Abraham Rosales

Best bubble teas in the neighborhood. The tables area should be clean, that’s the only issue

Avery Chen

So the food was great but I got to say the service was not great. So the taro slush and Matcha was AMAZING 🤩! But the wait was Crazy. And you could tell they were annoyed with all the customers.

Overworked and understaffed workers. Popular spot but takes forever to get your order. I suggest you place your order online and pick it up an hour later.

Mabel Hoff

I'm so annoyed that the employees in this store cannot follow simple directions. Twice I made combo orders stating NO SAUCE on the burgers and yet not only was there sauce but there was so much sauce that the buns were so soggy and super messy. The first time I could forgive them but the second time I repeated NO SAUCE several times and the girl even said to me, yes ... no sauce. Also, when you tip them, a simple thank you would be nice. The drinks are yummy and the food is not bad but I'm not too sure about going back right now!

Annie Wu

Pictures are far better than the real food. Ordered the taro ball desserts and taste just fair and too watery and too sweet. Only good thing, not much people and very quiet.

+3

Sam Liu

I went to the store last night at 10:00 and was informed by the staff that coffee was sold out. My colleagues were then able to order it on the app when I informed them. I guess they don’t want in person service at this place. Update: I took the time to write a review because I come by pretty often and want the business to succeed. But it is obvious that management don’t care enough to train their staff properly and instead write a respond that my colleague place the order before 10:00pm. Just keep in mind that this place is not meant for walk ins. Don’t even want to waste my time arguing.

Karina Liu

This has nothing to do with the tea. If the drink had sweetness to begin with, adding honey wouldn’t have transformed the flavor. The fact that it did is the clearest evidence of what was missing no matter what the footage shows.

Wien Loo

Had a cup of grapefruit tea with grass-jelly towards the end of their business time. Had a sip of it and oh my god, whatever artificial concentrate they used, was waaaaayy many pumps, the oil or whatever left a super bad taste stuck on the top of the tongue, it was so nasty and inedible. I tossed it. $7/cup for concentrate, terrible decision.

Laura D

I am a long-term customer at Jooy, and I really like the drinks here, especially the Persimmon Tornado. However, I am very disappointed because today I found a foreign object in my Persimmon Tornado. I'm not sure what it was, but it was hard, similar to a crystal-like substance. Fortunately, I noticed it in time. Otherwise, it could have caused damage to my throat.

Helen K

Ordered oolong milk tea with boba for pick up. I took a sip of my drink, I went right back to the counter where I encountered Stephanie. I explained to her my drink tasted like just like milk, lacking tea flavor, and asked if they could perhaps add more tea? Stephanie laughed while telling her coworkers what my complaint was. Tony probably the person who made my drink, refused to fix it stating that’s the way the drink is and also stated he will not go out his way to fix it. I asked if I can please exchange for a different drink then. He told Stephanie if I want another drink I will have to pay for it in, all in mandarin. While I don’t speak it, I understand it. And how convenient when I asked to speak with the manger the person is not there. It is not okay to be charged nearly $8 for a water down drink with some bobas in it. Not my first boba drink from here so I know how it should tasted. Shame on them for such bad customer service!

Michelle C

I always order the same drink every time I go there but this time I’m very disappointed, when I finished the drink I saw a rotten slice of lime, that’s very disgusting. I paid $8.13 for a drink and they can’t even throw away a slice of rotten lime? Really!!!!

Javier

After buying many times for a few years, I’m not coming back again. Look at the photo. The chicken had NO flavor, the meat was small and dry, half the order was crumbs from the bottom of the pot. Did the owner change? Or a new employee was not trained? I feel SCAMMED.