The food was good as I ordered the Monterey Melt with tomatoes added, along with fries. The food was hot and delicious. My only complaint is that every time I place an order on their mobile app, it…

This is located in center of Leon Valley on the corner of Bandera Rd. and Huebner Rd. in the parking lot area of a shopping center. There was not a lot of parking and the drive thru lane can block t…

Margie Casares

Fries were cold and tasted like they had been sitting on the fry bin for 24hrs. I asked if I could have the #4 made with toast instead of buns and the gentleman said it was no problem. Wrong!! Didn't get it. The drinks were, a large powerade and medium coke. I received two powerades. This was the first time I ordered from here at 3a.m. next time I'll go to McDonald's for hot food.

Ld Jm

I placed my first online order with Whataburger and as a first-time registrant, I got a free burger! I added a bunch of toppings like avocado, cheese, grilled onions, one more patty and grilled jalapeños. I also got a large onion rings, a vanilla iced coffee, and a brownie. When I arrived to pick up my order, a lady handed it to me. At first, I thought the drink was Coke so I asked if it was my iced vanilla coffee. She wasn’t rude or anything but didn’t explain. It would’ve been nice if she confirmed it was the right drink instead of just saying my name. As for the food, the brownie was disappointing. It lacked that sweet rich chocolate flavor. The onion rings were just okay, not something I’d order again. I was too hungry to double check the burger toppings but I did notice they only gave me two spicy ketchups when I asked for three. The biggest surprise? Even with a “free” burger, my total came out to $17.23 because of all the add ons. Whataburger is definitely on the pricey side! Overall, it was a mixed experience. The customization options are great but the small details (like confirming the drink or getting the order right) could be improved.

+1

Arrrg. This Wendy's. Who don't even bother going here. They never do a good job. \n\nCold fries again! Thanks

Arrrg. This Wendy's. Who don't even bother going here. They never do a good job. \n\nCold fries again! Thanks

This is the quality at this location. Sando fell apart as soon as I opened it. Almost like its diced. Yikes.

This is the absolute worst whataburger we have ever eaten at. It took them 28 minutes to get our food out and twp trips to the counter. The.manager was terrible she could not help at all. I final…

This is the absolute worst whataburger we have ever eaten at. It took them 28 minutes to get our food out and twp trips to the counter. The.manager was terrible she could not help at all. I finally…

This location is horrible. The manager- Nick Luna needs to learn about customer service. I have ordered multiple times via the whataburger app and it's been a bust. Tonight I was fed up, the delive…

This location is horrible. The manager- Nick Luna needs to learn about customer service. I have ordered multiple times via the whataburger app and it's been a bust. Tonight I was fed up, the delive…

Whataburger always has horrible food and fries. Burger completely fell apart upon opening. Burger and fries were super cold. Not sure how a company can charge a paying customer full price for hor…

whataburger always has horrible food and fries. burger completely fell apart upon opening. burger and fries were super cold. Not sure how a company can charge a paying customer full price for h…

45 minutes...45 minutes is how long in waited in the drive thru only to get to the window and they cant find my order. Cars were not moving, bags of food all over the counter and employees lost and…

I ordered three milkshakes all small and I waited for 15 minutes even though I was the only one in the drive through and barely any people inside the milkshakes I ordered gave my family diarrhea an…

service could be so much better! Slow counter personal, ice machine not working and staff seems indifferent about ice machine

Downloaded Yelp just to leave this review. I have came to this whataburger multiple times since it reopened and the service EVERY time has been absolutely awful. The speakers on the drive through a…

ordered a bbq chicken sandwich and coudnt taste the chicken with the obsurd amount of bbg sauce i had to get a napkin to whipe it off and i had bbq sauce all over my hands i went to order 3 mil…

waited 25 mins for one taquito before getting out of line and leaving. If one car is holding up the entire line for 30 mins, they need to be moved up so other people can be helped.

went for a buffalo ranch chicken strip sandwich and the gave me like 3 drops of buffalo and like no ranch absolutely ridiculous it was just a chicken strip sandwich with cheese never coming b…

Yesterday evening I stopped by for dinner and was absolutely disappointed in the quality of the burger and fries. Both hamburgers I purchased were flat as if someone smashed them down. This makes the second time in a row I’ve come to this location and received the same poor quality burger. Fries were over salted and not fresh What a waste of money and time.

