This place has good food, sauces, drinks, and service. NGL, the place was not the cleanest, but the pricing was good. If they would clean more often, it could be a five star review. Other than thei…

This place has good food, sauces, drinks, and service. NGL, the place was not the cleanest, but the pricing was good. If they would clean more often, it could be a five star review. Other than thei…

James Reno

Today 9.1.25 had a burger made improperly & the Frapp was not blended well, over half the cup was huge pieces of ice that cant fit through the straw. Seems like food is rushed & they have not been that busy & they are fully staffed. Big plus is they play area for kids. They need a team meeting on food prep.

Ernest Young

Service was quick and the food seemed fresh. Rated 3 stars due to the state of cleanliness in the childrens area.

Shayla Galvao

I go to this McDonald's to order cookie totes every two weeks. I used to go on Wednesdays and always had exceptional service (which is why I have 3 stars instead of a 1). Recently, I changed the day to Sunday and the service was been subpar. The first Sunday I went there, I stayed outside waiting on my mobile order over twenty minutes. When I went inside, I realized they had given it to someone else. Today, I tried again. When I arrived, I couldn't get the mobile app to work so I went inside. The cashier (who told me he was the manager the last visit) walked by me twice before addressing me. This is what the cookies looked like when I got them home. They were all smashed together. It's unbelievable that a day during the week service is exceptional and then on the weekend it's trash.

Christina

The food was not fresh and upset our stomach, this was not a good visit. The people at this McDonald’s was not polite or customer friendly.

+1

No customers inside and I'm one of two cars in line. Oh we need you to pull around to spot one while we laugh and cut up

They should shut this McDonald's down. The food was cold and the order was wrong. They lock the dinning room door so you have to use the drive through. I will never return to this location.

They should shut this McDonald's down. The food was cold and the order was wrong. They lock the dinning room door so you have to use the drive through. I will never return to this location.

Horrible service. The managers don't care if your orders are wrong. I will never come back to this location again. Horrible

Horrible service. The managers don't care if your orders are wrong. I will never come back to this location again. Horrible

This McDonalds was not only one of the dirtiest McDs I have been to, but their employees are liars and so disrespectful. We had two past employees of McDs in the car and we were actually told that a …

40 min in the drive thru and everything was cold. Absolutel worst McDonald's ive ever been to

Burgers cold as hell if you want cold food come over, consider this the last time I got to McDonald's.

Went thru the drive thru, they asked me if i was going to use my app and i said yes and give my code for 2 happy meals for $7.50 then ordered 5 cheese burgers 2 with onions and 3 without, they charged us $30, so the guy that took the code didn't apply it and i was charged for each happy meal instead of 2 for $7.50, then they didn't give me the happy meal drinks, then the burgers were incorrect, no pickles at all and no onion or pickles on 2 of the other burgers. When i went in to get it corrected, they acted like they didn't want to fix, told me that when they ask if the screen is correct to be sure it's correct, i said well the food looked correct on screen, the person here never makes the burgers correctly, so i should have checked the food, i should have sit there and ran their time up in the drive thru til i checked every single item and sit there til they did it the correct way. Also, I didn't know the guy didn't put my code in, he asked for it but he didn't apply it, they didn't give me my drinks or Re- make my burgers, just give me $6 and told me they won't keep doing that. It amazes me how people can do you wrong then try to make you think you did wrong. Seriously, if you do go eat here, DO NOT leave the window unless you check your food, each item, and make sure they didn't overcharge you. They do not care here, from the young kids working there or the adult MANAGERS. They are always hit or miss here, but MOSTLY MISS. Me and my husband have gotten to the point we just eat elsewhere. Go to Firehouse sub or Burger King! I am not the only bad review here, that says a lot about them, they can't do their job right. Hope this helps your decision, to not eat here, unless you want bad food and to be robbed.

Natasha Cox

THE COFFEES HAD NO vanilla pumps in it they say that they put 7 pumps in the ice coffee no they don't because it's not sweet AT ALL!!!

Travis Perczuk

Avoid this location at night like it’s the plague. 10 minute wait per car is ridiculous.

