When I order 2 piece chicken breast, they didn't tell me it would take 20 to 30 minutes to get my order. They told me to move up and after 15 min. I went in. Management didn't apologize for not giving an option to purchase something else. They don't have any good customer service skills. I won't be back and I am a property manager and will tell everyone to go to Popeyes!!

I’m really going to miss coming here, it’s a shame they got rid of the biscuits instead of the rolls. I guess times are tough. Very friendly staff though!

Rebecca Evans

Horrible experience with Chicken Express tonight, drive through worker was so annoyed we wanted extra rolls before paying horrible customer service, and food was absolutely cold to the touch when we opened the box, absolutely ridiculous and disappointing.

Cj Rigsby

I order throught the drive through im only staying a about 2 minute up the road at hotel got here open bag everything was cold and i mean everything, dude at the drive thought acted like it was problem to add 2 rolls that i was paying for oh and not to mentuon is was after he messed my order up the first time

Morgan Wheeler

The lady I spoke with the other day was so rude. I overheard her complaining about being there, barking at her staff and then wants to catch an attitude when it’s my turn to order. I won’t be coming back, Crystal needs to be demoted to the fry cook because she clearly has a lot left to learn about management.

Amy Wilsson

Waited 30 mins in drive through.. for a 7 piece and a 3 piece.. is ridiculous honestly. Gave some one else my food and didn’t even give me all of my 3 pieces

Kristina Cumby

My grandma wanted Chicken express today after church. I tired to talk her into going somewhere else but her mind was set . I went into this location around 2 pm (inside) and placed my order. Someone else came in behind me 5 minutes later ( white) and placed the same order .I smiled at him thinking him and my grandma had the same idea for today. We both waited for our order to get ready and to my surprise his order came out first…… what I’m saying to myself so I got up and went to the counter to see what happened. The manager who was sitting at a table near by asked me if it was a problem and I responded with yes. I placed my order first but yet this other customer got the same order first when he ordered his after me. My grandma calls me by now to see what’s taking so long… I wanted to just allow them to keep there food and take my business somewhere else. I’m a traveling nurse so customer service is Big for me . I’m very disappointed in my Home town for this Customer service…..

donna goodell

Today I went to pick up lunch for coworkers. Arrived at location at 11:45 pm. Waited over minutes to order. Then when I get to window the Attendant was very rude with me when ask about the order. Took her till 12:08 to get my order to me. She was taking way to long to process orders and really needs to learn how to be nice to customers. This order was well over $30.

Matt Harris

11/26/23: made an order at drive-thru. Missing two of the five items ordered. Went in and had to wait over 20 more minutes for 1 order of French fries and 6 biscuits. Finally got everything we paid for to get home and find out every biscuit was hard as a rock. I called the store and was told that they changed the biscuits and they are all very hard now. I can't be sure, because we're not going back, but I think the manager lied to me about the biscuits.

Audrey Graham

Went through the drive-through earlier tonight, I didn’t get the jalapeño ranch that I ordered. I didn’t realize that until I got home. Also the lid to the gravy came off and spilled gravy on my food because it wasn’t put on good. I went back and had it remade and got the ranch. I got home and discovered they only put one of my sides in there. I went there twice tonight and still didn’t get what I’ve paid for. I just ate what I got because I didn’t feel like going back a 3rd time. I felt like they were mad at me the second time because they gave me four tiny pieces of chicken that were half the length they usually are. I’m not exaggerating they were tiny. I get that it happens but all 4 strips were as long as the gravy container is wide

Sawbones

We started the call aprox 10 minutes away from our house and were put on hold for 20 minutes. We didnt even get a whisper of help all the way there, and when we walked in someone there apologize and saying they were in a rush. However, that is absolutely no reason for me to be on hold for 20 minutes! If I could give this place 0 stars I would! Because I didnt expect such a rude worker when we were walking out!

Malea Sims

Went through the drive thru tonight and the lady was in a hurry to take my order and didn't have everything I asked for. I asked for ranch for my fried pickles when ordering but did not get it so I asked at the window. She was snappy and said they don't come with them so I mentioned I had tried to order them. She did give me a ranch but seemed to have a an attitude about it.