Adam K

Made a visit for a Sunday dinner recently. Would suggest using the website to do the online check in since it was a little busy when we arrived. The rolls that were brought to our table were hot and fresh. We started with a cactus bloom that was cooked great. Both items were great. We ordered the 20oz Bone in Rib Eye cooked medium rare and the Salmon with rice. The steak was cooked perfectly and had a ton of flavour. My girlfriend really enjoyed the Salmon and even took her unfinished rice home she liked it so much. Our server and the other wait staff were attentive and helpful. Having the ability to pay at the table and not wait for a paper bill is another bonus We have visited other locations in other cities but this was our first visit to the Cheektowaga location and we will definitely be back in the future.

Rachel Neal

Me and some girlfriends came here for the first time from Canada, when we told them we’ve never been here they brought us a sampler of their sides which we thought was great, they all tasted so good!! The drinks and food were top notch! Very generous portions and fairly priced. Trish our server was so sweet and attentive. Overall this was a great experience and we will definitely be back next time we’re in the states :)

Jerry Harrow

Super speedy service today. Bread with cinnamon butter & peanuts as we were seated. Drinks and salads were out quickly. Steaks soon after we finished our salads. Everything tasted great. The only slight snag was that they ran out of baked potatoes. I could have waited 15 mins for it, but opted instead for the mashed - still very good. So if you want good food in a festive atmosphere, this is a great choice. It does tend to be a bit loud. This one seemed particularly so. This location also has the option of outdoor seating which is a nice plus.

+7

Anna Kash

Stopped in for lunch on a Sunday just a couple minutes past noon. We were seated right away, no waiting. The sweet rolls were really good and we enjoyed the cinnamon sugar butter on them also. Our food arrived in a timely fashion, and was hot and delicious. I would highly recommend this restaurant!

Nassim Najm

I need to start by saying how great the staff and service was. The food arrived quickly and we were well taken care off. The food is as good as I remember as the last time I had Texas Roadhouse was more than 4 years ago. It was a fun experience as well as I got to play trivia with people in different locations. Looking forward to the next time we eat here.

+2

Thomaslee Knapp

Absolutely delicious! We were greeted and sat within minutes, regardless of how busy it was. Warm dinner rolls served with a delicious honey cinnamon butter. Plenty of tvs, helps put the phones away during a nice dinner! Great service by our server “Ward” Very attentive and professional. I will definitely be back! And by the sounds of it in that place, it seems like a great location to plan your next birthday party! There was a birthday going on while we were there and it seemed like they were having an amazing time! The food overall was very good! Such a comfortable atmosphere!

+1

I have never had a bad meal from the Union rd location, and my steak is always perfectly cooked to my liking, and the yeast rolls are to die for, the the wait staff is excellent and the drinks ar…

I have never had a bad meal from the Union rd location, and my steak is always perfectly cooked to my liking, and the yeast rolls are to die for, the the wait staff is excellent and the drinks ar…

I have never had a bad meal from the Union rd location, and my steak is always perfectly cooked to my liking, and the yeast rolls are to die for, the the wait staff is excellent and the drinks are …

Excellent service the steak was excellent and we got to pick our steak from the counter

Our friends made a reservation for us tl come here for dinner. We stopped in at the front desk, two guys up front were non verbal about checking in, but nodded in the direction of the young lady wh…

Absolutely amazing dinning experience. My 12 oz Rib-eye was cooked to perfection. There is something for everyone, even if you don't like steak and prefers something else. price and portion is real…

We took our granddaughter, Olivia, as a congratulations for getting an excellent grade on her entrance exam to her new high school. Our server was JACKIE. I cannot say enough good things about he…

Food and service was good. Our favorite is always the buttery rolls, but we always eat too many then can't eat all of the food we ordered. Restaurant is pretty loud.

