Sonic

fireicephoenix97

The people are friendly, but over 50% of the time, something is wrong with the order. I order a cheeseburger and it is missing the cheese, ask for no sauce, I get sauce, I ask for marinara sauce, I get ranch, Diet Coke instead of Coke Zero (big difference in flavor)... What I find worse is I order through the app. So it isn’t like it was lost in translation through the speaker. I tire of having to ask for things to get fixed and I usually order 3-5 times a week. But, I think I am done.

I wouldn't have given 1 star but had to for this review. My husband went to get us 2 meals, which he ordered, got to window, got 2 drinks, 1 not what was ordered, paid $18.66 for 2 meals, received 1 complete meal, and only footling for the other, asked where tots were and was told he didn't pay for them, 2nd associate came to window and said that will be another $3.78, he said it's paid, she said "oh my god" and slammed the window, then manager finally comes to window and said " they didn't charge you for the other, do you want it or not", never received the other side that we paid for or a receipt, so unfortunately, we will never go back and it is one of our favorite places, even the Graham location is terrible.

Thatcher Lewis

Food was only ok, they got our order wrong originally and proceeded to take over 20 minutes to get us the correct food. Slow workers

Caramia Humphreys

I went to Sonic for coke and I got a full cup of ice very little coke and i ask for easy ice!!

William Thomas

New level of weird at the Sonic. I ordered a double meat bacon toaster. Have you ever ordered one of those & say 'and hold the meat'? Me either, but thats what I got tonight. Toasters, with no patties. How do you put those two sides together & not notice what may be missing there?

Whitney Mcwhirter

I hate to say this but I DO NOT recommend this sonic. Everytime I go there's an issue whether they get my order wrong, the stall doesn't even work for them to take my order, or there out of fries, tots, straws, soda, etc.. their icecream machine is broken, the list goes on. Time and time again I try to give them the benefit of doubt and everytime it seems the same. Wish it wasnt like this!

Stephanie Mejias

I came thru drive through and got 6 drinks. I said large on 2 of my drinks when asked, still got mediums. Then told us the dragon fruit red bulls were cherry images and were handed to kids while we waited for other drinks and once I got all drinks I was willing to pay for the 2 large drinks I ordered instead of the 2 medium I was charged for and I was trying to explain this to the manager so I could pay and get the difference and get the right side and she never smiled and didn't let me get but 3 or 4 words out and shut the window doors in my face and wouldn't come back to the window. I asked to speak to a manager when another girl came to the window and the employee was apologizing for the manager's behavior and said sorry that was the manager. I then asked for corporates number and she still never came by the window to apologize for her poor customer service skills. I'll take my drinks orders to the water store on Walker St. from now on their drinks are better any way!!!!!

Celia Nichols

Ordered a #1 burger with fries and a drink to go. My burger had no meat in it. Really? Sonic fries used to be the best in town, not anymore. Mine were stale and lukewarm. This isn’t the first time but I think it’s the last.

Shelby Gary

Bad service. GM sends home employees leading to short staff, and slow service. Food is good but poor attitude ruins the whole experience. The slowness could be from employees being left unattended while being short staffed due to GM being out back executing PDA with another employee most times when I go. Will not be back. This is breckenridge sonic.

RISE

By far the worst sonic experience you’ll ever have. Not only will they mess up your order but they will take their sweet time in doing so. Burgers have been missing from orders, things were added that were requested to be removed.. etc etc. I recommend buying food else where especially if you’re in a rush. I’ve been here 10+ minutes with 2 cars waiting on 2 drinks.. I am now leaving and never returning.

Chenda Peterson

I ordered 2 drinks and a bag of ice. The red-headed server handed the bag of ice to me. I grabbed the bag in the middle because she had a hold of the strings. Half of the bag of ice spilled all over me in the driver seat. The bag wasn’t tied. I wasn’t mad at that point. Accidents happen. We are all human. What really made me mad was that she did not apologize. Not even once. She just stood there and said, let me get another cover for your drink. The original cover flew off. She came back and gave me my drink. No apologies during this time either. She was about to walk away when I told my mom to hand me the half bag of ice so the server can get me another one. Handed the bag to the server who then stoically replied, I’ll refill the bag. She refilled the bag and came back out and gave it to me. Again, no apologies from her for not tying the bag from the beginning and half of it spilling on me. Didn’t even offer to get me napkins so I can wipe down myself and my car from the spilled ice. My mother gave her $1 tip for a $7 order. My mother is sweet and has a tender heart, but the server needs to learn how to offer an apology. I really love Sonic but that was ridiculous.