ZEPRAT GERNODT (ZEPRATGERNODT)

11-14-2024 3:15pm Sigh... I don't even want to go into the details of my experience. The burger represents all that is wrong, and I will stick to In N Out for spending money on: 1. Hamburger with double raw onion 2. Cheeseburger with double raw onion. ...and spend less money (no charges for those extra onions either) than I did for these measly angrily slapped together depressed burgers and the service that didn't come with any Smiles, Welcomes or Thank-you's. If you agree, then use the appropriate emoji replies if you read this.

+1

I used to really like this location, but I've been unhappy with them in the last year. It seems like it was taken over by new management, and ever since then there's more mistakes, more shady dealing, and overall the place has just become an unpleasant place to visit. Last night I placed my order in the app. I ordered Fried Zucchini, and chose Ranch as my side. At the window they tried not to give it to me. Said it didn't matter what the app said, they wanted $.22 for it. I argued that then they shouldn't allow it chosen in the app, or should set it to charge in the app. Gave me ketchup I didn't ask for instead. Why try and charge for the thing I did ask for, and give me sauce I didn't ask for? I don't see how that's kosher with the franchise agreement.

jaime olivares

Nothing wrong with the staff. The reason I gave it a 2 star is because they don't offer deals. In Alhambra where I work they always have monthly deals. They have double famous star combo for 8.99, or big star combo for 7.99 In that place, it's over 15 bucks

Hector Marquez

Restaurants are to old and dirty, specially restrooms, I went in to wash my hands and I couldn't stand the smell of it, c'mon it's Alhambra, I couldn't eat my food, was disgusting,if restrooms are bad, imagine where they cook the food,I love my famous star combo, but I need to go to some other city to buy it,

Jessica Talamantes

So expensive now. You have to specifically tell them you want a deal or they'll charge you full price. Like the two western bacon.

Ryan

They dont even accept offical Carls Jr coupons. What is the point in making coupons if they dont even accept them. It didnt even expire until late 2026 and was still refused. Food is fine, its carls jr. 1 star for not honoring their own brands coupons, you should be ashamed.

Kess Q

App still not working for multiple people in my circle. Orders cancelled without notification on multiple occasion. Unusable as of Jan 2026. Will adjust review once the app is fixed.

Priscilla Mayorga

The attention on the part of the man who attends the window is unprofessional, I know that this is not an official means to contact a high-ranking person, but to see how unprofessional the service provided is. I am an Uber worker, to which yesterday I presented myself to the store to make a withdrawal of orders, being in the spokesman I presented myself to which I received no response, I decided to wait a moment longer and speak again for the spokesman, to which the man I speak answered me in a bad way saying that he had many orders from Uber, to which I replied that if he did not let me speak or if he cut off communication I would not know why you order, I would arrive after almost 15 minutes to get to. window and proceeds to attend to me, I tell him the names of the customers and he only gives me an order, to which he tells me that he does not know and does not have the tickets of the other orders and that if I want him to cancel the order, to which, adding that as it is his job to be in the store, the mine is to represent a customer who paid for his order, however, he tells me again that if I do not seem to communicate with support, to which I listen to his request, calling for support and support, collaborating that they are the... After more than 20 minutes a lady comes out accompanied by the equally exalted spending 10 minutes more a lady comes out saying that she offered me a solution that the orders which had told me that were not in her system by magic had apparently appeared and that if I wanted to take them to me I would do it. Realizing that if the restaurant is not fit for work, do not accept Uber or Doordash orders, regardless of whether it is festive or in a bad attitude working, drivers represent customers who pay for their orders and that one proceeds to wait and be patient so that they, despite their volume or frustration, deliver the orders to us. Because it's like a customer asks for a burger and when they get to the window they pay for it and then they tell them that they don't have it, I leave the staff video and the acceptance of it, that they didn't want to prepare the orders, much less deliver them. And finally I call police officers however when they saw the video that teaches the officers themselves they only said that they arrived because they had to comply but that well they had already reported the case since they were not going to proceed in any way.

Tamer Wadie

The worst customer service ever, cashier Salie and her manager verronnika deal with customer in very rude way, it is clear they hate their job and the whole place, don't go there McDonalds much much better at least their employees don't annoy the customers like those people

Miguel Angel

Skinny chicken patty. I was craving Carl's jr but was disappointed

Landez Ines

Hello good night today I present myself as a customer to buy some jalapeños to which having already had problems with the employee so unpleasant that they have in the Mac car. That as soon as he saw me, he hit the counter of his box, did not want to make the payment of my order and told me that if I was not ashamed, the truth is: I will show up at the restaurant to talk to a manager or someone who can really control this man's kind of rude and discriminatory attitude. If you can see so much, you can see through your cameras the impulsive behavior that Asia had on me, and I will look for any means for this man to leave his face-to-face and verbal violence, asy, I cannot be that this restaurant does nothing about it. And not even in service, that's how I give myself my order, combined with popes and still without napkins, etc., is that apparently he believes himself the owner or that people will not act according to his behavior.

Jerson Velazquez

Simply pathetic. Beware they started charging .22 cents for any sauces. That includes ranch, honey mustard, bbq sauce, etc. I got 2 combos which costed over $30 and only got 4 packs of ketchup lol. I’m guessing they’re going broke with the ketchup and sauces they give out. Simply pathetic