be inconvenienced by having to turn around and go back really sucks. This is in no way a reflection of the customer service that’s always very good.