Moe's Southwest Grill

Patrick Snyder

You obviously need more staff. She was the only one on and she was not happy!!! Bitched the entire time she made my food

Emma Morty

This particular location is the worst. The queso I got was spoiled and made me sick. When I complained while still there they wouldn’t replace it. It was basically a “too bad so sad” attitude . When I sent a formal complaint I was told I would get a replacement/refund but then the store owner/ manager or whoever it was went back on their own word & decided I couldn’t get a replacement. $6.99 for a bowl of queso that wasn’t to “moes standard” cannot be replaced? But instead I’m strung along for this “replacement” all to be disappointed. LISTEN UP FOLKS…this franchise is willing and totally okay with losing business (over $6.99) rather than making things right! Never again…I’ll spend my money elsewhere like Chipotle. Let me not forget to mention how messy the place is, no clean tables, stuff all over theb floors, salsa bar is crusty & probably never cleaned, no one is wearing any type of PPE (gloves•hairnets•etc) , one occasion I saw the kid lick his fingers, another time the chick droppeda tortilla on the ground said “oops”picked it up and continued to use the same floor cootie tortilla.. SOMETHING NEEDS TO CHANGE/ HAPPEN BEFFORE SOMEONE GETS SEVERELY ILLL OR ENDS UP IN THE ER!!!;

Ally

“Cash C” was the woman who checked me out. I told them we got Birria meat (0.59 cent upcharge, fine) and a bowl with regular chicken( adobo) and I got charged for white meat chicken… which is a dollar upcharge…ridiculous

James Stoy

First of all, guy was very unpleasant, burrito was like a kids meal, half scoops of everything. Chips were stale, threw those away. Soda was horrible, salsa bar was filthy. Terrible experience. My son wanted to go there so I reluctantly went. Had steak tacos, was surprisingly good.

Anir Noel

Opening manager was super nice and accommodating. However, the food was bad. Tasted days old. Not going back.

Katie Ann

I want to start off by saying this was a terrible experience and I have been to this Moe’s many times. I do not want to fault the women who made my food. She had black hair and was very kind. We walked in and she was doing online orders and tending to the customers in line and being very kind. But, the other employees were standing around not trying to lend a hand and it was a mess every where. I had to get the bricks of burnt rice removed from my burrito, the line itself was disgusting. It was 5:30 and there was no fresh food available. The chips were burnt and the salsa bar was not even available. $30 for food that is en edible. Nothing was fresh. Looked like it had been sitting there for hours.

Alesha P

Tiny portions - mainly just beans with a sprinkle of the other stuff. Food was disgusting. Chips were black. Manager was extremely rude to her staff and customers.

Ryan Taylor

Didn’t receive what I ordered. I can’t even get into all the details of what went wrong because I honestly just feel bad. Chips burned tasted like burn popcorn, hard rice, its like they didn’t even read what was on the order. When I called to let them know they took no accountability. Just said that was the first complaint they got all day. I work in food service and it takes a lot for me to speak up when service is bad.

T Lau

Ordered some food for delivery. My quesadilla was half full with half of one of my halves had nothing inside. Ordered 2 queso with chips, 1 bowl and 1 cup of queso. Received no queso at all. Just tiny cups of salsa. Some of the chips were also all soft and stuck together in giant clumps. My wife ordered sautéed peppers and onions in her bowl and the onions and peppers came raw. Now only raw but cut in giant clumps. Highly disappointing.

Kevin Gorton

How hard is it to open your restaurant on time ??? Obviously a management problem! Your hours say 10:30 not 10:40 . A once a week customer who wanted to grab something at 10:30 to go. Will never return