Dunkin'

Lilly Harvey

Never made a bad review. However every time at this location it’s either a long wait for a single coffee or my coffee tastes disgusting. This last time the three girls working were more interested in talking to each other and messing around than actually working. The service sucked.

Edmund Beese

This is definitely the worst dunkin I’ve ever been to. It’s always a wait, even if you order ahead for pickup. No matter what, you’re going to be sitting for at least 10 mins every time. They are the slowest workers I’ve ever seen in my life. On top of that, I come here because it’s the only “coffee shop” between me and my work place. So it’s out of necessity that I go here. Yet every time I go, my order is never correct. They regularly make my coffee wrong either without the cream, without the flavor, or with coffee that tastes so bad I wonder how long it’s been sitting in there. If I had another option that would make it so I don’t have to go here, I would. But it’s either this or McDonald’s and I’m certainly not going there. The staff here also don’t offer any condolences for how long it takes and don’t care if the beverage is made wrong. If you want it fixed or want a refund, your only option is to call corporate and waste time sitting on the phone with them. This is the most poorly wrong, poorly staffed, poorly maintained Dunkin I have ever seen in my life.

Lawrence “Lare”

This poor place! Where to start? According to the employees, some still there and some that left, this place is very poorly managed. Whomever is supposed to bake the donuts can't be bothered to show up more often than not. Today there were no donuts! Not a few! None! At a donut shop! Most of the time this place is under staffed so I feel bad for the working conditions of the people that have to work there. A lot of time they are so short manned, they have to lock the doors so they don't get swamped. Whomever runs this place, it's time to pull your head out!

Denise Towles

It’s honestly frustrating. We clearly order one drink with a French vanilla shot and one with a French vanilla swirl, both medium with cream and sugar, and they still mess it up every time. It feels like they stop listening as soon as they hear the word “swirl.” ITS NOT THAT HARD TO LISTEN.

NoahAbbott 3

Foods decent but I wouldn’t recommend going there when you are hungry due to the 5 hour wait you have to sit through even with just 2 cars ahead of you. It blows my mind that an establishment can even afford to stay open when they can only process 1 order every 30 minutes and even after that they still manage to not get crucial details right. Wouldn’t recommend spending money let alone wasting your time to go here. Better off going and foraging for your own breakfast in the woods.

Erica Heider

Worst Dunkin to ever go to . You expect a quick service .. skip this place . You’ll sit in line for 25 mins trying to get a coffee . While they take 5/10 mins in between orders . Doesn’t matter what time you go .. if you walk in or hit the drive thru

Kelsey Pitts

The only reason for 2 stars for food is because most of it is frozen and hard to screw up but 9x out of ten they will! Worst service ever, every time Ive gone. (I tried to go at different times to see if service would improve, nope!) The slowest Ive seen people move. And as the name implies, Dunkin “Donuts,” they should have donuts, right?? Ha! Think again!

Steven Doe

Service remains horrible here. It's poorly run and likely understaffed. Staff in general seems stressed a lot. Often out of common donuts early in morning. I wouldn't even stop here but wife and daughter like the coffee. ON several occasions mobile order placed, arrive in store for designated time and wait another 20min. Don't even think about drive thru, always rapped around building. If you are in line its 20-30min to get drink. Double drive thru would be ideal. Its too bad, this is a great location. I'm sure it makes money but with good service could make double. . I worked in food service mgt for 7 years. Service is everything. A rival coffee shop here near here with good service would make a killing.

David Stenberg

Hands down, this is the worst Dunkin' Donuts in the world. But it's the only drive through coffee shop in town. If you're looking for a place to open a small/mid revenue espresso stop, etc. - open it across the street from this nightmare, and you will do well.

Tiffany Ritz

Out of location convenience to school drop offs, I have attempted to stop here a handful of times for donuts between 7and 720 am and 245 to 3 pm they don’t have basic donuts available. Do yourself a favor and drive to Washington street and skip this store.

Samantha Rounds

As a local resident of Adams, it’s disappointing to say that the only coffee shop in town, Dunkin’ Donuts, consistently fails to meet even the most basic standards of service and product quality. The environment there is highly unprofessional, and the leadership—or lack thereof—starts at the top. The manager shows no sense of accountability, either for her team or herself. Everything seems to be treated like a joke, with no regard for customer satisfaction or consistency. Just this morning, while the manager was on duty, I was handed a $7 large caramel iced latte that wasn’t even stirred. This is not an isolated incident, but rather a pattern of carelessness and poor service that has been going on for far too long. It’s unfortunate that as a local, I feel forced to drive all the way to the Dunkin’ on Washington Street just to get a coffee that’s made properly. Until there’s a serious change in leadership and culture at the Adams location, I don’t expect anything to improve. The service and product quality coming out of that window are simply unacceptable.

Zach Hall

Im a local. I’ve been going to this location for years multiple times a week. I stopped going probably 9-10 months ago because the service had gotten so bad. Somedays they had no donuts. Your Dunkin’ Donuts how do you not have any donuts. This wasn’t like something was broken it would be random. The manager was extremely rude when you would mobile order something and refuse to give you your money back and say to contact Dunkin through the app. Well I tried to give them a chance again hoping they had fixed there issues. Nope not even a little. Terrible, slow service. I can go to Dunkin on Washington St in Watertown during rush hour. With the line out of the drive way. You could be the last person in that line and still get your order before the first person in line in Adams. I even contacted Dunkin corporate 9 months ago and they said they were aware of the issue and working on fixing it. At this point they should close this location as it is hurting their brand.

Sabrina Christensen

So normally the afternoon crew is on top of everything but I am so sick of the morning staff. I put in a mobile order 20 minutes ahead because it’s never done with a 10 minute notice at 530am. But I put the order in extra early. I drove all the way to work, half an hour away. And I am now finding that the sausage, egg, and cheese breakfast sandwich is literally just a burnt plain bagel. I am so sick of the morning staff either taking way too long to make my order when I am the only order. And I am sick of the morning staff constantly messing up my order.