Traveling and went here to watch some football and grab some wings. Don't go here if you want good service. Terrible service. Waited what seemed like 45mins for my appetizer! Then I kept asking for…

Traveling and went here to watch some football and grab some wings. Don't go here if you want good service. Terrible service. Waited what seemed like 45mins for my appetizer! Then I kept asking f…

Traveling and went here to watch some football and grab some wings. Don't go here if you want good service. Terrible service. waited what seemed like 45mins for my appetizer! Then I kept asking for…

The kitchen can't get it right. Three items, one entirely wrong, one undercooked and one over cooked. Extra star because the staff was pleasant. But $50 for 2 beers and a meal needs a bare minimum …

Went and had a beer at 10:45. Bartender only came by once with 1:15 until closing time. \n\nFigured I'd give them one more chance. Order a to go burger and cheesecake. \n\nSomehow it takes 35 minut…

Clay Mason

sat at the bar, service was slow, food I had there was good. my to go order seems to be a little over done. or maybe burnt is a better word. should have looked before I left for Midland. I had 6 wings there, got one serving of blue cheese for the 6. ordered 20 wings to go, got 2 servings for the 20. an you have to ask for the specials, and I did not see any prices on the menu.

I arrived at the Abilene location with a sense of familiarity and quiet optimism, the kind that comes from years of loyalty dating back to the brand's earlier days in Florida. Unfortunately, what fol…

I’ve been to 33 different Hooters across the United States due to the nature of my work and a couple family friends that are in significant higher tier management in the company. The experience I had at the Abilene location was roughly the most unforgiving one I’ve had. In fact, it was the first Hooters I’ve been to where I sat at the bar for a considerable amount of time and actually had to approach a staff member and actually ask if I may order a drink and some food. It was as if I was invisible. There were only 3 other customers at the bar, and 1 in the general seating area- so not busy at all. The location didn’t close for another 3 hours. When the food arrived, I asked if I may have some ketchup, and the bottle I was given was empty, the fries were cold, I was never given the Dr. Pepper that came with the Mac-n-cheese side I ordered..and to top it off, the burger had 1 single pickle slice and 1 single lettuce slice- and that was the final slap in the face for me. I started sending some messages to said family friends and a college colleague and hopefully the circus of customer service at this location can get sorted out- best I can do beyond sending a review to the Hooters.lovesfeedback customer service link. To the servers credit, she was apologetic of the pickle issue (hence 2 star instead of 1). I didn’t bother her about the missing Dr. Pepper. There is an obvious lack of communication between management and employees here, or there’s not much emphasis on customer service and employee/customer relatability for this Hooters location. Apparently, the Abilene location is seeking a new general manager, which I confirmed when I looked at new job postings and the position was posted 4 days ago. Maybe that is the missing link, I don’t know what’s going on- but my goodness, something needs to be fixed here.

I did not receive all of our order. The breaded medium wings had to be taken back and the seasoning or sauce was still off. The buttery sauce that comes with the steamed shrimp order was not the original yummy mouth watering sauce. It was bland and didn’t do any justice with the shrimp combined. The tables were not cleaned thoroughly. The old fashioned tasted like whiskey, water and orange peel. And since when do we have to ask for a kids menu???! Also, how many times do I have to say I want a bottle, not a draft or tall. The waitress did not understand.

It's units like this that have caused Hooters to file bankruptcy. I came in on a Thursday night - waited 12 minutes before I finally got a menu - after asking for it. Just ridiculously bad service. And since when does EVERY single tv in the restaurant have to be on ONE channel. Not everybody likes the NBA. The food was good but I just wanted to get out of there.

Kelli Spurgeon Sikes

Ok I'm being generous to give a 2 star rating across the board. This establishment is lame, overpriced, and the he atmosphere sucks. Went with my son and grandson and to be honest we waited for a hostess to notice 5 people standing at the station to be seated on a Sunday evening about 7:30 and the place was not busy at all and the waitress we got acted like she was put out because we were there and then we ordered drinks and appetizers took forever to get drinks but they were good. As for the appetizers, the shrimp was good.. But the Lots of Tots was about 10 tater tots with cheese and bacon bits thrown haphazardly into a small bowl. So there were not LOTS of Tots. Grandson ordered snow crab and and it was awful, he ate it but I tasted it and found it to taste like nothing, absolutely nothing, bland and gross. My son ordered 50 wings to share at the table. We were told that we could only have 2 sauces on 50 wings although our purpose was to try several flavors . But we decided on 2 and went on with it. I ordered a chicken ceasar salad and it was nothingb to write home about at all. The wings came borderline under cooked and once again FLAVORLESS. HONESTLY the whole experience was a bust. There were NO HOOTERS at Hooters which disappointed my grandson and my son as well. And with no HOOTERS at Hooters you would think. There would be some personality or at least a smile, but there was none of that either. I forgot that they brought out plastic utensils as well because there were no clean forks in the place the get were kid sized and flimsy. It was an all around bsd experience and to top it off they added drinks to the check that weren't ours and wanted to argue about it. SAVE YOUR MONEY! It's not the experience you expect and the food and atmosphere do NOT make to where the food lacks

