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Jack in the Box
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Balch Springs

Jack in the Box

★★★★ 3.6 · 113 reseñas

En Jack in the Box de Balch Springs, te damos la bienvenida a un espacio donde disfrutar de tus antojos favoritos es siempre una buena idea. Desde nuestras jugosas hamburguesas y crujiente pollo, hasta nuestros irresistibles tacos y opciones de desayuno, encontrarás algo para cad...

Jack in the Box

Burger · Balch Springs

3.6 · 1,949 ressenyes Google

Ofertes disponibles

Sigues flexible, estalvia més

Sigues flexible, estalvia més

locations.jackinthebox.com
Yelp 1.5 (13) TripAdvisor 2.3 (3) Uber Eats 4.2 (2,000)

Sobre Jack in the Box

En Jack in the Box de Balch Springs, te damos la bienvenida a un espacio donde disfrutar de tus antojos favoritos es siempre una buena idea. Desde nuestras jugosas hamburguesas y crujiente pollo, hasta nuestros irresistibles tacos y opciones de desayuno, encontrarás algo para cada momento del día. ¡...

En Jack in the Box de Balch Springs, te damos la bienvenida a un espacio donde disfrutar de tus antojos favoritos es siempre una buena idea. Desde nuestras jugosas hamburguesas y crujiente pollo, hasta nuestros irresistibles tacos y opciones de desayuno, encontrarás algo para cada momento del día. ¡Ven a descubrir el sabor que nos hace únicos y disfruta de una experiencia rápida, deliciosa y siempre a tu gusto!

Què diuen els clients de Jack in the Box

Customer service is a mixed bag, with some reviewers praising specific employees like Antonio, Sadio, Angelica, and Vania for exceptional service, while others report rude or disrespectful staff. Food quality is inconsistent, with complaints about old ingredients and moldy bread.

Plats populars

tacos (9) egg rolls (4) fries (3) teriyaki bowls waffle fries

Ideal per a

Ràpid Nocturn Informal

Tip: If ordering through the drive-thru, ask for ranch before they make you park to wait for your order.

Services

🅿️ Parking 🚗 Delivery Accessible 🌅 Petit-déjeuner 🍽️ Déjeuner 🌙 Dîner Coffee
🎯 Casual 👨‍👩‍👧 Family 👥 Groups

Què veure a prop

Lew Park
A 357m

Lew Park

parque

Veure detalls

Dades de Wikidata

Preguntes freqüents sobre Jack in the Box

Jack in the Box es troba a 12325 Lake June Rd, Balch Springs, TX 75180, Balch Springs.
Jack in the Box ofereix cuina burger.
Jack in the Box té horari d'atenció. Consulta el perfil per horaris actualitzats.
Jack in the Box ofereix els serveis següents: menjar al local, per emportar, lliurament.
Els plats més recomanats a Jack in the Box segons les opinions dels clients són: tacos, egg rolls, fries, teriyaki bowls, waffle fries.
Jack in the Box és ideal per a menjar ràpid, nocturn, informal.
Customer service is a mixed bag, with some reviewers praising specific employees like Antonio, Sadio, Angelica, and Vania for exceptional service, while others report rude or disrespectful staff. Food quality is inconsistent, with complaints about old ingredients and moldy bread.
If ordering through the drive-thru, ask for ranch before they make you park to wait for your order.
1,949
Ressenyes

Opinions de Jack in the Box Balch Springs

3.6
1,949
5★
41%
4★
20%
3★
16%
2★
6%
1★
17%
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Jr Luna

Long lines but the service is fast great job which y'all do over here 🙏🙏👍👍

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T.J. Gutierrez

If you're ever in Forney, Texas, and are looking for a quick meal, Jack in the box is always a solid choice. Their double bacon cheeseburgers are delicious and their tacos are pretty good too. So next time you're in the area, be sure to stop by and check them out!

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ximena perez

The morning staff were very helpful and sweet !!!

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Laura Reagan

Parking lot and restaurant were clean with no visible trash. Ordered tacos with water. I was charged for tacos, a small drink and a water. The cashier was not happy with me asking for my money back on the drink I did not want or need. All the individuals working were not happy or pleasant; this did not affect me or the quality of my food (kinda felt bad for them.) I still gave them an overall rating of 5 stars!

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Therena Smith (Butterfly)

Didn't give me what I ordered kind of disappointed but I had already left out of the drive-thru and the line was extremely long and I wasn't going back through

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Angel Abea

It was really hot I believe the ac doesn't work... I feel sorry for the people that works there ... They are very nice and they provide great service...

