Joseph Maltos

Good stuff 👍. Loved the Atmosphere setting - very chill. Server was nice to us. Place was clean and food was of good taste. Award winning Irish beer hits 👊. The night time scenery and feel is nice too 👌

+14

Persephone Carter

Can’t say enough about this place! Very first time coming here and it was amazing! Food came out hot and the waitress was very helpful explaining the menu! Everything was delicious and it was an amazing experience for me and my family! Not too busy or expensive and the bathrooms were also clean! Will definitely be back!

J H

I tried the Winter Paradise Pomegranate Margarita and it is now my fav! Also ordered a small Salted Caramel Pizookie. Absolutely delicious! Our server Vincent took care of us and made us feel very welcome. This place has an awesome ambience and great food. Will return!

Susan Arroyo (Susie)

The food was pretty good! Avocado egg rolls are insanely good. (Apetizer) the Alfredo pasta was disappointing to say the least. There was about 3 broccoli pieces 🥦 and the pasta was dry! My mom had to ask for more Alfredo sauce. The clam chowder was okay. Not memorable. But the New Orleans Jambalaya was delicious! The right amount of spices......an abundance of bell peppers and onions and chicken pieces and chicken sausage and shrimp. Seriously delicious!! As for the restaurant...it's very clean....large....the booths are a bit small. The ambience is 😎 chill. The beer selections are awesome!!!

ST

Great food and service but I asked for medium well steak in my Steakhouse salad and they gave it to me medium rare I don’t know if the steak was ment to be served cold hence it being salad so it wasn’t the best . The wings and sliders tasted amazing as well ass the queso I recommend the new wing sauce sweet n spicy . Definitely will come back to try more off the menu everything looks delicious

Monica Riehl

it was okay. a step up from an applebees or chili's because of their hand crafted root and ginger beers (they are super sweet and are a nice treat). One vegan option that was a good portion - tasted ok and got better with some tobasco. My friends enjoyed their salads and hotwings

Vanessa Quintana

The hostess and the waiter were both very friendly and attentive. The service was great. I really wanted to like the food more but it was okay. I can vouch that the lavender lemonade was delicious and the fish and chips were really good, too. The bruschetta bites, avocado egg rolls, and BJ's favorite mini pizza were average. For the price of the food, I expected better. Overall, I would give them a 3.5 at best.

+1

The food was cold, and the meat was a little to hard for my liking. Waitress never checks up on you. This was my first time there. For the price , the food and service is not worth it.

Danny Rocha

Hadn’t been here in a while so decided to give it a try. Once seated we waited 10 min before anyone attended us. As soon as we were going to leave. The waiter arrived.. We got a table that was still dirty and wanted cleaned before we set down. We asked if he can clean it in a polite manner.. he replied as if he was bothered by asking him if he could clean it. And said I’ll get someone to clean it up .. so we waited for that. Food was under cooked asked for medium , we got medium rare. (Real red).. my wife’s chicken Parmesan.. was cold and not even warm I have thought of going to this place for a while was really disappointed in the service I had that night..

Today I visited BJ’s Restaurant in El Paso, Texas with my husband and toddler. This was our second visit, and unfortunately, our second disappointment. I ordered the chicken Alfredo along with the Korean sticky ribs, and my husband ordered the lemon pepper wings and fries. My entrée tasted like a frozen meal that had been thawed and microwaved. Shortly after eating, I became physically ill. My husband’s wings were severely burnt, tasting as if they were cooked in old, reused grease. What’s most disappointing is that both the cook and the waitress seemed perfectly fine bringing this food out, despite its obvious poor quality. This is food I wouldn’t even serve to a pet. Dining out is not cheap, and this was money we did not have to waste on such an unacceptable experience. Given that this is now the second bad experience at this location, I will need to seriously reevaluate ever returning. Very disappointed.

