Great service and yummy food!

Perfect quick fast wonderful service

This is a nice branch if Dunkin. Came in and there was no line, which was great bcuz I had to catch a bus

Leadership exceeds expectations. Prompt, courteous, professional and friendly.

I go to this Dunkin a couple times a week. Everytime I go in there is a young lady working named Deja. She is always professional, friendly, and working hard. No matter what she is doing, she just works very hard. It is nice to see a hard working individual in todays society.

I had to come to this place to meet and it was a meeting spot for a shelter I was staying in down in the area and so I got to see the comings and going’s of their business and they were not bad. There wasn’t a long wait like at the front Street location and they did not mind people using their Wi-Fi and we’re kind. Thank you for your business in the area.

The drive thru was fast and staff was friendly and easy to understand thru the intercom. they even gave my K9 a doggie cup!!!! A milkbone with whipped cream in a cup.

Standard Dunkin Donuts. Nice and clean, plenty of parking and easy in and out at this location, staff was friendlier than most. Food is pretty controlled so pretty much the same as any other Dunkin Donuts.

The dk app is not worth having. Sometimes it doesn't even work. And, the new reward are not worth using apps, becoming too expensive.

Service is great. Typically stop on the way to work in the morning. Suggest ordering online because there may be a rush with the students next door.

The Dunkin Donuts in Binghamton was great. Safe, everyone wore masks. The service was quick and our order was perfect.

Amazing staff at this location!

Stopped in about 7:30 p.m. to get donuts for the family for Valentine's day. They were getting ready to close and gave us a few free donuts. Very friendly customer service

In my opinion they're the best coffee. Starbucks tastes like diesel fuel might taste. Also starbucks is way to over priced and we're not all wealthy college kids.

Ashley is the slim brunette girl who works there. She's kind and makes customers feel welcomed. She's a hard worker and I hope her ambition is rewarded.

I love the crew at endicott dunkin dounts. They care and make sure my order is always spot on. Good team here. It's so bad i can't go to any other dunkin but endicott

Very nice Services at Dunkin and the workers are very kind thank you always for your assistance 😀

I come to this location often and it has always been great. The staff is always super friendly and nice. I always get the peach coconut refresher. I LOVE IT. Only areas of improvement are due to logistics. I wish they had a drive thru and a bigger parking lot.

The girls that work at this locations are fast, make a mean coffee and are sweet to boot! They always have my coffee basically ready before I even order it. 10/10 would recommend this location, only one I'll trust to make my coffee perfect every time!!

Dealt with one seriously amazing employee today who's name is Gregory..he made me an amazing drink and when we were waiting for somebody anybody to cook our food he figured it out for us all the while continuing to make people's drinks..I was incredibly impressed with his ability to multi-task with a smile on his face and a cheery attitude.

They were extremely busy this morning because power was out in a lot of places. The crew was on point. The lady taking the orders never stopped smiling and everything came out super fast. Excellent job!

This is my favorite Dunkin donuts. The staff is so friendly and most have been there a while. If you go in often they memorize your name and order. Very impressive. Never a long wait and the place is always kept decent

We stopped at this Dunkin donuts to grab coffee and snacks while on our way from Niagara to NJ. I have never seen a better staff than here. Very polite and courteous. Service makes a huge difference in how the food will taste. And this DD takes the bar above and beyond.

Always love dunkin. Some experiences better than others., but I keep going back!

This crew always keeps the store clean and works so incredibly hard. They get an insane amount of customers for their location and their morning rushes look very stressful, but they never crack. Hardest working location I've ever seen.

Fahim Jalal

Customer service was good👌 Washroom & lobby was clean✅️ There was enough parking space😬 Got my order on time⏰️

Electric Avenue

Consistently good coffee, unlike many other Dunkin locations where you just don't know what you're going to get, even tho you're ordering the same thing every time.

Tanya Crici

This dunkin actually listens to you when it comes to your beverage prep. Unlike the one on in endwell.

Jolly Rogers

I really want to give them 1 star for food just because they gor rid of powdered donuts once again!!!!! I know it's not their fault though. (At least it better not be or this review is changing!!) The food and coffee I did get was perfect though, the service was friendly so they get the 5 stars! Bring back powdered donuts!!!!

R C

Clean... and good location....great customer service!

+2

Greg Bodner

Great Staff and store! Thanks! Julie the witch holds the place together most days. Sad when Manager Tim moved stores. Not same vibe @ 5am opening.

I think that it's one of the better DnD's. They actually get my order right more often than any of the other fast food joints in town.

Very busy at peak hours, which means the service can be slow, but the orders in my experience are always done right and the food and coffee always taste good.

Nice employees Ive had better iced coffee at different locations.