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Jackie

This location is my favorite place to go, the long line tells it all in drive thru. During the day is ok its overnight were you see yourself stuck in drive thru for about 40 minutes. But worth the wait. The tiny Hispanic lady in the morning that works at the window is amazing 👏 whoever is in the kitchen area is incredible my food is always hot.

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Ja'Mal Boykins

It was a quick stop thru the drive thru, the wait time was spot on. Especially if you are expecting what you ordered to be freshly made! Great job! Got my drink when I pulled up, the young dude confirmed it 👍 Few mins later the same kid with glasses came back with my order 💯💯. Not one complaint! The young man be restoring hope for drive thru spots everywhere. Give that kid a raise!

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Michael Hatch

Maria. She's the star of the show. She took my order in the drive through and was just SO sweet. As I was talking to her at the window, thanking her for being so nice, she'd mentioned that some people were so rude to her and that she really appreciated our gratitude.... So I took the time to go in and give her a hug - was invited in for all the days she works. The loaded fries we ordered... Amazing too, but you'll always win me over with great customer service. Thank you Maria for being so very awesome!!

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ROMAN

My visit was flabbergasting , great service , very friendly ; lovely and nice employees! The gentleman had the Same name as me !! Roman !! He was very nice and he put a big smile on my face , my order only took 1 min and he already had the sauce in the bag, I didn't even have to ask!!!! Will be coming back to this very well clean location ! # don't believe all the negative comments about this place ! The people who writes them are negative people and rude customers !

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L. Castillo

Can’t ask for a better taco 🌮 not greasy was actually perfect today

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Rebecca McCall

I love this place, the same girl I always see in the drive thru was there! I love her and as always she asked how I had been! She remembers me, and always asks how I am! I love that!

Jade
Jade

Antonio and Sadio provided GREAT service. Me n my girl came at 3 AM and they were super nice and gave us excellent service. THEY DESERVE A RAISE!!!!!!

Dennis Castillo
Dennis Castillo

Yesterday I stopped by for breakfast and the line was long, but they served me quickly. My food was still hot. The girl at the window, Vania, was very kind. Even though she parked me, she was still running around carrying orders and apologizing.

Leslie Martinez
Leslie Martinez

I would like to take a moment to give heartfelt recognition to Angelica for her exceptional customer service. As someone who works long 12-hour shifts at a hospital, often for 7 days straight, I deeply value efficiency, kindness, and attention to detail—qualities that Angelica consistently exemplifies. Out of all the Jack in the Box locations across Dallas, Texas, I continue to choose this one because of her. Angelica doesn’t just perform a job—she elevates the customer experience. Her attentiveness, precision, and genuine kindness make every visit not only enjoyable but restorative after a long shift. It’s rare to encounter someone who brings this level of care and professionalism to fast food service. Angelica’s dedication is a victory not just for your team, but for the entire brand. She represents what outstanding customer service should look like. Her service is not only consistent but exceptional—and I believe it deserves formal recognition. Please consider rewarding Angelica with a well-earned raise or advancement opportunity. Her aptitude, work ethic, and positive impact on customers are more than deserving.

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Kathryn Rutledge

I usually don't like jack-in-a-box because their food isn't really that good but today I had a chicken BLT with ranch and it was delicious❤

Maria Barrios
Maria Barrios

I gave it a 4 star out of 5 because the breakfast is also under cooked.. but the lunch menu items are great. Sometimes the wait is long but for the most part, the customer service is great as well.

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Deemememe

In the mornings, they’re pretty fast with getting your selection from the lunch menu! A little too fast🤨 Can y’all start giving fresh fries please! One of the only locations I’ll get fries from in the morning and they’re hard, dried and taste weird. Sandwiches aren’t too fresh either. Got a chicken sandwich and when I took the bun off, the batter where the pickles were was a different color and was hardly warm. I go to this one because it’s closer to where I live but I’ll probably just start going to the one by my job again. I have to wait longer to receive my order but at least everything was just cooked. And no weird discolored pickle spots on the chicken sandwich 😂 besides the somewhat questionable food, customer service is always friendly.

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Haydee Rosete

We went inside the restaurant and we were placing our order all normal till the end where the worker asked us if the order is for here or to go and we said here but then he tells us a that he can only do to go because they were closing the loby,being 7pm when he told us that and we checked the loby closes at 10 pm soo closing the loby 3 hours early is crazy. When we got our food we decided to eat inside since everyone else was but the food was all cold, after that we see one of the workers close the loby at 7:50 after that we see the manager tell him to open it again he comes back but never opens the door till another worker had to open it. And there is a lot of workers for them to be behind on orders and not only that we see a lady go into the back with no uniform. Very unorganized team while the manager seems to be on the líne alone where he can put his people to help out.

