Ibraheem escape

lady doing the window was so rude talking very fast the first time i asked to repeat my order she told me to turn off my wipers very randomly like ok... then when i tried again to repeat the order she walked away

Ronald Menjivar

I went to buy a bagel today and the store manager took my order but never processed and when I asked her after 10 minutes her answer in a rude way was 2 minutes and walked away and I waited for 10 more minutes until a young man that was making the food approached to me and asked me for my order because I was the only one at the store and he noticed the manager never placed it and the Manager went ballistic to this young man and the other lady making the food while she was doing nothing, she start talking nasty to the employees that helped me and did her job her attitude was disgusting and beyond disrespectful to the people who helped me and took care of me, definitely not professional at all and not a place I will recommend to someone and the place wasn’t busy at all so no explanation or an apology for her lack of care. I feel bad for the lady and the young man who has to deal with her disrespect, don’t do that in front of customers!

Cindy Lee

If I could give this place a zero or negative star, I would as this location doesn’t even deserve a single star. This is the worst location ever and we are disappointed every single time we visit. Today we went to pick up our online order and they refused to give us the order as placed. They put random bagels in our order and then refused to slice our bagels (which we had requested through our online order and repeated in person at the store). They claimed the slicer was broken as they were using it right in front of me. This location should be inspected for proper management and customer service. Truly an unacceptable experience every visit.

Jean Hong

I was going to buy bagels at Costco, but my friend told me Einstein bagel has back to school promotion going on, so decided to buy there. I ordered online and picked up at the store, but when I arrived, even though an employee was right there, they were just busy doing cleaning and stuff. When finally a lady passed my order to me, the paper bag was not well closed. When I arrived home, I opened and found out bakers dozen has 12 bagels? And shmears were in the same bag even with the receipts. I checked to cut the bagels but they didn't cut either. Elementary kid could've done better than this. I'm not going to this location again. Are they under new management or something? They used to be better than this.

Joan Hart

I got coffee and a toasted bagel through the drive-thru.I forgot to ask for cream in my coffee (they didn't ask if I wanted cream either). So I ask at the window and they couldn't help me although I tried to take the top off the coffee and it really burned me. Stupidly hot coffee!!!! I went to the parking lot, parked the car poured out some of the coffee and added ice and it was still too hot!!! The place was not busy and they were acting as though they had a hundred people waiting. Or they really just wanted to ignore me? Not a welcoming place. Go to a different coffee place. This one is not a good experience.

Anna Munden

Sarah/Nabiha was so incredibly rude taking our order. Would cut us off and just yell “HELLO” over and over until we stopped talking instead of just waiting to let us know she had another question. Then once that was passed she said “anything else” after every single sentence without even waiting a beat. Once that was finished she said what we assume was pull up but we couldn’t hear her so we tried clarifying and had to yell “sorry what’d you say” maybe 3 times into the speaker and was just promptly ignored. Horrendous service and almost considered asking for a refund and going somewhere else. She needs to learn basic manners.

Aly

They don’t have a good system to push out orders even when they first open and it’s not busy yet. Huge lack of common sense and customer service. Drive thru was down. The person who seemed to be the manager was just walking around acting as if they were helping the crew. Staff was extremely rude. I had one bagel order and it was put in the system wrong and neglected to be pushed out to me after waiting over 15 mins even after waiting in a drive thru that wasn’t working. WOW. 30 mins later my bagel was still made wrong so I went back for a refund and no bagel. We love Einstein but this location was awful, no manager on staff. Terrible experience honestly.

Edith Hernandez

Drive-Thru Experience: Every time I return, I find more reasons not to come back. Thankfully, the girl who took my order was nice, but they really lack good customer service. The last time I visited, my coffee was made incorrectly, and the woman working there argued with me about it. I decided to just leave without further confrontation. Today, I made sure that my coffee was correct. They messed it up the first time, but the girl apologized and fixed it. Unfortunately, the quality of the food has declined; it’s often cold, and they take a long time to serve it. The girl did forget to hand my card back to me, which added to my annoyance. I just wish they would swipe the card right in front of the customer and return it immediately.

Daenna Martinez

Walked in at 1pm, place closes at 3pm. The lady said several times in Spanish, "ya vamos a cerrar", madam thats in 2 hours. Ordered the most simple thing, and it was wrong. Went and asked for it to be corrected, and got a cold bagel with a lump of cream cheese. Coffee was cold. Service was awful!

Tarun Bansal

Poor service and attitude from the server! I totally don't get it, why on earth people in hospitality business have poor service attitude We ordered 10 bagel sandwiches here, most of them were overloaded with salt. Coffee served in cardboard cups,

Jeremey H

There were a couple people eating in the dining room. I left out to my car and came back in and it seemed like every customer is now behind the counter in the kitchen area. I say customers because they had no uniform, ID tag, apron nothing. Even behind the counter they where just on their phones and only one lady was actually working. Seemed very unprofessional. Food was ehhh they didn't call out for my drink and left it half melting until we got up and had to ask for it. Overall Hard Pass

Hoorain Lakhani

the manager calls this “double toasted.” more like double burnt. she’s rude, does not have any experience with customer service & everything seems to always be sold out at this location. worst experience i’ve ever had. save your time & go to the donut place next door - nicer people & better quality food.