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Ojos Locos
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Houston

Ojos Locos

★★★★ 4.1 · 101 reseñas

En Ojos Locos, vive la pasión del fútbol en un ambiente inigualable. Disfruta de partidos emocionantes, una deliciosa propuesta de comida tipo pub con toques mexicanos y, por supuesto, cerveza helada. Te esperamos para compartir momentos inolvidables entre amigos y buena compañía...

Ojos Locos

Bar · Houston

4.1 · 1,521 avaliações Google
www.ojoslocos.com

Sobre Ojos Locos

En Ojos Locos, vive la pasión del fútbol en un ambiente inigualable. Disfruta de partidos emocionantes, una deliciosa propuesta de comida tipo pub con toques mexicanos y, por supuesto, cerveza helada. Te esperamos para compartir momentos inolvidables entre amigos y buena compañía.

O que dizem os clientes de Ojos Locos

Ojos Locos in Houston is a popular sports bar known for its attentive service, especially from staff like Daynis, Lisbet, Mafe and Rosely. Customers consistently praise the friendly and efficient service, lively atmosphere, and management's attentiveness. Some negative reviews mention language barrier issues.

Pratos populares

Mexican tacos buffalo wings fries salad

Ideal para

Grupos Locais Noturno Casual

Tip: The bar is huge and perfect for big parties, with happy hour and deals often available.

Services

📶 WiFi 🌳 Terrasse 🅿️ Parking 🚗 Delivery Accessible
🎯 Casual 🛋️ Cozy Trendy 👥 Groups

O que ver nas proximidades

Braeburn Glen Park
A 887m

Braeburn Glen Park

parque

Ver detalhes

Dados de Wikidata

Perguntas frequentes sobre Ojos Locos

Ojos Locos está localizado em 9501 Southwest Fwy, Houston, TX 77074, Houston.
Ojos Locos oferece cozinha bar.
Ojos Locos tem horário de funcionamento. Consulte o perfil para horários atualizados.
Ojos Locos oferece os seguintes serviços: comer no local, para levar, entrega.
Os pratos mais recomendados no Ojos Locos segundo as avaliações dos clientes são: Mexican tacos, buffalo wings, fries, salad.
Ojos Locos é ideal para grupos, locais, noturno, casual.
Ojos Locos in Houston is a popular sports bar known for its attentive service, especially from staff like Daynis, Lisbet, Mafe and Rosely. Customers consistently praise the friendly and efficient service, lively atmosphere, and management's attentiveness. Some negative reviews mention language barrier issues.
The bar is huge and perfect for big parties, with happy hour and deals often available.
1,521
Avaliações

Avaliações de Ojos Locos Houston

4.1
1,521
5★
63%
4★
15%
3★
7%
2★
4%
1★
11%
Avaliações (101)
L
Leonardo Dominguez

Great atmosphere, good drinks and GREAT SERVICE ! PAOLA, LISBET, DAILEY & DAILIN did GREAT taking care of us at the bar.

G
Gilberto Olivares

Myriam did a really good service brought me my drinks on time and was really friendly

B
Bernard M

Rocelin the best server she is very attentive and makes us feel special here in ojos locos

J
Johnathan Hardin

Daynis was very attentive and great service over all my drinks were never low and she persistently made sure I was good

T
Taaeee Briggs

Mafer was so nice and her customer service was great. Hope she seats us next time we go again .

J
Jorge Luis Castaneda

Dailey was awesome first time here, great customer service will definitely return for her

T
Tony Gamboa

Food was great. Service was excellent. Dailey El mejor servicio

N
Nicky Chen

Brenda treated us so nice, took care of us and was a great waitress. Will be back for sure!

A
Alan Calvo

Victoria was so nice and great service! I definitely recommend her!

J
John

She’s so helpful and respectful She likes your job. I can see. Thank You Aliana I had a good time!!!!

D
Daniela Abrahantes

It was a wonderful visit thanks to Miss Yanna who took care of us all the time, it should be said that we were a big table and she was always kind and very polite, thank you Yanna we will return soon.

E
Edward Mauricio

Beautiful waitress Alianet and served us very well will be coming back soon!

u
unc

Alejandra was awesome. Definitely ask for her when you dine in!