Em
Em

Ordered teriyaki bowls 8/10 with sprite to drink and that is why I’m rating 3 stars. They must not clean the water machines because my sprite and my friends sprite was yellow 😭

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Stephanie Pollay

The line in the drive thru is soooooo slow. Got to the window and the kids are friendly enough but way to slow. There are at least 3 you can see from the window so why does it take 30 to 45 mins to get out of there?

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elizabeth johnson

I come to this location all the time. They are always friendly and I've only had a few issues with my orders but overall a decent place to get fast food. Tonight I decided to order the loaded tiny tacos and I'm extremely disappointed. I ended up throwing the sloppy mess in the trash.

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Sean Dailey

Charged higher price than listed on menu

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Clarrisa Nickles

Our food wasn't too fresh today. Usually when u bite into an egg roll it's usually crunch and hot, that wasn't the case today. It was warm and had no crunch and this was while I was driving out of the parking lot. So I'm guessing they just had them sitting under a warmer.

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Scott Gray

It took me 35 minutes to get through the drive thru! I had to wait 10 minutes at the speaker before he took my order. Then when they finally take it, I pull around the building and there is NOBODY in front of me!! So, they finished the 4 or 5 cars in front of me then decide to take my order! And then I got attitude from the guy at the window. Also, he made me back up away from the window so they can trick the timer inside. BS!!! We will NEVER go back.

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G M

I would say this jack is not 24 hrs they will tell you they are closed . Which is nice instead of you just looking at the menu all night . But they made my sweet tea taste like coffee which was different disgusting it still had a hint of tea . Anyways check your food always they will legit not give you food that you pay for . But besides that it’s a jack in the box nothing special just bad service here 😭. Definitely don’t come at night I mean you can just be prepared to wait 30 min for 2 other people in line . If they are feeling fast that night . Sorry it’s the only one close to my house and it’s the worse one . I would recommend going down the street save yourself time and suffering .

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Christina Tovar

This is the second time I've gone this month and it's so filthy inside the floor was sticky tables we're all dirty I was honestly hesitant about eating inside😡 . The tacos were cold thought they don't make it till we order. As a customer we pay our part we should at least be able to eat comfortable inside

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Amanda Hill

WTH is this. The midnight shake with no m&m or pretzels. They could have refilled the product before serving it to people. SMH

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Nathan Martinez

Take forever and are rude to guest only one person handing out food and taking orders at this location is way more busy since the bingo and Walmart are right across and down the street DO BETTER

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Bibi Valdovinos

No matter what time of day or what day I order, my orders are always missing something . Either then don't understand or care to understand, your order, can hear them laughing and having you repeat the order only to get it wrong. I ordered a box of the tiny tacos, with the lettuce sause and cheese. I only got 5 single tiny tacos no nothing on them. When door dashing, my customers get there order wrong sometimes. What's up with this jack in the box? I recently had surgery so I can go back or drive around.

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kristydee Rogers

Had a couple wraps. The tortillas were stale. Hard. Usually have a better experience at this location.

Misti Ortiz
Misti Ortiz

Food was greasy and seemed like it had been sitting for too long. Meat was extremely over cooked and dry on the burger. The tacos were dripping grease with every bite and the shells were chewy instead of crunchy. Not worth the price.

Ruben Sierra
Ruben Sierra

Ordered a big box of popcorn. Asked for regular they gave me spicy and gave me all the crumbles or the last of the bag. Hope they don't run out of popcorn chicken

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Manny P.

Moldy bread!! Asked to fill an incident report form and was denied one. Not sure how much mold I ate.

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Manny P.

Moldy bread!! Asked to fill an incident report form and was denied one. Not sure how much mold I ate.

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Diego H.

girl that was working night shift in the window was very rude worst customer service i have ever had she really needs to be fires she was very disrespectful since the beginning of taking my order

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Diego H.

girl that was working night shift in the window was very rude worst customer service i have ever had she really needs to be fires she was very disrespectful since the beginning of taking my order

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Gina B.

ALL I WANT IS RANCH, they never give you ANY. Next time ask them for the ranch BEFORE they make you park to wait several minutes before they bring out your drive through order!!!

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Gina B.

