Gabs

Good customer service but the food is absolutely lacking. My entire order of popcorn chicken was fried batter, NO chicken! Not to mention the two ranches I was charged for but not given when I waited at the window.

Sat in the drive-thru for 15 minutes with no cars in front of me. No explanation for the wait, and the cashier’s attitude made it worse. Needs better customer service.

Shatika endsley

My drink was not fill up like somebody was drinking out cup my food was cold and salt tots customer service was horrible instead of making me come to the window he bought my food out in the rain when I made him correct my order he got an attitude and said that’s not what I said when I asked for onions and relish on my Coney I will never come back to this Sonic every time I come I have a bad experience. The food is never hot. The Customer Service is ugly. The burger was sloppy in the bun was hard

michael alley

Food was nearly inedible. Cold and rock hard tater tots, some random chunks of hard plastic or something in my burrito. Had to spit it out multiple times. Dude at the window definitely didn't want to be there. Overall just a garbage sonic. Both my trips here have been terrible. How's this place even still open?

Ayejay Kee

Poor customer service they serve me cold food, dry burgers, cold mozzarella sticks, the lady on the phone arguing with me saying they dropped the mozzarella sticks to order… But the mozzarella sticks was cold. I have Pictures to show you… I will not eat at that establishment again

Kenny Stilson

$15 for 2 hotdogs and a cold half filled medium fry, no more! This place is TERRIBLE, except for happy hour drinks, but if you're in Tennessee, just keep driving. There's somewhere better to eat in the next state!

Elliana Butler

Number one I think sonic is overrated. I had a $20 gift card in all the sudden the money had dropped down to zero and I didn’t even use it that shows that their website is it’s untrustworthy. They have hackers and stuff who are getting into their system and stealing everybody’s money. I recommend that if you already have a card link to their website, you withdraw it immediately because you don’t have no clue what kind of scammers are gonna steal it. I called them and then they wouldn’t even reimburse it. I mean how rude they are so inconsiderate such heathens and they just don’t know what they’re doing whatsoever. DONT GO TO SONIC!!!!

GR4Ç3Y

food itself is good for what it is, but do yall hate me or something why do i NEVER get my marinara sauce even tho i selected two on the app? :(( thanks for the extra fritos wrap, although i would appreciate it if the bare minimum was done and orders were correct

Cherry

I am writing to express my deep dissatisfaction with the customer service my husband and I experienced at your establishment. Upon returning our order because it was cold and poorly presented, we were wrongly accused by Tory of having eaten the food, despite the fact that we had not even touched it. When we explained that the food had not been consumed and that no utensils had been used, Tory continued to insist otherwise. Her tone was accusatory, disrespectful, and unprofessional. This experience left us feeling extremely disrespected and disappointed. I expect a higher standard of service and hope this matter will be addressed promptly.

Makalah Thaxton

I usually am not the type to sit here and complain, but I worked a long shift at a resturant and got off, and just wanted a drink, I sat at the drive thru window for 5 minutes with no one there to take my order, and when I finally left, there were two employees outside just talking. Different if it was busy, there was one care at one customer at the drive in area. I got there at 10:15.

Alexandria Johnson

Needs better workers who can multitask. I have been forgotten while sitting in my car. Not very polite. Normally gets my order wrong too and I end up having to drive back which is super inconvenient because of traffic. And do they offer any discount or anything? Nope.

bonnie monson

The lady who took our order was wonderful. There was a problem with her understanding the order so she came out to take it in person. When the order arrived I asked for ketchup. She went back in, came back a couple minutes later and told me they were out of ketchup. HOW CAN YOU SELL BURGERS AND FRIES AND NOT HAVE KETCHUP!!?? I told her I did not want my order and requested a refund. She went back in and several minutes later a manager came out with ketchup in a small container. By now my food was cold, the other 2 in my group had finished with their chicken and cheese sticks, no ketchup needed. I took the ketchup and we left. I never did eat, who wants a cold soggy burger and cold onion rings!! This was my second time to this Sonic and my second time having a bad experience. It won't happen again.