C
Chris Castillo

Claudia is great. Made sure we had a nice visit to ojos locos. Very attentive

M
Migue Anthony

Sofia eas my bartender and I have a very good xpeeriemce I’ll come back without dude 😍😍😍

e
eduardo tapia

The service was good ( Daniela) my server it’s so polite and educated 👍🏻 just the music has to be different sometimes

I
Isaac Sustaita

Nayelle was very nice waitress and complimented my clothes... very flirty with a beautiful smile.... made my night.

L
Lena Hernandez

Our waitress Claudia, was very attentive to us. Really excellent service from her part.

R
Richard Cisneros

Great spot to watch college ball on a Saturday afternoon. Val took care of us very well. She even sat me down before my friend arrived in front of the UT vs Gator game. Great time and great service. When I visit the H I'll for sure stop again.

v
victoria Baby

Mafer was very nice and attentive! I’ll definitely be asking for her again!

o
oscar ugalde

Rosely Was an amazing, beautiful waitress. I will definitely come back. She was so kind and did I say she was beautiful.

J
Jorge Munoz

Very good, Rosely was an amazing waitress. She was very attentive and made sure that we were well taken care of.

t
timmy

Chanel is the most beautiful and kindest waitress at this place. The elote and chicken quesadilla was great, definitely recommend this one out of all of the ones in Houston. Always ask for Chanel.

H
Hugo Miranda

Sofia is not only gorgeous, but she attended me really well and made sure i had a great time. Definitely recommend sitting with her

N
Neri Martinez

Victoria the bartender is always on top of her game and very energetic, never an empty drink and very quick to offer the food menu.

J
J Perez

Paola is Amazing as all the other Bartenders Dailey Lizabeth and Mariana follow her lead, never a complaint, the best service and cold beer every time!

L
Luis Sanchez

Had lunch there today and, Thalia and Victoria gave me outstanding service. Drinks and food were promptly served. These bartenders were attentive and will definitely come back.

J
Jasmine Dixon

Mafer was a great waiter! Made suggestions as well as gave input on drinks!! Checked on us frequently!! Highly recommended!!

M
Monkey D. Vegeta

Good service, Daniela made sure I had my drinks and food and always checked to make sure I wasn't Missing anything and she was friendly, and the music good as always.

M
Monique Johnson

I love this bar so much the waitress are so attentive and great and welcoming i’ll always make sure to come here

S
Sergio Torres

Lisbet, gave us great service. She was very attentive and served us with a smile.

M
M johnny D

Edwardo, the manager was very friendly and attentive to customer's needs. Always checks customer's needs. Excellent work!!! Food from the menu is great!

K
Kam Kuhar

Good service and atmosphere. Would eat here again. Our server, Alejandra, provided great service.

A
Andy Futral

Victoria gave me a great experience today at ojos! Can't wait to come back to see her

T
Timothy Edwards

Mafer will definitely make you feel like you belong. She treated me and my team like no other. And her body is beyond beautiful. Go check her out

J
Jesus A Bernal

everything was very good. my waitress was very friendly & attentive great attitude & wonderful smile😍

J
Jonathan Cardenas

Eduardo the manager is so easy going! I enjoyed my time here. Dailey the bartender makes an excellent old fashion

B
Benfranc

Daniel did a great job taking care of our table. I truly recommend her in order to be treated right.

A
Ariel Quiroz

Very nice person and taker care of her customers , very great service 5 stars automatically

L
Luis Garcia

Lizbeth, is one of the best servers at southwest ojos. She is attentive, and on time with any request I had. And also one of the most beautiful young ladies I've met. Ask for Lizbeth!

O
Oscar Aranda

Yindra was the best host ever !! Amazing person and true natural personality.. 10 🌟 🤩 ⭐️

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Gerardo Gomez

Helen Riveron is by far the greatest waitres I have ever had. She was on top of everything her service was great..

B
Boone Goone

Today I came to drink at the bar and Victoria and Mariana treat me really good felt like I was at home at my own bar

A
Alejandro Flores

Great and fresh food! Daileey is amazing!!! She provide all the information about the main manu and special of the day . She is so professional ;hospitality service is perfect.!!!!!

K
Keith Lehmann

Came for quick lunch only because I knew Victoria was working. I get the best service when she's here! My new favorite place for lunch

T
Tony Nguyen

Great service had a fantastic, effortless style she carries herself with so much confidence". "Chanel has a wonderful, personality makes everything she wears look good she really funny .She is not just beautiful on the outside, her energy stunning".