ALL I WANT IS RANCH, they never give you ANY. Next time ask them for the ranch BEFORE they make you park to wait several minutes before they bring out your drive through order!!!

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Sebastian M.

Made us wait an hour just to say they are closed because they are "loaded".Really bad jack in the box wont recommend.

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dtx420 g.

Always messing up my order specially my fries i wanted curly they gave me regular f*cling teens dont listen to the order right and we still repeat it smh

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Y G.

This place geta packed at random hours. Staff is friendly, and they allways hook you up with sauce in stuff. Theres bums accross the drive through window looking for change or free food... gtfoh...…

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Y G.

This place geta packed at random hours. staff is friendly, and they allways hook you up with sauce in stuff. Theres bums accross the drive through window looking for change or free food... gtfoh...…

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365keno

Went there today about 3:30 pm (6-24) ordered 4 tacos and 6 egg rolls. Lettuce on the tacos was brown and limp, the cheese was just mush. They were very very old, or in other words trash. I went t…

3
365keno

Went there today about 3:30 pm (6-24) ordered 4 tacos and 6 egg rolls. Lettuce on the tacos was brown and limp, the cheese was just mush. They were very very old, or in other words trash. I …

3
365keno

Went there today about 3:30 pm (6-24) ordered 4 tacos and 6 egg rolls. Lettuce on the tacos was brown and limp, the cheese was just mush. They were very very old, or in other words trash. I we…

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Kevin Greer

Do not let me say it again so not eat at the jake in box on Lake June and 635 they are Giving people dead rats in their food. I've asked for a manger and I was told it wasn't a manger there. Now I work for a fast food place and a manger is always in the store.so I repeat myself do not eat at the jake in box on lake June and 635.

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Maria Christina Yracheta

3 out of 5 times I have to return to get my order corrected this place sucks but it's the nearest place to get my jumbo jack fix. Wish they all would get fired. From the manager to the cashier or corporate should put this joint under probation and watch over them for at least a year. This place sucks😝👎😑

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Misty Shea

Waited in line 30 minutes just for them to tell us they are closed!!! Their system is always down from 2am unilt 5am . There is no way the system is down every night!!!

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Christine Flores

They over charged me for food I didn't ordered then what I did ordered they charged me for cheese I didn't get it and I keep calling now to address it they keep answering and hanging up the phone this so ridiculous

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Brenda Martinez

They need to get new employees literally I wait 30 min for some tacos I ask and the manager said oh they gave it to some one else like really what kind of service y'all offer like literally she said im tired of this customers well honey get you another job that goes with you better!!!! Plus I went inside and ask for a refund literally they have their employees over working for free they need to speak up!!!!!

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Nanyamkah Barkwell

Ordered on the app and it says “tap when you want is to prepare” it literally says that’s the important step to remember. Well when I went to tap it said my food had already been checked in. Obviously I want hot food so I called this place 10 times and nobody ever answered! I also selected to pick up at the counter because their drive thru lines are always sooooo long. When I finally got there, the doors were locked so I had to sit in the line anyway. The team lead (because there’s NEVER a manager) tells me my food has “actually been ready for 33 minutes” well I actually didn’t ask you to make it in the first place. Once I finally got my food I had to get BACK in line because they didn’t give me my drinks!!! The lady in front of me drove off without her CC I can only imagine what they’ll do....

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SJB Greenwood

It was only 11:30pm pulled in the drive thru no answer. Pull around several employees standing around talking. Pull back around front to make sure open sign was on it was and in front it an employee leaning against a vehicle. Asked what was going on he said hatefully they where close. Asked why the sign was on told me hatefully again the sign didn't mean anything. Completely unprofessional and not even smart to be so rude and hateful with a stranger in a car at night. Just ridiculous.

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Jason Cone

I don't usually rate fast food places but if you're looking for a Jack in the Box there's others within driving distance of this one. We were stuck in line here for over a half hour and the lady at the window was extremely rude. After I paid she did not return my debit card. After she tossed out bag of food to us I asked if I could get my card back. She said she gave it to me and shut the window. After another few minutes of waiting she opened the window and asked "why are you still here?" I asked again for my cars and she said she didn't have it. Finally another employee pointed out that it was still sitting on the counter. Avoid it if you can.

