Heather Selck

Guys upfront are purposely not filling orders. Waited 40 minutes for a sandwich and then the guy laughed at me and told me that it’s been sitting there for a long time and back. Sandwich wasn’t even what I ordered it was just an old forgotten piece of food possibly from the day before.

Patrick Gagnon

Two guys up front made eye contact with me Multiple times…whenever I went to speak they turned away and pretended to work. The drive through person had to literally tell them to acknowledge the customer. Dude if you’re too cool to talk to customers just go live with your mom until you’re ready to be an adult. Typical low level franchise employees.

Andrea Bobersky

Once again super disappointed. About a year ago now I had a horrible experience with a staff member and vowed not to come back. I assumed coming back a year later she would not still be there and gave it a shot. I had to repeat my order in drive thru multiple times. I asked for a plain bagel with butter, and two double chocolate frosted donuts. When at the window I was given two different styles donuts, and I said “this is not what I ordered I did not touch them yet can I please give them back and get the donuts I asked for” and the lady said no and waved her hand as if to tell me to go away. I got home and realized my bagel had cream cheese and not butter. I brought the bag with the ticket back and showed them where it said butter on it, then opened the bagel and showed them mine had cream cheese. I asked for a new bagel with butter and with no words another lady snatched the bag from my hands and went to the back to make me a new one. Then another staff member handed me a bag and all she said was “I think this is for you” and walked away. Very disappointing.

518 Muse Podcast

Probably the least competent workers I’ve ever seen who simply do not want to be there. You will sit on the line and at the window for at least 5 minutes everytime. I ordered a bacon and egg no cheese on a plain bagel and I got 1 slice of bacon and a slice of cold cheese with a poppyseed bagel. And what’s funny is, I’ve ordered here maybe 6 times cause I work down the road and it’s quick. I’ve ordered the same thing 6 times. And it’s been incorrect all 6 times. Last time they put cheese on it I had to wait in line for 15 minutes and had to leave because my lunch break was over and so I left having paid $7 for a sandwich that I can’t eat. If they don’t want to work there then they shouldn’t be working there. Makes no sense on why they’re getting paid for a job they aren’t even doing

Mickey Angier

I have gone to 1636 central since it first opened. I have never had such bad service as the last year. Yesterday i got out of line and went to wolf Rd dd. Today i waited in the line at 11:30, decided to park and go in only to have to stand at the counter and there was nobody to take care of the counter. I heard a lot of arguing near the drive thru window. Left and tried the line again. I will be taking my business to wolf Rd from now on. I don’t have time to waste sitting in line without moving to place my order. Very poor service. I will give kudos the the young guy that has been there, i think he said 17 years. You need more workers like him

Jadyn D

I never write reviews but I am in hopes that an owner sees it. When I pulled up to the drive through a woman (manager or supervisor) was SCREAMING at her employee, I believe it was a young girl I couldn’t see but I could hear her. The employee had made a mistake and the manager was screaming and disrespecting the worker for repeating the same mistake. That is NEVER appropriate no matter the frustration toward your employee. This is extremely distasteful and someone like that should not be in a position of authority. This incident was on 11/11 around or before 10 am.

Erika N.

DO NOT GO HERE! don’t understand how they open. They give raw cold food! Employees aren’t welcoming

Robert Graham

They mess up every single time I’ve tried to get coffee here then argue with me when I tell them they forgot the syrup or sugar or cold foam etc. Always a diff problem but never made right! and it stinks cause it’s less then a mile from my house so it was convenient but I can’t keep throwing my money away.. gave them another shot today this place is horrible! Less ice apparently means less coffee…. I thought I paid extra for less ice!

Andrea Lynn

I tried ordering a bagel and an ice coffee, the simplest order you could get. When I arrived to the window the lady with jacked up braids and lopsided chest just stuck her hand out with no verbalization didn’t acknowledge me say hello read me my order or my total just stared at me with her hand out. I gave my card and proceeded to blow my nose. When I didn’t hear anything I looked back and again her hand is out the window with my card in it, not saying a word. Then she hands me my coffee, again not speaking nor making eye contact. She walked away from the window, so I started to play on my phone, I look up to find her body turned away from the window and hand again out the window holding my bag in the air with no words to me, but I finally hear her start speaking to her coworker. I grab my bag and pull off to find no straw for my coffee, so rather than deal with her again I went inside and told Serena they had forgotten my straw. No words from her either, she just pointed in the direction of the straws and walked away because their cigarette break was more important than serving me. I’m absolutely disgusted and as long as they work here won’t be returning. You just lost a weekly customer of 6+ years. I was nothing but polite when I was there with pleases and thank yous. I work in fast food myself and would’ve never allowed this treatment to a customer. Then I pull off because at this point I have to get to work myself and realize there’s no spread on my bagel it’s just toasted nothing else. I want cameras pulled.

Kay Graham

If I could say no stars I would. The staff really need to be retrained every time we get coffees they’re screwed up. Today they forget to put the coffee in my coffee! I was given milk and flavoring. Then when we brought it back the women wearing a shower cap decided to curse and argue with not only us but her manager in front of us!

shakari Yogendran

Asked for less ice and got less drink instead! Never been to any dunkin as worst as this .i used come here all the time and they alwyas mess up my order one way or the other and it’s very frustrating tbh.

Brian Cullum

No Dunkin I’ve been to can get the bakery/drinks coordinated. They never pull the bakery items, if they happen to 50% chance it’s right. How do they turn hash browns into this….