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The Cheesecake Factory
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Buffalo

The Cheesecake Factory

★★★★ 4.1 · 3263 reseñas

The Cheesecake Factory in Buffalo offers a unique combination of dining and entertainment, making it a great spot for friends, family, or a fun date night. Guests consistently praise the high quality and generous portions of the food, alongside a refreshed menu that elevates the...

The Cheesecake Factory

American · Buffalo

4.1 · 3,263 ressenyes Google
www.daveandbusters.com
Yelp 3.5 (675) TripAdvisor 4.1 (925) DoorDash 4.4 (25,800) Yellowpages 2.6 (5)

Sobre The Cheesecake Factory

The Cheesecake Factory in Buffalo offers a unique combination of dining and entertainment, making it a great spot for friends, family, or a fun date night. Guests consistently praise the high quality and generous portions of the food, alongside a refreshed menu that elevates the dining experience. T...

The Cheesecake Factory in Buffalo offers a unique combination of dining and entertainment, making it a great spot for friends, family, or a fun date night. Guests consistently praise the high quality and generous portions of the food, alongside a refreshed menu that elevates the dining experience. The attentive and professional staff contribute to a welcoming atmosphere. Beyond the delicious food, the restaurant boasts a spacious and clean arcade area with a wide variety of updated games, appealing to all ages. Special attention is often given to the engaging and enthusiastic staff member, Jay, at the Human Claw game, who ensures a fun and safe experience for everyone.

Què diuen els clients de The Cheesecake Factory

The Cheesecake Factory in Buffalo is a popular spot with generally positive reviews. Customers rave about the delicious food, friendly service, and generous portions. Some mention that it can get busy, and prices are a bit high. Chicken Parmesan and Thai Chicken Salad are popular.

Plats populars

Thai chicken salad chicken parmesan (5) chicken sandwich (3) salad (6) burger

Ideal per a

Famílies Grups Informal Celebracions

Tip: Download the Cheesecake Factory app and make a reservation, especially during peak hours, to avoid a long wait.

Preguntes freqüents sobre The Cheesecake Factory

The Cheesecake Factory es troba a 1 Galleria Dr, Buffalo, NY 14225, Buffalo.
The Cheesecake Factory ofereix cuina american.
The Cheesecake Factory té horari d'atenció. Consulta el perfil per horaris actualitzats.
Els plats més recomanats a The Cheesecake Factory segons les opinions dels clients són: Thai chicken salad, chicken parmesan, chicken sandwich, salad, burger.
The Cheesecake Factory és ideal per a famílies, grups, informal, celebracions.
The Cheesecake Factory in Buffalo is a popular spot with generally positive reviews. Customers rave about the delicious food, friendly service, and generous portions. Some mention that it can get busy, and prices are a bit high. Chicken Parmesan and Thai Chicken Salad are popular.
Download the Cheesecake Factory app and make a reservation, especially during peak hours, to avoid a long wait.
3,263
Ressenyes

Opinions de The Cheesecake Factory Buffalo

4.1
3,261
5★
53%
4★
23%
3★
11%
2★
5%
1★
7%
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Danielle Kowal

Great time at Dave & Buster’s! The games were fun, the atmosphere was awesome, and the service was excellent. The staff was super friendly and quick to help with anything we needed, which made the whole experience even better. Definitely a fun spot to hang out with friends!

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Jenny Paxson

The staff was very attentive and we got our food quicker than I thought. There were a lot of people there and I was worried we'd wait a long time. I don't like how loud it is but we chose to eat in an arcade so there is that. I got a chicken breast and fries. It was good but the barbecue sauce was overly sweet and it was all over the chicken.

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S G

Returned for lunch and had a great experience. Our waitress was excellent, the perfect amount of friendliness, welcoming spirit and helpfulness. We had a rib special and the blackened salmon bowl. Both were excellent, very tasty. I've had similar salmon dishes elsewhere but here its awesome. Coupled with the house lemonade, the mel was delicious. Recommended for sure.

