Sonic

Gerald Squirlock

Stay away from this Sonic, especially if you are on a timeline. Customer service is bad. You'll more than likely sit at the drive thru for at least 10-15 minutes(I, like an idiot, timed it and was in the drive thru line for 14 min.) When they finally acknowledge you you can barely hear the employee. Then you will pull up and wait another 5 min for food to come out. Just very poorly ran and managed.

Brian O'Neal

This has to have the rudest employees in Columbus Georgia. They literally could careless about their customers. They do not want to work or be bothered by customers. Last i checked customers help keep your store open, I understand you want social time to, but I would think customers would come first. At sonic you can tell customers do not come first their personal conversations come first!!!! Also, this store looks like trash!!! Half of the speakers do not work. I think i counted 7 working speakers, but yet they have 20 spaces. This location should be remodeled, and then hire a new staff to run it. But, if you look at the reviews you will see all of these same problems have been going on for months. So clearly Sonic does not listen to their customers!!!!

Neicy P

This place is horrible from management to car hopper/ today @5:29 I experienced horrible customer service in the drive thru from manager TAWANNA! When I asked to them speak to the manager when I got my food, the car hopper VONTAE said “ she’s busy, she can’t come” I asked was the manager the one that took my order? He said yes. You would expect that kind of behavior from the employees under her but not THE MANAGER! Tip for you: IF YOU DON’T LIKE YOUR JOB QUIT! But I didn’t make you work at SONIC boo, so take it out on your EDUCATION OR LACK THEREOF or leave and get a new job! But to be rude over a slushee and some mozzarella sticks is CRAZY! Will not be going back to this location!!!

Jennifer Trippe

First of all, throw the entire location away. Went to the drive-thru at 10:30 a.m on a Saturday. After waiting there for 11 minutes (yes, I timed it) for someone to say something, I ordered a large French Vanilla Cold Brew. The guy said " we ain't got french vanilla", and so I asked what flavor they had. He said "NaN!" Just to verify I said " you don't have any cold brew?" Him: "NOpe". I said okay, give me a large black coffee, to which he replies " we ain't got no coffee". ... Fast forward 2 months. I ordered a Bacon Toaster Sandwich and a large Fench Vanilla Cold Brew on the app. After waiting at the stall a ridiculous amount of time, a woman brings out my sandwich and says " we don't have cold brew. What else you want?" I was already charged for the cold brew- which is more than the drink I got- so I just left with my sandwich and a sweet tea. I have called corporate on more than one occasion for this location. I have clicked on the worthless link that the so-called "Owner" provides, sent an email and the only thing I have gotten out of it is wasted time. I hope they don't even leave the generic BS reply they are going to put after this review. 🗑️⬅️

Jessica McClung

Don’t classify this has a fast food olace. I waited TEN minutes in line in the drive thru for a large Dr Peoper. I gave them the curtesy of calling to tell them don’t worry about bringing it out that I had waited 10 minutes. They didn’t say anything and rudely hung up. I didn’t have time to wait. Also, their smasher burger is not good. Just don’t go there, especially if in a hurry.

Kiara Chavis

I’ve never left a review before, but this place is so poorly operated that I feel the need to speak up. I used to work at a Sonic in Louisiana, and we were one of the top five in the state for quick service. Coming here to the Sonic in Columbus was a complete shock. The microphone at the drive-thru cracks in and out, and it’s almost impossible to understand what anyone is saying. When I tried to respond, they just yelled back, making the whole situation feel uncomfortable. Many of the stalls don’t work, and the staff is consistently rude. The food always takes forever to come out, and by the time I get it, it’s cold. The worst part is the way the employees talk to customers like we’re the problem. I’m honestly surprised this location hasn’t been shut down for such poor service. On top of all that, I had to spend half my break just waiting for them to acknowledge me, and then when my order finally came out, they tell me they don’t accept tap payments. This should’ve been communicated either through the intercom or with a sign, not after I’ve wasted my entire lunch break. Definitely will not be returning to this location.

Javion Ishmael

Took forever to make a milkshake & when I asked how long it would take to get it , they didn’t know I placed an order. Milkshake came out melted . Highly disappointed.

Brittany Huddleston

Just went through the drive through and ordered over $30 worth of food and drinks. Waited over 20 minutes for the food to come out, only to be told they could not take a $50. We had no other bills available and no other way to pay. They were completely unhelpful and made us hand all of our food back, which I assume went straight into the trash, and we were sent on our way. I understand not taking $50’s for a small order, but they would have had to give us about $15 worth of change back. Again, we had no other way to pay for our food. I can’t believe wasting that amount of food on an order that was large enough that taking a $50 would not deplete your drawer, after an extremely long wait, and then being rude about it too. I’m just shocked.

katherine luckinbin

Went to get two hot dogs, drive through person kept asking if I wanted chili on it, I said no.3 times then i was accused of yelling at her. No! I was not yelling I was talking loud, so she could hear my order, she apparently couldn't hear or understand. I left I went to a different one, cars were waiting and when we got our order. The dogs were warm/cold the fries were old

Bryant Nathaniel

First time trying sonic food and had it horrible. One. The Coupon said 2 corn dog for 99 cent. One coupon per visit. Limited for two coupons. I wanted two orders of the coupons but couldn’t because the worker said “since it’s already two in the coupon, you can only use one coupon per visit” doesn’t make sense. I guess they didn’t understand or the writing need to be changed. Cause anywhere else do it differently. I went to Arby’s and brought a coupon for 2 potato cakes and I want to use the coupon twice in one visit. I came out with 4 potato cakes. Two. I should’ve just went to Walmart or Sam’s club and get a larger size and better looking corn dog for better price. The corn dog I received is dark meaning it’s over cooked or reheated again. So I took the stick off and fed it to my dog. Which seems that they weren’t a fan of it after eating only half of one corn dog. Thanks sonic!

Tim Farley

Horrible! The past few times I've came including today. No one has answered the drive-thru, it takes over 5 minutes to get a response from the stall. These times they were not busy maybe 2 or 3 cars there dealing with the same problems. This place needs new ownership or employees, because that is sad.