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Alexis Aguilera

Lazy staff refuse to make tacos! Like wth that’s the main thing I go to jack for & probably their best selling item & yet they refuse to make them out of pure laziness. I used to love jack but the past few years they have had rude/lazy staff it’s ridiculous. Jitb needs to do some retraining because every time I go my order is wrong and they give no refunds & act like it’s my fault that my order was not made correctly like BYE I will be taking my money else where there’s better fast food restaurants out here with 10X better customer service

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Danny McGuire

This was the last time I'm going to go to Jack in The Box. Their burgers are not good I had a bacon sourdough Burger it was terrible. Will not go to Jack in The Box again. Will not recommend Jack the box to anybody. Maybe late night Jack in the Box tacos the only thing they're good...

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Brittany Sherrell

Service is very slow. I have experienced 15 minute wait times. An employee arrived while I was waiting for my order, he did not have on a uniform but walked behind the counter to make himself, and the two friends he had with them, shakes. They were distracting the employees that were on the clock, and created a longer wait for myself and several others.

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Carlos N

Let u order food at drive thru then when u get to window they say system is down, food was made & wouldnt let me get my food even after tryin to pay cash for order

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Anna Limon

The guy working the drive has customer service skills, very rude . If he’s not a people person he needs to be the cook. HORRIBLE

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Angel

Had to wait 40 minutes for some tacos (very bad service) and this is what we got

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Aurora Simpson

Customer service here is horrible they entered my order wrong rushed me thru the drive thru when I said something about my order being wrong he said I was wrong and turned his back a literally ignored me then proceeded to tell me to just back thru the line to fix my order this could have been handled a different way

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Arihadne Romero

I went around 12pm and ordered 4 tacos and a popcorn chicken box. I ordered spicy popcorn chicken they gave me regular, also didn’t even give me any sauce for the tacos after telling them at the speaker. The workers where to busy playing instead of paying attention to the orders

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ReCrDz

asked if they can double check if the burger is plain. they refused saying "its already made". latino guy in the drive thru. Also found hair in our order in mini tacos

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Ricardo Estrada

Be careful when coming to this location, they don’t handle food properly and do not use gloves sometimes. One of the cooks went to the restroom and didn’t even wash her hands when coming back and didn’t even wore gloves. Wait times are crazy even on recently placed orders through the app

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Pakisha 40

The rudest people ever. Ordered a whole meal in the drive thru and received a small cheese burger. And she talked very rude when I returned my order.

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Brittany Castillo

Worse Jack to stop at! Food was horrible meat was dry and old fries were soggy everything was just nasty and gross !

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Alex B

HORRIBLE DRIVE THRU SERVICE!! THEY HAD ABOUT 10 CARS BECAUSE THEY KEPT TELLING DRIVERS TO STOP BEFORE GETTING TO THE WINDOW FOR PICK UP. THEY ARE REALLY SLOW AND REALLY RUDE WHEN I ASK WHY THEY WERE STOPING CARS BEFORE GETTING TO WINDOW.

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Adrian Fuentes

Carry out service was terrible. An order was 7 to 9 minutes And it took 20 minutes to get out and we went to drive through because nobody came out to give us our order. What somebody else got their order to carry out. Before us. We went to drive through and passed through that employee. The employee was rude gave the order and shut the window and turn his back on us at not even to say I'm sorry for the lateness

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Juan Rivera

Feb 11, 2024. I went through the drive thru and they told me they were only doing mobile orders. I don’t have the time to waste to download an app and order my food when I’m already at the drive thru, what’s the point of having one if your gonna tell people that you’re only doing mobile orders. This is not how you run a business. Also i don’t know who they hire but every single time i ask for no mustard they put mustard, it’s like if they have no clue what’s going on around them. Bad service and employees are not respectful. 0/10

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Mitchell Olson

Honestly should be shut down. 330 in the morning I get it will take a little extra time to get your food. The cashier was sweeping the floor then scooping ice without washing her hands, handling food without washing her hands. Just out right disgusted with this location. Corporate should be ashamed.

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Lupe Martinez

Take too long for orders all windows are dirty

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Yeni Juventino Lopez

Food was great but really bad customer service, the cashier (young lady with highlights on her hair) was so rude. She needs to learn good manners.

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Grecia Ramos

We usually don't have any trouble but today was ridiculous we didn't have our our complete we ordered 20 tacos and 5 tacos were missing ordered 4 fries 2 of our fries were missing went back and got it opened a taco and it had a hair like really this is ridiculous went and showed them and all they had to say was sorry and give plus 1 taco like really? At this time dinner was ruined they could at least given us a credit

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IDxripz

Worst service I ever experienced 35 min wait for sum French toast sticks wth will not be bacc 👎🏾

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Akira Fudo

Go ahead and get new employees. Lazy. Nearly an hour and a half wait for uber eats and the order is rushed. Even in person they take soo long for small items

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Annette Riley

I placed an order on line. When I checked the tracker it said the order had been delivered which it hadn't. I know i put the correct address and apartment number in. When I checked the order there was no apartment number on the order. At the top of the order there was a complete different address listed. Why did this happen?

