Kenisha Stills

Just left the drive thru and I ordered a banana split and I noticed the car in front of me returned a banana split, so I asked Netta in the window was that the same one that car returned and she proceeded to get smart and say: omg don't start that mess. Teach your employees how to talk to paying customers. She could've simply replied no, it's not the same, all the extra wasn't necessary. If I wouldn't have asked and just contacted the Health Department then I would've been in the wrong.

Jennifer Gordon

I ordered 2 crispy chicken sandwiches and was SO excited for it. We had to wait an extra 5 minutes for them which was a little longer than 5 minutes. We get home and I have a burger with onions and jalapenos. My mom has a triple patty burger and there is NO CHICKEN!! I am so disappointed. Whoever has my chicken I hope you enjoy it.

Brenda Albarran

The customer service is garbage, just rude and no manners at all, before ir use to be about customer service and now it seems it got lost. Very delicious I cream with a garbage of customer service. Very disappointing.

Zeneida Diaz

Super rude workers, I called to ask if they had a certain ice cream in stock since every time I go there always out or only a little bit left. Anyways I asked and the rude girl hung up on my face and I proceeded to call back and they kept letting it ring .

Hailee Draughon

Ordered burgers and a salad in the drive thru. Got home and found mold all over the fruit in my salad. Called to get a refund and they said I would have to drive all the way back there to get a refund because my card needs to be present.. it’s a 20 minute drive. I asked the manager if I could just get store credit or something and they said they can’t issue anything that isn’t in person. I asked if they could refund my whole order or at least half if I drive all the way back and they told me I would have to bring all the items back. I don’t know if they didn’t believe me or what, but there was no effort to fix the situation. I even offered to send them a picture of the salad. All I wanted was for them to make this right and there was no option that didn’t cost me more money.

Melinda McClellan

Tried to order a bag of burgers deluxe, with no mayo/pickles 2x through 2 separate employees. They insisted this was not existent. We were given a bag of burgers with no pickles add cheese, didn't really care as we were starving, and reluctant to have any more effort directed towards explaining to them what is on their own menu. We accidentally told the employee that was all, and then said hey sorry never mind can we also get a cherry limeade and fries. She asked us to repeat what we ordered with quite a bit of attitude (very slow Monday night, but very much were being rushed out of there). We paid, they give us the food, no fries no drink. Gave no interest in trying to fix our issue other than "is it on the receipt" Ma'am you both have the headset on. You know what we asked for multiple times. These employees were very aggravated that my partner and I pointed out a mistake. I hate being a Karen, but as someone who previously worked in fast food, it erks me that even the employees treat it like a BS job. It is still employment, you still treat people like people, and customer service is important, especially when everything is so expensive. If you're paying for it, you should get what you want.

Naomi Jiminez

Did the recipe for the banana split change? Cause I only got half of a banana. Hmm.. anyway still my favorite dessert.. my husband wouldn't let me return it and ask for my other half of the banana.. maybe next time I'll just ask for extra banana..

zusy mtz

Bad customer service they gave what they wanted not what i ask and bad attitude, melted and broken cone

Kristel Mathis

I found a fly in my beverage on Monday July 28th around 630pm. I opened my cup and there it was. This place has not been the same for a while. From customer service to cleanliness.

Daisy Lopez

Got home and my sundae was all melted but my husbands was perfect I guess I got a leftover that nobody ended up wanting or messed up order :( super disappointed which was my pregnancy craving of the night and then no cherries on top!!sucks that we did a 30min drive for nothing now I’m left with a soupy sundae :(