Trentin Hunter

So I just got my wisdom teeth pulled and I needed something soft to eat so I went to chicken express for some Mac n cheese and mashed potatoes and something for my kiddo. I pulled up to the menu and asked what kids meals they offered and they asked me tenders or something else and I said tenders. Well after stating I wanted tenders I thought they would’ve proceeded to explain the counts and sides they had for them and so on. I probably sat there for a couple of mins in silence waiting on some kind of response(this kind of irritated me). So I said you know what let me just get 2 tenders by them selves with a large mash and medium Mac. They told me the total and so then I drove up to the window. A guy that seemed to be ginger with glasses opens the window while I was unlocking my card. He then kind of lightly said “I’ll give u time” but as he went to close the window my hand was already out of mine with my card. He then took my card and payed for the order then giving it back to me with a receipt with me replying with a thank you. Not a you’re welcome or a no problem or anything. Shortly after that he gave me my food and just doesn’t even say a word. Probably one of the most weird, awkward, irritating fast food experiences I ever had. No hospitality or greetings or good days. I’ll probably just drive to Sherman’s next time💀

Christine Beck

We eat here every so often and it just seems to get worse each time. I don't eat their chicken like the rest of my family. I opt for the fish. This time it was the worst fish I've ever had. While it had a crispy look to it, it was completely floppy and soggy. As in, not too fresh. They also brought out the other orders before mine, so I was left waiting. I can't stand when establishments do this. You should always time it out so that everyone is served at the same time! Their sides, like the mac & cheese and mashed potatoes are all "prepackaged" into tiny little cups. After this last experience, it will be a good long while before I try them again, if at all.

It started off regular, I pulled up to get a chicken strip box, fried pickles and corn nuggets with an extra roll. When I pull up I’m met with a cashier who doesn’t even greet me or say hi back and looks very high. I pay as normal, which for what I got was almost 20$ very overpriced for small chicken strips not even getting a drink I got a cup of ice. I asked for extra ranch and he genuinely looked at me like I was stupid. I checked my food when I got it and noticed I was missing my extra roll when he told him he genuinely thought I was lying about it but he had just handed it to me and I told him how could I eat it that fast?? He asked his co worker if they put the extra one in there when I was literally showing him it wasn’t in there… he went back and got my extra roll acting like it was a problem to say “ahh sorry ma’am I’ll go get that” when I got home and finished my drink I noticed it was a hair at the bottom of the cup.. not mine because I just poured the drink in there not even moving the ice. Don’t go here just go to the one in Sherman or Durant they hire anybody. Long wait time while being the only one in the drive thru.

Just sat in the drive thru for almost 30 minutes completely ignored, then told it was because they have a new menu and don't know how to ring things up. There were 3 vehicles in front of us that apparently got waited on.

Shelley Ainsworth

I have never had bad chicken express until today. The bread and okra taste like it had been under a warmer all day. The chicken was not great either. It was very hard to chew and dry. If I hadn’t been on my way to work I would have went back and complained. I don’t usually complain about my food but this is not eatable. I paid over $12 for a 4 piece chicken strip dinner and can’t eat it.

Josh Black

Go somewhere else between the awful drive through experience of the guy who wouldn’t wear the headset properly and i had to play the guessing game of what he was saying between the ruffling of him moving it around his neck to pulling up to the window to having the order completely wrong and once told again what i ordered it was still wrong and cold. Also might add hearing him cussing the F word loud enough after closing the window was just mighty professional as well. Could easily tell he did not care to be there nor care to give even mediocre service. If i could give 0 stars I would. I will not go back.

Amanda Walters

Picking up food and hearing the F bomb dropped multiple times by the employees is very unprofessional and rude. They were all really loud yelling at each other. Just not a family atmosphere at all. I wont be going back there. They need to hire more professional and friendly employees. So sad!!

Melenda Long

Chicken is so salty it’s disgusting 🤮 chicken was so hard and dry I can’t stand this location it’s horrible !!! I will drive to Durant . Denison needs to be shut down They don’t good customer service either !! This is 2nd time this has happened, there will not be a 3rd , lost business

Kailyn Kelley

I did an online order from DoorDash, and my food arrived pretty quick, which I was very excited about. But I was quickly disappointed. I opened my food. It looked pretty burnt and when I bit into my chicken, it was burnt and not very easy to tear apart didn’t feel fresh at all either so I called And let them know about the food every time I go in store the food is fine. I looked at the other DoorDash reviews. They all had the same complaints. When I called, they were super friendly and offered a replacement. I kindly declined because I don’t want anybody to have to do all of that for me and I’m just grateful I have food in front of me Either the Recent cook hasn’t been very good or they don’t care about DoorDash orders.

Karen Melton

Our chicken was so SALTY we could not eat it! Drove 20 miles home and discovered how salty it was. $57 wasted. Took a long time at the window to get our food, confusion among the workers filling out order. Also, a man carrying a small child walked in to the kitchen area where they were filling orders and the workers reached in the prepared french fry tray (no gloves, both) to get the child a French fry 😫😳 the workers were literally all looking at our order and taking things in and out of our boxed meals. It was a hoot! Never going back. They need training from the Durant Chicken Express!

Emma Ford

Chicken tastes like a whole gallon of salt was dumped on it (and I like my food on the saltier side usually), sweet tea tastes like they don’t clean the tank and it grew mold, and I asked for regular chicken and half of the strips were spicy?? Y’all need new, more intelligent staff that know how to make food, clean things out correctly, and follow directions. Would give zero stars if I could.

Allegra Mansfield

Spend your money elsewhere. This location has terrible food. My family and I have eaten here at least twice now. Both experiences were crappy. First time the food was old and disgusting and that was a few years ago when we first moved to the area. Decided to give them another chance since a few years had went by and hoping they had new management and just changed things. We were wrong.. this second time eating here was the exact same. Don’t even try to get a refund, the manager will just want you to drive all the way back up there to bring back the food in the box as if they need proof. I get its fast food but McDonald’s is better than this place and that’s just sad. Never again.

Dex Swartz

Called to tell them that the chicken is EXTREMELY salty and I get a women with a rude attitude to bring back the food when I just said I didn't have a car. The excuse was that they marinate the chicken overnight but all the other times I have eaten at ANY chicken express the chicken is hardly even salty. It's salty to the point it hurts my chest to even consume. So I'm pretty sure I'm not the only one having this problem. That store needs to get BETTER employees with better customer service.

Kimberly Mitchell

DON'T GO TO THIS CHICKEN EXPRESS IN DENISON! We love Chicken Express but the one in Denison is absolutely horrible!!! They just can't seem to get it together. We usually order Chicken Express every Wednesday from Durant. My husband works next door to the one in Denison so we had hoped they had gotten better because we haven't eaten from the one in Denison in a year because it was always so bad. We thought we would give them a try. Big mistake! T,he food wasn't even eatable! As soon as my husband got home and I opened the box you could tell the tenders had been under a heat lamp for a long time. It tasted like the oil it was cooked in was burned. ABSOLUTELY HORRIBLE!!! We ended up eating sandwiches. I called and was told to come in tomorrow and I could get my money back. When I went in the next day they wanted the food back. What the heck? I wasn't told that or I would have loved to keep it and return it. They ended up giving me a gift card that I later used in Durant. Management sucks and needs some classes on service.