Brian

I can see why the franchise is struggling. The restaurant itself is in good shape. It had nice tables and such. Several of the TVs weren't working and half of them weren't playing sports or anything, but were on random soap opera channels, which makes no sense. The service was ok. Not great, just ok. The food was not good. The wings had no flavor. None. I got medium naked wings and they had zero heat or flavor. A buddy got medium original and they also sucked. Two others got various original wings in several different flavors and the only one with any flavor was the BBQ and it was ok at best. The fries were just mediocre. There's nothing special or good about it. If they can fix their menu and get good food back, it'll be a decent place. I just don't see that happening.

Brett Dobbs

This is not your daddy's Hooters. We've been to this restaurant about 6 times. We were served at the bar, like the other times. For some reason, it took us forever to be asked we wanted food. The food was fast food, at best. We ordered a bacon cheese burger and a buffalo chicken sandwich, both with fries. Both proteins were CLEARLY frozen. The chicken had no buffalo sauce, I don't care what the bartender said. They put what looked like cole slaw pudding as the condiment on his sandwich. My burger was frozen, so it was charred on the outside, barely cooked on the inside. It had no seasoning.The shredded cheese wasn't melted. There were no pickles on my burger and the fries had no seasoning. They did tell us that their menu had changed, but I wasn't prepared for the the service and food to have fallen so much, in a short time. Also, at least half the TV's were off and the rest were going out. In food service, no standards = no business, eventually. At least the beer was cold. But, Chili's also has cold beer. We won't go back.

trev hill

“Hooters makes you happy”? No Hooters brings me Great Depression. Used to be the best place in Abilene to get beers, wings, and watch sports. Every visit for the past two years or so have been awful, the food is always cold and gross, beers hit or miss, may be skunked, this is after giving them another try time and time again. If you like warm beer, cold food, broken a/c, and listening to Bon Jovi instead hearing the game you came to watch that may play on one of their working tv’s this is the place for you!

Joel

Welp we tried it again, maybe it was a bad night on a football night….nope still bad. Slow service, food came out sporadically, tots came about 15 minutes after we’ve done our main course. Waitress disappears for 10-15 minutes. Buffalo chicken sandwich came plain with no buffalo sauce. Bunch of the TVs are off, others have burn in. Some screens are glitching and freezing.

Ordered food to pick up . Kitchen closed doors locked. Processed my order charged me but no food. Kitchen staff had walked out . Wouldn't give refund or gift card or anything . Terrible management …

Ordered food to pick up . Kitchen closed doors locked. Processed my order charged me but no food. Kitchen staff had walked out . Wouldn't give refund or gift card or anything . Terrible managemen…

Ordered food to pick up . Kitchen closed doors locked. Processed my order charged me but no food. Kitchen staff had walked out . Wouldn't give refund or gift card or anything . Terrible management …

Horrible site. Horrible management. I wait for 3 hours for my food . And never served, when I ask for my food they bean rude with us

Horrible site. Horrible management. I wait for 3 hours for my food . And never served, when I ask for my food they bean rude with us

Absolutely horrible! Everything tasted as if it had been fried in last week's oil, extremely greasy food! We had fish, burgers, and wings, and the only thing that had ANY flavor was the sauce on th…

Second time we visited, one year apart. Worst experience ever, both times! This time our waitress left us and we never seen her again. All our food came out except my husband's wings, they didn't c…

OK FIRST OFF, waited 10 minutes to get seated. After that we waited an additional 10 more minutes just for our waiter to show up. Asked for unsweetened ice tea and ended up with sweet tea. We soo…

Disgusting. Floppy raw chicken. Flavorless Mozzarella sticks. Even ranch dressing lacked flavor. How the heck is this place still open? GROSSSS. Have not walked out of a restaurant before, but I …

Well where to start... got here and all beers seemed to be out or to foamy.. finally figured out a beer, then ordered food. Finished my beer and couldn't find out waitress to ask for another.. …

Long day of driving and decided to kick back and get takeout from the Hooters across from our hotel. Got there and waited about 5 minutes for our food. Quick 2 minute walk across the street. Wings we…

Long day of driving and decided to kick back and get takeout from the Hooters across from our hotel. Got there and waited about 5 minutes for our food. Quick 2 minute walk across the street. Wings …

Long day of driving and decided to kick back and get takeout from the Hooters across from our hotel. Got there and waited about 5 minutes for our food. Quick 2 minute walk across the street. Wings …

Hooter’s Was terrible! We the 5 went at about 10:15 Our table did not come with a waitress until 20 minutes later. Took our drink order and I should have gotten them myself. Food order was taken, three chicken with Parmesan cheese, one plain and one with Tia flavored wings. One Salad was order with oil and vinegar but came out with ranch. Husband was lucky he got the grilled cheese sandwich. It took a total of 15 minutes to get all plates on table. Luckily I was so pissed I didn’t eat mine. 2 of 5 people had massive diarrhea eating the boneless wings, during the backlash this morning. First Time , Last Time At Hooter’s! Don’t waist your money! By the way , a person who had Gotten off from Kitchen sat at the Bar in a blue shirt vaping away. I almost pulled my cigarette out to see who would get in trouble first! Worst experience in Abilene so far!!

