Shub

I’ve been having a terrible experience these past few months but TODAY was the last straw. I ordered two deluxe boxes meats replaced for refried beans and we got beef. My drink was also meant to be a large but i got a medium. The employees need to stop prioritizing drive-thru and pay atleast SOME attention to the people dining in. Higher more employees if you can’t keep up??? I’d rather drive all the way to Stockton then deal with this POOR service. Apart of my families dietary restrictions are enforced by religion so imagine how me and my family felt being faced with beef and not the refried beans I payed for. I have my digital receipt for proof and pictures of the box.

Gurdip Singh

My family are vegetarian so we got mashed beans but they put beef in it. Also I do DoorDash in Lathrop everyday delay. One indian lady works there she does great but the others are doing poor. There were also many people also waiting for so long and we also had to. I recommend they suspend the manager

Kiefer

Worst Customer service of all drive thrus!!!! No good Morning or anything, just a "what do you want, ok, front window" avoid this location at all cost. I'm local too. Will be going to other locations from here out. Totally disrespectful employees.

Anthony Perry

I get there at 7:59 am on my way to work. At the drive through, they say they aren't open until 8am. I point out it's less than one minute until 8am and by the time the clock becomes 8am, they say they are not open and didn't want to take my order. This is not how you run a business!

TANDA KALOTY

We order online before 20 minutes but order not ready still after arriving we still waiting 15 minutes. But no any other customers no busy hours around 1 am in morning.

moaks

they might make $20/ hour but that doesn’t mean they’ll have any sense of timeliness or even know how to put the most minuscule amount effort into something. had to wait 2 HOURS for my online order, placed it at 6:15pm roughly, home around 8:45pm. when i did make it home one of our orders was all smashed due to how the employee packaged it, i tried giving the benefit of the doubt bc i worked in food service but this was crazy, employees walked around like they huffed some gas in the walk in or just trying to looking busy, truly i never write reviews! but this was sad, pretty pathetic that the managers don’t have this under control at this point

Jeong Yeonho (호야)

I ordered bowl, but it was served late even it doesn’t have rice. I asked to them but they said it is out of rice. They didnt tell me anything before. Ill never come back.

Chris Tringali

Got my order right, but the tacos were so little filled that I was mostly eating a taco shell. The burritos weren't as bad, but still pitiful overall. And since I got to the window 3 minutes before happy hour, they said they wouldn't honor the slushie happy hour price and made me pay the full price. Overall, I can't believe how someone can send out a taco that actually looks like this. Shame on you Taco Bell employee. Shame on you. And honestly, where's the quality control?

U M

Ordered $30 worth of food through DoorDash. They replaced some items without asking and blamed it on the delivery person saying they asked the DoorDash guy to ask me if it was ok to replace those items which they never did. I called the location and spoke with the manager ( Zennaya) in duty who made it sounds like I was exaggerating. Food was cold and missing items. Very disappointed! Do a better job of keeping up your standards, Taco bell!

Leonard Suguitan (Len)

Horrible quality at this location. The Beefy Potato-Rito has about a teaspoon amount of beef (see pic with the potatoes). The 5-layer burrito had an extra taco-size tortilla inside the burrito, and made me wonder why. My guess is that it gives the burrito more volume and the appearance of it being more full of ingredients. I felt ripped off. Do not go to this location, or if you do, really question the quality of the product.