Sadaf Aslami
Sadaf Aslami

I had a wonderful experience at this restaurant. The food quality was excellent, portions were generous, and everything tasted fresh and well prepared. The staff were very polite, attentive, and professional. The place was clean and had a great atmosphere. I will definitely come back again and recommend it to friends and family.

G Double
G Double

It was pretty cool. I haven't been to Dave & Buster's since they moved from the Eastern hills Mall, years ago. But it was pretty spacious and clean. A lot of games to play, and all different sorts of them for everyone. The food was pretty good surprisingly. The mini burgers were my favorite, kind of reminded me of high school cheeseburgers from lunch, just smaller. They were out of a few beer selections on tap, but otherwise I liked it. Lots of sports on at the bar, with like 20 TVs

Abdelwahab Abdelkarim (Abdo)
Abdelwahab Abdelkarim (Abdo)

The new menu is amazing, the quality of food has elevated so much, absolutely great dining experience, all thanks to Erica and Laila who took good care of me and my guest, carrying positive energy around with a beautiful smile. Thank you Erica ❤️

Isabella Amada
Isabella Amada

Yesterday, I went to this Dave N Busters with three people I befriended this week during rehearsals for a year long tour. What we thought was going to be a simple trip to the mall to buy things we need turned into the most epic team building night, all thanks to Jay. When we walked in, we saw a small child use the human claw machine, to which we thought, “This is the most obvious way to spend our per diem”. This small child, however, had great taste, and took the giant blowup alien upon being plunged into the great abyss of inflatables. We asked Jay if there were any more of these neon friends in the back, and he kindly inflated more of them so that we could task one of our own with receiving it. Jay, thank you for dealing with four adult buffoons. We had the best night, and we can’t wait to take our new green buddy Al with us across the country over the next year. We will think of you always. Get this man a raise!! Photo for proof, courtesy of Jay

Azi Smiely
Azi Smiely

Dave and Buster is a great place to have fun. Jay at the Human Crane was great! H enjoys his job to the fullest. You can tell he loves his job and ensure first the safety of everyone. He is pleasent to talk to and made our experience exciting! Thank you Jay

Pasquale Nixon
Pasquale Nixon

We bought the summer pass this year for our children. Does not disappoint! They updated games not that long ago. Jackpots aren't crazy hard to hit either. Enjoyable for the whole family

Michelle Steinwandel
Michelle Steinwandel

The awesome worker named Jay at the “Human Claw” was SOOOO MUCH FUN! He made the experience such a great time! We watched several videos of others on you tube and but Jay was absolutely amazing and enjoyed seeing the kids loving it! He is top notch! Thank you Jay @ D&B Galleria!

Shima Saboonchy
Shima Saboonchy

Dave & Buster’s is a fun and energetic spot that combines dining, drinking, and gaming all under one roof. Whether you’re there with friends, family, or on a date, it’s easy to spend hours playing arcade games, grabbing food, and enjoying the lively atmosphere. The game area is definitely the main attraction. From classics like skee-ball and basketball hoops to modern VR and racing games, there’s something for every age and interest. You collect tickets as you play, which adds a nostalgic Chuck E. Cheese-style twist — but for adults. As for the food and drinks, they’re solid but not necessarily the main draw. The menu offers a decent range of bar-style food — burgers, wings, nachos, and some seasonal items. Portions are generous, and the drinks are fun, especially during happy hour. Service can vary depending on the time and crowd, especially on weekends when it gets busy. Still, if you’re looking for a place to eat, drink, and play in one spot, Dave & Buster’s is hard to beat.

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Margery Z.

Sam P was our really lovely waitress today. She paid attention without being overbearing.\nWe decided to again share the Chicken Parmesan sandwich. It is delicious. My only negative comment is that i…

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Margery Z.

Sam P was our really lovely waitress today. She paid attention without being overbearing.\nWe decided to again share the chicken parmesan sandwich. It is delicious. My only negative comment i…

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Margery Z.