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genesis

literally so slow. i work at a restaurant too and we never leave cars this long. line is so long and employees at window are just standing there talking and not doing anything. manager needs to make their employees work faster or find new ones. everytime i come the line makes us wait 20 minutes just to get to the window to order

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Angel Pines

No matter what time of the day it is , this jack in a box PLEASE DO NOT COME ! HARD FRIES for my kids. I couldn’t even turn around cause we was already pulling in home. My daughter said she doesn’t want it and she eats everything. She loves it but not this place very rude. I and my son breakfast was super cold as in not cooked. Pre frozen. Never again. Sorry

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angelaislovely81

This jack in box, smh, where to begin, they have the worse cooks ever I mean how hard can it be, laziness, horibble customer service, they sound like they hate there job and rude. They definitely need to clean house and get people who want to work! They are always out of condiments or never get your order right. By the time you get your food it's cold or taste like it's been sitting there for a while as if it's been microwave. This past Wednesday night I order the load tiny tacos and regular tacos and a side salad. They fail to mention they were out of taco sauce. Which is the main reason i come for the tacos...I got my load tiny tacos but instead of taco sauce they substitute it for some red powder and added ranch on top (which I did not ask for) to cover it up. My side salad was not fresh what so ever. If I had known they were out of taco sauce I wouldn't of wasted my money. The drinks are flat! Never going back to this Jack in the box again.

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Crystal Moses

They not only forgot the cheese on my reg. tacos but also didn't put the "loaded" on my mini tacos. I will go to a different location when I come back to Mesquite.

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Sonya Personal Vallejo

I ordered a jumbo jack yesterday. It was so sad beef cheese n a piece of lettuce. Im thinking must have been in a hurry. So I gave it another chance. I got a buttery jack classic.. this is what I ordered n this is what I got. Yu can its smaller than a breakfast sandwich as well as burnt bun. Only beef cheese n bacon. Wth is that!! When yu order a more than 8bux burger 🍔 . N get a bacon meat patty sandwich. I draw the line. ..

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RYAN SAPP

I mean i know money is pretty tight everywhere, I know we are doing in big cut backs. But this is ridiculous, half of what I paid for! Not happy. Still hungry and angry enough to post a one star. If I could I’d post a no star

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Silver K

If you like waiting 30 minutes for your order then this is the place for you. I've been to this Jack in the box many times now and they take several minutes just to even take your order. It doesn't matter if there's a line or not, you will wait several minutes before someone takes your order. The food will also be cold after waiting for it. It doesn't really matter the time of day, the wait will always be longer than it should. The inside of the restaurant is also pretty dirty, with crumbs and paper all over the floor and tables.

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Keith Jackson

Don't come late , you get ignored! Loud Spanish music. Update... My wife found a long hair in her egg roll. They need hair nets or something. Not cool. Yuk!!

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Gustavo H

I came to this location a couple of minutes ago and I had 3 dusty Edgar’s working the drive thru that couldn’t handle a simple 11pm drive thru rush and took it out on us? They didn’t answer the speaker and after 5-10 minute, we drove up to the window, only to be asked to go around again and if we didn’t like it, we could leave and they laughed? I understand working fast food isn’t ideal but learn some professionalism. Fast food isn’t hard, a trained zoo animal could be taught to have more manners.

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Peter Flores

Drive thru line was taking forever. After I ordered the person at the window stuck their hand out and told me to stay back. It seems like they were doing this to everyone. I decided to take off because I didn’t trust them with my food or giving them my card. Everything about that visit was uncomfortable. This happened between 8PM and 8:15PM. The person that told me to stay back was a Hispanic boy with an Edgar haircut.

