Mariana Venancio

It’s been a while since I’ve eaten at Panera Bread — the last time was at the Euless location. Today we decided to grab some lunch to go, but unfortunately, the experience was disappointing. The sandwich came out fine, but the French Dip didn’t come with the dip. We also ordered one small Mac & Cheese and a Broccoli Cheddar Soup, but instead received two Chicken Noodle Soups instead. I even noticed the lady checking the order at pickup, so I didn’t think to double-check myself — but when I got home, I was really disappointed to see multiple mistakes. Hopefully, they can pay more attention to to-go orders in the future.

Ms.

The baker's dozen that I ordered online was sold out when I got to the store. That was strike #1. Strike #2. The sandwich I ordered barely had meat on it. If I just wanted bread, I would have ordered a bagel just to eat. Strike #3 was the bagels in the baker's dozen were hard as rocks by the next day. They didn't place them in a plastic bag but basically threw them in their brown take out bag. So, not fresh initially. Yeah, I'll make my own bagels from now on. Especially at those prices and sloppy way of doing business.

Jeff D

This Panera Bread is awful! Customer service, quality, portion sizes, value and cleanliness are all severely lacking here. The place was barely busy when we arrived. I ordered via the kiosk where customizing is encouraged. The "Craft Beverages" all taste watered down, I opt for soda after three attempts. As I go to look for a table, I noticed the general cleanup isn't well maintained at this establishment. Trash on the floor and tables not cleared. Mind you the restaurant was at probably 20% capacity. We recieved our food in about 15 minutes but much of the customization was ignored. My wife's side salad was half the size of mine. My daughter recieved half a kids sandwich while my other child recieved a full one w/ side. I wouldn't recommend Panera Bread to anyone especially this location. The food is just above Subway but 30% higher cost. Also, if your BOH is going to say rude comments about guests and requests, you should go to a closed kitchen environment.

+5

Angelique Donnelly

I had not eaten at Panera in quite some time so my daughter and I decided to eat lunch at this location today. What a disappointment. I ordered the 2 half’s with soup and sandwich. First problem was my sandwich was wrong. I received a chicken salad instead of the caprese. I took it back to the counter and they did bring me the caprese but it was the saddest little sandwich, one skinny slice of mozzarella, 3 thin slices of tomato and 3 arugula leaves. Not enough to even cover the roll. Then my soup was not hot enough and I had to send it back for reheating. They did bring me another bowl of soup but it also was not hot, so whatever vessel they were keeping the soup in was not keeping the soup hot enough. Soup should be served steaming hot. My daughter did like her Mac and cheese and sandwich but for $33 for the two of us I won’t be going back.

Kat Davis

I ordered a Greek salad today at 8:30. It looked pretty meager, mostly iceberg lettuce and did not have any feta cheese and 3 total olives. Did not match the online picture. The food is usually pretty good but this was disappointing.

Amy Young

This location is very frustrating. There is rarely anyone manning the front in the mornings. When getting the sip club (the reason for continuing to go here), people give me attitude and act like I'm making their life miserable by asking for a cup. I show them my app every time but they still ask if I purchased the drink. The attitude shown to guests is my biggest frustration.

Yamileth Jasso

I drove up and was about to get off my car and i arrived at 9:44pm, so i had 16 mins left to make an order before closing. Then the lady walked towards the door laughing and locked it. And it wasnt even 10 yet. Then I park afar in parking lot and i hear some employee cussing and yelling towards me and my partner laughing and cussing being super unprofessional. Never again coming to this panera bread and being disrespected. I wish i could give this place a negative-5 star. Worst service ever. The lady description she had short black hair & race was black. I just do not tolerate that type of action.

taryn iden

This location has consistently provided poor service. Our food always looks like it went through a tornado before it got to us. Today I watched an employee answer a personal call while preparing food, never taking off or changing gloves when handling both the phone and food. Consistently slow even when mostly empty (3 other customers in the store). Too expensive for the quality provided.

Cameron Zedik

Finally after days of being sick my wife finally wanted something to eat so she decided on a grilled cheese. This is what I got. Nothing like it is on the website. Also how can you burn the cheese and not have the bread toasted ? It was awful. Thanks for waisting my money and time.

Sarah Hall

Food is ok - not great, hard bread, order is never correct - over priced $$$$ for substandard service and poorly prepared meals. Atmosphere is depressing…not clean….and employees seems miserable and very unhappy to be there…

Hailey Reville

Stood at the front counter to order for over 10 minutes. The manager walked by twice and didn’t offer to help, grab an employee or direct us to order or kiosk. Finally, guessed to order on the kiosk and then system had an error. Informed employee who looked disgusted she had to help. Given wrong drink sizes and sitting area looked as if it hadn’t been cleaned all day. Even if they were short staffed the amount of trash, dishes, and unclean items outweighed the busyness of the restaurant. Totally unacceptable and the manager should be embarrassed by how his store looks and employees work.

Paola Morataya

The food was horrible, I literally have a stomach ache already and I’m 6 months pregnant. I wanted “something healthy” a soup and salad. My salad had so much old greens I had to pick them out. I couldn’t continue eating. The bread was stale and my kids food was bad too. I spoke with the manager and we should’ve gotten a full refund. Instead she just refunded the half salad and my sons pizza that was dry and also bad. Never again, at least not that location. Just a Horrible experience