Eric Smith

The older lady who wore a green shirt that worked the third shift on December 28/29 is extremely rude. I usually wouldn’t complain, I would just go to a different location but I just moved here and I door dash, meaning I’ll have to deal with this lady often. She blamed me for something the DoorDash app did automatically, then an hour later I go back to get myself food on my way home and she was so rude! She doesn’t need to work customer service at all. I have a dash cam that recorded all of it, both encounters. The only reason I didn’t leave 1 starts across the board is due to the very kind and professional young man who was working with her. He was so kind and he tried his best to go behind her trail of verbal destruction and fix things. I’m more than happy to bring the footage to the GM for review. This was my first time at this location and it sucks my first interaction is me sitting in the drive thru almost crying because she tried to make me feel less than a human for an automatic interaction the door dash app makes. She has short hair and wore a green shirt today with a thin zip up jacket.

Chris

There wasn't a line in the Drive-Thru and the inside had maybe four customers. The food was messy stale and cold. They had six cars parked in the numbered parking spaces because they're so slow making the food. The workers were rude and speaking about customers out loud in the back. I don't know if something's in the water in Carrollton but it has some of the rudest people I've ever met.

Deizarae Cook

I literally had to take my bottom bun off to eat because ts was so HARD. Patty was burnt and I don’t have time to go back for their mistake. NEVER COME HERE. Save your money and dignity

DS Martinez

To whoever reads these reviews!! Do better !!!a customer walks in and 7 employees stand there and stare at me then they shake their heads and huff and puff about having to help a customer . Customers pay the bills last time I checked . I mean if you want me to take my money somewhere else I can do that too . This isn't the first time this has happened either. At the same location. It's disrespectful at this point . I work in customer service too and I understand that the customer pays the bills . They don't shop with us we don't make money but if you allow your employees to treat your customers this way then you must not care about making money . I can make sure I tell everyone I know that McDonald's 1175 bankhead hwy has poor customer service and I know a lot of people. Do better smile show some urgency act like you want to be there .

93SoundStudios

The older lady handing out the orders was so nice but the lady who was taking the orders needs to stop arguing with the other worker in the back where everyone could hear. Mabye if she worried more about taking the orders correctly rather than how people "DESERVE IT"! She would have heard I asked for 2 snack wraps instead of one and she wouldn't have came to the window yelling at a paying customer who even after being yelled at still waited 30 minutes on 2 snack wraps and a fry. I feel sooooo bad for the older lady she's doing all the work while the other 2 are arguing about what people "DESERVE!" Next time I'll drive to mirror lake where I won't get yelled at for the worker taking my order wrong! I was there from 2 am to 2:30 8/27 management should watch the camera and fire her and give the older lady a promotion!

Kayla Molyneaux

I ordered on the mobile app at 12:20 pm on July 8th, 2025. As I get to the restaurant I am told that I have to cancel my order due to maintenance and that they won’t make it. It should be viewed on the app that they aren’t taking mobile orders at the time so I don’t waste my gas to drive all the way over here for them to tell me to cancel my order upon arrival.

Gary Pittman

We've been there several times and people not friendly and most of the time something is missing. Ordered through door dash today which is not cheap, and again missing items from my order. Not sure if they don't have enough associates so they have time to do their quality checks, however lesson learned will order from someone else. Doordash delivered order quickly and driver very friendly. Not their fault someone didn't check if all items in order are correct

JadeNothingCompares

Won't be going here anymore! Last two times I been the food had been terrible, I get it's a fast food restaurant but the least they can do is give you cooked food & the right burgers my first bad experience was under cooked bacon on my biscuit & then yesterday a double cheeseburger with no ketchup cold patties & only one slice of cheese come on now only pleasant thing was the drive thru workers both was friendly but whatever going on in the kitchen is a shame never coming back to this location

Courtney Berrios

This is by far the worst location this is supposed to be a steak and cheese bagel....it was hard as a rock and completely inedible. Unfortunately if they remember to give you everything you ordered something is still gonna be wrong or over cooked or undercooked every single time