Daphne C

This location does not feel like THE international house of pancakes I’m used to. While the location is convenient with ample parking, I felt extremely claustrophobic. There were no windows and the restaurant felt dark, damp, and clammy. Although we received decent service, the food was pretty gross. The hash browns were salty. Ham, bacon and sausages were very salty and tough to chew. I’d much rather go to the Flushing or Manhasset location.

Khadijah Duncan

I called today on Christmas and spoke with the manager Diane in regards to adding something to my $70 dollar DoorDash order and she was extremely rude and inconsiderate. Her behavior was highly inappropriate on Christmas. There needs to be more customer service workshops for managers especially when we are supporting and paying this establishment. I give this location 0 stars due to the manager Diane. Go elsewhere and spend your money where you are appreciated!!! 👎🏼👎🏼👎🏼👎🏼

stephanny fulgencio

We were seated right away, but took like 40 mins to get our orders, got a coffee cup half full, then someone was walking around asking everybody if that order was theirs, by the time it got to us was cold. The manager tried 8to do his best but the damage was done. Not coming here again, I rather wait my hour at the other location. Don't bother replying I'm not Interested in an apology that won't solve anything anymore.

James Kim

During my recent visit to IHOP, I was deeply disappointed by what appeared to be unfair seating practices. Despite multiple empty tables in more desirable areas, my group was seated near the restroom. When I politely asked the waitress if we could move to another available table, my request was completely ignored. Later, I noticed a group of white customers, with the same party size, being seated at the very table we had requested. This experience left me feeling disrespected and unwelcome. I expect IHOP to treat all guests equally, regardless of ethnicity. I strongly urge the management to review their seating policies and ensure fair treatment for everyone. I hope IHOP addresses this issue to create a more inclusive environment for all diners.

John

On Saturday, 9/20/25, at 8:12 AM, I placed an order through the app for two items: the Split Decision and the T-Bone Steak. When I got home—about 10 miles away—I discovered that the T-Bone Steak breakfast was missing. I contacted the restaurant and spoke with Diana, who acknowledged the mistake and informed me that the manager, Elias, would need to process a refund. However, four days have passed with no follow-up. When I spoke with Diana again this morning, she told me Elias is no longer available and directed me to Mike, the current manager, who is...you guessed it. Unavailable. I also contacted IHOP headquarters and received a case number, but I have little confidence that anyone will respond. Normally, I would let something like this go, but the lack of accountability has left me very frustrated. I intend to see this matter resolved and will provide updates. --Update 9/24/25 11:04am --- After contacting IHOP headquarters, I received a call from Mike, the manager, within five minutes, and the issue was resolved immediately. If you ever run into a problem at the store, skip trying to reach management directly—just call HQ. To be transparent, Mike ended up refunding my entire order, even though I had only requested a partial refund for the missing item.

Hashmi

Location: IHOP, Bay Terrace, Queens Date of Visit: September 20th 2025 @ 10:15am Our recent visit to the IHOP in Bay Terrace was incredibly disappointing and showcased a complete lack of empathy and customer service from an employee named Diana. We were a party of six, including my 75-year-old mother-in-law, and our experience was far from welcoming. Upon arrival, we waited for a full five minutes before being addressed by Diana. The restaurant was not busy, yet her demeanor was cold and unhelpful from the start. We were shocked when she refused to seat us until our entire party was present. My elderly mother-in-law, who has difficulty standing for extended periods, was forced to remain on her feet with the rest of us as we waited for our sixth member. When we explained the situation and the physical difficulty it was causing, Diana dismissed our concerns with a flippant "oh, this is the company policy." Her response was dismissive and showed a complete disregard for the comfort and well-being of an elderly person. While we understand that restaurants have policies, there was no attempt to offer a compromise, such as allowing the five of us to be seated while we waited a few extra minutes. The lack of concern was unprofessional and unacceptable. This incident tainted what should have been a pleasant family breakfast and left a deeply negative impression. We hope the management will address this issue with Diana, as a good customer experience depends on more than just "company policy" when common courtesy and respect are so obviously lacking.

jaewon Kim

I'm writing this review in the hope that the quality of the food will improve. This used to be a place we frequented with our kids, but at some point, the quality has significantly dropped. The burnt fries and the wilted lettuce in the burger ruined our family's special outing, and the experience is still unforgettable. I felt like they took the lettuce they were going to throw away and put it in my burger instead, and it made me feel really unpleasant. I also thought that an elderly person might not have noticed and just eaten it. I usually refrain from leaving negative reviews, but I'm doing so here in the hopes that the issue will be addressed.

Danny Ram

My daughters asked for HOT chocolate but when they brought it to us, they gave us COLD chocolate milk and it tastes like chocolate with water. When we walked there was NO ONE THERE, no guests or staff. Not to mention the poorly cleaned tables(my kids clean better) syrup stains on the wall. we asked for butter toast and received whole wheat bread, asked for chocolate chip pancakes but received chocolate pancake.

Betty Chung

First time to this IHOP and would probably be the last. Ordered quick 2 egg breakfast and lemon crepe, home fries was cold and chewy, toasts were burnt, and the sausage links were so small. Crepe texture was really hard, the filling tasted nothing but icing. The worst was the silverware!! They were filthy! Management needs to check the dishwashing machine. I was very surprised to see there was only one table besides us, on a Saturday night. But now I see why.

Manny Lacayo

The worst IHOP ever. It's a cold day in NYC and the restaurant is not equipped to keep the tables by the door warm. We asked to be moved and they didn't. Although others after we sat were moved. We had to eat fast or the food would get cold. We ordered the Benedicts and potatoes with onions and peppers. The onions and peppers were raw. Utensils dirty. We asked for another set, they were dirty too.

Emily Chandler

i have never had such a bad restaurant experience. the waiter did not know what he was doing. I asked him about 3 times to change my order. He didn’t know the menu items and I had to specifically read the contents of the order to him. Honestly I would never recommend this place to anyone. The drinks were bad. it was literally water.. how do you mess that up?? He brought out some random order that no one asked for??? The girl was very friendly and helpful after the waiter we had at first. When we came in the restaurant we waited 10 minutes to be seated because no one was there SHOULDVE taken that as a sign to leave