Pop Lol

slushie looked more like a soda. was completely melted the second it was handed to us at the drive thru. extremely tasteless.

Noemi Lozano

I had called prior to showing up because I wanted to know if the ice cream machine was working being that sometimes they have a note saying it's out of service. They never answered... I decided to go and ordered a Sonic Blast. At the window I asked if they ever answer the phones, the attendant said you have to speak to the supervisor and immediately shut the window on me, not giving me the chance to ask anything else. The supervisor comes to the window and after telling her about the phone, she said it was because sometimes they are really busy and short staff. That the ice cream machine was fine.... No duh!!! I had just received the blast, I also told her about the attendant and she also apologized and that they have had to talk to her before. It was just a waste of my time to even continue..... Anyhow, it is a business and the phones should always be answered, what if there is a complaint on orders or other general questions like mine. No one wants to waste their time making the trip, expecting to order the thing you crave only to find out that the machine is out of service or out of a certain something.... Two stars only because I did get the blast, but them girls need an attitude adjustment.

Veya Beck

Lady at drive-through window with blonde highlights was very rude and got my order wrong and was mad. I asked her to take it off. I feel it was very rude of her and I hope she didn’t do nothing to my food

BM

I haven’t been to sonic in years; however, we went recently to try some new drinks with the summer heat. We have gone 3x in a week and each time the drinks are made incorrectly. For example, we paid extra for real fruit and the drink were missing the fruit. So didn’t even get what we paid for each time. Each staff interaction has been poor. Management should focus on training staffs customer facing skills and following directions. Needless to say, thanks for validating why we don’t come here.

Bena Romero

Only ordered eight chicken wraps and they had me waiting out here for 20 minutes and then after I asked if my foods almost done they had me waiting for another time so I’m really unhappy with that don’t go here on a hot day😖😖😖

haley

This evening, I went to get dinner at Sonic. I ordered a chicken tenders meals and asked my side to be fries. The cashier confirmed. After I paid for my meal and referred to the receipt, he had charged me a side of fries. Additionally, my meal had an unknown $1.50 charged to it. I asked the cashier if he charged me the fries on accident since I wanted it in the meal, and he then notified me that the fries could not be replaced with the meal. I also asked why I was charged an extra $1.50. He, and another individual who worked there, both indicated that it was tax and I was taxed again for the entire purchase. Here's my question: How can I be taxed on a single meal but not the other items I bought? Here's what I'm thinking, the additional charge is because I ordered a 5 piece and so it charged me the $1.50. They could not explain things properly, did not notify me of the additional charges, and lacked the understanding that I can't be taxed twice on my purchase. The lack of understanding their own practices is odd and unprofessional.

Anthony Gullo

Ah man. The worst Sonic I've ever been to. Staff is young and stupid and rude. Never said thank you. Forgot onion rings with a strips meal. I didn't bother going back because of how rude staff is. Look at their ghetto sign saying they don't accept apple pay. I'm not an apple user, but how rude to post that with a crying face instead of "We are sorry, we cannot accept Apple Pay at this time". I wouldn't walk away, I would run away. 1000% do NOT recommend. If the owner of this franchise sees this, then you really need to look at your staff and facility. Gross, disgusting, and ghetto. Food also sucked and everything fried was fried black. Their drive thru screen is broke, asking for a password. So they don't change their frying oil either. If there was a zero star, they would get negative 10 stars.

Elizabeth Navarro

This was horrible alll the way around. It took them 20 minutes to give me a greasy egg and uncooked tortilla, when I ordered a sausage burrito. I ordered a hot coffee and was given cold brew. Mind you, this is after Tatiana ignoring my order and telling me very rude “I already told you yes” when I asked if they still serve breakfast and her not responding. I know it doesn’t matter, this location stays backed up. Reading the reviews makes me realize how long she’s been allowed to treat people like trash.

Raymond

Sooooo slowww like an hour wait all summer please hire more people!! Foods is sometime tasty but service is always bad. My Chicago dog was dripping wet with pickle juice and my slider was just slapped together. I sumwhat could understand if there was a line out the door but I was the only one in drive through. We only have so many options here in madera I continue to come here maybe once a year for the variety but never expected much. Fresno location really have it together you guys need to take note. There service is so slow and the workers are obviously over worked because they are never happy the park and order is 9 times out of 10 closed for the wait to be this long. Fresno has way more people and don’t have the same issues as this location.

Jason Webb

Two awful drive thru visits in a row. I will NOT be going back to this location ever again. Ordered grill cheese sandwiches both visits and got microwaved white bread with melted cheese in the middle, no butter on the bread and they absolutely never saw a grill (zero grill marks on the bread, no butter either) How do you screw up grill cheese sandwiches? The rest of my order had issues each visit also. Ugh! Terrible luck at this location...