Sam P was our really lovely waitress today. She paid attention without being overbearing.\nWe decided to again share the Chicken Parmesan sandwich. It is delicious. My only negative comment is that…

M
Margery Z.

Sam P was our really lovely waitress today. She paid attention without being overbearing.\nWe decided to again share the chicken parmesan sandwich. It is delicious. My only negative comment is …

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Frans D.

Back at Cheesecake Factory, as they offered a free slice with an entree. We shared our favorite entree, chicken parmesan! It is a generous serving of Parmesan breadcrumb coated chicken with tomato sa…

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Frans D.

Back at cheesecake Factory, as they offered a free slice with an entree. We shared our favorite entree, chicken parmesan! It is a generous serving of Parmesan breadcrumb coated chicken with t…

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Frans D.

Back at Cheesecake Factory, as they offered a free slice with an entree. We shared our favorite entree, chicken parmesan! It is a generous serving of Parmesan breadcrumb coated chicken with tom…

F
Frans D.

Back at cheesecake Factory, as they offered a free slice with an entree. We shared our favorite entree, chicken parmesan! It is a generous serving of Parmesan breadcrumb coated chicken with tomato …

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Jeremy C.

This Buffalo staple is always well worth the visit, though given it's popularity I'd recommend HIGHLY that you download the cheesecake factory app on your phone and make a reservation or you will b…

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Jeremy C.

This Buffalo staple is always well worth the visit, though given it's popularity I'd recommend HIGHLY that you download the cheesecake factory app on your phone and make a reservation or you will b…

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Jill S.

The food is amazing! I had the filet medallions with a wine sauce and garlic mashed potatoes and asparagus and it was delicious! I would Highly recommend. Service was great, and I loved the ambienc…

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kathleendinBatavia

We had lunch yesterday and thoroughly enjoyed it. I had the 1/2 chicken sandwich with soup and salad. Husband had the burger with a salad. It came with bread. Everything was delicious. The soup …

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kathleendinBatavia

We had lunch yesterday and thoroughly enjoyed it. I had the 1/2 chicken sandwich with soup and salad. Husband had the burger with a salad. It came with bread. Everything was delic…

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kathleendinBatavia

We had lunch yesterday and thoroughly enjoyed it. I had the 1/2 chicken sandwich with soup and salad. Husband had the burger with a salad. It came with bread. Everything was delicious. The s…

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holymoley17

Great food, lovely waitress, good drinks, however alcohol drink expensive. No complaints, what highly recommend it. Busy spot…sad no room for their to die for cheesecake.

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dands238

Food was delicious and served quickly. Waitress was friendly and helpful. Highly recommend the Thai chicken salad- best salad I’ve had in a long time.

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dands238

Food was delicious and served quickly. Waitress was friendly and helpful. Highly recommend the Thai chicken salad- best salad I’ve had in a long time.

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ppijacki

Had a great lunch. My had asian salad and I had 4 cheese pasta lunch portion. The pasta was more than enough for lunch. Matte was very pleasant and gave us great service.

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Bill Matthews

I went there as a guest of my daughter for a “company teambuilding “event. It was well organized, well attended, and the staff did a wonderful job of coordinating and supporting the “scavenger hunt” that all of us went on. having said that, one of the last things in the world I would go out of my way for is an evening and a very noisy, crowded arcade, with lots of bells and whistles, going off, and all sorts of fancy arcade games to play. I would much rather have a quiet dinner and a couple of good dirty martinis with perhaps a piano in the background. But I did this for my daughter, so it’s all good! and her company graciously provided everything.