For an always busy Dunkin, they move along pretty quickly. Right off the highway and next to the high school, so there's almost always a line, but it moves well. There's also a decent sized parking lot for a Dunkn and street parking along side as well.

I have always had fast service and the product quality is good. I would like to see a drive-up window added, especially since parking is limited, with little room to expand.

Dunkin Donuts very quit doing that at least at that location and tell him what you want and you get it for you very friendly I haven't been there in the last few months but they are very friendly and they don't usually mess up on your orders which is nice you can't set up from McDonald's

Great place for your coffee and a snack for the road. Im still a loyal customer even if I can't have the coffee there anymore. So thats saying something. ^_^

Good service, friendly staff but like many donut shops they only serve morning through afternoon and after that it's a guess of do they have anymore donuts or is the coffee fresh

Seemed to have a limited variety of doughnuts. Very busy at 10:30 am, I'm sure this reflected on what was available. Good off street parking. Restroom was decent. Staff was pleasant to deal with.

It’s always a pleasure going to Dunkin and seeing Brittany. You truly notice when Brittany is working and how fast and efficient the team works together. Yes they may run behind at times but it’s understandable seeing as this location is located directly next to UE high school in which the entire store gets flooded with children early in the morning. Not an easy task to serve not only working America, but teenagers too. My suggestion for those who get angry that it takes extra time to make their coffee and their food is to plan your time better if you know the facility is going to be behind allow for an extra 20 minutes everybody’s working and working hard. Be compassionate.

Not a bad dunkin but not a good location. No drive thru and it's always packed because of the school. Just very small. Besides that, the food and drinks are great and service is good.

Tina

Dragonfruit refresher w sparkling water is awesum, we get sum every chance we can and now have got others enjoying it Service always slow here and they hv 3 people working...hmmm

Stacey G

EXTREMELY clean bathroom! Store was clean as well. Lady that served me was very nice and funny! Made a good cold brew!

As good as any other dunkin. I usually get decent service. Pretty average. It has good days and bad. That's just how the service industry is.

It was very busy and the wait took a bit. But donuts r delicious and my daughter loves your coffee drinks

This location does not have a drive-thru. The staff here are usually younger and immature. I do not frequent this location due to lack of drive-thru and staffing issues.

Would like to see this place get a drive-thru. It's food isn't the best, but, again, it's fast food.

Some of the employees really try in this place but they are so inconsistent, it's difficult to give them anything more than 3 stars.

A few of the younger staff needs to pay more attention to details of orders and place bags in the exact shelf it needs to be on. I've waited an extra 5 mins after getting my drinks.I was SEEN and still waiting for my bag of food. Finally a young lady says is this your order but it was on the Mobile rack and that order was ordered in store with my drinks. I looked at that bag from a distance earlier and assumed it was not mine. The cold mini pancakes were not terrible at least lol. Other than that. Good service.

Stop pouring the dark roast before its done brewing! You're not doing the customer any favors. The coffee is way too strong when you interrupt the cycle. Let me know your making a fresh pot. I'll happily wait for it to fully brew. I guarantee Dunkin doesn't approve and neither do I.

Eva Norris

It's gone downhill in recent months. Always different people working. I mobile order so they have the print out in front of them, and 2 out of my last 3 orders were wrong. They've dropped some items from their menu, like the power breakfast sandwich and veggie egg whites that I used to order often. Out of featured flavor swirls too. Updated 11/10/22 it's as bad or worse now, especially when the high school kids come for lunch. Waited 15 minutes for my mobile order.

I asked for my grill cheese to be toasted and the girl bellowed out, "it is toasted. I opened it up and showed the gentleman, and said it is not, and we argue with the customer now. She toasted it after the back lip. Please assist

Got off the highway for a cup of coffee No drive thru , no handicap parking that allows you to get out in a wheelchair. I actually got stuck in a pothole in the parking lot !

The lack of following direction amazes me. For example asking for extra cream cheese on a bagel and having to pay for it and then the person making the food doesn't do it is really bad service.

Waited almost 15 minutes for 2 simple drinks paid and waited and no drinks were made poor customer service walked out with nothing would like our money back...

The manager (? Older lady with gray hair) was so rude to my 7 yr old when he was trying to decide on a donut, she made a snarky comment about us just having breakfast at 11am, and then pretty much yelled at a male employee to "go to the bank now, not yesterday" while he was helping a customer. She was very unprofessional and made it very uncomfortable.

This store is always horrible slow. They also seem a bit disorganized and bamboozled. Everytime I go in, it takes forever to get food. Most of the time they don't have a dark roast brewed and then I have to wait an unreasonable amount of time.

This location has no drive-through so everyone must park and walk inside. The parking lot is far too small. Coffee is hit or miss-sometimes delicious and sometimes awful.