J
Juan Arias

Aliana was an amazing waitress, and was very attentive constantly asking if I needed anything while I was there. She is very up and coming with a great attitude to learn her job.

M
Mark Masiello

Bring Ojos Locos to Tampa, FL Both Hooters and Wing House would barely be competition.

G
Garage Power Builds

Myriam did an amazing job 10/10 would recommend coming and having Myriam as your waitress not only her services was amazing she also very pretty

j
jeffrey See

Mafer is very attentive and took great care of us. Ambiance for the Superbowl was fun. Music after the game is rather loud for conversations but the music is good

J
Jose Luna

Great service she was always there for our next drink and food came fast yasbel was the waiter so ask for her

A
Angela Reyes

Daniella was extremely friendly and helpful with food recommendations. Serving us at every minute. Cheerful and respectful.

W
Walter Thompson

Loving the vibe and atmosphere. The drinks are well priced and the ladies are lovely. Yasbel is so nice and lovely! We are absolutely coming back!

S
Samuel Entzenberger

alejandra was the best waitress ive ever had. she was very attentive and polite! will definitely ask for her again!

G
Gustavo Moran

Very good atmosphere. The nachos are OK. Chanel was a very good waitress. Good place to come and watch sports. Does not get too crowded or crazy like other places.

J
Jazmine Garnica

Mafer was so pleasant and attentive. Didn’t have to ask for refills, she just did it. She checked on us a couple of times throughout our dinner and she always has a smile on her face.

I
Irving G.

yo if you’re hitting up ojos locos southwest you gotta look for myriam no cap she is the realest usually these spots are way too hectic and you’re waiting forever for a refill but she was high key on top of everything even though i happened to go in on her birthday she was still on her grind and kept the vibes just chill she kept the frías coming without us even having to ask and is super buena onda treats you like a homie not just another table if you want your night to hit right and not deal with mid service myriam is the goat 10/10 definitely asking for her section next time we pull up 💯🔥

E
Errolyn Swasey

Me and my gf LOVE OJOS LOCOS. Good eats, good drinks, music is mixed. Service is ALWAYS great. Any Chica that serves you will be AMAZING. Ask for Aliana she is awesome ! 🤗

w
william zetino

Best service at bar with thalia and dailin! Highy recommend😎

M.E Zapata
M.E Zapata

I never thought I would meet someone again after a very traumatic loss in 2024. I was truly just minding my own business when fate stepped in — and at the time, I had no idea what was coming. What started as two strangers watching the Texans vs. KC playoff game on 1-18-2025 turned into something I could have never imagined. In less than a year, he became my best friend, my love, my boyfriend… even my ex-boyfriend for a moment — and now the love of my life, the man I will proudly say I DO to every day for the rest of my life. It all started right here. Just two strangers. Love really is in the air. Ladies — if you’re single and want to watch the game, this is the spot. Ladies with partners who may be ready for that next step… maybe my love story that started right here can inspire you too. Huge shout-out to my girl Danlin, our Cupid bartender who always takes care of us, and to the big boss himself Eduardo. We will always be your faithful customers.

Tony Garfias
Tony Garfias

Outstanding Service from Rosely! Rosely did an amazing job and truly went above and beyond. She was professional, hardworking, and paid great attention to detail. I’m extremely satisfied with the results and would 100% recommend her to anyone looking for quality service. Thank you, Rosdely, for the excellent service!

A
Allun Ward

My service was perfect my server. Myriam was excellent she was a friendly face and explained the specials they had that day. I would definitely recommend coming here and requesting her.

M
Melissa Quintanilla

Love it!!! Mariana and Alejandra gave great service and they were attentive and sweet.

C
Cardenas Toys

Came in after a long, stressful day at work and wanted to grab a drink. I had always heard this place had beautiful staff, but I was also really impressed by the food and overall service. Alianet, Lisbet, Claudia, and Dailey all took great care of me and provided excellent service. I would definitely recommend this place to anyone and will be coming back more often.

