This was the worst service I have ever experienced. The workers were not competent and lacked care. I had a simple order and it took 10 min for them to understand how their own app works. Then afte…

I came to this location at 6:00 am this morning, I ask for a egg McMuffin no ham. Egg well done. Once I received my order my food was cold they still added the ham on sandwich which I'm allergic to…

Horrible management. Got my order wrong and argued with me when I told him from all the way behind in the kitchen. The girl taking the money was her first day. He told her to tell me to go around a…

I went to this location order a quarter pounder with cheese meal, they bring me out a Big Mac meal after making me wait I told them to keep my money and left it made them happy

I went to this location order a quarter pounder with cheese meal, they bring me out a Big Mac meal after making me wait I told them to keep my money and left it made them happy

Unorganized store nobody knows what's going on one small order takes forever to get once you get it it's the wrong item should've asked for my money back and just went somewhere else will never go …

I ordered a 10-pc McNugget meal with barbecue sauce, a sprite, and unsalted fries through Door Dash (yes, I was feeling lazy tonight). Unfortunately, I wasn't provided the bbq sauce I ordered, …

So hate doing Delivery late night and getting any McDonald's delivery. Why don't they ever staff the late night to accommodate the traffic. This location is no different.

Absolute HORRIBLE drive-thru wait time for this location. For a late Wednesday night at 11pm. \n\nMust've been 30 minutes+ of just sitting in that line. Inching by little... by little... for a si…

Ordered the new Smokey BLT. I was parked. Was not informed for how long I would be parked for or as to why I was being being parked. Waited about 10 min only to receive lukewarm fries!!! The smokey blt qtr pounder I ordered was not a qtr pounder pattie at all. It was smashed and burnt!!!! I was a GM at McDonald's for 12 years so I am fully aware what a qtr pattie is supposed to look like. What a waste of money!!! I will never visit this location again. McDonald's has definitely gone downhill!!! Straight trash now. No matter where you go.

This particular McDonald's is extremely inconsistent with the food and service. Today the service was fine but the food was far from that. The apple pie I bought was from yesterday at least. It was stone cold when I got it and the burritos weren't hot at all. I live right behind this McDonald's so it doesn't take but a couple of minutes to walk back home. The food wouldn't have gotten cold that soon. When I looked at the pie, the box didn't even have a date or a time on it. It was very dry and not edible. I spend too much money there for this kind of inconsistency

Kevin Chatman

Nastiest fries I’ve ever received from a McDonald just burnt n dry not golden at all

Skylar Jones

Asked for hot fries. They dropped the old fries in the greaser to make them hot. Flimsy old fries. Go to the one off Preston and McCallum Blvd.! Those fries are on point!

Domonique

Literally the worst one in the area. I asked for a spicy mac chicken extra Mayo add tomato. I got a regular mcChicken no Mayo no lettuce and no tomato. This is the third time they have gotten this wrong but it’s my fault for not checking. Mind you. The ticket say EXACTLY what I asked for. I get off work and I’m so drained I keep forgetting to check. All in all HOLD UP THE THE LIBE AND CHECK YOUR FOOD BEFORE YOU PULL OFF BECAUSE THEM PEOPLE IN THE KITCHEN DO NOT CARE!

Darius Taylor

I’m not sure what the heck is going on, but I can be sure I won’t be coming back to any McDonalds unless I’m starving with no other options. The quality of food and service are just too much for the high price. I ordered via the app at a 24hr McDonald and when I arrive in 30 degree weather I am told they are closed and that I have to come back in 15 mins. I ask can they just make my order since I already paid via mobile app and they repeated they are closed. Like a fool, I wait for my food for 15 and another 5 when i get in line. I ask for a manager and the guy never comes back. There is literally no one else in line at 4:19 in the morning. It’s McDonald’s, I get it. But don’t treat me like a fine dining establishment with the quality and level of service

yuba regmi

Very unprofessional. I bought sandwiches which is not fully cooked. I came to complain and they took it. But they didn’t say anything whether I have to wait or not. Service is not good.

Khríssy Nòrvèll

On NOV,29,2025 i waited 10 mins just for someone to take my order when i see 2 employees putting up a Christmas tree no one said hello how are you doing ,Do you need help or give us a min. I look over there to see them look at me and laugh 100% unprofessional, I should not have to be treated like this or wait that long just to get my food and I know another man behind me sat there and waited as well want to the kiosk and while I’m still typing this still waiting for his food that’s 20 minutes later ridiculous…..!!!!!

Shan Cooper

I went through the drive through, the cashier was very rude, I had to knock on the windows to get ketchup. Once I got my lunch it had onions on it after I told her twice that I didn't want them. I should have look at other reviews before I went.

Ty

Don't come here if you are doing the Monopoly promo. I ordered a Big Mac, Large Drink, Large Fries. The big mac box and drink don't have the sticker and the fries I was given were medium and also don't have the sticker.

mallory walker

They don't honor current promotions in drive thru, which makes no sense. I have never heard of having to go inside to get a deal that is being advertised, but they would not honor despite it being advertised on the menu board.

Kim Bruce

I was going to get a happy meal for my grandson and let him enjoy the playground. There were teenagers shouting vulgar obscenities at each other repeatedly. I did not see an adult so I went to the counter and asked for the manager. He told me he would take care of it. I left. I will be more careful next time.

Nobodys Home

They didn’t get my order correct! Even after explaining in detail twice, just to make sure she had it! It was the dark skin chick with the short dreads! Very rude and unaware of customer service maybe she should be a cook get her out of the window!

S G

I purchased four chicken wraps and three of them were raw and I only found out when I went home because of work. I was unable to come back until the next day and I did not want to bring half eaten spit out food. The guy at the counter said don’t worry about it. We’ll fix it and then I was stored to go drive to the front which I did and then I’m told by the manager no I also he said he will fix it. We will not fix it. I will have to pay and that it was my mistake.

Juliette Turnbull

Went to o McDonald in Addison and CSR did not know how to operate the headset properly, I was trying to order my food in English and she most not have heard me, but I could of hear how she told a coworker in Spanish that “ esta esta dormida no se le entiende nada” translation “ this one is sleep, can’t understand anything” the tone of voice was condescending and rude, given that I myself do costumer service, n worked at McDonald’s previously the headset can be turned off n policy is that u dnt make any comments or personal opinion over the headset, n to leave it on for the costumer to hear because u believe i dnt understand the language is very disrespectful. Alice/Alicia morning manager of McDonald’s on August 27th around 6:06am, you are rude, learn to use the equipment and please stop making comments about ur clients, it leaves a bad taste. Ps. Definitely won’t be ordering from that location again. To the general managers & Owners, I know nothing will come of these but I hope that you see how negative all of the reviews are for this location and do something about your costumer service.

Edison Tai

Here WAS one of my favorite place to go, until they move drink machines behine the front desk. I wait 10 mins to refill my drink because a lot of customers waiting for thier meals, who care about if your drink got refill? Give me self refill drink machines back, and check how many customers you loss

Kendra Brooks

I asked for well done fries it came out just the normal time

Milli Osemele

Originally left this review on 5/9/2023: Is this a joke? A Big Mac with no sauce? 100% completely dry. Can’t even eat it. Now I remember why I stopped going to McDonald’s years ago and why I don’t eat fast food anymore. Terrible waste of money, for disgusting artery-clogging food that is sloppily made to top it off. Lesson learned. Never coming here again.

+1