I’ve been a regular customer here and this has always been our go-to place which makes this experience especially disappointing. During dinner with friends, I ordered a plate to go. Unfortunately, I accidentally dropped the entire plate at the restaurant before leaving. I immediately explained what happened to the server and asked if it could be replaced. The server did replace the meal, but I was then charged the full amount for it. While I understand that the drop was accidental and technically my fault, from a customer service standpoint, replacing the meal as a courtesy would have gone a long way—especially since the entire plate was visibly on the floor and unusable. I did not feel comfortable questioning the charge at the table in front of friends, so I paid it. Later, I called to speak with the manager to explain the situation. His first response was, “Was it our fault or your fault that you dropped the plate?” That immediately told me this was not going to be a productive conversation. Customer service is about empathy and understanding, not assigning blame. He went on to say it was “my word against the server,” which only added to the frustration. This interaction showed a complete lack of concern for customer experience and loyalty. Sadly, what was once our regular spot will no longer be a place I return to.#BJsRestaurant #BJsBrewhouse #PoorCustomerService #CustomerExperienceMatters #DoBetterBJs #NotComingBack #CustomerServiceFail

Selina

I love the food at Bjs however any time i want to go dine in i have to second guess it because Ive had bad experiences with the service. It takes forever to get greeted (even when they aren’t super busy). One time my friends and I got sat in a section where there wasn’t even a server assigned. Another server approached us and asked if we got greeted when we told him no he asked us to move bc there were no servers in that section. I’ve also experienced someone get kicked out of their seat bc they were told by someone else to sit wherever but a host told them to move because it was “reserved” for someone else so they awkwardly had to get up and move. But the food is really really good but I don’t think it’s worth it to have to deal with the service.

val

How is it possible that at 9pm they’ve run out of ribs, pepperoni, and rib eyes!! PEPPERONI BE SO FOR REAL… also 1 hour 20 minutes waiting for food. The waitress is an absolute angel and warrior for being put through all of that, she was kind and very apologetic. The food was cold, the meat temperatures were completely off and wrong for everyone. The pizza was cold. We had a reservation about 3 weeks ahead, and they still couldn’t even be prepared. They then charged for things that were not added. Edit: The manager was of no help, was rude from the beginning when we asked about our reservation. Supposedly took things off our receipt, yet things were added that were not ordered, or were ordered but not received. This place is way too expensive for the low quality of food it serves. We went in 12/14/25.

miranda m

Had a birthday dinner for a friend of mine at BJ’s, and this was genuinely one of the worst dining experiences I’ve ever had. We arrived around 6:40 and it took forever for our waiter to even acknowledge our table. We didn’t get our food until about 8:10, and when it finally came out, there was hair in the birthday girl’s food. That is utterly unacceptable. On top of this, the Dr Pepper went flat. I understand with it being a fountain drink it is prone to going flat but on top of our service it was just not acceptable. When we ordered Pizookies, half the table never even got theirs because they “ran out” of the Dubai preparations. I understand with it being high demand, but again for it being HIGH DEMAND wouldn’t you all carry more product? The ones that did come out took forever, even though they were supposed to be part of the birthday celebration. Nothing was discounted or taken off the birthday girl’s tab, not even an apology that felt genuine. To make it worse, our large group was split between two tables, and the server on the other table didn’t offer to assist us whatsoever. Half of us sat there with little to no service almost the entire night. We ended up leaving at 9:50… more than THREE hours after we arrived. Absolutely ridiculous. I’ve never had such slow service paired with so many issues at once. For my first time dining at BJ’s 8 can confidently say I won’t be returning anytime soon.

M

The food was very disappointing. Their ribs and wings were very dry and basically had no sauce. We ordered two queso dips and they were straight up cold, not even warm. Not to mention their broccoli was undercooked. The only good thing about the meal was the pizookie. We came here for a birthday and everyone was disappointed. The food took unusually long, probably why it was cold despite there being very few customers. We will not be returning. The food was terrible and the prices are high but the service was good.