Just left the drive thru and this is how my food look. The fried okra is definitely not fresh, you can tell it been sitting for awhile and hard as a rock. The bun on my sandwich was stale. This location is the worst Dickey’s I have been to.

Too many things to list. I’ve been going here for decades, but this location has gone downhill. Tons of 1 star reviews are answered on here by someone claiming that they will address the issues, but hasn’t happened yet.

The worst..I ordered a chopped brisket sandwich the meat was unseasoned, cold and hard. Bread was hard everything was so nasty and of course they forgot my drink.. smh horrible..

Trish

Horrible drive through service. If I could give zero stars, I would. The employee who took my order forgot to give me my credit card back. I drove about 30 minutes before realizing it was missing. When I called to see if they had my card, the same employee was rude and accused me of just driving off instead of apologizing for his mistake. When I asked for his name to file a complaint, the staff working to go orders covered for each other and refused to give any names. Completely unprofessional. Do yourself a favor and go to a different BBQ place this one isn’t worth it.

Stirling Clay

I wouldn’t go here if I were you. Not the nicest people and didn’t have any interest in serving me just wanted me out the door. They advertise signs on Cooper that are not accurate/don’t display full terms and conditions. Like a daily special but not saying what day it is on sign just saying what the deal is. They didn’t even want to talk to me about it, And yes I’d rather save my $3 and go somewhere else. Very disappointed first time in Dickeys chain ever. Was told it was bad by other people but I didn’t listen and I should have.

Hannah Kube

Ordered take out and spent $60 to feed my family of 4. We were incredibly disappointed with the size of the sides. They put the sides in small containers meant for sauces. I ate my Mac and cheese in 4 bites. That was the entire portion size. This wasn’t just a one off. This has happened twice now. We won’t be back. We can go to spring creek and buy two meals with decent sized sides and split to feed our family for less than what we spent at this Dickeys. I’m Disgusted with this Dickeys location.

Carrie Garcia

I ordered online my order was sitting on the counter even though we arrived early. My cousin was in from another state and wanted to try Texas BBQ. My go to was always Dicky's. I always enjoyed the food in the past. My order was incorrect and cold not to mention the mash potatoes looked like they were from the day before. I paid $83.39 for something left over in my refrigerator. Very disappointed .

+2

Pho Noodle

Extremely dried, over reheat ribs meat. Came there because of buy 1 get 1 free plate. End up not using the coupon because 1 of the worker said you can’t chose ribs as 1 of the meat plate. I’m not sure if that was true. Bought 2 ribs plates full price. Loaded Mashed potatoes was sour perhaps it gone bad? Ribs was so dried out like eating pork jerky ribs. Dickey on Cooper is terrible place to get BBQ. Maybe different locations is better.

E H

Does not deserve any stars because the food is not cooked with love nor do they taste the food before serving it!! It’s obvious on Thursday evening 09/04/2025, no cars in parking lot nor people inside the restaurant the food sucks. We walked in the bald headed man looked annoyed didn’t say hello. The other man didn’t say hello either and walked toward the register like he wanted us out of his sight. I ordered baked potato with brisket and the brisket had no seasoning, my other half order ribs, turkey, mac n cheese, no seasoning and the turkey tasted boiled. Surprised the restaurant hasn’t gone out of business. We will never return.

Yimmy Ruiz

I’ve never been to a place where I’ve been mistreated by a “manager” dude is so rude for no reason we proceed to pay & he ask to sign & doesn’t give any instructions where to sign at & when we ask him where he gives a attitude and say right here!! Need to be fired for unprofessional behavior. I looked at other reviews and I’m not the only person this happend too!! Will never be coming here again!! It’s the hippo 🦛 guy with a sling on his hand. Dickey’s Barbecue in Arlington Tx please do something about this!!!!

Amiri Campbell

I don’t even have to say much, this video alone should show you how Dickey’s treats paying customers. This guy claimed to be a manager, he was disrespectful to me and another customer upon arrival. He then proceeded to throw my receipt and food on the counter. I wanted a refund and he refused as well. The food was dry as hell and unseasoned of course.

Bernard Conroy

I was here 7/26/24 @ 8:53 pm. I came to pick up 2 separate orders of pulled pork sandwiches that were ordered at 8:21 pm and 8:23 pm. When I arrived I asked about jalapenos and they said if you don't see them listed, put it in the comments and they will add them to the bag. Otherwise, anything that you check while ordering will be placed in the bag. I realize that this is not entirely true. I have 2 separate receipts for both orders indicating pickles and onions were to be added to both. Yet when I arrived home I did not have either, no pickles and no onions in either bags for either sandwich. I couldn't reconcile the order this night because the location closed at 9 pm, a mere 7 minutes after I got my food and I live about 20 minutes away. By the time I saw the order was incomplete they had been closed about 20 minutes. Do you know how disheartening this is? I asked about condiments and was explicitly told they would be in my bags yet, neither of my bags had any condiments except for the bbq sauce. One allegedly had the sweet sauce and the other allegedly had the Carolina sauce. Tasting both, I can't tell the difference between them. They taste like the same sauce. After seeing that they had 4 receipts stating the need to add pickles and onions this location still could not get the order right. I don't understand the difficulty here. If you can read you should be able to add everything to the order that is supposed to be there. That's the whole point in having it on the receipt isn't it? This location is about as bad as the Ball park way location in North Arlington. I specifically came to this one to get better service and I got equally as bad. Does Dickies just have no pride in their service anymore? These Arlington TX locations are terrible. All I can say is don't forget the golden rule of pick-up orders like I did... ALWAYS CHECK YOUR ORDER BEFORE YOU LEAVE. THEY WILL SCREW IT UP 9 TIMES OUT OF 10. That applies to all restaurants. ALWAYS, ALWAYS, ALWAYS CHECK YOUR ORDER. I was so irritated by this that these sandwiches went straight to the fridge and we prepared something else to eat. You know it's bad when neither of us want to touch the food we went out of our way to get. Dickeys management, you all need to get on top of things. Retrain your employees or replace them. When putting an order together, remind them to add everything that is on the receipt to the bag before stapling it shut. That should be a shining example of why the bags should not be stapled shut. If they are open then customers can check the order instead of putting blind faith into employees that have little regard or pride in their work. I've enclosed a photo of the receipts(plural x4) with the pickles and onions circled. Yet two receipts on each bag stating this and whoever put the orders together still managed to not include them. That's just sad.

kevin clemons

Placed an order today and ordered turkey. Is was not fresh and had the appearance that it was from day before. Threw the whole meal away. It was disgusting. They also charge you a mandatory $0.39 renew/recycle fee. Not sure what that fee is but check your receipt

Lacey Hawkins

I normally love to go eat here with my family on Sundays, but today we made our last trip. The staff was rude from the time we came, the meat was VERY UNDERCOOKED and I could not eat or enjoy my food. Even the chicken nuggets for the kids were so undercooked that they refused to eat them and chicken nuggets are their favorite. The only person in my family who ate their food has been in the bathroom sick since leaving. We’d never had an experience like this before but definitely won’t be returning.