mark davison

The restaurant was very clean, dining and restroom. The staff was very friendly and attentive. However, the meal itself was a major disappointment. The 4 tenders from the #1 were so small, it felt like it should have been reserved for a kids meal. The gravy was so watery I probably could have drank it through a coffee stirring straw. Definitely not worth the value. Highly doubt I'll be back.

Stephanie Pollay

This is my "4" piece meal!! I have been saying I would never go back because they continue to forget my ranch dressing with my fried pickles. Today no ranch with my cheese sticks I got on the side. Canes, please hurry finish getting built!! I used to love Chicken E but this is ridiculous for their prices!!

This place horrible the service was bad. The manager I guess older Hispanic guy acted like he didn't want to open his mouth at the front counter made me wait on cold food. And I was done I walked to the counter for a refill he saw me and started walking towards me and a young co worker got his attention and I was standing there while they were talking I just three my cup away and left. Never returning ever

Ayanna Williams

Drove from Lancaster, TX to Cedar Hill, TX for a $50 drive-thru order—15 minutes later rcvd order drove bk to Lancaster, order incorrect missing everything. Had to drive back and wait 20 more minutes to fix it. New Year’s Eve, no line, yet the staff couldn’t handle a simple order. Unacceptable & Completely incompetent.

Cardell Holmes

Came through the drive thru for 2 3 piece fish dinners with green beans, got all the way home and started eating and the fish tasted like NOTHING! So I called to let the store know, took a few times before they answered, the young lady was very nice when answered and I explained to her what happened. She took my name and said they didn’t “marinate” it properly and that they’ll be happy to replace both dinners and give me a gallon of tea. So I came the next day and the guy at the counter asked me what my name was, I told him, he said “6 fish” I said 2 (3) piece fish dinners. So they gave me the gallon of tea and 2 boxes with fish only and told me “you gotta pay for the sides” I said WHO? You gave me food I couldn’t even eat yesterday and she said she’d replace both dinners which includes SIDES! The unprofessional mgr was talking from behind the wall and said you gotta pay for the sides. I said how does that make any sense? Don’t worry about it, I’ll get you where it counts. And I’ll call back when you’re not here. HORRIBLE experience because I don’t live right up the street. Won’t be returning after speaking to the manager.

Corina Rodriguez

Usually Chicken Express at Mansfield/Arlington has always been decent. 1st time at this location Cedar Hill on way home. When I asked to make sure on roll count, window closed on me when the young lady determined she answered me. Called her back. Seemed miffed. 40 bucks and can't assure me order right. Nice man cashier but couldn't explain why I didnt see my 6 ct rolls. So young lady came in to explain that 1 in meal box, extra 2 in bag x 2 meals. However, both my sons told me like 30 min ago just now only gravy and NO mashed potatoes. I asked man from get-go for 7 strip dinner with mashed potatoes with 3 total sides and 2 extra rolls. Then decided on same second order. Just learning today no mashed potatoes and that was first side I asked for. Would just like order right even if that takes you 1 more minute to listen to customer. Also, my son said the strip batter not good either. So that's that. Prior reviews are aren't wrong. This place not paying attention to make orders right, just taking our $$. Main entree batter lacking. This isn't good service nor food for the price. I won't be back. Is this why there was no line like at Popeyes just 2 spots down? Lesson learned. Do better Chicken Express to train your workers that it matters what level of service they give.

Alfred Jackson

First and last time coming here. Purchased a 7 piece spicy chicken meal today and they only gave me 6. Doesn’t take but one time to burn me for me to learn to NEVER come back.

Nautica Wilson

I’m pregnant seein disgusting stuff like this , they really have hair in my food , maybe everyone should have hair net to cover their head while cooking 🤦🏽‍♀️ do better next time

Raven Jordan

I came here after work to order a meal. I ordered the spicy chicken tenders with corn nuggets and a roll. Not even an hour later, I started feeling SICK! Early the next morning (this morning), I was vomiting through my nose and mouth with the same spiciness burning my throat. It lasted through the afternoon. I won't be coming back.

Lee L

At this point I'll just have to take a bite out of my food b4 I leave the window. Why was a cherry pie in my apple pie box? Here i am anticipating a apple pie and its red in the middle. Idk why you all even have us ordering when yall put whatever you'll want in the order.

Corie Leonard

My child was eating a roll and bit something hard, he spit it out and I found a freakin fingernail in it. I called the store to report it, and they said there was really nothing they could do about it. I was told to come by the store tomorrow, the general manager would be visiting. I definitely will be there!!!

Abraham De Los Santos

I've been to this location 3 times and everytime I've had to go back because my order is missing something. Once they forgot to put my rolls and 2 of my sides for my family order of chicken. Tonight they actually got my order correct, but my order seemed tossed together without care ( see photo). The gravy was crushed into the box and the biscuit looked like a hockey puck. The gravy was watery. It almost looked like water had been added to some whiteout and pepper. I will not be returning to this location.