Gwendolyn Santiago

Very slow service lately. Waited in the drive thru line for like 20 minutes. However, the food is good and the service is friendly.

Joann Torres

For one the drive thru was a long wait. I finally get to the window to get my food and I asked for cilantro dressing and she told me it was in my salad already. He words were "THE SALAD COME WITH DRESSING IN THE ALREADY" You know..... People choose to work where they want to and if they can't provide good service..... Why are they there???

sandra godoy

Food was good but the restaurant was so dirty. Bathroom, dining area all dirty. There was no clean table to eat. We asked 3 times for someone to come clean our table before our order was ready. They finally came when we were halfway done eating and had to move pick up everything and move it out of the way so he could clean. Which we didn't want to have to do and that's why we insisted on getting a table cleaned before we got our food. I'm not sure if they were having a meeting or just on break but there was a large group of employees sitting together in the dining area, they heard me complaining and none of them bothered to at least tell another employee to come clean. Definitely not going back to this one.

Will Kopf

Everything is spicy, like even the water. Can't get an order correct. Everything is 99% cilantro, tastes like burnt soap, other than that it's ok.

Leilani C.

Worse El Polo Loco that I've ate at! I travel due to my job, therefore, I've ate at MANY El Polo Loco Restaurants. This location was by far the worse! I ordered a 🥗 salad minus the beans and avocado. They gave me the "throw away" pieces that's normally tossed in the trash! I'll never eat at this location again. Wasn't worth my money or time.

Cristian Bonilla

I came in to make a to go order and Jesus the manager told me to give him a a moment, then he walked away and told me I will take care of you after a call. I waited 5 min til someone took my order. The manager then walked out and told me what was I waiting for and told my daughter to settle down. This is so disrespectful in many ways. After I told manager that he had me waiting, he then decided to make my order and take long by walking back and forth into office. They had 5 ppl working plus. Jesus the manager. This happened May 22,2024.

Brenda

We ordered a family meal and it was so gross..the rice was not fresh tasting it tasted like it came straight out of the box with no flavor I couldn't even take more than a few bites even with the pico de gallo on it...the chicken was so dry the skin was so stuck on the dry meat we couldn't even get a full juicy piece. The Mac n cheese was too tender and too much cheese sauce..not edible at all. Will be staying away from this place.

BrownSKIN Jesus

If I could give this place a Zero I definitely would. Don’t ever come here especially before 9:45 - 10 pm when they clearly have a sign posted saying they close at 11. These people are the worst creamy cilantro cups be half filled. Do not come to this el polo loco they are trash it’s the closet one to me but the service sucks

bryanda rodriguez

Don’t come here store is open and they won’t serve you they claim it’s only online orders but restaurant hours are posted which makes no sense not a single time have I came here and been served right that’s why I never come here and if you order online to pick they close the restaurant door so they don’t have to help you this is literally the worst pollo loco I have been too and I only go to it because it’s in my city but I prefer to drive 15 min out of the way to not deal with who ever is running this place. Do Not Waste you’re money coming here

David Juarez

These people are the worst, this is not an overall review, it’s based on 7/10 visits. To begin they make their own closing schedule don’t even abide by what they have on display, and to get rid of clients they always say they are out of chicken 50 minutes prior to closing. Secondly it’s always a gamble ordering through the drive thru, I have gotten dry, burnt chicken plenty of times. Enough times for me to be here writing this review, so enough said. Maybe hire personnel that enjoy and take pride in their job and aren’t there just to make a quick buck. After all their hard earned money is 100% equivalent to the customer, since we also work hard for our money and choose to spend it here, we also expect the same respect. I hope this reaches out to anyone who can make any positive changes. Thank you and have a good evening.