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Selena Munoz

I was there 5:20pm today and your cashier has the worst costumer service she has an attitude I asked her for ranch ketchup and hot sauce and she said you can go get it. I order my food from the drive-through and I had to get down to go get hot sauce and ketchup for my food.worst customer service manager that works there please talk to your employees they need to do a better job and put all the condiments so people don’t get off there car to go ask for them

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Manuel Vzqz

They put hot sauce on my tacos without me asking for it

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lajean bumbalough

To order most difficultI went from microphone to windowI wanted to orderA kids mealJack Burger,Order onion ringsI got to the window Ordered it . After all that no onion ringsGo backI This is the

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Lisa C

So disappointed. These are the worst tacos ever . The shell feels like it’s been sitting there and let me not start with the meat

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Yogi Nova

I took a bite from a Chicken Sandwich. You can't even bite the chicken not fresh, but you better off going into raising cane's if you're trying to eat some chicken thats Fresh chicken. I remember now why I stopped going to jack is🗑😪 this is not the first time Very disappointing again... there selling you 711 food Feels like 😆 there food sits there all day

D
Darlene Germany

Outside the drive thru window was filthy. Need to get the outside of the drive thru cleaner. Floor inside was dirty.

V
Valeria Segura

Mess up my order couldn’t add the window when she could park me spoke Spanish as well but even that rude

B
Beverly Miller

I get off of work at 5an get to jack in the box at 5:15 go through the drive thu teenager in there get to the speaker and they say sorry we're not talking orders right now our system is down ok that's fine but this happens every morning so I go down to whatabuger come back thu and it's a car at the drive thu so I go to the speaker again and the same thing our system is down so I pull around and see younger sitting at the window talking and playing loud music JACK IN THE BOX YALL NEED TO DO BETTER stop hiring all the kids that don't want to work I'm sure I'm not the only one that have experienced this

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Dede Nixon

We went there for breakfast!!! At 6 am, waited in drive thru for a while. Then when we get to the window, we asked for water. And the cashier, immediately caught an attitude!! Rolling her eyes and having a sour face!!! Our food was COLD!! AND they didn't give us everything we paid for!!!

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Jasmin Carrasco

24 hrs, sign says open but they are closed i was just told, explain, female said they did not have anyone in the kitchen but there were 2 females and one male there doing nothing Have pictures to prove

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Celestial

Worst location ever!!! Takes 45 mins to get through the line and the lady in the DT doesn't take orders right. We ordered tacos and she even repeated it but when we check the receipt and bag we didn't have any. Didn't want to waste our time going back. The lady also in the DT wasn't giving the correct change out she was keeping our dollar until we told her. Stay away from here!

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Ebony Evans

I did a online order thru Jack in Box App. Sent me a confirmation email with DRIVER waiting to pick up my order. Driver was told no order in the system. Doordash customer courtesy confirmed order was canceled by the store. They called them no answer. Then I called several times no answer. Website customer refund request is not reliable.

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Areli Alfaro

We ordered tacos unfortunately they had no meat inside them but they were full of lettuce. The taco wants even crunchy they were stale. Will I be back at these location no

M
Margarito Monterrubio

Really not sure why the employees at this location never wants to take your order at the drive thru, they are just yelling at you that the location is currently closed sometimes and sometimes no one tells you anything through the speaker, No Hi, no Hello, no please give a second or bye. Today I had to wait 6 minutes again very hungry at the drive thru waiting for someone to take my order and no one took my order, after that I left again very hungry and disappointed. I hope Jack in the box one day finally understands that we are customers not inmates and we pay for our food, "It is not free".

Sharhelyn pedraza
Sharhelyn pedraza

HORRIBLE SERVICE if I could I would give it a 0. Drive far away to the next location i promise this one is not worth it

Denise Gomez
Denise Gomez

I ordered off of Uber Eats and had an amazing delivery driver but the food looked old and cold when opened. Did not enjoy the food. I didn’t even get my sauce or get my air freshener.( I ordered the midnight meal.) Very disappointing.

Manuel Hernandez
Manuel Hernandez

Employees here are lazy I've been here twice late at night and both times they didn't take any orders. Girl at drive threw was talking to some guy at the window for a good 20 mins. It was around 2-3am

leunam ollirrac
leunam ollirrac

Rotten Lettuce Monday about 5:00 o'clock Lettuce is not that expensive Tacos either..

Christian Mejia
Christian Mejia

This is the second teriyaki bow I order this week asking them to add extra teriyaki sauce , the first time they didn’t add extra and this time I got a bowl with rice,chicken and broccoli and no sauce

Darrshunn Sims
Darrshunn Sims

By far this is the worst jack in the box. Manager Rude. Claudia the store manager along with her crew gives the store a very bad look. Drive thru line wait is atleast 20 minutes. The employees are rude and disrespectful. If Jack in the box has to hire staff like this in my opinion you all should just close this location.

Marvie Walker
Marvie Walker

If I could give 0 star I would. Waited no one said anything. Then they finally took my order. They walk around holding your food open talking to the other employees. Got home my egg rolls had a long black hair in it. I had to just throw it away. Waste of money. Second time going to this location and both times horrible.