E
Elias Martinez

⭐⭐⭐⭐⭐ I have to give a huge shoutout to the bartenders at Ojos Locos — Alianet, Dailey, Lisbet, and Claudia. Every time I sit at that bar, they make it an experience, not just a night out. They’re attentive, fast, and always on point with recommendations. Drinks come out perfect, service is consistent, and they somehow manage to handle a busy crowd while still making you feel like you’re the priority. That’s real professionalism. The energy they bring is unmatched — fun, welcoming, and top-tier hospitality. Whether it’s game night or just a casual stop in, they elevate the whole vibe. If you’re going to Ojos Locos, sit at the bar and let them take care of you. You won’t be disappointed. 🍻🔥

R
RJ Salinda

Waitress was Paola, very nice and attentive. Food was excellent

D
David Guzman

Food was great! Daniela was the best server that we have ever got! Fast, reliable, friendly! Anticipating our needs always! Will defently come back

Rodrigo Silva
Rodrigo Silva

Mafer was absolutely AMAZING! From the moment we sat down, she was incredibly attentive, friendly, and made us feel so well taken care of. Her positive attitude, professionalism, and genuine kindness really stood out and made our entire experience even better. She checked on us at the perfect times and never missed a detail. Hands down one of the best waitresses we’ve had — we’ll definitely be asking for Mafer every time we come back!

J
Jay H

I had a great time at Ojos Locos Bar and Grill. The atmosphere was lively, the food came out hot and fresh, and the service really stood out. My waitress, Sofia, was excellent super attentive, friendly, and made sure everything at our table was taken care of the whole time. She checked in at the right moments and kept drinks and food moving without us ever having to ask. Service like that makes a big difference. If you stop by, I’d definitely recommend asking for Sofia.

T
Team Atlas

I'm new in town and would definitely recommend this establishment for the food and atmosphere. Especially because of the service provided by Alicia behind the bar. She held sharp attention to detail and knew to check on us before we needed to ask. She is also an all around delightful person to be around. 10/10 would recommend to any new person considering stopping by for good food and vibes.

S
Shanna Birli

Rocelin was an amazing server for my first time there! As a lady I felt so comfortable and welcome. She was super personable, brought food out at a reasonable pace and made great conversation. I look forward to visiting again! (Visiting Texas from Michigan)

J
Jose Lopez

This place is a very happy and energetic. The view is fantastic. All the girls are beautiful and friendly. If you want to be left alone and just enjoy the view.. you can do that too. My waitress Alaina was quiet and friendly. She made my time here very pleasant.

J
Jonathan Avila

“Our server truly went above and beyond. They greeted us warmly, explained the menu clearly, and checked in just the right amount. Drinks were always refilled, and the food came out exactly as ordered. You can tell they genuinely care about their guests. Would absolutely come back!” Server name is Dailey ask for her

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Glynn Hogan

I highly recommend this place. The food is excellent and the service is awesome. The bartender Victoria “V” is top notch, good energy and great personality. I wasn’t sure what to order and she recommended and made me a custom cocktail that hit the spot.

A
Albert Zapphire

I had a great time at Ojos Locos Southwest. The atmosphere was fun and the service was even better. Paola, Dailey, Lisbeth, and Dailin are honestly some of the best bartenders there. They were super friendly, quick with the drinks, and made the whole experience feel welcoming and enjoyable. You can tell they really know what they’re doing behind the bar and they keep the energy up the whole time. Definitely one of the reasons the place feels so lively. I’ll definitely be coming back!

D
DESERT GUNS

Daniela was our server and she was absolutely on point. Super friendly, attentive, and made sure everything came out exactly as ordered. You can tell she actually cares about providing great service. She checked in at the right times without being overbearing and kept a great attitude the whole time. Easily one of the best service experiences I’ve had—ask for Keily if you come here.

M
Maria Moctezuma

We had such a great experience and our waitress Mafer made it even better! She was incredibly attentive, friendly, and had such a warm personality that made us feel comfortable right away. She checked on us at the perfect times, made sure our drinks were always full, and her recommendations were spot-on. You can truly tell she cares about her customers and enjoys what she does. Thank you Mafer for the amazing service — we’ll definitely be coming back!