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L B

Went here to celebrate my kids birthday. 8 kids. Wasn’t about to pay $500 for a party pack so I did it the cheaper way. Got the 4pack of playing tokens and got another 4 pack. N ordered food. They need to hirer more waitresses or have a device where customers can order themselves. Asked for 3 pitchers of water I was told they didn’t have any pictures for drinks…. Um what…? I would’ve brought my own dang. Asked for 15 waters that took 10 minutes. Then to order food that took 20 minutes for the waitress to actually come over to me to order. Asked for refills on water another 15 minutes. Asked for 2 ranch’s with my salad I got 1 asked for two more 15 minutes u asked my brother-in-law if they were making it. That’s how long it took for me to get the SMALLEST PORTION OF RANCH next time I’ll have my own bottle. And then we got taxed for normal tax and a mixed beverage drink and none of us got a mixed beverage drink(tax &MB) so I found that crappy. But my kid and her friends had fun that’s all that matters

Alex Kaczmarek
Alex Kaczmarek

Came here for my step son’s birthday. Ended up getting the eat and play for the two kids and then my finance got it as well. With four meals and an appetizer it was over 150 dollars. Very expensive. Food was better than I thought it would be. Service was absolutely terrible. Not worth the price and the games in my opinion. Literally played games for less than an hour.

Tracy Thiel
Tracy Thiel

Everything about the food and price of food was terrible honestly but the game's fun the staff and the gaming area was very nice but when it came to the service with the food and the food choices and just the food quality I would not get the food ever again but the gaming area was very fun.

Erik Wojcik
Erik Wojcik

My local Dave & Buster’s is one of my favorite places to relax with family and friends. The atmosphere is lively, the food is consistently great, and we always leave having had a fun night. The only issue worth noting is with the basketball arcade machines. On four separate occasions , the sensors didn’t seem to register shots properly. Four different times I hit 30 points well before the timer ended, but the game didn’t move me to the bonus round. A little maintenance there would make the experience flawless. Still, it’s an awesome spot overall and will continue to spend my money there.

Angela Funchess
Angela Funchess

It is A very nice place however, I feel like it could be a little more organized because when we arrive, we walked in and stood there, it wasn’t too long of a wait before someone addressed us and when someone finally addressed us and asked us how many they never introduced themselves and the person that service us did not introduce themselves at all either the food however was very nice It wasn’t as hot as I like it freshly off the stove, but it was warm enough. The space is very spacious. It has arcades available for kids and adults. It’s an has plenty of TVs in there. It’s a nice place for a decent dinner date. We enjoyed ourselves.

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Rachel M.

Food is always delicious! But service incredibly SLOW and wait staff does not check up on table even when it isn't busy. Just my husband and i went to the restaurant together here and there was hardl…

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Rachel M.

food is always delicious! But service incredibly SLOW and wait staff does not check up on table even when it isn't busy. Just my husband and i went to the restaurant together here and there was har…

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Rachel M.

Food is always delicious! But service incredibly SLOW and wait staff does not check up on table even when it isn't busy. Just my husband and i went to the restaurant together here and there was…

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Nathan F.

Huge menu, huge portions but typical chain resturant quality, not bad but not great...but consistant. Our server was great. It's a large place and quiet noisy with all the people talking, so if you…

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Kevin M.

Had a nice dinner at Cheesecake Factory in the galleria mall. We started with the Thai lettuce wraps and they were delicious! Tasty strips of chicken with carrots, bean sprouts, coconut curry noodl…

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Marilyn W.

Well we didn't start out good. We had a reservation waited about 15 extra minutes for a table, which wouldn't be so bad but our friends ordered appetizers and we also all gave our food orders at th…

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Marilyn W.

Well we didn't start out good. We had a reservation waited about 15 extra minutes for a table, which wouldn't be so bad but our friends ordered appetizers and we also all gave our food orders at th…

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Eric C

service is always good, food is very good, prices are a bit on the high side, but not horrible. Menu is extensive, sometimes a bit difficult to read in low light. Always a nice treat!

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Eric C

Service is always good, food is very good, prices are a bit on the high side, but not horrible. Menu is extensive, sometimes a bit difficult to read in low light. Always a nice treat!

