PrimoHoagies

Jessica

I love this place so much!!! The baristas are all so sweet to me and make my drink right every time, with how crazy it is all the time in there, I constantly appreciate their hardwork. Thank you ladies ❤️❤️

Syd Seeholzer

Came in this morning just wanting a warm bev, explain to the barista Taylor that my stomach has a hard time with coffee, as well as I'm cutting dairy right now. Taylor was so gracious to help me find a really good drink and breakfast item that they modified and took the cheese off of to help with my dietary restrictions. Taylor was a shining light in my morning today, and she deserves to hear it

DaSean Young

Service was really great! Spensyr was helpful and made my drink just the way I like it!

Kyle Thomas

I travel 23 miles every single morning specifically to get my coffee from THIS location. Some might call that insane, I call it necessary. The service at the Mt. Hope Starbucks is top tier. The staff is warm, inviting, and dedicated. Whoever is in charge over there deserves literal awards.

German Lobaton

A great place to buy your coffee and a treat. Starbucks used to be quite pricey but everyone else has upped their prices, making Starbucks the best choice now for quality and price

Great location. Service is always great when I come here. They can be a bit faster but overall I like this starbucks.

Pretty brown girl Ari 22

Great location. Service is always great when I come here. They can be a bit faster but overall I like this starbucks.

Once again they got the order wrong. I ordered an iced matcha lemonade but they put it out hot. At least it was ready on time. I didn't have time to ask to get it fixed. It tastes aweful hot, I can't imagine anybody would want hot lemonade . I'll hold on to it til I gat home and pour it over ice. Maybe that will work. It is very frustrating to pay $5 for such aggravation. This is not the first time. All these places seem to focus on speed but bollix the items. I double checked that I ordered it iced.

Jim Borden

Once again they got the order wrong. I ordered an iced matcha lemonade but they put it out hot. At least it was ready on time. I didn't have time to ask to get it fixed. It tastes aweful hot, I can't imagine anybody would want hot lemonade . I'll hold on to it til I gat home and pour it over ice. Maybe that will work. It is very frustrating to pay $5 for such aggravation. This is not the first time. All these places seem to focus on speed but bollix the items. I double checked that I ordered it iced.

Drinks are inconsistent ordered 3 matcha lattes, 2 lavender and 1 strawberry and it’s 50% foam and they didn’t add enough of the lavender or strawberry powder to the foams so it just taste like regular foam. Here’s a picture of two of the three.

Alana Hernandez

Drinks are inconsistent ordered 3 matcha lattes, 2 lavender and 1 strawberry and it’s 50% foam and they didn’t add enough of the lavender or strawberry powder to the foams so it just taste like regular foam. Here’s a picture of two of the three.

Coffee was OK, cleanliness is clearly a big issue there. Sticky surfaces, drink supply station was a mess. I've even heard of mice/rats being in there, & I believe it now after seeing the inside.

Ordered a PSL and it had no pumpkin spice or any decaf espresso in it at all. The drink was strictly warmed oat milk with whipped cream. I don’t know how you can mess that up?! Veryyy disappointing! At least the girl chatting with me at the drive thru window was very friendly (she didn’t make the drink).

Miles Ayotte

Coffee was OK, cleanliness is clearly a big issue there. Sticky surfaces, drink supply station was a mess. I've even heard of mice/rats being in there, & I believe it now after seeing the inside.

S E

Ordered a PSL and it had no pumpkin spice or any decaf espresso in it at all. The drink was strictly warmed oat milk with whipped cream. I don’t know how you can mess that up?! Veryyy disappointing! At least the girl chatting with me at the drive thru window was very friendly (she didn’t make the drink).

It’s March 6th 2025. I just came from Starbucks the reason why I am leaving this review. I just got matcha latte. I asked for oat milk but when I took a sip it was regular milk. I told them I am allergic to milk so please make sure it’s oat milk. This not the first time. Waste $6.05 had to through it away. I was late for work so couldn’t even go back to complain. And to be honest. It’s written oak milk on the order and cup

peter han

It’s March 6th 2025. I just came from Starbucks the reason why I am leaving this review. I just got matcha latte. I asked for oat milk but when I took a sip it was regular milk. I told them I am allergic to milk so please make sure it’s oat milk. This not the first time. Waste $6.05 had to through it away. I was late for work so couldn’t even go back to complain. And to be honest. It’s written oak milk on the order and cup

Hate to leave a bad review but we will go out of our way to go to a different location. This is the third time this location has messed up our drinks. We ordered a double dirty chai and venti Matcha. There was no shots in our dirty chai (but we paid for it) and we didn't notice until later. I noticed right away the matcha was pure powder and they "fixed" it, but it tasted awful. Still powdery chunks of matcha and basically tasted like milk. I really go out of my way to leave positive reviews and avoid the negative. Everyone here is hard working and kind. But we've been burned at this location a few times now with the wrong drinks, which has never happened to us at other locations.

Every time I come to this location, my coffee order is wrong. It’s always missing something. I’ve been getting the same coffee order from the one on west Henrietta road for 5 years but the college town location is always off! This is the second time and free coffee doesn’t negate your mistakes. It’s simple make it right the first time.

worker noticed she made me tho wrong drink and just handed it to me anyway. correct cold foam but no where near the right flavor of drink. waited too long to not have a good experience, 20 minute wait.

