Schlotzsky's

Brandy Chastain

I waited in the drive thru for 35 mins. The service was slow, and then my tea tasted like no one had cleaned the tea container with a moldy after taste 🤢. I will not be back.

D•Y•L•A•N—-TX

Extremely disappointed because we absolutely love Schlotzsky’s. Pull up to the drive-through and the man says “Get you”. I asked to please give me a minute. No answer. “Ok. I’m ready when you are.” He says again “Get you” I placed my order he said nothing else except for the total. So we just waited for a minute and proceeded forward. After sitting at the pick up window for about five minutes another young man gives me the total repeats my order and the orders incorrect. Takes my card. That takes about five minutes. And wait and wait and wait about a 15 minute ordeal total. They open the window and drive away. Thank you for coming. Welcome to Schlotzsky’s. There’s no nothing. NOTE This is at 3:36 PM and there’s no one there whenever we pull up in the parking lot. One person ended up behind us in the drive-through line so basically there’s no one there. There’s three people working and still took 15 minutes. That’s terrible. Do better

Pete “SealyPete” Peterson

(09/12/2023) NOT HAPPY. On a recent Saturday evening, my wife and I travelled to this location from Sealy with hopes of a couple sandwiches and some Cinnabon's (drop-off located inside) for breakfast the next couple days. Here is how it went down... 1. Sat in the drive-thru at the speaker with no answer for nearly 3 minutes before giving up and going inside to place our orders. I had recently broke my leg and was NOT looking forward to walking in- thanks guys. 2. Got inside, wife had to raise her voice TWICE at the staff jaw-jacking in the back to get their attention. (WOW). 3. Took over 10 minutes for the 2 sandwiches to be made (while they were all still being obnoxious in the back). And no-one else came in and no-one came through the drive-thru. 4. (and the only good thing)- One of the staff (appeared to be the more serious of the bunch) checked on us a couple times and brought us out some water while we were waiting- grateful for that. Wish now I had noted his name. He's the only reason the service section got that 2nd star... 5. Sandwiches themselves were made well, and the ingredients definitely Schlotzsky's expected quality- but the bread was NOT fresh. It wasn't stale, just tasted "old"- we have come to expect MUCH better quality bread from Schlotzsky's. 6. Cinnabons were OK, at best, but not fresh like the ones you get in the mall bakeries. But thanks for trying... I'm very forgiving when it comes to reviews, really! But this experience was NOT what's expected of a Schlotzsky's franchise. Corporate notified- will give them an earful when they return my call. Sorry, guys, y'all have to do better if you want me to spend my hard-earned money there.

MCS 79

I am giving Schlotzsky's in Brenham two stars, only because it has been OK on previous trips. However, our most recent trip was terrible. It was a Monday night, and my wife and I went in and ordered two salads, for dine-in. Other than us, there was one other person sitting in a booth waiting for his order, and the drive-thru was not busy. After sitting there for about 15 minutes, we could tell that the other guy was getting impatient waiting for his food. He got up and asked the girl at the counter about his sandwich, and she immediately handed it to him (which indicated it may have been sitting there for a while). We waited another ten minutes (now a total of 25 minutes) and finally they brought out our two salads. My wife commented that she didn't think our order was right, but we decided to accept it anyway, as we were ready to get going. The quality of the salads was poor...containing slimy lettuce that had to be picked out, plus the salads were served to us in foil to-go containers rather than the usual in-house salad bowls. A long wait for poor quality food! And the salads are 9 bucks each! I noticed that my receipt had an 800 number to call for questions and comments. I don't normally do this, but I decided to call and complain. I didn't want or expect much in return, it's just that I think the owners/managers need to be told about such issues, as there was no adult on duty the evening we were there...only two very young employees. The person on the phone (I guess it was some national hotline) took my name, number, email address, and store ID number from my invoice. He assured me that someone from the "management team" would get back with me within 24 hours. That's been two days ago and nobody has been interested enough to contact me via phone or email. Problem solved, as I simply won't patronize this establishment anymore! EDIT: Changed to one star. After 2 weeks, still no response from "management team". Apparently they don't care.

Ryan Page

Good food but bad service. Walked in for a take out order and waited at the counter for 5 mins before someone realized we were there. Woman behind the counter was not wearing a mask even though signs were posted for customers and employees to wear a mask. Also she had a bit of an attitude, I didn't care for her vibe. I wouldn't go back because of the service.

Close to 7:30 p.m. on a Friday night says open till 9:00

Calli Manley

They gave me soup that only had onions and not even filled up. Barely warm.

Michael Dowdy

Late on a Tuesday afternoon while traveling through Brenham, we stopped here. We really like Schlotzsky's, but this was not a good experience. Walked inside and did not see anyone... customers or staff. Waited a few minutes and realized that they did not care much about customers. So we left and went somewhere else.

Madison Krenek

This place sucks. Sat there for 30 min waiting on a sandwich they were not busy. Finally drove off. Do better.

Pat Garnett

What happened today at Schlotzskys in Brenham! We have eaten there numerous times but today the staff was horrible. We waited to order quite a while and a man from the kitchen walked out past us with food for customers. He went back to kitchen and told a young lady we were waiting to order. She looked out at us and went about her business. We counted at least 4 people in kitchen, possibly 5. Not 1 person even said we'll be right with you in a minute. Very rude! Needless to say, we left and it may be a long time before we ever return.

Ryan Lutkenhaus

I am very disappointed in Schlotzsky's. I used to enjoy the restaurant, but after doing the curbside pickup, I am not happy. When I ordered my family's food online and drove to the restaurant, I pulled up in one of their curbside pickup parking spaces, I called the number on the sign in front of the parking space. No answer. Then, I had to go up to the drive thru and tell the employee at the window what my order was. There was hardly anybody in the drive thru and yet I waited nearly 20 minutes for my food. (There's only 4 people in my family.) When I got home, Our family opened all the bags and got all the food out. We ordered a kid's pepperoni pizza for the two kids in my family. I was disappointed to find out that instead of them giving each of my family's kids a WHOLE pizza, they each got ONE HALF of a pizza. I think that their service is going downhill.

Ted Ernst

Terrible service. Our family stopped at this Schlotzsky's tonight while passing through town (as we do periodically). We ordered 3 sandwiches and drinks. After 20 minutes (I am not estimating - it was 20 minutes from the time on the receipt) I went to the front and asked where our food was. It turns out that they never started making it. I wanted my money back, but they didn't want to. "Fine, just make it quick". So it was ready in 3 minutes. BTW, we were the only people in the restaurant. The worst part is that they barely apologized and didn't offer to comp part of the meal, upgrade something, add something in. I will NEVER go back to this place again.