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X1272GKstevea

My wife and I stopped in Saturday on Mother’s Day weekend. We went to the hostess desk and relayed our information to the girl. She indicated it would be a 45 minute wait. We were told we would r…

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Weegee R

Meeting 2 friends for bday dinner. They were still waiting for drinks they ordered 20 minutes earlier. When they were seated they told the server there would be 3 dinning there. When I arrived …

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Weegee R

Meeting 2 friends for bday dinner. They were still waiting for drinks they ordered 20 minutes earlier. When they were seated they told the server there would be 3 dinning there. When I arrived …

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Kipper50SD

We waited 15 minutes for a table, then 15 minutes for drinks and 30 more minutes for food. Waitress brought some bread by and said the kitchen was short handed. Had to ask for silverware three ti…

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opticalriot

The games are ok for a arcade but the token prices are high. Ate dinner there, the food was nasty, everything was sticky, and everything on the menu was something I could get from walmart and cook in 5min. But having a meal + 90 game pass for 60$ was good becuse that time with the fsmily wad fun. Would I go there again, in 5 - 10 years when I forget about this past traumatic experience 🤔

Mikhail RES Physical Medicine
Mikhail RES Physical Medicine

I recently visited Dave & Buster’s to celebrate my son’s birthday. I purchased an unlimited play card at the beginning of November; however, the information provided at the time of purchase turned out to be incorrect, which initially made me ineligible for a promised discount. To the manager’s credit, once the issue was addressed, it was handled professionally and the discount was honored. The more frustrating issue occurred during dinner service. A full rack of ribs was clearly listed on the menu, yet the server informed me she did not have the ability to order a full rack, only a half rack. I had to insist on ordering what was advertised and request to speak with a manager. During this interaction, the server responded rudely, stating that no one else had an issue with this and that I was the only one. Two minutes later, she returned and stated the issue was “fixed” and proceeded to take the order. This was not an isolated experience. This is the third time I have encountered situations at Dave & Buster’s that required manager involvement for basic service matters, which should not be the norm for a family entertainment and dining establishment. If it were not for the fact that my son truly enjoys this place—and the limited family entertainment options in the Buffalo area—I would not return. I would not generally recommend Dave & Buster’s based on service consistency. That said, if you are in a similar situation and need a venue to keep kids entertained, it may suffice, but expectations should be managed.

Rolland Benware
Rolland Benware

I went with my son and his friends. It was a decent spot. I felt it was a bit pricey for the food. My food was way overcooked to the point that it was difficult to chew. The pasta was very sticky. The staff seemed preoccupied even though it was not really busy. They did have a cheeky gimmick here and there like the joke of the day. I can see small children and teens alike enjoying this place. As an adult I would never come here without a child. Seems pointless unless you like to spend money on arcades and ticket games to earn cheap prizes. Just not my cup of tea. It would be easy to spend over 100 dollars on two people especially if you have an adult beverage or two.

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Kate M.

My husband received a $25 gift certificate for here and we decided to use it to get a cheesecake to-go. We had previously had another gift certificate a few years ago and dined in and didn't care m…

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Rita J.

Great service, experienced server, pleasant hostess! Brunch drinks were delicious. I had some grapefruit elderflower spritzer the other was a tropical mimosa I think. The mimosa came with a crawly …

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Mj F.

We had reservations for 615 and there was only two of us. Two other couples came in after us and were seated and they had no reservations. They walked up to the desk and said hi. Do you have any …

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Santin0D

The restaurant was fine, and the dessert was worth it. We had a friendly and good server. Lots of menu options, prices were on par with other dine restaurants of the same nature.

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Santin0D

The restaurant was fine, and the dessert was worth it. We had a friendly and good server. Lots of menu options, prices were on par with other dine restaurants of the same nature.

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Santin0D

The restaurant was fine, and the dessert was worth it. We had a friendly and good server. Lots of menu options, prices were on par with other dine restaurants of the same nature.

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Santin0D

The restaurant was fine, and the dessert was worth it. We had a friendly and good server. Lots of menu options, prices were on par with other dine restaurants of the same nature.

