Carol Haynes

I've never been to Taco Bell until yesterday. I will never go back again. I ordered a chicken quesadilla & a side of guacamole.Chicken had no taste, if anything it tasted boiled. There was very little of it at best. Quesadillas were so thin & flat. Not to mention the quac had only about a tablespoon. Hot sauce was in packets & was awful. Not worth 7.00 dollars. I guess it's just me but I don't know how they make it. Maybe I just ordered the wrong thing. I'll never try again though.

Caleb Ewing

Food quality very poor. Services was blow average. Atmosphere was not so great. I used to really like Taco Bell. But the one in Kilgore Texas in my opinion it's just nasty 👎

Chris Saxon

Terrible customer service. Driver and I had 2 prepaid online orders to pick up. The person at drive through consistently kept telling us she could not understand and told us to pull around to window. We did and they finally understood my driver. We asked if I could get mine too and they told us no we would have to drive back around and do the entire thing a second time (fully backed up drive-through). This was an online, already paid for order. The order was cancelled and we left without getting the food.

Just Here999

The new kiosk ordering makes me avoid this place. Its slow and stupid.

chasity hance

Absolutely terrible service. Stood at the counter for 20 mins waiting on a mobile order. Manager needs to get their team to do better. Heard an employee say one time "I'm not in a rush, they'll get it when they'll get it"

Jason Fritz

This place is owned by a top 10 franchisee. Yet the tables look like they have been through war. The employees are not properly trained. 1 was picking up sauce from the floor to put in the holder on the counter. The drink machine was purchased because it was cheap....and It functions like it's cheap as well. I ordered 3 small items, and it took 17 minutes to receive my food. The ceiling vents are dirty, and the manager was sagging. Nice place....

Kikilani San Nicolas

It was my first time going here and it was TERRIBLE!! I was very disappointed. I refuse to go back here and give them any business. All I asked for was a Build Your Own Cravings Box. Which was supposed to include the following items. 1 Chalupa Supreme, 1 Soft Taco with all toppings, 1 Cinnamon Twists & a Large Drink. I did not receive any of the items that were asked and paid for. Instead, this is what I received. See photos.

Flynn22

Ordered through the kiosk. Not busy. Only person in dining room and no one at the drive thru.Asked twice if the bag was my whole order and was assured it was. I was missing 2 burrito supremes but couldn't see that by the way the food was stacked in the bag. Lesson learned. Always count everything twice

Peggy Sue Fogle

Could employees be any lazier? Stepped up to place an order, was told to step down to a machine and place my order?? When asked how to find full menu on the machine was to there are buttons at top?? So after it was figured out, cash was being paid employee was put out wanted the use of a card. You could fell their irritation as they had to actually come from behind the counter to assist. When food was give it was put together with very little amount of product to it, and Luke warm. Going to the table realize if going to sit down as the customer was gonna have to wipe it down... will never return. There are other places to go where service will be better.

Charles Cooley

The people are always nice, but I’m constantly getting my order wrong. I always ask for no tomatoes & 8 out of 10 times I get tomatoes. Today part of my order was missing, & parts I did have were wrong. My quesadilla didn’t even have meat in parts & hardly any cheese. Just look at this photo!

Allen Scott

I used to really like this taco bell, but over time, the workers seem to have become less and less competent and it seems management has also changed. As a vegetarian, when I say no meat, there absolutely cannot, under any circumstances, be meat in what I ordered. If it had only happened once, I wouldn't feel the need to leave this review. I could just chalk it up to the fact that people make mistakes, and move on with life. My order has been wrong so many times from this Taco Bell that I'm just not going to go to it anymore and I advise others to also find other options. There are honestly plenty of other better places to go eat at in Kilgore.