Just went to this Wendy's tonight around 7:40 pm, and was truly amazed by the unconcern of the service representative. This the Wendy's off of Heckscher Drive by the Dames Point Bridge. I ordered t…

The young man at the counter was very nice. The bathroom had a huge disabled person stall with a sink within. The bathroom needed some attention. The fries were old and cold.

Pulled up to the drive thru and was greeted with a literal grunt of acknowledgement by the employee. No hello, no “what can I get you?” I thought he turned on his mic by accident. Told him I was ready whenever he was and he sounded very condescending. Pulled up to the window to pay and he barely acknowledged my existence, took my card, spoke to a coworker about whether or not he was high, and then handed me back my card. Spoke to me with further grunts as he turned away from the window. Was handed my food without another word, no thank you’s or goodbyes. Barely even made eye contact and then closed the window to laugh with his homies in the kitchen. Fries taste old and lukewarm at best. At least the frosty tastes reliable.

Mark Knoblauch

Horrible service! I ordered ahead on the app and when I got to the window, they told me to go forward. Took over a HALF HOUR to fill my order only because I backed up to the window again. There was literally no other customers there, but nobody was doing anything and nobody brought out my food.

Christopher Browning

Very unprofessional staff who took forever to come to mic and was walking around with a straw in mouth the entire time. My burger also had no cheese on it...when it was just supposed to be cheese and bacon...sad.

Lindsey Jones

Not sure why I keep giving them to opportunity to do better. Each time I’m let down more. This baked potato was cold with zero flavor. Didn’t know it was possible to ruin a baked potato.

We ordered inside and planned to "dine in", but the restaurant was very dirty, so we opted to eat in our car. The cashier did her job with no personality or attempt to be friendly. Our food didn't ta…

Restaurant doesn't open at 7 as advertised. 7:20 am today. The breakfast sandwiches are horrible at Wendy's. Go to gas station and heat up frozen sandwich. If you buy one you will understand and agre…

Restaurant doesn't open at 7 as advertised. 7:20 am today. The breakfast sandwiches are horrible at Wendy's. Go to gas station and heat up frozen sandwich. If you buy one you will understand and …

Workers are out front smoking food takes forever and is still cold. Nothing is provided in your bags. As far as you utensils you might as well go to the gas station next-door.

Workers are out front smoking food takes forever and is still cold. Nothing is provided in your bags. As far as you utensils you might as well go to the gas station next-door.

Absolutely disappointing. The service was terrible, the cashier was beyond slow and was busy fooling around in the back and missed part of our order. The food was cold and bland. There were at leas…

Absolutely disappointing. The service was terrible, the cashier was beyond slow and was busy fooling around in the back and missed part of our order. The food was cold and bland. There were at leas…

Terrible customer service, extremely rude, lady yelling at people through the drive thru and always missing half of their menu \nThe worst Wendy's I've ever been to, might as well be shut down or g…

Sign on the door clearly said the dining room was open from 6:30 a.m. to 10:00 p.m. \nManager told me the dining room was closed. She didn't know why the door was open. \nI informed her that I ju…

Nasty food nasty employees and will never be back! Unprofessional and waited forever for this crap i thru in the trash can

Worst wendys location ever, can't handle 2:30 business let alone lunch. Let me wait 10 min before telling me their system was down!

More highly than not we find ourselves waiting 20 mins for 'fast food ' due to slow service because nobody would answer .and please add some salt to those fries .

More highly than not we find ourselves waiting 20 mins for 'fast food ' due to slow service because nobody would answer .and please add some salt to those fries .

More highly than not we find ourselves waiting 20 mins for 'fast food ' due to slow service because nobody would answer .and please add some salt to those fries .