Got the combo meal of the steak and chicken tenders to share, along with an appetizer trio for takeout. For the appetizers, we got the Rattlesnake bites, the boneless wings, and the tater skins. These were all very good! The chicken tenders were disappointing but the steak was very good! The service was right on time and the staff members were friendly. Also, I love that they give you bread and butter with takeout meals. Would definitely eat here again, just probably wouldn't get the chicken tenders.

Kera S

Yummy blooming onion. It's a loud place in case you plan on wanting a quiet meal, know this is not the place. Our waitress was great. The hostess never looked up when she talked to anyone. Plus told my daughter and myself 2 different things.

Service was quick as we didn't have a reservation and we had 8 people in our party. We received rolls and butter right away and had pretty quick service. There was a couple times that drinks and refi…

service was quick as we didn't have a reservation and we had 8 people in our party. We received rolls and butter right away and had pretty quick service. There was a couple times that drinks and …

Service was quick as we didn't have a reservation and we had 8 people in our party. We received rolls and butter right away and had pretty quick service. There was a couple times that drinks and re…

Two great meals in a row for us, our waiter was nothing short of fantastic.\nThe chicken Caesar salad was piled high with grilled chicken and a nice fresh romaine base. So big it was 3 meals for me.\…

Two great meals in a row for us, our waiter was nothing short of fantastic.\nThe chicken Caesar salad was piled high with grilled chicken and a nice fresh romaine base. So big it was 3 meals for me…

Two great meals in a row for us, our waiter was nothing short of fantastic.\nThe chicken caesar salad was piled high with grilled chicken and a nice fresh romaine base. So big it was 3 me…

Got takeout again from Texas Roadhouse. An 11oz sirloin and ribs. Great convenient pickup , parking just for takeout. Good food, reasonably priced.

Got takeout again from Texas Roadhouse. An 11oz sirloin and ribs. Great convenient pickup , parking just for takeout. Good food, reasonably priced.

While the food was delicious, it was the wait time with a reservation, and the seating for a party of 10, which is the basis for this rating! The person making the reservation was assured that th…

I ordered online the bone in ribeye steak with a side of ribs. The ribs were burnt and looked like it was from the previous night meal.

I ordered online the bone in ribeye steak with a side of ribs. The ribs were burnt and looked like it was from the previous night meal.

I ordered online the bone in ribeye steak with a side of ribs. The ribs were burnt and looked like it was from the previous night meal.

The good ol' stand by. Steaks, ribs, rolls with cinnamon butter and baked potatoes. Hard to go wrong there. Worth the drive. Great wait staff. Good place for comfort food.

Burak Irez

We went there in our return way from Niagara Falls. Actually, I am a faithful customer of the Texas Roadhouse and regularly going there in many states and I am generally satisfied with the quality and the service. However, in this branch we waited almost one hour to be served for the main dishes. I’m not talking about the waiting time to be seated. Also, the steak was cold when they brought it. In addition, the chicken that my wife asked for was burned. I’m not a type of client, « Hey, this is cold/burned change it please » because I didn’t want to wait at least 30 minutes again. To sum up, not happy with this specific restaurant.

+1

Waitress was nice and friendly but my ribs were so dry I couldn't eat them and had to return them... told her and she did nothing about it. Flies everywhere. Swatting them away the entire time I wa…

Our server was great, Abby was awsome. Food was ok. Family enjoyed it. MY MAIN COMPLAINT WAS IT WAS SOOOOO COLD by the time I finished my salad to eat my steak it was ice cold and tuff not mediu…

Our server was great, Abby was awsome. food was ok. Family enjoyed it. MY MAIN COMPLAINT WAS IT WAS SOOOOO COLD by the time I finished my salad to eat my steak it was ice cold and tuff not m…

Our server was great, Abby was awsome. Food was ok. Family enjoyed it. MY MAIN COMPLAINT WAS IT WAS SOOOOO COLD by the time I finished my salad to eat my steak it was ice cold and tuff not mediu…