Employees are horrible here they have no common sense, no work ethic, poor understanding and they can’t follow directions. The order was repeated 3 times at the speaker box and at the window and they still got it wrong, whataburger is good but honestly the staff is what keeps us away.

Food is decent. Every time I order here there is always items missing. I gave this location a chance but everytime something is missing and fries are usually cold but there is times the fries are good. Wouldn't recommend if you have a big order they will forget something.

Never have I had such rude behavior from Whataburger. I might as well went to McDonald’s. The awful and disgusting rudeness. And for nothing, because I asked for 2 separate containers of extra pickles. The worker acted as if it’s too much and completely ignored my request. Managers never greeted or welcomed me. Do better Whataburger and smile! You chose your job so give the customer service ppl deserve. What a shame

Today I ordered a large frosted berry, manager takes the order and goes back I'm assuming to make it. A staff member hands a frosted berry to another customer, I asked about my large one and she mumbled something, comes back with a small one. I said I ordered a large and she said they ran out of large cups. Manager comes up and says have you been helped? I explained what happened she tells them to make me a large but tells the girl to throw out the small one, I asked instead of throwing it out can I pay for it assuming she would not charge me full price since it would have been thrown out. Lo and behold I now have paid $4.32 for the original large and $3.99 for the regular that she planned on throwing out. Most expensive frosted berry. Lesson learned, I do doordash pick ups here that's why I was there to begin with and as before the lack of customer service is overwhelming not only from staff but management.

T Holm

Kid at the drive through was in a obvious bad day. Started by handing our card to us with greasy gloved hands. Grease all over our card. Handled our drink with same greasy gloves from previous order - I let all that go. I asked for more spicy ketchup ( gave us 2 for a 3 person order) You would have thought I asked for something impossible. I made eye contact with him so, as to know I had his attention. I told him to have a good day, he ignored me and closed the window in my face. People have bad days, I get it but, if you are and you show it to customers, perhaps dont work in the service industry. Called the "manager" who didnt seem interested. "Ya, I'll talk to him." This family will no longer frequent this establishment. We are 0.3 miles away and all 3 burgers and fries were cold.

vaughn 777

I got sick the other day after eating here and thought it was something else that got me. Then my coworker ate there recently and had the same issue. Avoid this location they are doing something wrong and cross contaminating food.

jose meyo

Waited about an hour which was understandable due to new years. But they forgot my onions rings and charged nearly 50 bucks i was able to get the rest of the orders but they missed my onions rings with my #12 combo. I called but no answer.

Zach Lott

Went to order some food the girl taking my order was the rudest person ever acted like if her doing her job was an inconvenience to taking other people‘s orders spoke with the manager, Josh, which is also rude it’s no wonder Whataburger has gone downhill. The quality of employees. The quality of their managers and their staff is just unbelievable. I guess I’ll keep going to Burger boy at least my burgers will be hot and my fries will be fresh and not cold

Joshua Cox

Here’s the same review updated with that line, phrased strongly but still in a way that won’t get flagged as profanity/harassment: I’m extremely disappointed with the “Breakfast Platter” I received from this Whataburger location. The menu photo shows a complete platter with properly portioned eggs, bacon, hash browns, and a biscuit. What I got instead looked sloppy, under-portioned, and thrown together, and it was missing key items. It was nothing like what I ordered or what’s advertised. Honestly, it looked like someone’s leftover plate was dumped into a to-go container and handed to me. This wasn’t a small mistake—it was poor quality control and an incorrect order. I won’t be going back to this location, and I recommend people drive past it and choose a different one that actually cares about the quality and accuracy of what they’re serving.