It was the worst service I've had in a fast food restauran. I visited on 4/17/22 at 1 PM. The cashier has the worst attitude towards not only myself and my family but other customers as well. She c…

My bun was burnt, lettuce tasted old, tomato was soggy and falling apart, and the fries were so bland and seemed like they had been made hours ago. \nI love this Wendy's at breakfast time but for s…

I understand that not all menu items can be available at all times but the employee who waited on me would have known sooner if he was more concerned with his job than with his cellphone. The floor was sticky throughout the restaurant, the bathrooms disgusting. When I paid I was shorted 4 pennies, if you don't have my four pennies you should give me a nickel. I'm a business owner and know how many pennies are still in circulation, they are readily available from banks, this location just takes the excuse that they have stopped minting them to upcharge me. The employee at the counter didn't give any cares. To top it off the hamburger was far below the quality I expect of Windy's, the fries cold.

I had a very disappointing experience at this Wendy’s on February 21, 2026 around 7:40 PM. I drove about two miles off the interstate in the dark with my pregnant wife and a car full of kids specifically to use the drive-thru. When I placed my order at the speaker, I was told to “come inside” and that they weren’t taking orders at the drive-thru. No explanation was given. I asked for clarification and was ignored. I then pulled up to the window and was ignored again. After knocking, someone finally responded and again told me to come inside. I asked to speak with a manager and was told I would need to come inside for that as well. The manager never came out. There were multiple employees inside, but no one was taking drive-thru orders or communicating clearly about what was going on. I eventually went inside and was still not assisted. No manager identified themselves, no explanation was provided, and no order was ever taken. This level of service is unacceptable — especially for families traveling off the highway. If the drive-thru was closed, that should be clearly communicated. Ignoring customers and refusing to provide management assistance is not how a business should operate. I will be reporting this experience to corporate.

March 7, 2026, I attempted to place an order at the Wendy's drive-through located at 10101 New Berlin Road at 10:45 PM. (For a simple burger ) Despite the restaurant appearing open with visible staff inside, there was no response at the microphone. Proceeding to the window, I was further met with complete silence and no service. This experience was incredibly frustrating, and I'm left questioning whether this reflects Wendy's standards for customer service.

Blair Schiller

Baconator with almost no bacon on it. Dumping mop bucket out the back door, so the sidewalk and road by the drive thru order screen is greasy and smelly. What the hell is going on here?

Patrick Martin

Worst service I have ever had. Please hire some people that are not high the whole time at work. Smoking and getting high in the parking lot then coming and not wanting to help actual paying customers is not ok at all.

Anastasia Leonard

Get ready to wait forever and deal with rude staff. Food is decent. All staff moves slower than a sloth. They are all too busy talking or standing around to do their job.

John Forman

Horrible. Tried to grab a few jr cheeseburgers for the kids before we went trick or treating on Halloween and they made all of them wrong. All they had was cheese and meat no pickles or condiments. On top of that when I walked in not a single hello or how can I help you. This was a mobile order that I placed 15 min prior to arriving but yet it wasn’t done when I got there. Fries were also cold and not salted. I’ve been going to this location for years now but that’s the last time and you would think it would be slightly better since they did a remodel of the interior recently . Be grateful you have a job people or if you don’t like it get a better education, but don’t take it out on customers because your life is miserable. Every employee at that location needs training at home and at work.

Katie Roaden

I sat in the drive thru for 5 minutes before kindly asking, hello? Only to hear "give me a minute!" With an attitude. It was not busy at all and she could have said please give me a moment. The 2 people in front of me drove off and so did I.

Jacob Schmidt

Literally the worst ever the food is mid and they take ages to bring anything to you. If there’s any sort of line in the drive thru be ready to wait nearly an hour for your food.

David Seymour

Had to wait forever to get my order taken. Then after being told they were out of ranch I asked for honey mustard and sweet and sour. Start to eat my nuggets and they are still cold in the middle. Get to my burger I ordered the bacon double stack. It has no bacon and it to is cold and undercooked. Fast food costs entirely too much money theses days to be such poor quality. Get your act together

Francis H

This Wendy’s is horrible. After standing waiting on my meal for 30 minutes you guessed it they got my order wrong. This place is in desperate need of some new management.

joyce roach

It was $20 for 2 $5 biggie bags and 1 $6 dollar biggie bag. They didn’t have any small drink holders nor french fries holders so they charged you and didn’t say anything.