Worst experience ever, the bartender was focused on her friends, clearly having relationships with everyone. Other servers were not engaging with anyone. Had to grab my own menu for food. Observed several workers "vaping' in the restaurant. Would not recommend, where is the management? Kegs where out, service was trash. I will never come back.

Gary Fulton

Everything was great about our experience except the food. Apparently the recipe that the wings are tossed has been changed. I ordered the original hot and my wife had the garlic parm. Neither of them had any flavor. I even asked if the wings had been tossed at all since the only flavor was butter and there was no sauce in the bottom of the basket. Note, Hooters has been my favorite wing place for almost 30 years so I am VERY familiar with how these are supposed to taste and look. I was informed that that restaurant had been purchased by a group out of Chicago and they changed the recipe. Needless to say, we will not be back to this store if this is the quality of food that they serve now. There is another wing establishment just up the road and they still have a very good flavor of wings. This is quite sad for me personally but I'm not going to be giving my hard earned money to a company that can't deliver a good product. DON'T CHICAGO MY TEXAS HOOTERS!!!!!!!!!

mike peters

Lol, I would not recommend this place for anybody. I struggled to get someone to take my order. Most of the servants were standing around talking and looking at their phones. One was talking about her breast pumps that she was walking around using. Another waitress for just sitting at a table with her boyfriend. When I got my food it was lukewarm and it did not taste very good. I would definitely recommend going somewhere else for chicken wings and good service

Shannon L.

Went in around 7pm on Saturday evening. I sat at the bar though the place was not at all busy. Asked if they could check if a certain game was available to watch that started at 8pm. Ordered a couple of tall beers while waiting and ordered food at around 7:30 (10 wings and fries). 8pm rolls around and no one had checked to see if the game I wanted to watch was available. Reminded the bartender and told her it was on an ESPN package channel. Was told not sure if they have ESPN though the college basketball game that was on virtually every TV in the place was on ESPN (UK vs Indiana). Same game on every screen except 1 other screen and 1 screen with "The Matrix". Not much of a sports bar with only 1 option of sports to watch. Food was subpar. Wings tasted ok but not much better than frozen wings from the grocery store and were very small. Fries were cold when brought out to me and seemed like they were the crumbs left when the bag is almost empty. Not 1 decent sized fry in the basket, they were curly fries I think but it was hard to tell since they were all less than 1 1/2" in length (basically crumbs). Not hard to understand why the place wasn't crowded. Really got the vibe they didn't want to be there. Asking for a specific game to be put on felt like I was asking for them to loan me money. No one there really wanted to be bothered. Wish there was a Twin Peaks in town, far better wings and they'll actually put your game on. Won't waste my money there again.

Donavan Jones

Stood at door for 5 minutes and never got seated. Attempted to call to be seated but none answered the phone. It was 1pm and about 20 customers. Saw 1 waitress at bar. Finally left.

Victoria Coon

Waited at door for 5 minutes and no one came to seat us. Only saw one girl at the bar. Attempted to call to ask if we could be seated and no one answered the phones. It was 1pm and there were only about 20 customers in restaurant. Finally just walked out.

debbie criner

Went there a week ago, paid for meal with my debit card, paid the server $20 cash. The server said she was unable to print a receipt for me. When the charge on my debit card went thru my bank…….it was for $30 MORE than it should have been!! I’ve called the manager who told me I have to email corporate, haven’t heard a word back from them yet. MAKE SURE YOU GET A RECEIPT AND LOOK AT IT CAREFULLY! I had even marked out the tip section when I signed for my card!

Mitchell Vernon

The Spicy Garlic sauce is the only thing that brought me into hooters. They got rid of it! Tried the new sauces and they weren't a hit for me. Bringing back spicy garlic takes this review down...

Jeremy Patterson

Very bad if you get a to go order check it before you leave one order half the wings wasn't cooked all the way the the other was burnt and the extra cup of ranch i paid for wasn't in the bag first time at this location and probably the last unless I have time to go and sit there to eat. And lesson learned don't tip when you get to go orders

Shane Larsen

The inability to watch sports or any cfb game today was really a let down. A long wait for service, not the waitress’s fault, but seriously understaffed for a Saturday. And its the 3rd time that the daytona wings have severely disappointed.

william Mozingo

Waited 10 minutes to be seated. Waited 10 minutes to order a drink. Waited another 10 minutes before I flagged down a different waitress to actually get the drink. Buffalo shrimp came out cold. Never got a chance to order another drink. Was there around an hour.