Evolution Picker

Horrible service! Super rude manager. When I told them my order was wrong, one employee said they would replace everything for full satisfaction. But then Lupita (the manager, I think) said they’d only replace the items that were wrong or missing — not the whole order, even after it was promised. When the replacement finally came, the fries were cold and the bacon on the burger was raw. Totally unacceptable! Check your add-ons and your quality before handing out food like that. Forget Whataburger new standards

Sam Fowler

i haven’t had problems at this whataburger in awhile, they’re usually so kind to me! but today i went to refill my drink that i bought this morning and a shift lead stopped me and said im not allowed. i work two stores down and i always go to refill it once a day whenever i buy one in the morning. like sure that 12¢ of dr pepper is coming out of your pocket. i had started to come here more often to buy food because they were so nice to me but now im not. she stopped in the middle of taking an order to get onto me. it’s not that serious, get a life.

Saul Conde

Ordered almost $70 worth of food. Everything was trash. All the meals were wrong. We got a chicken strip box and the amount of gravy given didn't even fill up a quarter of that little cup. This place is trash, dont waste your money. The fries damn near broke my teeth. So hard and stale. I dont get it. You think as busy as they were they would have fresh fries cycling in and out...nope those fries had to have been some of the worst I've ever tried. Never spending my money here again!

Trevor Najera

5 out of 5 times now (which is why im finally making a review), my fries are cold and soggy, my burger is soggy and the bread is just mush. Weird that i waited 25mins thinking i was gonna get fresh fries. But nope, just a "sorry for the wait". Burgers tastes Okay at best. I REGRET not going out of my way for P. Terry's. Won't make that mistake again. Gone are the golden days of Whata Burger. Its just a joke now.

Q E

I came in, and I placed my order. It took them almost 15 minutes, and when I received my bag, the onions were missing on my burgers. The worker who handed me my order also had very poor hygiene - as if he did not brush his teeth or wash his face - that's unhygienic for a workplace. This Whataburger location is not good at all.

Gino Cooper

Went into the establishment, and was completely misled. I was told by an employee, taking my order, that I could order fries and a drink and receive a free burger. I took the opportunity and ordered the said promotion. Once I paid I overlooked my receipt and noticed that I was actually charged for my burger. I asked the employee about it, and she acted confused. I asked to speak with the manager and she said that I shouldn’t have ordered the hamburger if I didn’t want it. I made it clear to her, for the second time at that point, that I was misled, and she still was not understanding. She did nothing to compensate me, or ask what she could do to fix my experience. I reached out to corporate and they seemed to understand, and fixed the situation for me, by compensating me. It’s sad that I had to go to those lengths because of this particular manager’s inexperience of leadership.

Eddie Alvarez

I can't speak for everyone, but this location hasn't been that great. They always get my order wrong and takes forever to get my food during the middle of the night. Food is still good, just the service part.

Jasmine Garza

Waited about 30 minutes on side they pulled out 4 cars before us. They forgot our straws asked if they had put spicy ketchup in the bag she said yes. There was none had to walk back inside to get straws and ketchup. Alls we ordered was a sandwich and a burger and a shake. Our food was cold as well

ROB RES

Sad that one manager can change the whole dynamics of this location Susan is always rude and very inconsiderate it's hard to see this because it takes away from the goodness that the other managers do it doesn't they just have a manager like that and I'm sure it's not by choice of the managing partner Mr Allen he seems very particular about employees staff and managers he's just the one that sticks out from the rest she just extremely rude and has no customer service skills whatsoever if I don't understand why she's in a position that she is and the only reason I hate to do this give the start of one rating for today is just for this visit because she's the one I dealt with right now cuz I really hate to give this location a one-star rating cuz I don't think they need it you need all the help they can get with customer service skills you have good managers in this location how's everything below that's not the the type of food that I'm used to eating at this restaurant the food normally really good but those fries are brown soggy and old as hell I don't think she's capable of handling a restaurant of this magnitude anyway just thought I would let you all know please don't hold it against the tire restaurant. Is this every time I come in and she's here on duty I'll either leave and go somewhere else to eat or try not to interact with her at all ruins your day