It's Boba Time

It's so great to have a boba place in this part of Sylmar now. It's a pretty new spot so it's super clean. Plenty of options like in other It's Boba Times. Service can be a bit slow sometimes, and unfortunately there aren't any tables or seats as of now; hopefully they add some soon, because it's pretty awkward having to stand around waiting and it'd be nice to have a place to sit and drink in-store.

JA 31T

My BabyGirl loves BobaTime.

Altaira Stiffel-Tirado

It's a new location. Of course very clean and bright. All the usual items served at Boba Time . A few additional items all seeming very fresh and nice selection! Staff very polite patient and professional. It needs a public restroom. With a changing station.

Christina Austin

I love this place. Treat myself to boba several times a week. Order always ready on time and the app makes it convenient to order.

Melanie Tobar (Discovering Mel)

Finally a good boba place nearby!

Jay

Happy that there is a Bobatime near me and they have the option to order on a touch screen as well inside.

Christopher Aragón

It's so great to have a boba place in this part of Sylmar now. It's a pretty new spot so it's super clean. Plenty of options like in other It's Boba Times. Service can be a bit slow sometimes, and unfortunately there aren't any tables or seats as of now; hopefully they add some soon, because it's pretty awkward having to stand around waiting and it'd be nice to have a place to sit and drink in-store.

It has very good boba I love this spot

First time here. The staff don't even acknowledge you. I had to go to the kiosk and order there. Then I wanted 15min just for one simple drink. Thank you for waiting time on my lunch brake! Will NOT recommend.

Teresa L.

First time here. The staff don't even acknowledge you. I had to go to the kiosk and order there. Then I wanted 15min just for one simple drink. Thank you for waiting time on my lunch brake! Will NOT recommend.

GROSS NEGLIGENCE FROM THIS PLACE RUINED MY ORDER AND MY CAR AND YOU REFUSE TO ADDRESS IT!!!!!!!!!!!! I EVEN TIPPED YOU GUYS!!! It was literally in good faith and I WAS WRONG. I don’t even mind the fact that you flat out ignored me coming in cause you were too busy chatting. What I DO mind is not properly putting the cups in the holders or EVEN SEALING THE DRINKS RIGHT!!!!! Half of my large Oreo shake I ordered is now on the floor of my passenger seat!!!! I had to pull over and redo the cap coverings on the teas and my shake. It was an actual driving hazard!!!!! And you know what’s worse? I tried calling you twice and you didn’t even pick up!!!! Like how negligent can you be???! This is utterly the worst boba place service I’ve EVER experienced!!!!

Tea Theoracle

GROSS NEGLIGENCE FROM THIS PLACE RUINED MY ORDER AND MY CAR AND YOU REFUSE TO ADDRESS IT!!!!!!!!!!!! I EVEN TIPPED YOU GUYS!!! It was literally in good faith and I WAS WRONG. I don’t even mind the fact that you flat out ignored me coming in cause you were too busy chatting. What I DO mind is not properly putting the cups in the holders or EVEN SEALING THE DRINKS RIGHT!!!!! Half of my large Oreo shake I ordered is now on the floor of my passenger seat!!!! I had to pull over and redo the cap coverings on the teas and my shake. It was an actual driving hazard!!!!! And you know what’s worse? I tried calling you twice and you didn’t even pick up!!!! Like how negligent can you be???! This is utterly the worst boba place service I’ve EVER experienced!!!!

My fiancé and I arrived here at 11:15am as the business hours stated they opened at 11:00am. The door was locked and we saw an employee and tried to get their attention. The employee just stared at us and looked away. Very poor service, will not be coming here again.

We spent $64 on Boba with Uber and they did not send straws. When we called they refused to send straws and said we would have to cancel and re-order the whole thing.

Do they open on time ever? 11 10 and no one is inside?