X
Xavier Freeney

Had to leave a review for Ojos Locos because today’s visit was top tier 🔥 The wings were PERFECT crispy, sauced right, and came out hot every time. Service was fast and they kept checking on me without me even having to ask. You can tell they actually care about the experience, not just the food. Big shoutout to Dailey, Paola,mariana, and Lisbet all super friendly, welcoming, and made the whole vibe fun and comfortable. Great energy, great attitudes, and they stayed on point the entire time. And for the guys yes these beautiful women are great too 😄 Food ✔️ Service ✔️ Atmosphere ✔️ Definitely coming back. If you pull up. Ask for them they’ll take care of yo

Juan Lugo
Juan Lugo

Best place ever. Service was fantastic, atmosphere top notch. Management made sure we were taken care of, Julio was the manager. Best service over all.

Danny Gutierrez
Danny Gutierrez

Ok soooo …. Let me start with….January 18 2025 Texans vs KC… I saw the most beautiful woman standing by the bar At Ojos Locos SW….I wasn’t going to attend that night but I went in support of my friend. How it began “mam is this seat taken?” Her response was “no just don’t be weird” Turns out Ojos is a safe zone to wind down, listen to awesome music, watch games, and have great beverages. Eduardo has kept Ojos and their patrons safe. Kudos to him for keeping the weirdos away and staying vigilant. I love the service and ambiance Ojos locos provides. The waitresses and bartenders are friendly and provide prompt service. The bus personnel keeps Ojos Locos clean and tidy. They all go above and beyond to make sure we are taken care of. Back to my story. I met the love of my life there. The most beautiful woman I saw there by the bar… well she is now my fiancé. Thank you Dailin for always taking care of us when we go. We always look for her and her expertise for making recommendations on food and drinks. It’s never a disappointment when I’m with my new Fiancé or when I’m solo knowing we will always be taken care of. My favorite is the avocado burger and the Dailin special is to die for, buffalo garlic parmesan wings. All flats. Thank you Ojos, we now have a set date for our wedding !!!!!!

Char mont
Char mont

LISBET was an excellent server. She pays attention to you when you are seated with her. Attentive, welcoming and very proficient with her service. I chose her every time I stop by this location. Props lisbet keep up the good work.

Angel Martinez
Angel Martinez

Our waitress Rocelin was super kind and very helpful whit the order she was always in time whit our service im definitely coming back to this location

luis munoz
luis munoz

Shout out to the management tonight 🙌 food was excellent as well as the fastest time we've ever recive our food with perfect taste. Very happy with the attention that is being shown by management with interacting with other guest.

Edwin Zaldivar
Edwin Zaldivar

Daynis was straight 🔥 at Ojos Locos. Super chill, mad attentive, always checking in making sure drinks stayed right and food came out on point. She got that friendly, smooth, and knows how to take care of her table without being annoying. Whole experience was a vibe because of her. If you pull up to Ojos Locos, make sure you ask for Daynis, no cap.

Alexander Palacios
Alexander Palacios

MAFE was the best!! made me feel at home with courteous, fast , efficient service shes the best server i had in years of coming to this Gessner location. Positive attitude towards your work is hard to find this days, shes not just here for a check OL are lucky to have her as part of their staff.

jesus ortiz
jesus ortiz

I usually sit at the bar the 4 bartender at the bar where nice, with beautiful smiles and attentive attitude. We had a great time as usual love the music. Daylei, Daynis, Paola, and Lisbet were fantastic. Loved them.

Jorge Castilla
Jorge Castilla

Great place for a quick meal and a taco de ojo 😉 This time, I could not have a beer and had to order a salad (not their forte, unfortunately). Daynis made my evening dinner amazing. She is sweet, caring, efficient, and carries a food conversation and handles so many tables with a natural talent. And even so, she was training Betzy, and she is also a great waitress. I was taken care of by an excellent duo. I will come back.

Walter Sandino
Walter Sandino

Very nice place. Very nice looking girls. Daniela vas very nice. Will be coming back. The music goes with the place.

Mike Williams
Mike Williams

Came to sit at the bar with Dailin behind the bar alone making drinks non stop she is a very hard worker and provides excellent services under so much pressure with orders coming by herself. As far as atmosphere this one was the most depressing one I've visited. No smiles, no laughter no interaction I looked around a few times and everyone seems sad. Totally different vibe from the other locations I have visited.

JuanchoWithTheSauce
JuanchoWithTheSauce

Great Sport Bar for any Sport specially Football ⚽️ and spanish leagues . Good food , good service, great drinks and great looks. This place is huge so perfect for big parties and they always have happy hours and deals going on.