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Parker Phillips

My first complaint is that Dave and Busters is violating NYS law. In New York to market a product as a milkshake it must contain ice cream even if it's just a small percentage. I confirmed with a server that the $8 small milkshake I received was made with milk and ice. That is unacceptable and tasted like garbage. There were onions in the rice my wife ordered, the plates given to the table were dirty and had some green leafy substance on them and when I asked for a fresh set we simply didn't receive them nor silverware. A reasonable amount of games were down or said "coming soon". The portion sizes were not respective to the price charged nor the quality provided. First negative experience here unfortunately, if we come back it will be strictly for the arcade as a decent amount of specialty drinks were out of stock also. Just missed the mark across the board here.

Mandie Coughlin
Mandie Coughlin

After going back and forth between the kiosk and a person (we only saw 1 worker by the prizes, a barmaid, and 3 servers- one also the host) for 45 minutes our group of 10 finally received our play cards. The first kiosk only gave us 2 tickets (but held the bank amount of the whole amount until Tuesday), then a worker sent us to the barmaid who said she couldn't give us the cards unless we order our food right away, and sent us to another kiosk. I placed my order there and received the rest of our cards, but no receipt. This was the first time here for us, and didn't realize we need the receipt to order our food (you need the barcode), if not for another patron standing by asking if I received my receipt because he didn't. So, we had to wait for a manager. After about 5 minutes he came out got us our receipts and we were finally able to play after 45 minutes. After playing we went to be seated and waited at least 10 minutes for the host to seat us. We placed our order and within 3 minutes ONE dish was delivered to our table of 10, once his meal was almost gone the rest ouch our meals came.... this was the worst experience for my grandsons 8th birthday treat... thanks

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Lily S.

I can't even explain how mad I am. waited an hour for the wait time, never got any drinks and just got water, ordered food and waited another hour then when I received my food, it was cold and ha…

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Lily S.

I can't even explain how mad I am. waited an hour for the wait time, never got any drinks and just got water, ordered food and waited another hour then when I received my food, it was cold an…

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Jon D.

Tonight was my birthday. I decided to go to Cheesecake Factory, we ended up waiting almost an hour till our food arrived. They messed up one of our orders (said that they gave it to someone else ac…

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Brendan M

Horrible. Food was cold, waited an HOUR for the food and even ordered extra chicken (was charged but did not receive the extra chicken). Check took 30 minutes to receive, pasta was cold and chicken w…

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Brendan M

Horrible. food was cold, waited an HOUR for the food and even ordered extra chicken (was charged but did not receive the extra chicken). Check took 30 minutes to receive, pasta was cold and…

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Brendan M

Horrible. Food was cold, waited an HOUR for the food and even ordered extra chicken (was charged but did not receive the extra chicken). Check took 30 minutes to receive, pasta was cold and chicken…

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Brendan M

Horrible. Food was cold, waited an HOUR for the food and even ordered extra chicken (was charged but did not receive the extra chicken). Check took 30 minutes to receive, pasta was cold and chic…

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anthonyautrino

This is the 5.00 tippers Should’ve gave less, but I figured the people in the back should get at least something this server I’m naming her speedy Gonzalez with zero personality was the worst se…

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A R

This food is not worth the money you pay for. Hardly any food to eat and mediocre. Not good enough for what you pay for. Spent over $100 for crap. Worst dinner I ever had.

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Iris S

Food was horrible , we ordered the buffalo chicken , freezer burnt , had a frozen taste . The worker cheese cake we've been to , very disappointing

Jake Smith
Jake Smith

I visited Dave & Buster’s tonight and overall was looking forward to having a fun experience. I ordered food and drinks and made it very clear when ordering that I have a mushroom allergy and requested no mushrooms on my meal. Unfortunately, I did find a mushroom in my food. When I brought this to the waitress’s attention, there was no response or acknowledgment, which was very disappointing—especially considering this involved a food allergy and could have been a serious health concern. I wanted to share this feedback because food allergies should always be taken seriously, and better communication and care in these situations would go a long way in improving the guest experience.