There was two cars in front of me in the drive-thru. It took me 20 minutes to order in 20 minutes to get my food for a total of 40 minutes in the drive-thru. My bagel bites had no cream cheese in the middle, as I think they've been heated up three or four times? I'm sure they were short employees and the person who got our food finally had just gotten off a much needed break. As much as I understand this I don't have 40 minutes to wait in the drive-thru.

I've been a regular customer for years now. I always get my coffee before going into work in the morning. Up until recent weeks Ive always gotten exactly what I ordered. The service here has gone downhill and I'm considering bringing my business elsewhere

All the DDs in the area are not great. I had a black dark roast and it was just hot water. I don't know if they use portion control to save money but they can't touch Starbucks for good strong coffee.

Jeff Green

Slow coffee wasn’t that good donuts were good hash browns were not cooked properly and sandwich was still cold in middle

Tony Sweet

Rudest and most unaccommodating staff I’ve experienced at any Dunkin. Really junks up all the nice renovations they did. Only reason I’m giving two stars is because I was pleasantly surprised with the reno

Steven Keator

This location used to be a good place to grab some Dunkin', but its consistency has dropped in the last couple of years. Every time I go there's a good chance that either the food is charred, the drink tastes terrible, or they have no idea about my order until I tell them that the order was made and they look it up.

Tom Stephenson

The drink was awful and not prepared well at all. I ordered a vanilla latte. Staff is lacking attentiveness or concern for the most part. Nice people, just not good service industry folks or maybe they were having an off day.

Kathy S

For the past 3 drive thru orders we were given the wrong donuts. Today was no different. We ordered a Boston Cream Donut around 1:00 & received a vanilla cream filled donut but this time I checked it at the window. I told the guy it was wrong & he said we're out of Boston Cream Donuts. SO, I guess when you're out of a certain donut they just give you "anything!" And they are so busy chatting with each other that they don't care about the customers. I stopped going to this store a while ago because of bad service. Guess things haven't changed!

Aja K`ea

Last Summer they had the most phenomenal crew on my coffee was on point every day and all actuality that's when I became addicted to Dunkin Donuts because the coffee was so so good they were kind they were quick they're friendly they would even bring out treats to my dog. I absolutely enjoyed going there but they have hired all new people and it went downhill it's just not the same everyday is inconsistent I actually don't go there very often anymore I'm sad that the old crew had to go or whatever I don't know what happened on I wish they would come back though I haven't had my coffee the same since it's always a long wait too especially during the middle of the day or in the morning

Do yourself a favor and go elsewhere. Poor customer service. Constantly making mistakes and then they are rude to you when you expect them to fix them.

It was terrible. I asked for a plain bagel, not toasted, with A LOT of butter and the bagel had NO butter on it. I had to go to the Kirkwood Dunkin just to get butter on a bagel!

Ordered a xl iced coffee with sugar free french vanilla and almond milk and was given a no almond milk and mocha swirl iced coffee. Thanks for ruining my morning :)

The stupid associate never put my Expresso in my coffee she was paying attention to the jokes that the other associate was telling her. Very responsible. Will never stop there again

Most incompetent Dunkin’ Donuts possible. Line stretching out the door but 1 cashier while 2 employees stand around doing nothing. After waiting in the same spot in line for 15 minutes I left.

Rudely forcing other customers to exit the building that HAVE face coverings. (Not a mask but face covered.) (Specifically Kelli). I didn't even step through the 2nd door and while putting on my own mask Kelli yells to me to cover my nose. Didn't even give me the chance to adjust it. I'll be calling the manager as she suggested but as an FYI I don't legally have to wear a mask if I have a medical condition that would prevent me from wearing one. In addition to that HIPPA laws protect me from having to tell you what my medical condition is. (Its not what you say; its how you say it Kelli)

Just checked my bag at hosp. Missing 3 sandwiches. How come nobody does their job right anymore. Told my brother you have to always check your bag before leaving. ALWAYS something missing.

Place is constantly filthy. Not to mention cockroaches crawling around behind the counter and in the store. Place should have been closed a while ago. Management has no cares.

Had the most disgusting experience here felt very uncomtable there were a old lady the works at thie front she was very rude even the other employees notice she was out of line I ordered a mocha latte and I cream cheese she makes the order without the latte and when corrected knowing her action she say maybe ifspeak like you have sense I will better understand you it never returning here again

Got Door Dash. This person was great. However, not one doughnut was correct. Receipt was correct. Ordered 2 vanilla cream, gotchoc covered Bavarian cream. Glazed looked like yesterdays. The other 2, don't know.

Absolutely the worst Dunkin i have been in waited 20 minutes in line just to order then waited for 2 medium coffee which was not the best tasting. The store was dirty, and the staff was rude .

Rude staff! Manager hung up on me and blamed me for their food being cooked poorly! Don’t go here it’s a mess!

