David D

got order sizes wrong... finally got the right size I paid for and the cup was only 3/4 full.... didn't feel like waiting another 10 minutes for a full cup.. also drink was made poorly and not the right consistency

Marie Desimone

Thinking of changing coffee shops. All the Dunks I regularly frequent don't seem to be able to get an order correct. Unfortunately they have the lowest prices and easiest parking (esp. for seniors) which makes my decision to change more difficult.

Connie Dellarusso

Food went WAY down and the coffee Medium black MEDIUM now almost $4. 00! Never again!

Mikayla Anglade

When I brought it up on their attention, they said that’s what I asked for. Nobody asked For three pieces of sausage on a wake up wrap, I said no meat. And extra sauce, this is burnt and disgusting and I can’t even eat it. I don’t eat meat. They didn’t fix it

Barbie Curtatone

I been going to this Dunkins for year's. Its gone down hill. I thought last week was bad when the manger of treated my husband badly. Because he got our order wrong. Saying to him you did this also last week. My Husband had a Hemeric brain stem stroke in October. Sir I placed the order. Not my husband. He politely asked if you could fix the order. Then 2 days ago a Man came in placed his order with a young women. Moments later he she's his order is wrong. He asks if it can be corrected. You hear the Gentleman say what? He said I cant understand you? Can you repeat that. Then he turns to the young women says did you understand him? She said no. He said I dont understand his English. a Guy behind him who is clearly very young I would say in his early 30's starts calling the Older Gentleman a racist. Then proceeded to attack the Older Gentleman. Who was clearly over 60 year's of age. Who i have seen often in this Dunkins for year's as well. You would think the Manger would call 911. Also what l do know is the Owner of this Dunkins watches the Camera's constantly. Shame on him. For the attack of one of his well known patrons. The attack was un warranted . This astblament has in no longer Safe. It has exemely rude manger.

Colin Proctor

I don’t normally leave reviews but today’s the day. Horrible service. Lady making sandwiches messed up my order proceeded to question me about a receipt I didn’t even receive. Clearly frustrated she then grabs a bag that was already put onto the mobile order rack that had been sitting there for at least 20 min bc that’s how long I was waiting. Place wasn’t even busy. She just ignored me and there was only like two orders. She grabbed the bag off mobile order rack and took the sausage, egg, and cheese(sec) off the bagel and tried to put it on a croissant and give it to me. It was definitely cold but she didn’t care because she was upset. I paid 5 dollars for that sandwich I wanted it to be hot. When I told I didn’t want the sandwich bc I saw what she did because it was right in front of me she got even more upset so I just left. I know stuff happens and normally I wouldn’t care but her attitude just rubbed me the wrong way

Michelle Hua

I ordered two coffee by mistake. I asked a guy who works there is ok to return or exchange he said ok, but when he went to ask a woman her name”Rekha” she said no we can’t because they already made it. I want to return one or exchange something else but still telling me no she also mentioned you call the app to get your money back. I just want to make it easy why I have go through all that.”how much does a coffee cost ???” Smh So I took one coffee and they trash the 2nd one without a refund. When I got into my car the coffee spilled all over my pants and my seats because the lid not tight. I’m so upset I got charged for two coffees and I didn’t get to drink one.

Cassandra Bonilla

If I could leave zero stars I would. I bought an iced coffee with milk that was sour and there were visible chunks. I asked one employee to remake it with cream and she brought back another coffee with the same chunky milk in it. I spoke with the manager, I said that I wanted it remade with cream because the milk was obviously bad. He looked me in the eyes and said there was nothing wrong with the milk. He “remade” the coffee which I found out to be the same coffee topped off with cream.

Victor Huang

The last time I came here, I was with my sister who I was dropping off at the airport. We needed a quick bite for breakfast and stopped by this Dunkin' location. The interior was like any other Dunkin' Donuts but smaller than the average. Nothing of note about it. The service was horrible. She ordered a sausage, egg and cheese on a croissant with a medium hot coffee but they forget the sandwich. Not only that but they refused to make it because they thought she didn't order it. Because they didn't give us our receipt but instead tossed them on to a receipt pile, they said they couldn't prove we ordered it and refused to make it. My sister even pulled up her bank app to show the charge and that it was more than just a medium coffee but they refused to recognize. If you're looking for your Dunkin' fix, I wouldn't come here. The service employees here were rude and inflexible and there are so many other Dunkin locations you can go to

Dan King

ICED COFFEE BURNT BEYOND RECONNITION. PERHAPS THE WORST ICED COFFEE I HAVE HAD IN 10 YEARS. THE WORK STAFF WERE ALL WORKING VERY HARD TO SATISFY THE CUSTOMERS BUT THE COFFEE WAS SO BAD I HAD TO THROW IT OUT IN THE PARKING LOT ..A WAIST OF $3 61 PLUS A $1.00 TIP. Manager take note the Coffee was Burnt and should have been poured in the Sewer. Re brew your Coffee and make it Fresh or you will loose even more Consumers

melissa obrien

I stopped there about 2 o'clock on a Thursday afternoon... I ordered a medium caramel latte with no cinnamon on top and I said it like 4 times no cinnamon on top and a croissant stuffer so first the girl made my drink wrong then she put it in the wrong cup try to add a little more milk and give me a larger size so I said I'm not taking that give me my money back so then she made it again the right way and I must have said to her again another four to five times no cinnamon what did she do she put cinnamon on the top then my croissant Stouffer which is supposed to be kind of crunchy and really warm on the inside I went to take a bite it was freezing cold gross I will never ever go to this location again this is not the first time I've had problems at this location. Will never stop at this DD again.

Fatima Zaankik

I came to this location to buy a chamomile tea ( main at, Medford ) I asked for large glass of water and the cashier wanted to charge me one dollar for it!!!!!!!!!!!!????? I don’t get that in Dunkin’ Donuts Cambridge, always water is free when you buy anything from Dunkin’ Donuts. I asked her Where on the menu it says water is $1 and she said that we don't put it on the menu!!! Then she said there is a sign that says there is water for .75 cent and it was no sign there. !!!! Is that how u guys trait customers in this area????!!!!! I need someone to explain this for me!!!!