Heather Jackson
Heather Jackson

I just stopped here with a friend. She offered boneless buffalo wings and fries and I ordered the Mexican tacos with rice and beans. She got a sprite and I got a sweet tea. All of the food and the drinks were great and on point with no complaints. Our waitress was nice and cute. I think her name was Kylie or something like that. The place had good music the was fitting with the atmosphere so the vibes were great. Our total together was $30.

F
Francisco Herrera

The atmosphere is amazing they switched it to the game i wanted plus the food was great i loved the wings and the ladies were beautiful yesssss such a lovely time thank you kindly

R
Ronald Foster

Daniela was a great host. Friendly and checked multiple times to see if I needed anything.

Rocky Garcia Jr. - SHC
Rocky Garcia Jr. - SHC

My party was very pleased with the experience. Management was present. Abundance of waitstaff on hand. Tables were bussed quickly. The kitchen moved quickly. So did the bar staff. Im looking forward to my next visit.

A
Anjum Sabir

Great place inside, tasty food, cold well made drinks, and fantastic service. Security at the door, however is extremely sub par. African American girl on the phone, mid conversation, smoking a cigarette, while attempting to pat us down. That was amusing, but otherwise great place.

J
J G

Need to play more diverse music if you want to attract a wider crowd. Waitress very attentive checking in often, but not engaging enough with customers, better tips could be had. Overall a disappointing visit!

F
Fernando Martinez

Worst experience ever. Walked in and I was expecting to have a good time. Everything was going well til I felt the harassment from on of the managers his name is Julio he kept on observing me and my friends all night. I hope the company corrects this behavior since is not an environment where any customer feels welcome. If people like him are not customer oriented you need to change your career and look for something that brings you happiness. Just the aura from all the girls felt like they didn’t want to be there and were afraid to even entertain their customers because every time you would try to talk to them they would say that they couldn’t even talk to their own tables because Julio was calling their names on the radio. He should focus more on customer experience and less on just talking to the security guards…..worst place ever don’t bring your business to this place…

M
Maria Hernandez

Ojos has always been a good place to hang out, i like to go there for the environment. I recently went and definitely had terrible service by the bartender, i went to sit down, she asked for my ID, i gave it when i asked for a drink, once my partner came it was the same thing, the only thing is that he ordered 2 drinks. which in total was going to be 3 drinks, apparently we can’t order ahead for other people, which is understandable. I definitely did not like the attitude she had, she said “yall can’t do that” and kept saying it, well i’m like “well what exactly can’t we do?” and she explained the drink process, the person has to be there to order their drink. okay, understandable, but instead of de-escalating it, she went to her manager and asked him to personally kick us out. literally the worst way to handle something, she could’ve just said “i can give you guys your drink and wait for the other person” that’s all. and it was very disappointing how the manager said to my partner “you were smoking when you were coming in” and he was not, he said he was as intoxicated, and when he showered no signs of being incompetent. To me it personally felt like he just goes by what the bartender just says, instead of understanding both sides. The bartender and manager made my experience very horrible that night. It was sad, because it’s supposed to be a good time there and they just made it bad.

chad cortez
chad cortez

I called over the phone to place an order (my only language is English), and the lady who picked up the phone spoke only Spanish (I’m assuming). I go ahead and try to place my order anyway and the lady on the other end of the phone started mocking me and making fun of me because of the language barrier, eventually just hanging up on me. I try to call in a second time and the same thing happened again. I was already in the parking lot trying to place an order to go from my car because it was pouring down rain, so I had to walk the whole parking lot 4 times just to get an order in without being humiliated and made fun of infront of my face. Got my food which was great but the experience I had to encounter during this order placing time seemed racist and biased. If you can’t speak Spanish I’d advise you not to go to this location.