Dirty, slow, and don't ask why it's taking so long you'll be cursed out!...the Appalachian Dunkin is my go to, but occasionally I have to utilize this location, after this morning I will go out of my way to avoid it, ohhhhh and I ordered in store and my coffee was still room temp!...beware

Awful employee. I asked for decaf, he just slowly shakes his head no. No explanation to be found. Just no. I ask for a blueberry muffin, he just slowly shakes his head no. Again, no words anywhere, wasn’t sure if he knew how to use them at this point. Keep in mind I ordered at the normal screen and had to double check myself that he heard me right at the window cause he yells out non-decaf to the coworker making it. Still not sure if he heard me or just didn’t care cause dude doesn’t feel like talking. I said okay, what muffins DO you have, and he gets super exasperated like I asked him to explain the pythagorean theorem. All in all, he handed me non-decaf and stale churros. Very unfortunate.

I stopped going to the Endicott location about a year ago. I always order the sourdough breakfast sandwich toasted dark, why you have to say dark is bogus. If you look at the menu sign it shows the sandwich on toast!!! I ordered the sandwich on dark toast and still received it on warm bread. I told the girl that made the sandwich and she said I did toast it dark! Sad when you don’t know the difference between bread and toast. I left without the sandwich! I will never return to the Endicott location.!!!

Extremely slow service, workers spent more time fooling around, no donuts, no donut holes. How does this happen? We order a hot chocolate and coffee with cream but the had no coffee so we waited another 20 minutes! They were more interested in there friends being in line behind us!

DON'T GO HERE! DRIVE TO PAULA'S ON N. PAIGE ST. THIS is the absolute worst dunkin. They are slow. Purposely slow. Stand there and flat out, ignore you. I placed a mobile order, and 30 minutes later, it isn't ready, but walk-ins and their mobile orders were placed and picked up after my order went through. I had to leave to go to work and call corporate to get a refund. This was at 227pm too, so nit a rush time. They need people who can actually read and write and interact with customers. Their employees stand around with dumb looks on their faces talking while holding food or a drink with a line of people waiting without a care in the world.

Brittany Bendas

If I could give this location a 0 star review I would. This place should be ashamed of itself and their terrible service and atmosphere. First, they allow an incredibly rude customer to sit in the lobby for hours and harass other customers. I got called a “dummy” by this customer for no reason at all and the employees do not do a thing about it. Another time I came in (again just minding my own business) and this same individual said some other not appropriate things to me. The employees again can obviously hear it because she does not say it quietly at all, and do or saying nothing! She should be asked to leave by the employees and not allowed back. Secondly, this location takes FOREVER even when I put in a mobile order way ahead of time. There has been a few instances where I had to walk out and leave with nothing because they are taking that long and I need to get to work. Don’t waste your time or money on this place.

Michael Ghalamcis

I really never understand how mangers are keeping staff who don’t have the minimum experience to deal with customers. I can see other feedbacks from people who haven’t received food with their orders. Every time I am present in this coffee shop I never felt any of the staff has the passion to serve well. They are too careless about this business! I kept waiting for an order and a lady told me it’s not prepared yet. After waiting for 15 minutes, another lady came and asked why I am still waiting. I told her I am wait for an order. She simply gave me a bag that was just beside me. When I got the order and opened it, I didn’t find any food! This is not the first time and I advise everyone not to make any orders from this place unless the who team is changed! They seem too careless about the business and you can hardly see anyone smiling! I think they’re overwhelmed.

D Hubbs

I recently moved to Endicott, and while I’m usually a 7 Brew person for drinks, I often stop by this Dunkin’ for food. The drinks are always made well, but I consistently seem to have issues with the food. Today, I ordered the snack bacon and it was literally cold, you could even see the dried-up bacon grease. I went inside and politely said, “I’m not trying to be that person, but these are cold.” One of the employees told me, “That’s just how they come, but we can get you a new pack.” Meanwhile, the lady who handed me the bacon gave me a dirty look, and another worker confirmed that no, that’s not how the bacon should come. At that point, it was just frustrating. I didn’t even want the food anymore, it felt like a waste of money. But honestly, it’s the principle. I come in here every day and I’m always kind, I say “thank you,” and no one ever says “you’re welcome” back. On top of that, serving cold, old food is just not okay.

John Smith II

I ordered a bagel and coffee. It took them 20 minutes to fulfill. I was late to work as a result. They were completely ignoring in store orders to keep up with ordering demand. Absolutely ridiculous. Will never come back!!!

Chris Fatality13

This place use to be good but now a good amount of the employees actually are terrible. They consistently get orders wrong as if reading isn't apart of life. And they miss simple things like actually getting coffee into a cup. I was unaware you needed a P.H.D to work at dunkin but I feel like kids in middle school can do a better job.