Mariela Santiago
Mariela Santiago

I bought two of their waffles fries I don’t believe 4 waffle fries in each of their box is worth $5 not ever again will I buy that from there. The tacos were nothing but lettuce. The sandwich was extremely dry.

Angel “10kLogic” Lopez
Angel “10kLogic” Lopez

Man, I like going here. I really don’t trip if there's, like, one tiny hair strand on my food, but I found 2 long ones and some tiny ones, one in my cheeseburger and the other on my taco. 🙏😭

Sarah Ritchie
Sarah Ritchie

Pulled up at 1140am, only 1 car in front of me. Get to the speaker. They had me wait literally 6 minutes before taking my order, when i come around the corner there is someone hanging out the window telling me to STOP, to not come to the window. I know they are playing the drive thru time system. & this has happened the last 3xs I’ve come. You can always just HURRY TF UP! Instead of making people wait. & it’s only in the morning this happens. I didn’t get my food until 1152. With only 1 car ahead of me! They had me waiting at the speaker so long, 4 cars pulled in behind me. And i kid you not, they tried the same thing with them at the speaker, but they were smart & got out of line! Food is ALWAYS fresh, but Jesus be a fence. & the morning crew doesn’t speak a lick of English 🙃🙃 i uploaded the card leaving that were behind me & where i was told to stop. If you’re in a hurry, DO NOT GO BETWEEN 9am-12pm. I went Monday night, got to the speaker at 1049PM got my food and was home by 1055. Order was correct & fresh! :)

heaven martin
heaven martin

Pulled up and parked in the lot to order online. I waited a few minutes then pulled through to the drive thru window and was told that my order was not ready. It was asked to pull back through a second time. When I pulled up the second time my fries were cold but the rest of my order was not ready yet. I ordered the chocolate milkshake they gave me a vanilla milkshake with chocolate at the bottom not mixed. And another customer pulled up beside me to yell at them through our car that them they forgot something of her order. Bad customer service every time I come always have to ask for freshly made fries. They just need to restaff the whole night crew.

Roberto Aguirre
Roberto Aguirre

Ordered on the Jack app to avoid waiting, but they don’t let you in the lobby. I had to wait almost an hour in the drive thru because I couldn’t get a refund through the app. When I finally made it to the window I was asked to wait before I pulled forward. The best part was reaching in the bag for my food afterwards only to find that everything was cold. My food sat in a bag just as long as I did in the drive thru. The frying oil was also dirty.

Lauralee Alsup
Lauralee Alsup

They get a 1 star from me because the way my Chicken fajita was total mess the the lettuce was wilted. They forgot to put the Jumbo jack with cheese in my bag. Plus we order the Mini Tacos they put it in a buttery box they didn't give me the sauce that goes with the $5 box neither. I am surprised they let this product leave their restaurant.

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Jack in the Box
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Jack in the Box
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Informació sobre Jack in the Box

Com arribar

12325 Lake June Rd, Balch Springs, TX 75180

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Jack in the Box
Toca per direccions

Destacats

💬
Moltes Ressenyes
1949 ressenyes
💰
Econòmic
Nivell de preus
👨‍🍳
burger
Tipus de cuina

Serveis

🥞 Esmorzar
🍽️ Dinar
🍾 Sopar
Cafè
🍰 Postres
🥡 Per Emportar
🚚 Lliurament a Domicili
🍴 Menjar al Local
🚗 Recollida a la Vorera

Opcions de Menjador

🍽️ Menjar al Local
🥡 Per Emportar
🚚 Lliurament a Domicili
🚗 Recollida a la Vorera

Informació del Restaurant

Estat
Verificat pel propietari
🕐 Horario Hoy
Open 24 hours
Valoració
3.6/5
💬 Ressenyes
1,949
💰 Nivell de Preus
$
⏱️ Visita típica
People typically spend 10 min here
📞 Telèfon
+1 214-200-3966
🌐 Lloc Web
locations.jackinthebox.com
📋 Menú
Veure Menú

Comoditats

🅿️ Aparcament
Accessible amb Cadira de Rodes
🚻 Lavabo
💳 Targetes de Crèdit
📱 Pagaments Mòbils
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El Barri

Ubicació

12325 Lake June Rd, Balch Springs, TX 75180

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Lew Park

park in Dallas County, Dallas–Fort Worth metroplex, United States of America; geonames ID = 4706008

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