Dinner with my aunt and mother did not go as planned. My meal was accurate and delicious - finished every bite, but my aunt's was very overcooked and although they replaced it, everyone else was don…

It was busy. We knew that, they said our wait would be 30-35 minutes and that was spot on. We were waited on quickly. Most of our food came out, from a different server. They said baked potatos would be about 10 minutes. We finished eating. About 10 minutes later (over 20 minutes since they told us the baked potatos would be 10) the server brought the check, I said we hadn't got our baked potatoes yet, he had no idea we didn't get them with out food. He said he'd go check. Five more minutes go by and he comes back and says he's not sure how much longer theyd be and asked if we wanted something else or a.discount. We asked for a discount, they were out of mashed potatoes and there was a giant eyelash in the side of Mac n cheese we had already received. The server came back after another 5 minutes goes by and said it will just be a few minutes. My husband and kids had already gone to the car. I wait for another 10 minutes and he brings the check over with a $2 discount. I understand the sides are huge portion of the meal but at this point it's just the inconvenience of it all. I would have never waited 15-20 for $2. We spent 2 hours there. Our server was great, none of that was his fault. Two of our 4 orders were requested to be medium well but came out medium rare, they do come out and ask about that but we don't send food back, not normally something if complain about but with the rest of the experienc...

They can never get take out correct. Marshmallows on sweet potato were burnt. Ribs were dry, rib eye was cooked on one side but not fully on the other and had a metalic look to it. Food taste like it was sitting out for awhile. And some condiments were missing.

I normally LOVE Texas roadhouse, we came just from our trip in NYC and we were looking forward to get REAL steak. Food was good, not the sauce we are having usually, but ok nit a big deal. Waitress wasn’t too interested, didn’t ask how the meal was, busy with other things, but ok, maybe she was into the closing mood already - what disturbed me the most, that we wanted to wash our hands in the bathroom afterwards and NO SOAP in none if the spender was in the bathroom. Therefore, we asked staff , about it and the lady said in the cupboards on top, but there was nothing there either. So they brought a little bit soap from somewhere else. I am just wondering, your staff doesn’t use the bathroom so they would notice that soap is all gone or worst, IF they go, they don’t wash their hands with soap?????? Sorry guys but in the food industry this is disgusting. If both of the soap spender don’t have soap it’s really disgusting and it questions the hygiene of that restaurant which is a no-go. Where is the manager? No one checks the cleanliness of the bathrooms if there is soap? It’s even disgusting if guests can’t wash their hands (because they can’t ) and touch everything in your restaurant. No staff goes to the bathroom and reports that they can’t wash their hands after using the bathroom? ALL soap was empty. This never ever happened to me anywhere else before and sorry after a pandemic we used to have, this is insane. Absolutely ridiculous!

Michelle Clarke

December 2025 just the two of us, for the first time and Our Caesar said was rusty , the blooming onion was hot and fresh. My baked potato was Undercooked and still hard and my steak was properly cooked BUT came out barely warm. Buns were soft and hot though. That was the best part of our meal ! (Sad to say )

While traveling on business with two colleagues, we visited Texas Roadhouse in Cheektowaga after receiving complimentary appetizer coupons from the Residence Inn where we were staying. Based on a rec…

While traveling on business with two colleagues, we visited Texas Roadhouse in Cheektowaga after receiving complimentary appetizer coupons from the Residence Inn where we were staying. Based on a r…

My husband and I went to the Texas Roadhouse on Union Rd. for his 70th birthday. He was sent a coupon for a free appetizer. My husband ordered ribs and I ordered a steak. When we got our food my "m…

My husband and I went to the Texas Roadhouse on Union Rd. for his 70th birthday. He was sent a coupon for a free appetizer. My husband ordered ribs and I ordered a steak. When we got our food my "m…

