Shake Shack

Fiona Kingery

I went here during my visit in LA from Humboldt on the way back home and got the cookies and cream shake which was insanely good, definitely one of the best i’ve had in a while. The store was super clean even with how busy it was. The staff were extremely helpful and kind when my mom’s boyfriend left his phone in the bathroom the day we were flying back home. We had literally gotten to the airport before he realized it was missing. We called and they offered to ship it back to us for free. We’re all extremely grateful for the honesty and the helpfulness of the manager who was working that day. Thank you so much Shake Shack! Will definitely visit again if I get the chance. 😁

Jerusha C

The burgers taste like any other shake shake - pretty good. The seasonal sugar cookie shake is too sweet. The location is located right next to Rodeo Dr. Service is quick, tables are clean, and washrooms are clean.

Michael Dillon

Burger is nice but I feel like everything is definitely salty in the US hot chips is okay drink as refreshing.

zınᴚ ɹǝɥdoʇsıɹɥƆ

Second time in a week that I had this issue. Only the previous time it was much worse. I did not ask for 'well' done previously and was met with a literally uncooked patty just beneath the surface. It was so bad that I asked the server over and even he was in shock at how red and 'bloody' it was. He immediately took it back and had another prepared. I did not want to be 'that guy' at the time and post photos online about it and was willing to let it go. But this time, I had specifically asked for it to be 'well' done to avoid the same issue from my prior visit and what do I get. Better, but I should not have any pink at all when I made this request.

Beatriz Welsh

Nothing great. Super expensive ($12+) for a burger, $5 crinkle cut fries. The shake was "ok" at best. With all the burger places in Los Angeles there is zero need to ever return here. On the plus side, service was great.

A.T. Law Office PLLC

Ordered a big shack and asked for one of the patties to be put on the side, and the girl “manager” said “sorry we can’t”. Pathetic. Nov 22, 2025 at 9 pm.

DEIDRA DICKERSON

came in and ordered 3 Dubai shakes due to recommendations from an instagram influencer and was very displeased in fact everyone of us whom I purchased it for hated it I called an shift manager by the name of JERRY he reassured more than once I could come the next day to get a full refund of 32.98 once I came back to location and I live in Lancaster ca but visiting my ill mother in Compton ca and he was aware that I did not live in area I was under dressed so I had my niece go in and get the refund for me he denied saying any of this to me over the phone I came inside immediately humiliating myself because I was under dressed and customers were looking at me he then proceeded to lie to my face and gave me the contact card to the general manager I emailed the general manager JUSTIN MARTINEZ no response so I called TODAY and he refuses to help me out completely because he said he believes and is confident in his staff and feels my altercation with JUSTIN when I came back to the store for the refund he promised ME I guess was inappropriate I gave him pictures of the shakes in full also in dumpsters I gave him timing I gave him more than enough he could run cameras back and see I was under dressed and embarrassed I feel very racially profiled!! I also emailed CEO

Bone Go

Everything came burnt and they didn't even bother to put the lid on the shakes, they came out already dripping.

Vasti Carrion

They served me a bad orange cream drink and the burger was too small for $10 dollars. It damaged my intestine and my colon. The fries are changed to wavy which is not okay. The burger needs packaging. ---Vasti Carrion

Kyle Arneson

We had a guy ring us up for half of our order then be a jerk to me when I was visibly upset. He was training someone, and clearly wasn’t competent. Thanks I guess. Everyone but him was absolutely stellar. Updating because it turns out when I had to go back to order the other part of the meal, he had already misrang us before. It took him 3 tries to do a simple order and then he was aggressive and rude. Yeah sorry stars go to one for ego guy.