I went at 9 pm and it was closed. They should advertise that they close at 9 pm or earlier bc they don’t have the hours of operation correct on google it says they close at 11 pm. Just saying for that I’m giving 1 star.

I was mad because there was only two people working

Terrible service and far too expensive to justify the small portions. One of the employees was a jerk when I just asked about the amount of ice (even asking for light ice he put almost half the cup full in my milk tea and he said THAT was light ice). If you go within the first and last hours of operation there is a high change that they won't even have boba. Which is incredibly ironic for a place with the name "boba" in the title. Places like Bon Bon Tea House which are far smaller in scale have boba from the moment they open to the moment they close. The sweetness is also overwhelming even asking for 25% sweetness. Just look for other tea shops in the area.

A girl who i ordered from was mean when i got the wrong order and I told her a avocado smoothie and she said why are you looking at me and then said do you want it still and i was like what, you don’t need to be rude and mean.

Guy got our order wrong then ignored use and went to to the back I don’t mind of worker wear AirPods but if you going to ignore use ok

Absolutely horrible service. We walked in for a pick up order and I get it they’re busy or new but not even a “we will be with you shortly”, I think a simple “Hi” might have been too much honestly. We stood there for a hot minute with a lady in a blue hoodie making drinks trying to avoid eye contact so that we couldn’t say we were picking up our order that we could see through their fridge. I don’t know if it’s management making the employees miserable or what but it really did upset me to just be standing there like a ghost completely ignored. The other guy was in further making a drink but at least when he dropped off a drink made eye contact to be able to say that I was just picking up a drink. I think their other coworker was on break giggling which was honestly why I didn’t just walk in to the employee only section to get my drinks to not bother any of the staff.

Francesca C.

A girl who i ordered from was mean when i got the wrong order and I told her a avocado smoothie and she said why are you looking at me and then said do you want it still and i was like what, you don’t need to be rude and mean.

Daniel Sandoval

Guy got our order wrong then ignored use and went to to the back I don’t mind of worker wear AirPods but if you going to ignore use ok

Glenville Pecor

Do they open on time ever? 11 10 and no one is inside?

Marie Wolfe

Terrible service and far too expensive to justify the small portions. One of the employees was a jerk when I just asked about the amount of ice (even asking for light ice he put almost half the cup full in my milk tea and he said THAT was light ice). If you go within the first and last hours of operation there is a high change that they won't even have boba. Which is incredibly ironic for a place with the name "boba" in the title. Places like Bon Bon Tea House which are far smaller in scale have boba from the moment they open to the moment they close. The sweetness is also overwhelming even asking for 25% sweetness. Just look for other tea shops in the area.

joey Mendez

I was mad because there was only two people working

Maria Flores

My fiancé and I arrived here at 11:15am as the business hours stated they opened at 11:00am. The door was locked and we saw an employee and tried to get their attention. The employee just stared at us and looked away. Very poor service, will not be coming here again.

SE Green

We spent $64 on Boba with Uber and they did not send straws. When we called they refused to send straws and said we would have to cancel and re-order the whole thing.

Jessica Alvarado

Absolutely horrible service. We walked in for a pick up order and I get it they’re busy or new but not even a “we will be with you shortly”, I think a simple “Hi” might have been too much honestly. We stood there for a hot minute with a lady in a blue hoodie making drinks trying to avoid eye contact so that we couldn’t say we were picking up our order that we could see through their fridge. I don’t know if it’s management making the employees miserable or what but it really did upset me to just be standing there like a ghost completely ignored. The other guy was in further making a drink but at least when he dropped off a drink made eye contact to be able to say that I was just picking up a drink. I think their other coworker was on break giggling which was honestly why I didn’t just walk in to the employee only section to get my drinks to not bother any of the staff.

Maricela Prado

I went at 9 pm and it was closed. They should advertise that they close at 9 pm or earlier bc they don’t have the hours of operation correct on google it says they close at 11 pm. Just saying for that I’m giving 1 star.