My husband and I went to the Texas Roadhouse on Union Rd. for his 70th birthday. He was sent a coupon for a free appetizer. My husband ordered ribs and I ordered a steak. When we got our food my "m…

IF you like incredibly busy, loud , out of control places...you've picked the right hovel. Should be re-branded as "Chucky Cheese's Steak Emporium & Sideshow".... Robust prices for mediocre food an…

I received a free appetizer coupon for my birthday. The manager said it isn't valid even though I ordered a full entree. My guests didn't order an entree but ordered other food. They wouldn't honor…

Well lets start off with its not ok to let a 5 year old that ordered Mac and cheese and never got til we were ready to leave. Watched appetizers come out within 30 sec of our waitress ringing it in…

Well lets start off with its not ok to let a 5 year old that ordered Mac and cheese and never got til we were ready to leave. Watched appetizers come out within 30 sec of our waitress ringing it in…

Extremely disappointing experience for my daughter’s 12th birthday. We tried calling twice earlier in the day and were hung up on both times. Since they don’t take reservations, we put our party of 11 on the waitlist as two separate groups hoping to sit near each other. The hostess was dismissive and repeatedly said tables couldn’t be together. Another employee offered to get a manager; a lead came first and tried to help, but then a woman in an orange shirt came over and was rude, did not acknowledge my wife, and questioned whether our party was present—even after being told they were three minutes away. No apology, no eye contact, no customer service. My daughter saw how her mom was being treated and was already upset. After we were seated (at tables that were in fact next to each other), she ordered the loaded baked potato—the main reason she chose this restaurant—and was told they were out and it would be a 45-minute wait. She started crying. For a birthday dinner, that’s unacceptable. We were also told there were no mashed potatoes. The table next to us was told the same thing. Yet two people at our table received extra mashed potatoes they didn’t even order. No bone-in ribeye. Bar couldn’t make Moscow mules or chocolate martinis. My steak and sweet potato were lukewarm. Despite informing staff it was her birthday: No birthday acknowledgment No saddle No dessert offered Meanwhile, nearby tables had “Happy Birthday” sung to them We spent over $400. I’ve served in the military and have been to numerous Texas Roadhouse locations across the country, and they’ve consistently delivered great service. This location does not reflect that standard. This was our second poor experience here, and we will not be returning.

While traveling on business with two colleagues, we visited Texas Roadhouse in Cheektowaga after receiving complimentary appetizer coupons from the Residence Inn where we were staying. Based on a recommendation at the table, we ordered the fried pickles and were enjoying both the food and conversation. Partway through the meal, our waiter—who was professional and courteous throughout—returned to inform us that the coupon had expired and could not be accepted. We asked if, given that we were business travelers and the appetizer was only about $6, a current coupon could be honored instead. Our waiter kindly offered to check with management. Unfortunately, the interaction that followed was disappointing. A manager named "Julie" came to the table visibly irritated and stated, “The coupon is expired and we just can’t give you a new coupon,” adding that "the hotel should not have distributed expired coupons." The tone and approach was unnecessarily dismissive and created an very uncomfortable experience for the three of us. As frequent business travelers, we collectively agreed this was the poorest customer-service interactions we have experienced in years. Compounding the situation, when we later requested three separate checks—standard for business travelers using individual expense accounts—we were told the bill could only be split in half, which added further frustration. A short time later, another staff member stopped by, listened to our concerns, and apologized. Soon after, the Manager on Duty came to our table, addressed the situation professionally, and resolved the issue quickly, which we appreciated. While our waiter and several team members handled the situation well, the earlier interaction significantly impacted our overall experience. Because we travel to the area regularly, service experiences strongly influence where we choose to dine. Unfortunately, we will not be returning and will also be sharing this feedback with the hotel and fellow travelers at the hotel who frequently visit the Cheektowaga area. I hope this is a learning experience for you Julie.

