Luna Knope

I ordered brisket chili. They gave me baked beans with a sprinkle of brisket on top. That's not brisket chili. I have been to several dickey's locations and this is the worst I have had food from by far. The underpaid, understaffed workers here clearly do not care for the quality of their product or their delivery and are even willing to attempt to fool customers to make up for a lack of product.

Ray Dennis

After my order I understand why place ws vacant. Pulled pork was tasteless, bun was stale, the sauce left a lot be desired. The counter lady was chipper,and nice. This bbq was not as good as the pre made at the grocery store cold section. Just keeping my experience factual. The price was ok...but still food was a no go.

The Taster

It is picture of loaded potato, No bacon no green onion, potato was cold, meat was cold too. No napkins on the table. I don’t recommend this location. Just cashier was helpful.

+1

I ordered through Uber. And im aware that it was about an hour from closing when I ordered. But I did not expect the lack of service or presentation. I specifically asked for no sour cream and in the picture you can see its clearly sour cream. I received no barbecue sauce. No utensils. No BIG YELLOW CUP. That I specifically ordered this meal to get. And I think the biggest disappointment was that it was all cold. I tried calling them about 10 minutes before they closed and the line just rang..no one picked up. I paid almost $25 with uber fees to get something i cant eat.

Walked in and waited for 2Mins for the girl to stop eating and listening to music to notice me. Proceeded to not realize there was an order in for pickup, didn’t want to start the order because they are “out of everything.” So maybe close??? The wait took forever and she seemed like she didn’t even want to be here. Terrible service and didn’t even have the food for my order, plus the place was a mess, I don’t even want to eat my food based on the hygiene of the place.

This location has nothing… drink machines are down, no bbq sauce, out of sides and they don’t even inform you of everything they’re out of when you start your order. 0/10

STEVEN SYKE

After the place was open for well over 45 min, I was told what they did not have ready and the lady behind the counter was horribly aggressive and rude. I am surprised she is still employed there. I have no idea how the food was. Never going back

rebecca knippel

never have any food. they always run out before noon yet they're supposed to be open till 10pm. how can you run a business and make a profit if you don't order enough product to last through even lunch time? raise the amount of product you order to make it without telling people you are out of stock of everything.

Steven Knauf

Worst experience ever.. they lied about delivery time and told me that they were out of Mac and cheese.. what barbecue place is ever out of mac and cheese? They asks for an expedited delivery charge of 23 dollar and I paid it just to have my food delivered 2 hours late.. this place is horrible and then when I asked? They said it was company policy to delay orders when I substitute something.. they substituted my order! Worst experience ever!

Jo Davis

I ordered half a rack of ribs for delivery. They came cold and the only food was burnt dry skin on bones. I called in right away to request a refund. Spoke to the manager who was going to "call me right back." He never did even tho I called again the next day and whoever picked up the phone was gon tell him to call me back. This whole experience is a big joke. ☹️

Michael W

I ordered my food online, i get to the restaurant and they never have the food but you don’t know this until you arrive. This is the second or third time this has happened. They are always out of the food. Getting a refund takes days, my last refund was almost 5 days when received. I am still waiting for a call from the manager or GM about my refund that I still have not received from my last order. The food is good when they have it but the service of this restaurant is not good. The manager would not give me the higher up number so I am now out of my 20 dollars and no food still. I do not recommend using the website to order food walk in and wait if you want to go or you will have the same issues. See photo below that shows the delay in refund but it took them 2 days to even acknowledge and give me my refund. After reading the reviews sounds like a trend with this restaurant. Update….. no one has reached out or acknowledged my concerns from the management team as of yet just an email stating they will finally refund me.

Karyn Barentine

I would give 0 stars if possible. I ordered (2) baked potatoes online Togo and when my husband got to the restaurant he was told they have no potatoes, (when they had boxes of them stacked visibly in the kitchen) up but the only woman working didn’t want to make anymore for the day as she already had to make 20. Upon asking for a refund, we were denied it and told we would not be receiving a refund. He asked to speak with a manager and was also denied saying there wasn’t one there. The woman working was extremely rude and raised her voice multiple times, he then asked for her name and she refused to provide it and went to just stay in the kitchen area so she didn’t have to speak to him anymore. Extremely disappointed in the customer service received from the worker as well as having the inconvenience of ordering and paying online and driving to the restaurant under the impression our order was ready since it allowed us to place the order, and not even being able to receive a refund for an order we never received.

Ricardo Rodriguez

Worst BBQ I ever had. I should have left as soon as I noticed the atmosphere, dark, no visible food and excessive smoke inside the entire place. I ordered to go, when I opened the containers at home I had solid dry bbq beans, solid dry macaroni and cheese and solid mashed potato, it looks like this food been sitting there for a long time with out even being move to keep it looking good, they served a few dry pieces of meat that can't be even tested with out worrying about food poisoning. This is straight out this is bad food, I thrown it away and I felt like they rob me.

carol lawler

This is what they call a loaded baked potato. You get potato mush. Then when you call they argue with you that they haven't had any potatoes for a couple of hours. I should know that and instead you get potato mush. And then they continue to argue with you. No apology for inconvenience. The employee insisted that substitutions are allowed and I do not see that mentioned in the app. Maybe in a grocery app i have seen that but not in the Uber Eats app. Maybe some clarification here would be helpful.