Kamilah Harrison

Pleasantly surprised how ridiculously good this BBQ was. The brisket and ribs were super tender. And the loaded cornbread with brisket was so good and sinful. I need to run an extra 30 minutes after eating that! Plus the cherry cobbler was so perfectly warm, sweet and yummy!

+1

Came to the HEB location at Bulverde and Calen in San Antonio with my wife's cousin for a BBQ Lunch. We were pleasantly greeted by Kyanne who took our order and was very professional. I specifically asked for lean brisket with No fat and she read my order back as I asked. Our food order came out looked was great except my lean brisket had a layer of fat on it, which I did Not ask for. I took it back to show Kyanne but she was a had a long line of customers to care for, so I went back to our table and just cut off the Fat that I didn't want. Otherwise, the food was good.

Specifically, your “new” potato salad tastes spoiled! Sour cream DOES NOT go in potato salad! It is not good AT ALL! Your brisket beans always tastes like they are on the verge of going bad! It’s obvious that that fresh beans are being mixed with an older batch! The consistence of the beans is like mush! Everything else is spot on delicious!

Roland Martinez

They were out of several items on the menu. We had a coupon for a free banana pudding which they were out of. We asked the cashier if they could substitute it for another dessert, and she said no. A few minutes later, we saw that same cashier pulling some off the shelf from the store for another customer. My mom asked for some bbq sauce and the cashier threw them across the counter at her. The food we did get was good, but it wasn’t what we wanted. The cashier was very rude.

Neal Shaver

Our order taker could not figure out what a 1/3rd lb was. So she entered 3/4 lb brisket. Then only gave the choice of lean or fatty. Better if you all had 'mixed'. Also asked for 3 ribs. She did not know how to convert tht into ounces. Asked if I wanted pickles and onions. All I got was 12 lb fatty brisket, no ribs, no pickles...

Eric V Seemann

Okay, so I was hungry and had wanted a sandwich since yesterday, when I popped by to pick up a few things for the house. Mia who assisted me, was a great help. The order touch screen was not working well, and didn’t provide clear details. I started once and cancelled. Started again, and it was not clear on building a sandwich combo, if slaw was an add on or a side. Chips were not pictured and I was not able to upsize my drink from 20 oz to 32. Also, the sides in general were not easy to locate, view or add on this system. Even when ordering Mia had to make corrections. The brisket was great. The slaw was a great add on to the sandwich. The bag of chips was huge. All this is good to enjoy as a sandwich combo was over $25 for one person, with the extra brisket on the order. And while smokey and moist the brisket was not piping hot which would have taken this over the top. But overall far better than many others (see review for Pure Country in Boerne) was a great event. So service 4⭐️for the order system. Food a 4⭐️because of temp. Atmospher was a 5🌟

+6

Joey

Went today during lunch time. There was not a long line. Service was pretty descent, food came out under 8 minutes. The food was warm and very tasty. Eric the server was polite and professional. Definitely would come back here.

+3

Milton Hope

was told by a friend to give this place a try. Had a free evening decided to do it. It's attached to a large grocery store here in town HEB.you can smell the barbecue from the parking lot when you got out of your car. Not a long line for a Saturday night.there is inside and outside seating at this location. A large menu to choose from. Unfortunately I wanted sausage and they were already out at 7 p.m. on a Saturday night. Settle for brisket turkey mac and cheese. Both of meats were very tasty, the seasoning on both were very good. You really did not need a knife to cut the meat. A fork was just fine as it fell apart off the fork. I will give this location another try to to sample other items. I recommend this location for you to try for lunch or dinner.

+2

Fredie Hammond

Well where do I begin wanting ribs and so I consider Texas true to have the best ribs. About order sit down and to come to find out they have no ribs. Nada Look I'll say it again. The service at HEB including the restaurant here his subpar. I don't know what it is. I've tried to love HEB and I did in the past, but recently I have become disenfranchised. It seems that they are resting on the fact that they've grown to a huge supermarket chain in Texas and now everything that I loved about them no longer exist. The service is awful. So after I ordered and sat down the young lady called me up there and told me that they had had a catastrophic event and they had no ribs and that was it and then she said you want your money back or do you want something else. I settled on some brisket which is not the reason for what I came to this restaurant for and there you go. The sides I'd asked for were wrong. I asked for creamed corn. I got collard greens took them back up there and the kid gladly took them from me and brought me out some creamed corn. Not one word of apology. I came for ribs and they had none. I gave three stars based on the fact that their ribs are that good even though I had none the brisket's okay, the cream corn was okay. So for that the three stars, service one star at most

1. Kiosk are not intuitive so doesn’t speed up the ordering process. 2 kiosk were held up by questions for the cashier. 2. Receipt is confusing. I ordered 2 meat plate but.receipt says: 2 meat plate 6.50 brisket $7 Sausage $5 Shouldn’t the $6.50 2 meat plate be labeled as 2 “sides”? If that is what you mean. Sounds like 2 meats implies $12 for brisket and sausage, instead I’m charged $18.50 total. Not clear why on receipt unless you deduce that 2 meat plate = sides. 3. My brisket was not hot, not warm, but cold! Unacceptable for a Friday evening dinner at 6:45pm 4. Beans tasted burnt and ransid 5. Too expensive . Because total with tax cost me over $20 for one person, I couldn’t afford a drink. Thank Goodness I didn’t bring my wife and our 3 children. Maybe you should include a drink with your 6.50 2 meat plate fee. 6. No management by walking around. No greeting . Atmosphere is very cold and impersonal.

Cynthia Hale

While I cannot attest to the service or atmosphere, I can say with certainty this is definitely NOT true Texas BBQ. No barq on the brisket, chicken was tough, sides were not even worth honorable mention. Y'all please do yourselves a reboot, or rename. Definitely not the best Texas has to offer.

StreetChris

Customer service simply isn't there. Attitude. The loaded sliced brisket potato was loaded with burnt brisket. This location is hit or miss. Lacking consistency on both food quality and customer service. Might not return.

harrison mesko

Manager stressed importance of staff walking around talking to customers. Yet this never happened, Unlike at Mama's Cafe off of Nacogdoches. Beef Short ribs are inferior to the old Granary in the Pearl too. I won't buy beef short rib from HEB

R Arevalo

Very disappointed. Order to-go half pound of brisket, rec'd a slice and a half. This is the 2nd time. When this place first opened the portion was adequate, lately it has changed and cost went up.