Bianca Alvarez
Bianca Alvarez

I don’t even know where to start…I’m from FL and this place has been my favorite since Januaryand I come here every month. Last night I met a guy at the bar that was cool long story short I told him he was getting triple charged when he questioned it the bartender went and told the manager and they said I had to leave. I did nothing wrong I even asked a few people at the bar everyone said I did nothing wrong but I guess for them loosing a regular like him over money was too much. For single men they will get over on you simply bc you’re drinking I will NEVER come to this location again

Sharita Davis
Sharita Davis

To: General Manager and Corporate Office Ojos Locos Sports Cantina 9501 Southwest Fwy Houston, TX 77074 Subject: Formal Complaint Regarding Discriminatory and Unprofessional Treatment by Staff Dear Management Team, I am writing to formally express my deep disappointment and concern regarding an experience I had at your Ojos Locos Sports Cantina location at 9501 Southwest Freeway in Houston, TX As a customer who visited your establishment in good faith and with the expectation of receiving standard hospitality, I was instead met with blatant disrespect, dismissiveness, and what I perceived to be racially motivated behavior from your staff — specifically, two bartenders named Diana and Aaliyah. I arrived during happy hour and took a seat at the bar. After sitting for over ten minutes without being acknowledged, I politely asked Diana for water and menus. Her response was not only unprofessional but aggressively dismissive — she held up her finger with an attitude, gave a condescending expression, and said “Give me a second,” before walking away and never returning. Instead, she sent her co-worker, Aaliyah, to assist — who, unfortunately, was equally unhelpful and disengaged. I then asked Aaliyah if I could speak to a manager. She walked off and informed Diana, who once again did not respond or make any effort to accommodate or address the issue. I was ultimately forced to get up and locate a manager myself. Regrettably, even the manager failed to take any meaningful steps to address my concerns or acknowledge the unacceptable behavior displayed by his team. The conduct I experienced felt targeted, discriminatory, and rooted in racial bias. As an African American customer, it was clear I was not afforded the same respect or service as others present. I do not take such claims lightly, but the behavior of these employees — their tone, body language, and unwillingness to provide basic customer service — was overtly unwelcoming and dismissive. This type of treatment is not only hurtful and unacceptable but also harmful to your brand and reputation. I respectfully urge you to take the necessary disciplinary action and provide comprehensive sensitivity and customer service training to your staff at this location. No one should have to feel unwelcome or disrespected in a space designed for enjoyment and hospitality. I would appreciate a written response outlining what actions will be taken to address this matter. I hope you understand the gravity of this situation and take immediate steps to ensure no other customer has to endure such treatment. Sincerely, Sherita Mitchell

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Ojos Locos
Ojos Locos
Ojos Locos
Ojos Locos
Ojos Locos
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Informações sobre Ojos Locos

Como chegar

9501 Southwest Fwy, Houston, TX 77074

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Ojos Locos
Toque para direções

Destaques

Boa avaliação
4.1/5 estrelas
💬
Muitas avaliações
1521 avaliações
💰
Preço moderado
Nível de preço
👨‍🍳
bar
Tipo de cozinha

Serviços

🥡 Para Viagem
🚚 Entrega
🍴 Comer no Local

Opções de refeição

🍽️ Comer no Local
🥡 Para Viagem
🚚 Entrega

Info Restaurante

Estado
Verificado pelo proprietário
🕐 Horario Hoy
11AM-2AM
Avaliação
4.1/5
💬 Avaliações
1,521
💰 Nível de preço
$$
📞 Telefone
+1 832-384-7155
🌐 Site
www.ojoslocos.com

Comodidades

📶 WiFi gratuito
🅿️ Estacionamento
🌿 Esplanada
Acessível para cadeiras de rodas
🚻 Banheiro
💳 Cartões de crédito
📱 Pagamentos móveis
🏘️

O Bairro

Braeburn Glen Park

park in the United States of America

A 887m
🎮

Jogos

🎮 Ganha Pontos Enquanto Exploras!

Joga Find Me e troca pontos por descontos em Ojos Locos e outros restaurantes

🎮

Ganha Pontos em Ojos Locos!

Joga Find Me e troca recompensas aqui

Ganha pontos extra e troca-os por recompensas de Ojos Locos

🏆 Recompensas de Ojos Locos

💰

Desconto 10%

Em Ojos Locos

1000 pts
Disponível
🍽️

Aperitivo Grátis

Na tua próxima visita

2500 pts
Limitado
👑

Mesa VIP

Experiência premium

5000 pts
Exclusivo

para trocar recompensas e ganhar pontos

📋 Como funcionam as recompensas?

1

Joga Find Me

Cada 100 pontos de score = 1 ponto de recompensa

2

Acumula Pontos

Os workers ganham 2x pontos por partida

3

Troca Recompensas

Descontos, comida grátis e experiências VIP

Ligar
Deixar avaliação no Google
👑

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