I went through the drive thru this morning and ordered a drink and a bagel. I paid with cash and pulled off without my bagel. I noticed about an hour later when I started to wonder why I was feeling so hungry. I called the store to let them know I didn't get my bagel and the lady that answered told me that I pulled off with my latte without paying for it. I told her she was incorrect. I handed the lady at the drive thru a $10 bill and the lady ask me if I wanted my change. I told them to look at the security camera because I paid. She just said ok. Didn't offer to allow me to get my bagel or report it to the store manager. I was robbed and lied on by an employee and no measures were taken to correct it for me. I hate to assume but to me this was clearly a case of an employee stealing from thier employer. They didn’t count on me calling to report my missing that bagel I paid for.

Very unfriendly staff. I’m a student and went there over the weekend to sit and work on my laptop while enjoying my coffee. I ordered two cups of coffee, and after about an hour I politely asked for a cup of water. The staff responded rudely, saying I should have asked for water at the same time as my order, even though I had been in the store the entire time and had not left. This experience was disappointing and unwelcoming.

People of color should not patronize this place. They surveille poc customers and harass us over the most ridiculous things. They especially fixate on the idea that only paying customers are allowed inside, and are quick to harass and kick out people that sit in without buying something, but only if you are a poc of course. White people sit in there for hours without buying anything and somehow are never noticed, but a poc customer can be in the same spot doing the same thing but are somehow always noticed and asked to leave. Even when you do buy something as a poc whoever the pathetic one is hiding in the back again always has reasons to send the young baristas over to harass you. They even change the bathroom code all the time to prevent previously paying customers from using it unless they buy something again. Also, don't bother trying to charge your devices here if it's important to you to have that option. It's obvious they put very low energy in those outlets so it always takes several hours longer than it should. They are truly exploitative people. It isn't worth spending a cent here especially as a poc. It follows a clear cultural bias in Rochester at large, where they hide behind their monuments to Frederick Douglass, while terrorizing their bipoc citizens while using race neutral language (they usually frame it as classist - "you have to pay/we're not open to the public"). Why support this kind of business? Also their only vegan options are basically just few drinks and small food options. There are many better places to go. To the management: this isn't the only place a review will be written.

Roc City

I went through the drive thru this morning and ordered a drink and a bagel. I paid with cash and pulled off without my bagel. I noticed about an hour later when I started to wonder why I was feeling so hungry. I called the store to let them know I didn't get my bagel and the lady that answered told me that I pulled off with my latte without paying for it. I told her she was incorrect. I handed the lady at the drive thru a $10 bill and the lady ask me if I wanted my change. I told them to look at the security camera because I paid. She just said ok. Didn't offer to allow me to get my bagel or report it to the store manager. I was robbed and lied on by an employee and no measures were taken to correct it for me. I hate to assume but to me this was clearly a case of an employee stealing from thier employer. They didn’t count on me calling to report my missing that bagel I paid for.

Diamond Grant

People of color should not patronize this place. They surveille poc customers and harass us over the most ridiculous things. They especially fixate on the idea that only paying customers are allowed inside, and are quick to harass and kick out people that sit in without buying something, but only if you are a poc of course. White people sit in there for hours without buying anything and somehow are never noticed, but a poc customer can be in the same spot doing the same thing but are somehow always noticed and asked to leave. Even when you do buy something as a poc whoever the pathetic one is hiding in the back again always has reasons to send the young baristas over to harass you. They even change the bathroom code all the time to prevent previously paying customers from using it unless they buy something again. Also, don't bother trying to charge your devices here if it's important to you to have that option. It's obvious they put very low energy in those outlets so it always takes several hours longer than it should. They are truly exploitative people. It isn't worth spending a cent here especially as a poc. It follows a clear cultural bias in Rochester at large, where they hide behind their monuments to Frederick Douglass, while terrorizing their bipoc citizens while using race neutral language (they usually frame it as classist - "you have to pay/we're not open to the public"). Why support this kind of business? Also their only vegan options are basically just few drinks and small food options. There are many better places to go. To the management: this isn't the only place a review will be written.

Katie Sell

Went to this location the other day absolutely terrible! i ordered a mocha cookie crumble and watched the girl make it and not rinse the blender from the drink prior, there was chunks from the other drink, i could taste it and she was very rude to me. i will not be coming back there and i checked her name tag taryn, Do better starbucks you just lost a loyal customer genuinely one of the worst experiences iv ever had at a starbucks

KT Day

Hate to leave a bad review but we will go out of our way to go to a different location. This is the third time this location has messed up our drinks. We ordered a double dirty chai and venti Matcha. There was no shots in our dirty chai (but we paid for it) and we didn't notice until later. I noticed right away the matcha was pure powder and they "fixed" it, but it tasted awful. Still powdery chunks of matcha and basically tasted like milk. I really go out of my way to leave positive reviews and avoid the negative. Everyone here is hard working and kind. But we've been burned at this location a few times now with the wrong drinks, which has never happened to us at other locations.

Khayla Black

These baristas don’t know how to make matcha. Just tastes like oat milk at this location, and if you ask them to fix it, they will charge you (unlike most locations).

Rhihanna Givens

Every time I come to this location, my coffee order is wrong. It’s always missing something. I’ve been getting the same coffee order from the one on west Henrietta road for 5 years but the college town location is always off! This is the second time and free coffee doesn’t negate your mistakes. It’s simple make it right the first time.

lifewithliv

worker noticed she made me tho wrong drink and just handed it to me anyway. correct cold foam but no where near the right flavor of drink. waited too long to not have a good experience, 20 minute wait.