Grant Szymanek
Grant Szymanek

This was the second time that we have taken our son here at his request. The first time was a disaster as the service was incredibly slow. Two hours for dinner. This time we were sat in the bar area and waited 20 minutes at the table without being acknowledged. The bartender looked at us several times and never offered any service or help. He was to busy fixing his hair and serving the four people at the bar. We finally just got up and left. This was a Tuesday night. I cant imagine what a weekend is like. This is the first review that I have ever left a business as I always figure that every business has a bad day. But this place is ridiculous.

Luis Ortiz
Luis Ortiz

Horrible service. I made a reservation for 7:00 pm. I arrived at 6:50 and the guy who was seating said it would be about 2 minutes. We waited while others walked in and were seated immediately. After 15 minutes the same guy walked out the door. Another 20 minutes went by before a girl came up and asked if we were waiting to be seated. When we sat down our waitress took our orders and threw our forks on the table saying sorry we don’t have any rolled up. We were a group of 6, about 10 minutes goes past and 1 main comes out. 45 minutes later the rest of the food arrived including the sides for that 1 main that came out. Our waitress asked if we needed refills and we all said yes she refilled 2 drinks and I had to take our own drinks up to be refilled. I had to get up and get napkins and straws for our table because our waitress was busy talking with other staff. I have been to the other Dave and busters in Pittsburgh and it was way better than this one. I would never recommend this location. Dirty seats and floors just poor service. And when we didn’t tip the waitress got an attitude I’m sorry but we spent $400 in game cards and another $150 in food and the service was completely unacceptable. The photo is of our waitress

Mardy Kardas
Mardy Kardas

As soon as my husband walked off this employee follow me and my daughter to the all of the games we will play together to kick us off half way thru a game that was already payed for due to "maintenance" I watched him start to play our second game of DDR in the corner which is why I got a picture of it - because it was imperative that he kicks us off for "maintenance of the machine" just to look at it for 30 seconds and then start playing it That's ridiculous. It was THREE different games I payed for just for him to boot us.

Nate Hartrich
Nate Hartrich

We have been to this Dave and Busters many times. They now just have large machines to add funds to your card. I tried to use my previous card but it wasn’t working. There was a spot for an attendant but none could be found. So, I was forced to pay another $3 fee to get a new card, not cool. We decided to have some drinks while the kids’ played games. They were out of two beers we wanted on tap, cold snap and Yuengling. I had the Stella and you could taste the lines needed to be cleaned. Yasmin at the bar was a decent bartender. We put in our name for a table to eat. After about an hour and 20 minutes I went to check on it. The rudest hostess I’ve dealt with in all my years, Chelsea was both rude and disrespectful. When I asked her what her name was, she ran away. Then the manager Dion came over and also refused to give me her name saying it was company policy. I don’t believe that because they wear name tags. I was able to get her name from a worker who was walking the gaming floor. Dion was a little bit more professional but not much. Luckily one of the other guests in our party was able to have an amazing server seat us. Her name was Celina and she saved the day. She was bright, funny and courteous. Mind you during this time Chelsea was walking past our table with her shirt inside out so I couldn’t see her name tag. I assume that would be against company policy. Almost taunting me, you literally can’t make this stuff up. If it wasn’t for how incredible Celina was this whole experience would have been a total loss. This is your best worker and she is the most front of house there is. The other was the hostess Chelsea who blew it from the onset. Also, I had a reward to redeem for the meal but the tablet wouldn’t let me redeem it, the printed receipt wasn’t working as well. Bathroom messy and without hand towels.

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Informació sobre The Cheesecake Factory

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1 Galleria Dr, Buffalo, NY 14225

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The Cheesecake Factory
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Bona Valoració
4.1/5 estrelles
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Moltes Ressenyes
3263 ressenyes
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Preu Moderat
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american
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Informació del Restaurant

Valoració
4.1/5
💬 Ressenyes
3,263
💰 Nivell de Preus
Moderately expensive
📞 Telèfon
+1 716-685-2600
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