On recommendation from neighbors I went today 2.15.26 at 12:30ishpm and went to order the prime rib. Was shortly told by waiter that they had none. Wasn't even offered something complimentary as a substitute just a pathetic sorry from the wait staff. The manager should have came over to apologize for the lack of readiness and offered something as a replacement but the poor waiter stood there. I walked out because my point of thrle visit was the prime rib which was apparently non existent in a staek house... better demand planning and forescoring could have prevented this. Not happy at all

The service was poor, to say the least. We received food before even receiving our drinks. One of the 4 steaks our table ordered was overcooked. After our steaks arrived and we asked for A1, we were told after waiting for 10 mins, that there was none. Even our waitress said I don’t blame you for wanting A1, the Texas Roadhouse steak sauce is gross! They rectified the incorrect steak somewhat quickly. My wife went to speak to a manager, as the issues just piled up one after another (the A1 was the straw that broke the camels back). The response from The kitchen manager was indifferent. Our table was then approached by the owner, Frank. Who asked what other issues we had other than the A1 sauce. We explained to him the issues. He said he was sending someone for A1. At that point, we were just ready to leave. The kitchen manager(with the indifferent attitude) then came up because they magically found the steak sauce. She brought a few plastic cups of it. The owner came back up and put lids on the sauce. The kitchen manager did comp the incorrect steak and an appetizer which was appreciated but the way the whole situation happened was just unfortunate. Frank could have been a bit “softer” when speaking to our family, but I do understand that he was extremely busy and had a FULL restaurant. I also was impressed that as an OWNER, he was working alongside his staff, as you don’t see that very often. As someone who has been in management for over 2 decades, I would have spoke to my customers in a different manner. To me, it came off as passive aggressive, which was not needed. That is how I PERCEIVED the conversation. When it comes down to it, a customer perception is their reality. That is what truly gave me the negative impression. We drove almost 2 hours for a family meal at our kids favorite restaurant and unfortunately, this whole situation definitely will make us think about which Texas Roadhouse to patronize.

Salman Islam

First time in my life I had luke warm Steak🤣 I had to wait over 30 min to even get the darn steak and it was luke warm so was the onions and mushrooms. The mash was decent but other than that I think I’ll keep going to the one in Tonowanda.

Danielle Spaulding

If I could leave 0 stars I would. Absolutely the worst service I’ve ever experienced. Didn’t receive our drinks until we were done with our appetizers and salads. But don’t worry, our server made sure to bring more bread… still no drinks. When the drinks did finally arrive, they were wrong. My 4 y/o son (who ordered a KIDS MEAL) was handed a large glass filled to the brim. My husband ordered a steak that they ran out of. A different server came over after we ordered and told him they could swap it for a boneless cut; we were never informed this “swap” would be a $7 up charge. We were also charged for a ribeye instead of a sirloin. I will gladly drive the extra 45 minutes to avoid this location.

Valerie Bonadonna

We came in on a Wednesday evening before heading up to the hospital to visit a family member. We had awful service…. I have worked in the industry for years so I give a lot of grace when it’s busy. We did online check in and we were sat after slightly longer than the quoted wait. No biggie. After 10 minutes a girl approached saying our server was busy… we gave her our drink and food orders. She was slightly argumentative about the kids drinks… Another 10 minutes goes by and we still don’t have drinks but then the server approached. I explained that our order was taken by the first girl. Then we get our drinks finally. I placed a to go order at this time for the family member at the hospital… after another 15 minutes someone brings my husband his chili then 10 minutes after that my daughter gets her salad. It took 40 minutes for our food to arrive. And almost an hour for the to go order which was given to us not bagged and missing sides… so it then took even longer… This location has gone down hill dramatically. The newer wait staff seems untrained & the service from start to finish was awful. Plus i noticed several workers on their phones on the floor when I went to the bathroom... I was so disappointed. When we got the food to the hospital my family member bit into it and it was cooked completely wrong… I am so disappointed in this location. This type of service never happens at the Greece Location..