ELizabeth Portillo

Surprisingly very good! Staff is friendly

Mary

I come here during my lunch breaks (weekdays between 11 to 1.30pm) if I'm in the area. My order is always right and comes out quick whether it's super busy or not. It's a small location but love the fresh salads, with grilled chicken. Best salads in town for the affordable price. No need to go tog a fancy restaurant to pay $15 bucks when you can come here and pay under $8 bucks and be happy with and great fresh meal.

John Ferreira

This store is a little cramped on the inside. With 4 people in line almost seemed like we were almost to the front door. The food was really good. The tostada salad is pretty hard to beat. It's not cheap but oh is it so good.

Nani

I went through the drive-thru and ordered a Family Feast. I always try to be patient and understanding, knowing how busy fast-food restaurants can get. The drive-thru cashier was extremely kind, patient, and helpful. He assisted me with my order, asked for my name, and even checked if I wanted chips and guacamole. Because he was so nice, I mentioned I wanted a side of chips since I like to enjoy my chips and salsa by itself. He made the experience much more pleasant. When I asked for extra salsas (4 red, 4 green, 3 pico), there was some confusion at the window. The manager told the cashier that I couldn’t get that many and that I’d need to purchase a large side tub of salsa for around $4.80, then limited me to 9 salsas total. The cashier still tried to help and added a few extra, which I really appreciated. That said, I’ve noticed a pattern with management at this location — they often come across as rude and seem more focused on limiting portions rather than keeping customers happy. It’s unfortunate because the food and the cashiers are great, but the management style can make it less enjoyable to come back. Overall, if the management were a bit friendlier and more flexible, this would easily be a 5-star experience. The cashier’s service, however, was excellent.

I had the new Mexican Caesar salad with double chicken. Meat was very dry. Salad dressing was tasty.

G. G

My husband and I stopped by here this morning and ordered avocado double chicken salads paid almost $27 at that. So we get home and just to be disappointed in our order our bowls looked like single chicken salads we had no chips in our bag again and the last few times we have been here we had a problem in our order I understand places get busy but it was barely a hour after opening it wasn’t busy at all then we’re going thru the drive thru to be told to park in the front to wait for our order which came out pretty quick so didn’t understand why we had to drive back around the building so it’s really frustrating cause we love the food and this is the closest one to us we drive 20 min to get here depending on traffic and to only get home and notice our order isn’t right I think we are going to stop eating here

Yasmine Lawley

Came here with my boyfriend and had a disappointing experience. He ordered a BRC burrito and paid extra for chicken, but it was mostly rice and beans with barely any chicken. My creamy cilantro sauce was also forgotten, and when we drove back to get it, the employee gave me attitude and insisted it should’ve already been in my bag. If it was, I wouldn’t have come back. I’m pregnant, so being hungry and having to drive back just to receive attitude was really frustrating. I just wanted my sauce. I’ve been to other Pollo Loco locations and always had good experiences, so this location definitely threw me off. Mistakes happen, but customer service here needs improvement.

Salvador F

20 mins and the mobile isn’t ready. I can’t go through the drive thru they want me to come inside…. But everyone in the drive through got their food family meals right away, but my 2 burritos still not ready…..Why even place a mobile order? Alv

Jesse Martinez Alonso

Their chicken is so disgusting. Most of my bites are just squishy. The amount of times I keep having to spit it out is shameful. They used to be better man

Shannon M. Leonardo

If I could give negative stars, I absolutely would! Avoid this location in MODESTO, Ca at all costs. CUSTOMER SERVICE IS COMPLETELY NONEXISTENT! After traveling for four hours, I stopped here just to grab a quick snack and drink. I really needed to use the restroom first, but the employee told me I had to purchase something before I could use it. I could barely think about food because I was so desperate to use the restroom! When I finally got inside, it was absolutely disgusting—no seat covers, the toilet paper dispenser didn’t even work, and the entire area was filthy. Mind you, I don’t look homeless or like I was planning to shower in their sink. What could have been a simple stop at one of my favorite restaurants (where I easily would’ve spent around $20) ended with me spending the last $4 I’ll ever give this establishment. I’ve never in my life been told I had to buy something just to use a restroom, and I hope I never experience that again. I will never step foot in an El Pollo Loco again.

Carolina G

I ordered basically almost a family meal. Tell me why I asked for 5 red sauces and 12 salsas frescas (pico) and the manager on July 14th at 8pm denies me of that. The lady at the register says because her manager says so I can’t have the sauces I use to enjoy my food… for my bowl alone I use about 8-10 picos because I love it. I tell them I don’t want the green salsas don’t waste time Ben giving me that one bc I don’t eat it give me the sauces I actually eat and they say no. I asked for a refund since they wouldn’t let me enjoy my food the way I wanted. How simple is it to just give me the sauces I like when I order one bowl alone they give me 5 picos and 2 red sauces … sooo when I order TWO bowls and a kids meal I get the same amount… that makes no sense. For all this food and only 6 picos yall need to revise your salsa distribution policy because the one on Oakdale didn’t deny me of the salsas I wanted so I could enjoy my food what a joke…

Emiliano Contreras

This is the worst fast food restaurant experience ever. I walked in and instantly I noticed how sticky the floor was. It was filthy. My family and I ordered food and went to find a seat but all were dirty so we had to ask an employee if they could clean a table for us. Then the wait for the food was very long. I even noticed that an employee wasn't wearing their mask correctly. He had it under his nose. Eventually we received our food but they told us they ran out of plates. I even had to go back to ask for spoons/forks. Not to mention the rice wasn't very good. The only plus was the chicken. I've been here before and I didn't enjoy it very much so I decided to come again after a while to give it a second try. I was disappointed.

Linda

No matter to what Location we go, we ALWAYS have an issue! This time it was the insane wait time for one order of the 3 Al carbon taco combo. And worse of all they ran out of lids! So I got my drink with a bag and a rubber band on top instead of a lid! I have never seen this so I just said Okay, and took it. I should have asked for another bag at the bottom, but I wasn't thinking straight, since they took so long with my order and I was in a hurry. Well, the darn cup was spilling the whole way! No matter how many napkins I used, My jeans got soaked and my seat too!